8.0
Pros:The pick up was good.Cons:The exterior of the car could have been cleaner.Reviewed 18 Mar. 2020
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4.8
Cons:Vehicle was dirty and they overcharged me.Reviewed 14 Feb. 2020
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3.6
Pros:The car was fineCons:The Pick up experience took over an hour from the shuttle dropping me off at the rental facility, to being taken to the car. it appeared as if there was no plan to help the volume of customers arriving in the late Friday evening, even though this is ski season and they knew full well the number of renters who would arrive. In addition, the people at the check in counter aggressively upsold, convincing me that I should pre-pay for a full tank of gas when that was not the best thing for me. They also tried to up sell me on vehicles. I will not be using EZ car ever againReviewed 12 Feb. 2020
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3.2
Pros:It was cheap, if I could have gotten what I neededCons:No one took responsibility. Nothing about the reservation could be changed in advance. EZ tried to cheat me into upgrading. Customer service is awful.Reviewed 10 Feb. 2020
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4.0
Pros:Car drop off was easy.Cons:1. I was upsold a 4wd bc the worker told me I would get turned around in Colorado for having 2wd, and was misinformed of the price too (there was no checkpoint, didn’t need it, paid more than what I was told) 2. The car pick up took way too long, apparently it was everyone’s first day so in training (literally, they told me) 3. I was OVERcharged and not given back a refund/credit 4. The shuttle driver wasn’t very friendly either 5. Needs a big change in management to salvage company reputation and operational efficiencyReviewed 3 Feb. 2020
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4.8
Pros:Confusing toll payment information. Bus service from airport terrible.Cons:As aboveReviewed 29 Jan. 2020
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8.4
Cons:It was good value for the money.Reviewed 23 Jan. 2020
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5.6
Pros:Convenient and short linesCons:Unable to pay w different credit card. Makes it hard for group travelers. We reserved a camery and got a Kia...didn’t make a fuss but was not impressedReviewed 27 Dec. 2019
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6.4
Cons:It was recommended that I bring back the car on empty because their gas price was less than market, but it was not.Reviewed 19 Dec. 2019
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9.6
Pros:staff friendly and not too salesy and pushy.Cons:shortage of shuttle bus drivers for sure. it didn't affect us too bad, but worried usReviewed 10 Dec. 2019
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3.2
Cons:Over charged me for what I ordered. Tried to say we caused damage that was obviously older.Reviewed 3 Dec. 2019
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9.2
Pros:Everything about the experience was extremely easy. Everyone was very accommodating and nice to deal with.Cons:Nothing. it was a great experience.Reviewed 2 Dec. 2019
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