Book Hertz car rentals in St. Augustine

Reviews for Hertz in St. Augustine

Recent reviews

Traveler rating

Wonderful

3

Very good

0

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

5

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location was closedpick up and drop

credit cardpick up the car

customer servicewrong location

great experience

4.0

given wrong car....Reviewed 24 Apr. 2023

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2.0

First off they called me at 10 AM as I was leaving to pick up my rental and said they did not have any cars and possibly by 1PM they would have some. My scheduled pick up time 10 AM. I had a flight I needed to catch so I had to book with Avis near me and it cost me $ 67 more money in addition to screwing up my schedule and stressing to figure a way to get to my flight. I told them I would call back to cancel if I found something else. I tried to call the number from which they called me. I dialed the number picked up and then there was nothing and the phone disconnected. I called back got automated connection that gave me a couple of options but none were to cancel. So you ask me how it was ....it sucked I am pissed and I should have used Turo.Reviewed 27 Aug. 2022

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10.0

Easy and quick serviceReviewed 16 Jun. 2022

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2.0

I was called hours before my rental was to start, the rep stated that they did NOT have a car for me. This is unacceptable. They did not offer any alternatives.Reviewed 11 Jun. 2022

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10.0

Very convenient. Professional employees. Clean car! Would use them againReviewed 1 Jun. 2022

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2.0

They didn't have any cars on their lot. I lost my trip to visit my friend. They're THE worst!Reviewed 24 Feb. 2022

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4.0

Car was dirty, had been smoked in and was just rough in general. The cost of the rental was very high in my experience.Reviewed 18 Dec. 2021

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10.0

Window of car whistled a little and it had a little smell, but ran fine and everything else was very easy.Reviewed 29 Sep. 2021

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2.0

Cons:No vehicles were available. I was turned away.Reviewed 14 Jun. 2021

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4.0

Pros:staff at pick up was okay; polite; did not appear knowledgeable about the car nor have time to provide more than perfunctory direction to the best route to the hwy. staff at drop off was rudeCons:the car was quite comfortable. the dash board lights were very bright resulting in dangerous discomfort and distraction at night. the radio was of very low quality and also shined brightly. I tried, unsuccessfully, to reduce the brightness.Reviewed 30 Apr. 2021

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2.0

Pros:Nothing, this was a terrible experience.Cons:When I arrived at hertz, they made me wait over an hour as they didn't have any cars available and someone had to drive it from jacksonville. Then, there was inflexibility when I wanted to change my drop off location. They wouldn't let me even during difficult times like COVID. Then, I received erroneous additional charges on my credit card. Horrible experience. And customer service was incredibly rude.Reviewed 28 Sep. 2020

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3.6

Pros:NOTHINGCons:Since they did not have any cars available, even though I had a reservation, the least they could have done was to check their competition rather than leave me stranded. They did nothingReviewed 18 Feb. 2019

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More

• 9.4 /10Enterprise Rent-A-Car Car Rentals at St. Augustine
• 5.4 /10Avis Car Rentals at St. Augustine
• 7.3 /10Budget Car Rentals at St. Augustine

• Has the Hertz rental car policy in St. Augustine changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in St. Augustine?

  Compact (Ford Focus or similar) is the most frequently booked rental car type from Hertz in St. Augustine.

• How many car rental locations does Hertz have in St. Augustine?

  Hertz has 2 rental locations in St. Augustine. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Northeast Florida Regional airport (UST)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Northeast Florida Regional airport (UST)?

  Yes