Book Hertz car rentals in St. Augustine

St. Augustine, FL, United States
10 Aug — 17 Aug
St. Augustine, FL, United States
Tue 10/8
Noon
Tue 17/8
Noon
Driver's age:

Pros

" and efficient."(in 2332 reviews)
" & comfortable."(in 5675 reviews)
"off was was quick."(in 2382 reviews)

Cons

"The "(in 195 reviews)
"There were NO !"(in 6133 reviews)
"I'll Hertz again."(in 511 reviews)

Reviews for Hertz in St. Augustine

Overall Rating5.1 OkayBased on 21 reviews
Cleanliness
5.1
Comfort
5.1
Overall
5.1
Pick-up/Drop-off
5.1
Value for money
5.1

Recent reviews

Traveler rating
7
2
2
10
0
Find reviews that mention:
2.0
Stay awayCons:Even though we had a reservation, they didn't have any cars! Now waiting for a refund that isn't happening too quickly!Reviewed 28 Nov. 2017
review fromkayak
2.0
Will never use againCons:After booking and pre-paying for a rental car, showed up at Hertz to find out there were no vehicles available. So not only being left hanging, had our bank card charged and was told it would be three weeks before credited. Not happy at all!! There will not be a positive reference from us for either of the companies And am looking for the prompt return of our funds.Reviewed 30 May 2017
review fromkayak
6.0
Pros:Cancelled reservation.Reviewed 30 Apr. 2017
review fromkayak
6.8
Pros:Location is very good for meCons:Vehicle's seats very very dirty - luckily this a business trip for just me. I was told they had it detailed but the dirt would not come out. There seemed to be no concern for the condition of the vehicle. I was told the vehicle had 3/4 tank of gas. When I checked the check out sheet it said the vehicle had a full tank of gas. When I got to the car it had a 1/2 tank. I had to go back inside to have this corrected as no one when out to check the car with me.Reviewed 16 May 2017
review fromkayak
9.2
Cons:Car wasn't ready when I got there 30 minutes early. Rental agent was a bit, shall we say, grumpy.Reviewed 28 Apr. 2017
review fromkayak
2.0
Thw Worst.Pros:Nothing.Cons:Well...we actually couldnt get a car. We booked the car nearly a week in advance, about a qeek after hurricane matthew came through. I understand that weather can have an effect on businesses, so that ia t the issue.... Apparently the guy working in the offoce called an left a message 2 hours before we went to pick the car up. I hadnt heard the message at that point. We got to the office and entered, but no one was there and there was no sign on the door. Totally unlocked and empty....so we waited a few minutes, and then i called the office. The guy had had the phone redirected to his cell, he said he would be back in ten. When he arrived he said, "how did you get in here?" and said "oh, thats not good" upon finding that the door hadnt been locked. After we had already been waiting there for 10-15 minutes, he says "didnt you get my voicemail? We dont have a car"... He was extremely unhelpful, and when we asked about public transport he said he "doesnt know about it" because he "has a car". We were intending on using a car to get to orlando, so it wasnt just a sight-seeing or convenience thing. We ended up taking an Uber that was harrowing and cost $100. When I later listened to the message (I was too mad at the time), the employee had said something to the effect of "we dont have a car for you right now, call back if you want us to keep looking for one, if you still need it". What?!?! This is the problem I have- surely Hertz would have known there wasnt going to be a car for us more than 2 hours in advance??? Surely the company policy for advising clients that their entire stock of THE ONLY thing they have to offer and only reason for business is gone is not ONE unprofessional and vague voicemail? I have never been met with a less helpful employee, and would have thought that he might have tried to help us find a substitute form of transport... Dealing with Hertz will hurt your brain, basically.Reviewed 20 Oct. 2016
review fromkayak
2.0
Pros:I liked the way I was treated at the Manchester NH airport, where I exchanged the car I had to settle for from saint Augustine. The car was not a full size,as requested! It was not clean inside or out and it had less than half a tank. Plus Calvin tryed to charge me twice the agreed price. David however exchanged the mid size Sentra for a clean full size Avalon with a full tank of gas. To top it off upon the return of the car back to the place I picked up the Sentra there was another attempt to charge me more than what my price is from the print out from Manchester NH. Family and friends all asked who I rented from and that they will not use them.Cons:All in above-mentioned statement.Reviewed 18 Oct. 2017
review fromkayak
9.6
Cons:Rep in St Augustine was most helpful, professional and assistive.Reviewed 21 Jun. 2016
review fromkayak
10.0
Great servicePros:The mgr is one good guy!!Reviewed 13 Nov. 2017
review fromkayak
2.0
Pros:Nothing, this was a terrible experience.Cons:When I arrived at hertz, they made me wait over an hour as they didn't have any cars available and someone had to drive it from jacksonville. Then, there was inflexibility when I wanted to change my drop off location. They wouldn't let me even during difficult times like COVID. Then, I received erroneous additional charges on my credit card. Horrible experience. And customer service was incredibly rude.Reviewed 28 Sep. 2020
review fromkayak
8.8
Great valuePros:Price was great. Nice person at counter for pick up and return.Cons:No windshield wiper fluidReviewed 16 May 2017
review fromkayak
2.0
Never againPros:Nothing. My overall experience was horrible.Cons:The man gave me the wrong car because he had no other cars in stock yet I reserved the car a month or more ahead of time. Which should have been plenty of time to get the car I ordered. I had paid for a full-size but was given the smallest compact car. He had no sympathy and gave no compensation for the wrong car. Plus there were fees I had no idea about other than the underage fee. I will never be renting from hertz again. They lack in customer service and I do not like that I was given I different car than I had paid for!!!!Reviewed 7 May 2017
review fromkayak

Where can I find Hertz car rentals in St. Augustine?

2654 Us Highway 1 S, Hertz car rentals

Address

2654 Us Highway 1 S

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00

Phone

+1 904 797 2165

Address

4900 Us Highwau 1 N

Hours

Monday09:00 - 16:00
Tuesday09:00 - 16:00
Wednesday09:00 - 16:00
Thursday09:00 - 16:00
Friday09:00 - 16:00
Saturday09:00 - 16:00

Phone

+1 904 826 1374

Good to know

Most popular location

2654 Us Highway 1 S

Most popular car type

Full-size

Top tips for renting a car from Hertz in St. Augustine

  • Mini rental cars from Hertz in St. Augustine are around 70% cheaper than other car types, on average

FAQs about renting a car from Hertz in St. Augustine

  • As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

  • Full-size (Ford Mustang Convertible or similar) is the most frequently booked rental car type from Hertz in St. Augustine.

  • Hertz has 2 rental locations in St. Augustine. Take a look at our Hertz rental location map to find the best rental cars near you.

  • Yes

  • Yes