Guest Reviews
Overall Rating
7.4
Good
Based on 3,854 reviews
Cleanliness
6.4
Comfort
6.4
Pickup/Dropoff
6.5
Value for money
6.1
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Showed up, no cars available."
(in 361 reviews)
"Drop off location was horrible."
(in 1439 reviews)
Recent Reviews
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Find reviews that mention:
customer service
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car was clean
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airport location
great car
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car was great
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location was closed
rented a car
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great experience
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3.6
Pros: NOTHING
Cons: Since they did not have any cars available, even though I had a reservation, the least they could have done was to check their competition rather than leave me stranded. They did nothing
review from
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8.0
Odd hours
Cons: Hours published as if open all day long. Came back to put spouse on, note on door they would be back in fifteen. We were able to find someone quickly, but no one mentioned that the office could be closed when I was told he’d have to come back in. Also, we’ve never had to pay for a spouse driver before, only extradrivers beyond that. Spouse driver was additional $13.50.
review from
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5.6
Pros: Vehicle was clean and available on time
Cons: I was not made aware by Kayak or by Hertz that there was an additional "concession fee recovery" charge equaling $62.35 tacked on to the rental amount. When I asked the agent he said this was because I picked the car up from the airport. If I had picked the car up at another location the fee would not have been applied. I could have just as easily rented this car from another location near by. I believe that both Kayak and Hertz are responsible. The agent also said that if I had booked directly with Hertz instead of going through a third party they would have made me aware. I feel like I have been ripped off. Last time I will use Kayak or Hertz to rent a car.
review from
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2.0
Worst experience of my life!!
Pros: Carla, from customer service who helped me and Carl in the St. Augustine office
Cons: I wasn’t told about a Do Not Rent list when I went in a month ahead of time, I was kept on hold and hung up on for more than three hours, I lost a job opportunity because I wasn’t able to leave until six hours after I rented the car, I had mechanical issues and was treated like I was the issue by customer service, no manager available when I switched to another car nor when I turned in the car. Worst experience of my life and I have no way to make a formal complaint.
review from
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2.0
Car not ready
Pros: Nothing
Cons: The car was not available at the time of the rental.
review from
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2.0
Stay away
Cons: Even though we had a reservation, they didn't have any cars! Now waiting for a refund that isn't happening too quickly!
review from
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10.0
Great service
Pros: The mgr is one good guy!!
review from
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2.0
Pros: I liked the way I was treated at the Manchester NH airport, where I exchanged the car I had to settle for from saint Augustine. The car was not a full size,as requested! It was not clean inside or out and it had less than half a tank. Plus Calvin tryed to charge me twice the agreed price. David however exchanged the mid size Sentra for a clean full size Avalon with a full tank of gas. To top it off upon the return of the car back to the place I picked up the Sentra there was another attempt to charge me more than what my price is from the print out from Manchester NH. Family and friends all asked who I rented from and that they will not use them.
Cons: All in above-mentioned statement.
review from
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8.0
Pros: Easy and pleasant return experience
review from
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2.0
Will never use again
Cons: After booking and pre-paying for a rental car, showed up at Hertz to find out there were no vehicles available. So not only being left hanging, had our bank card charged and was told it would be three weeks before credited. Not happy at all!! There will not be a positive reference from us for either of the companies And am looking for the prompt return of our funds.
review from
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8.8
Great value
Pros: Price was great. Nice person at counter for pick up and return.
Cons: No windshield wiper fluid
review from
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6.8
Pros: Location is very good for me
Cons: Vehicle's seats very very dirty - luckily this a business trip for just me. I was told they had it detailed but the dirt would not come out. There seemed to be no concern for the condition of the vehicle. I was told the vehicle had 3/4 tank of gas. When I checked the check out sheet it said the vehicle had a full tank of gas. When I got to the car it had a 1/2 tank. I had to go back inside to have this corrected as no one when out to check the car with me.
review from
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8.0
Odd hours
Cons: Hours published as if open all day long. Came back to put spouse on, note on door they would be back in fifteen. We were able to find someone quickly, but no one mentioned that the office could be closed when I was told he’d have to come back in. Also, we’ve never had to pay for a spouse driver before, only extradrivers beyond that. Spouse driver was additional $13.50.
review from
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8.0
Pros: Easy and pleasant return experience
review from
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6.8
Pros: Location is very good for me
Cons: Vehicle's seats very very dirty - luckily this a business trip for just me. I was told they had it detailed but the dirt would not come out. There seemed to be no concern for the condition of the vehicle. I was told the vehicle had 3/4 tank of gas. When I checked the check out sheet it said the vehicle had a full tank of gas. When I got to the car it had a 1/2 tank. I had to go back inside to have this corrected as no one when out to check the car with me.
review from
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3.6
Pros: NOTHING
Cons: Since they did not have any cars available, even though I had a reservation, the least they could have done was to check their competition rather than leave me stranded. They did nothing
review from
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5.6
Pros: Vehicle was clean and available on time
Cons: I was not made aware by Kayak or by Hertz that there was an additional "concession fee recovery" charge equaling $62.35 tacked on to the rental amount. When I asked the agent he said this was because I picked the car up from the airport. If I had picked the car up at another location the fee would not have been applied. I could have just as easily rented this car from another location near by. I believe that both Kayak and Hertz are responsible. The agent also said that if I had booked directly with Hertz instead of going through a third party they would have made me aware. I feel like I have been ripped off. Last time I will use Kayak or Hertz to rent a car.
review from
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2.0
Worst experience of my life!!
Pros: Carla, from customer service who helped me and Carl in the St. Augustine office
Cons: I wasn’t told about a Do Not Rent list when I went in a month ahead of time, I was kept on hold and hung up on for more than three hours, I lost a job opportunity because I wasn’t able to leave until six hours after I rented the car, I had mechanical issues and was treated like I was the issue by customer service, no manager available when I switched to another car nor when I turned in the car. Worst experience of my life and I have no way to make a formal complaint.
review from
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2.0
Car not ready
Pros: Nothing
Cons: The car was not available at the time of the rental.
review from
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2.0
Stay away
Cons: Even though we had a reservation, they didn't have any cars! Now waiting for a refund that isn't happening too quickly!
review from
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2.0
Pros: I liked the way I was treated at the Manchester NH airport, where I exchanged the car I had to settle for from saint Augustine. The car was not a full size,as requested! It was not clean inside or out and it had less than half a tank. Plus Calvin tryed to charge me twice the agreed price. David however exchanged the mid size Sentra for a clean full size Avalon with a full tank of gas. To top it off upon the return of the car back to the place I picked up the Sentra there was another attempt to charge me more than what my price is from the print out from Manchester NH. Family and friends all asked who I rented from and that they will not use them.
Cons: All in above-mentioned statement.
review from
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2.0
Will never use again
Cons: After booking and pre-paying for a rental car, showed up at Hertz to find out there were no vehicles available. So not only being left hanging, had our bank card charged and was told it would be three weeks before credited. Not happy at all!! There will not be a positive reference from us for either of the companies And am looking for the prompt return of our funds.
review from
Other suppliers in St. Augustine scored
Where can I find Hertz car rentals in St. Augustine?
2654 Us Highway 1 S, Hertz car rentals
Address
2654 Us Highway 1 SPhone
+1 904 797 2165Top Tips For Renting a Car from Hertz in St. Augustine
- Economy rental cars from Hertz in St. Augustine are around 65% cheaper than other car types, on average
FAQs About Renting a Car From Hertz in St. Augustine
What is the most popular rental car from Hertz in St. Augustine?
Economy (Ford Fiesta or similar) is the most frequently booked rental car type from Hertz in St. Augustine.
How many car rental locations does Hertz have in St. Augustine?
Hertz has 2 rental locations in St. Augustine. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: Northeast Florida Regional Airport (UST)?
Yes
Does Hertz offer shuttle or airport pick-up services from Northeast Florida Regional Airport (UST)?
Yes
