Book Hertz car rentals in St. Augustine

Reviews for Hertz in St. Augustine

Recent reviews

Traveler rating

Excellent

8

Good

2

Okay

3

Mediocre

12

Poor

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pick up the carcustomer service

rented a cargreat experience

car availablecredit card

car was cleannever rent

location was closedpick up and drop

wrong location

10.0

Easy and quick serviceReviewed 16 Jun. 2022

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2.0

I was called hours before my rental was to start, the rep stated that they did NOT have a car for me. This is unacceptable. They did not offer any alternatives.Reviewed 11 Jun. 2022

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10.0

Very convenient. Professional employees. Clean car! Would use them againReviewed 1 Jun. 2022

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2.0

They didn't have any cars on their lot. I lost my trip to visit my friend. They're THE worst!Reviewed 24 Feb. 2022

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4.0

Car was dirty, had been smoked in and was just rough in general. The cost of the rental was very high in my experience.Reviewed 18 Dec. 2021

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10.0

Window of car whistled a little and it had a little smell, but ran fine and everything else was very easy.Reviewed 29 Sep. 2021

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2.0

Cons:No vehicles were available. I was turned away.Reviewed 14 Jun. 2021

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4.0

Pros:staff at pick up was okay; polite; did not appear knowledgeable about the car nor have time to provide more than perfunctory direction to the best route to the hwy. staff at drop off was rudeCons:the car was quite comfortable. the dash board lights were very bright resulting in dangerous discomfort and distraction at night. the radio was of very low quality and also shined brightly. I tried, unsuccessfully, to reduce the brightness.Reviewed 30 Apr. 2021

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2.0

Pros:Nothing, this was a terrible experience.Cons:When I arrived at hertz, they made me wait over an hour as they didn't have any cars available and someone had to drive it from jacksonville. Then, there was inflexibility when I wanted to change my drop off location. They wouldn't let me even during difficult times like COVID. Then, I received erroneous additional charges on my credit card. Horrible experience. And customer service was incredibly rude.Reviewed 28 Sep. 2020

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3.6

Pros:NOTHINGCons:Since they did not have any cars available, even though I had a reservation, the least they could have done was to check their competition rather than leave me stranded. They did nothingReviewed 18 Feb. 2019

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8.0

Odd hoursCons:Hours published as if open all day long. Came back to put spouse on, note on door they would be back in fifteen. We were able to find someone quickly, but no one mentioned that the office could be closed when I was told he’d have to come back in. Also, we’ve never had to pay for a spouse driver before, only extradrivers beyond that. Spouse driver was additional $13.50.Reviewed 19 May 2018

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5.6

Pros:Vehicle was clean and available on timeCons:I was not made aware by Kayak or by Hertz that there was an additional "concession fee recovery" charge equaling $62.35 tacked on to the rental amount. When I asked the agent he said this was because I picked the car up from the airport. If I had picked the car up at another location the fee would not have been applied. I could have just as easily rented this car from another location near by. I believe that both Kayak and Hertz are responsible. The agent also said that if I had booked directly with Hertz instead of going through a third party they would have made me aware. I feel like I have been ripped off. Last time I will use Kayak or Hertz to rent a car.Reviewed 22 Mar. 2018

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• Has the Hertz rental car policy in St. Augustine changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in St. Augustine?

  Economy (Ford Fiesta or similar) is the most frequently booked rental car type from Hertz in St. Augustine.

• How many car rental locations does Hertz have in St. Augustine?

  Hertz has 2 rental locations in St. Augustine. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Northeast Florida Regional airport (UST)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Northeast Florida Regional airport (UST)?

  Yes