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2.0
The line for pick up was over an hour. They gave me a large 4x4 with a trailer hitch. I refused it because I have had no experience driving a large vehicle and I had no need for one. Local transportation only. It took them two more hours to give me a car, which I was told was for a manager. 2019 or so; bad brakes, 75,000 miles. Not the best but I was glad to have something. I told them I wanted a smaller car, no preference. For two hours I watched customers go through the line and pick up vehicles; I kept asking why I couldn’t have that one or that one or that one. No answer. It took three hours to get a car which totally messed up my day. Will I ever rent from Fox again?? Obviously not. And if Kayak supports this poor management I will avoid Kayak also. I have never seen such confusion. Many people were having issues but not like mine. No excuses.Reviewed 1 Jun. 2023
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6.0
The Pickup Process was frustratingly painful. I felt like I was in the 1980s, waiting in line for almost an hour to pick up a car. ( Late at night) (when I still had two hours to drive ). Shouldn't that process be more automated in 2023. Drop-off was smooth and easy, and the car was fine. But that pick-up experience was enough to turn me off from Fox for any future car rentals. You have to do better.Reviewed 1 Jun. 2023
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10.0
Nice vehicle that ran well Our SUV needed floor mats, and oil change light came due during our rental. Fox's customer service was sperb.Reviewed 27 May 2023
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8.0
Car was great, price was great, only slow part is the line when you arrive to pick up the vehicle. We hit it at a time there was only 5 groups ahead, and it still took quite a bit. Otherwise, its the best deal for renting in DenverReviewed 26 May 2023
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6.0
We received an upgrade, which was nice. The cost was great. However, be prepared for a long wait at pickup; they are short-staffed both at the airport shuttle and the reservation desk. Drop off was exceptional, and the shuttle was ready for us. However, we were dropped off at the Denver arrivals area, not departure, so it took longer to drop off our baggage and get to the gate. Fox is a great value, but allow extra time and have patience.Reviewed 24 May 2023
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8.0
Checking the women was on her cell most the time and a not friendly at all a nasty attitude. All other people was not nasty with their customers !!Reviewed 23 May 2023
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2.0
Poor. Will NEVER book w them again.Reviewed 23 May 2023
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8.0
Long wait to get car, but easy return.Reviewed 23 May 2023
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2.0
Unfriendly staff and lack of cleanliness in facility will keep me away from fox in the future.Reviewed 22 May 2023
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10.0
Amazing staff!Reviewed 22 May 2023
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8.0
I would rent from them again. Courteous, good price, good-enough fleet of scritchy-scratch vehicles.Reviewed 19 May 2023
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6.0
Unfortunately when we arrived to pick up the car they were still cleaning it so we had to wait about 20 mins. The car itself was fine and everything else went well but as our flight had been delayed we were hoping to get right in the road.Reviewed 18 May 2023
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