Book Hertz car rentals in St. Augustine

Reviews for Hertz in St. Augustine

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pick up the carwrong location

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car was cleannever rent

great experiencepick up and drop

location was closed

2.0

Stay awayCons:Even though we had a reservation, they didn't have any cars! Now waiting for a refund that isn't happening too quickly!Reviewed 28 Nov. 2017

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2.0

Will never use againCons:After booking and pre-paying for a rental car, showed up at Hertz to find out there were no vehicles available. So not only being left hanging, had our bank card charged and was told it would be three weeks before credited. Not happy at all!! There will not be a positive reference from us for either of the companies And am looking for the prompt return of our funds.Reviewed 30 May 2017

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6.0

Pros:Cancelled reservation.Reviewed 30 Apr. 2017

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6.8

Pros:Location is very good for meCons:Vehicle's seats very very dirty - luckily this a business trip for just me. I was told they had it detailed but the dirt would not come out. There seemed to be no concern for the condition of the vehicle. I was told the vehicle had 3/4 tank of gas. When I checked the check out sheet it said the vehicle had a full tank of gas. When I got to the car it had a 1/2 tank. I had to go back inside to have this corrected as no one when out to check the car with me.Reviewed 16 May 2017

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9.2

Cons:Car wasn't ready when I got there 30 minutes early. Rental agent was a bit, shall we say, grumpy.Reviewed 28 Apr. 2017

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2.0

Thw Worst.Pros:Nothing.Cons:Well...we actually couldnt get a car. We booked the car nearly a week in advance, about a qeek after hurricane matthew came through. I understand that weather can have an effect on businesses, so that ia t the issue.... Apparently the guy working in the offoce called an left a message 2 hours before we went to pick the car up. I hadnt heard the message at that point. We got to the office and entered, but no one was there and there was no sign on the door. Totally unlocked and empty....so we waited a few minutes, and then i called the office. The guy had had the phone redirected to his cell, he said he would be back in ten. When he arrived he said, "how did you get in here?" and said "oh, thats not good" upon finding that the door hadnt been locked. After we had already been waiting there for 10-15 minutes, he says "didnt you get my voicemail? We dont have a car"... He was extremely unhelpful, and when we asked about public transport he said he "doesnt know about it" because he "has a car". We were intending on using a car to get to orlando, so it wasnt just a sight-seeing or convenience thing. We ended up taking an Uber that was harrowing and cost $100. When I later listened to the message (I was too mad at the time), the employee had said something to the effect of "we dont have a car for you right now, call back if you want us to keep looking for one, if you still need it". What?!?! This is the problem I have- surely Hertz would have known there wasnt going to be a car for us more than 2 hours in advance??? Surely the company policy for advising clients that their entire stock of THE ONLY thing they have to offer and only reason for business is gone is not ONE unprofessional and vague voicemail? I have never been met with a less helpful employee, and would have thought that he might have tried to help us find a substitute form of transport... Dealing with Hertz will hurt your brain, basically.Reviewed 20 Oct. 2016

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2.0

Pros:I liked the way I was treated at the Manchester NH airport, where I exchanged the car I had to settle for from saint Augustine. The car was not a full size,as requested! It was not clean inside or out and it had less than half a tank. Plus Calvin tryed to charge me twice the agreed price. David however exchanged the mid size Sentra for a clean full size Avalon with a full tank of gas. To top it off upon the return of the car back to the place I picked up the Sentra there was another attempt to charge me more than what my price is from the print out from Manchester NH. Family and friends all asked who I rented from and that they will not use them.Cons:All in above-mentioned statement.Reviewed 18 Oct. 2017

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9.6

Cons:Rep in St Augustine was most helpful, professional and assistive.Reviewed 21 Jun. 2016

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10.0

Great servicePros:The mgr is one good guy!!Reviewed 13 Nov. 2017

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2.0

Pros:Nothing, this was a terrible experience.Cons:When I arrived at hertz, they made me wait over an hour as they didn't have any cars available and someone had to drive it from jacksonville. Then, there was inflexibility when I wanted to change my drop off location. They wouldn't let me even during difficult times like COVID. Then, I received erroneous additional charges on my credit card. Horrible experience. And customer service was incredibly rude.Reviewed 28 Sep. 2020

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8.8

Great valuePros:Price was great. Nice person at counter for pick up and return.Cons:No windshield wiper fluidReviewed 16 May 2017

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2.0

Never againPros:Nothing. My overall experience was horrible.Cons:The man gave me the wrong car because he had no other cars in stock yet I reserved the car a month or more ahead of time. Which should have been plenty of time to get the car I ordered. I had paid for a full-size but was given the smallest compact car. He had no sympathy and gave no compensation for the wrong car. Plus there were fees I had no idea about other than the underage fee. I will never be renting from hertz again. They lack in customer service and I do not like that I was given I different car than I had paid for!!!!Reviewed 7 May 2017

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• Has the Hertz rental car policy in St. Augustine changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in St. Augustine?

  Full-size (Ford Mustang Convertible or similar) is the most frequently booked rental car type from Hertz in St. Augustine.

• How many car rental locations does Hertz have in St. Augustine?

  Hertz has 2 rental locations in St. Augustine. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Northeast Florida Regional airport (UST)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Northeast Florida Regional airport (UST)?

  Yes