Book Enterprise car rentals in West Palm Beach

Pros: Friendly workers

Cons: The car itself. the car had a tremble on the steering wheel. I was told it had car play and it didn't

Pros: They booked my order, I buy the insurance For the car I rented online but I went there (spending money in a taxi to get there) they told me "sorry, we can't give you the car you reserved online", we. Call you if we get any.... (until now I'm waiting that call) The worse service ever... I have to return to my location in a taxi again... Choose another company, they can ruin your plans

Cons: Had a reservation still had to wait 3 hrs for csr

Pros: Friendly staff but a long wait time almost 2-4 hour to wait outside in the heat

Cons: More organized and not to be lie too with confirmation code

Pros: Nothing

Cons: We had to Uber from the airport to an offsite ( west palm beach area) and told we had a 1-2 hour wait for our RESERVED CAR. We also were told we probably would not be getting the luxury car we reserved. It was 80 degrees with no shade or accommodation to wait. There were also 16 patrons ahead of us that were in the same boat.

Pros: I've got a family of five and we were traveling for our spring break trip to Florida. Our flight was delayed getting in. When we arrived (12:30 am) all rental car busses were still running, except Enterprise/National. Another bus driver (AVIS) pointed us to a sign with an after hours telephone number to call for Enterprise/National. The number wasn't valid. Then the AVIS driver, after making another lap, saw us still standing and he offered to take us to the Enterprise lot, which he did. I tipped him $40. When we arrived the security guard was the only one there. He told me everyone working the store had been gone for a while. Luckily the AVIS bus hadn't pulled away and I was able to get him to take us back to the airport, now after 1 am. Only one cab driver came by. I flagged him down and paid him another $40 cash to take us to our hotel. We arrived so late my original room was no longer available. I spent the night on a couch too small to sleep on. Early the next morning I paid another $20 for an UBER to take me back to the Enterprise lot. A pleasant associate greeted me and introduced me to the manager. That woman was pleasant, but another manager there was aloof and rude, and very defensive about them not waiting on me the night before even though the other rental car brands did stay open and service their customers.

Cons: 1. The after hours telephone number should work. It's not even a valid number. 2. The store should have stayed open and a shuttle should have been running. 3. They could have refunded me the $100 cash I spent because they didn't stay open.

Pros: Bait and switch never had a convertible I reserved and didn’t even have a car ready or available . Do yourself a favor and rent a car at airport or elsewhere ! This place was awful and a lie . Had small kids with us tired after a flight and. This was ridiculous! The cars they did have coming in were banged up and smelly and gross !

Pros: Bad experience. Reserved a Car online only for Car Rental agency explain that they were overbooked and unable to accommodate my rental reservations.

Cons: Actually having service from Car Rental Agency

Pros: We were given a car that had a slow leaking tire. Because it was a slow leak, it wasn't noticeable until the next morning after picking up the car. We called Enterprise and we were told that they were busy and we should fix it ourselves at our expense. We objected to this and they send a truck over for repair. The repairman put more air in the tire but did not repair the leak. The rental office said they had no cars to exchange. We were then charged $55 for the 'repair' that I am now disputing. The tire was never fixed and we need to add air each morning.

Cons: They could have fixed the tire as this was a problem that occurred before we picked up the car. They were totally unresponsive and then charged us $55 to put air in a tire.

Cons: There was NO car

Pros: The pickup and drop off was chaos. Worst service I have received in years.

Cons: Everything. Took over an hour to pickup and same for drop off. I will never use Kaya or enterprise again.

Pros: Staff was very freindly

Cons: I booked the car but when I arrived 8 people were outside. None of which had a car ready for them. All the cars were taken. The online app kept taking reservations yet there were no cars available. I had to spen $70 on an Uber to a friends house and totally missed my evening down in Miami. I wasn’t going to spend $400 on an Uber ride down there

Pros: They gave away my car - no car. What’s the point of making a reservation?

Cons: They gave away my car - no car. What’s the point of making a reservation?

Pros: Nothing

Cons: It was a disaster. They lied and cheated me.

Cons: They did not give me full thank of gas

Cons: We paid extra ordered a Cadillac or similar car online, as we had a 1,200 mile trip, and we wanted a comfortable ride. When we arrived at the airport to pick up the car, they told us that they had no cadillacs or other similar cars on the lot. Instead, they gave us a choice between a Maxima or a Toyota RAV 4. We took the RAV 4. It made the trip, but it was not comfortable at all. When I asked whether I’d get a refund for the difference between the two cars, they offered $10 even though the premium I paid was more than that. I’m still waiting to see if the $10 hits my credit card account.

Cons: I didn't receive the car I had reserved, there was no car for me to pick up at noon, when promised, asked if they would call me when my car came in nobody called. I finally went there all they had was a downgrade car so I took . I was told that the manager would call me on Saturday, which she never did, The car I received from them had mechanical problems 5 minutes after I received it but they had already closed long story short ended up at the airport and finally at 7pm I was given a car too small subcompact, from an SUV original reserved to that. The 3rd person in our group was smashed in the backseat with the luggage. Very disappointed with enterprises and want money back

Pros: Honestly nothing.

Cons: The pickup was extremely slow because they appeared understaffed. I was given a vehicle that absolutely reeked of stale smoke. Worst of all, I realized 3 days into my trip that the license plate had expired 4 months earlier and K could have been pulled over/ticketed at any moment. Stay far away from Enterprise at PBI!!