Guest Reviews
Overall Rating
8.5
Excellent
Based on 12,815 reviews
Cleanliness
8.0
Comfort
8.5
Pickup/Dropoff
8.5
Value for money
8.4
Pros
"Car was great, prices good"
(in 5781 reviews)
"Great Customer service, great price."
(in 1469 reviews)
"Very helpful and friendly staff!"
(in 3634 reviews)
Cons
"Never picked up the car."
(in 2948 reviews)
"No rental car was not available."
(in 298 reviews)
"told cannot drop at different location."
(in 787 reviews)
Recent Reviews
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Find reviews that mention:
customer service
car was clean
pick up and drop
pick up the car
great customer
great service
friendly staff
car available
car was great
great car
great experience
airport location
great price
picked up the car
drop the car
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10.0
Pros: Staff was incredible!
review from
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7.6
again, nice people working there
Pros: they gave me a ride back to my school without any reservation.
review from
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10.0
Nice People
Pros: Highly trained and motivated group makes it easy to get and go. They are all super friendly and professional.
Cons: Taking the seats out of the mini van (no stow and go on the Toyota)
review from
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10.0
Highly recommend
Pros: Friendly staff, nice vehicle, see less rental
review from
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4.0
Pros: Staff at the location was helpful and very friendly
Cons: Car smelled, was somewhat dirty, windshield was dirty inside and out. There was no windshield wiper fluid and the change oil light came on halfway through the trip.
review from
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10.0
Pros: Customer service was excellent. Representative tried hard to solve a problem and made me feel very satisfied once all was said and done. He told me to contact Kayak to get a refund for the xtra charges.
Cons: When making reservation, there was nothing saying there would be an extra charge of $15.00 a day for an additional driver. The rep said there was nothing he could do to waive the fee and since I reserved through Kayak, they would have to be responsible for refunding the fee. Haven't contacted Kayak yet due to preparing for Hurricane Irma which will soon be upon us.
review from
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10.0
Pros: Great service, competitively priced. Easy pick up and drop off for someone's who is always on the go.
review from
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6.0
Black Ford Focus
Pros: It was good on gas. The rear back up screen helped in parking and backing up.
Cons: The car had an ant infestation problem. Every time I shifted to drive it went to the load gear. I picked it up in St. Augustine, not JAX.
review from
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10.0
Pros: Great service as always. Guys at this location always do a great job and are a pleasure to deal with.
review from
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6.0
Enterprise does not carry spare keys for their veh
Pros: They were pleasant to deal with when I picked up and dropped off the vehicle.
Cons: The car I rented (2015 Camry) has a safety feature where the door locks itself. The problem is if you leave the keys in the vehicle the doors will still lock themselves. This happened to me and when I contacted them to get a spare key they informed me that they do not keep spare keys for any of their vehicles and that I needed to contact pop-a-lock. That is ridiculous. Other than that they were pleasant to deal with and did not make it any harder than it should have been.
review from
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10.0
Cons: Polite service
review from
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10.0
Pros: Staff was incredible!
review from
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10.0
Nice People
Pros: Highly trained and motivated group makes it easy to get and go. They are all super friendly and professional.
Cons: Taking the seats out of the mini van (no stow and go on the Toyota)
review from
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10.0
Highly recommend
Pros: Friendly staff, nice vehicle, see less rental
review from
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10.0
Pros: Customer service was excellent. Representative tried hard to solve a problem and made me feel very satisfied once all was said and done. He told me to contact Kayak to get a refund for the xtra charges.
Cons: When making reservation, there was nothing saying there would be an extra charge of $15.00 a day for an additional driver. The rep said there was nothing he could do to waive the fee and since I reserved through Kayak, they would have to be responsible for refunding the fee. Haven't contacted Kayak yet due to preparing for Hurricane Irma which will soon be upon us.
review from
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10.0
Pros: Great service, competitively priced. Easy pick up and drop off for someone's who is always on the go.
review from
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10.0
Pros: Great service as always. Guys at this location always do a great job and are a pleasure to deal with.
review from
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10.0
Cons: Polite service
review from
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4.0
Pros: Staff at the location was helpful and very friendly
Cons: Car smelled, was somewhat dirty, windshield was dirty inside and out. There was no windshield wiper fluid and the change oil light came on halfway through the trip.
review from
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6.0
Black Ford Focus
Pros: It was good on gas. The rear back up screen helped in parking and backing up.
Cons: The car had an ant infestation problem. Every time I shifted to drive it went to the load gear. I picked it up in St. Augustine, not JAX.
review from
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6.0
Enterprise does not carry spare keys for their veh
Pros: They were pleasant to deal with when I picked up and dropped off the vehicle.
Cons: The car I rented (2015 Camry) has a safety feature where the door locks itself. The problem is if you leave the keys in the vehicle the doors will still lock themselves. This happened to me and when I contacted them to get a spare key they informed me that they do not keep spare keys for any of their vehicles and that I needed to contact pop-a-lock. That is ridiculous. Other than that they were pleasant to deal with and did not make it any harder than it should have been.
review from
Other suppliers in St. Augustine scored
Where can I find Enterprise car rentals in St. Augustine?
2140 South U.s. 1, Enterprise car rentals
Address
2140 South U.s. 1Phone
+1 904 797 1697FAQs About Renting a Car From Enterprise in St. Augustine
How many car rental locations does Enterprise have in St. Augustine?
Enterprise has 2 rental locations in St. Augustine. Take a look at our Enterprise rental location map to find the best rental cars near you.
Does Enterprise have a car rental location at the airport: Northeast Florida Regional Airport (UST)?
No (According to our data)
Does Enterprise offer shuttle or airport pick-up services from Northeast Florida Regional Airport (UST)?
No (According to our data)