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10.0
Overall it was a good experienceReviewed 25 May 2023
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4.0
They Charged me a random $6.30 after I dropped the car off. this seems to be a common accurance.!Reviewed 16 Apr. 2023
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2.0
I ordered full size pickup truck with 4x4 option. Paid in full online. When I arrived at the Payless counter, it was huge line but only one person working (25 mins wait). It took long time but eventually, I got assigned Ford F150 4x4. However, after going to the lot to pick up the car, there was none. So, I got back to the counter and had to wait in the line again 15 mins. Peyless representative was confuse but eventually change my car to Toyota Tundra. I was in rush and already late so I took it and left. I drove 4h to ski resort. I had the car for 4 days. All was good until last day when snow and ice showed up on the route. It was at the mountains so 4x4 was necessary. Then I realized that the car had only 2WD. Even worse, real drive only. I almost made an accident and bearly made to to ski resort that day. Worse was later that day. We supposed to get back to Denver (from Snowmass) to catch the flight in the morning, however due to snow and ice on the route, it was mandatory to have 4x4 in order to drive through the mountains (only route going to Denver). Besides it being extremely dangerous driving, we were forced to wait 8h untill the weater conditions got better. Unfortunately, it was too late for us to catch our flight back to Chicago. We lost a flight and had to rent another car to drive 16h from Denver to Chicago. We lost time, money and went through very stressful situations.Reviewed 2 Apr. 2023
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4.0
Payless was closed and I had to be redirected to Avis. The guy at the counter tried hard to upsell me and wasn't very friendly. The overall cost was $150 than my original quote. I won't use Payless again.Reviewed 7 Mar. 2023
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2.0
Terrible customer service. Payless close / I'm arriving at 8pm/and spend 2 hours on line at Avis. Add 300% surcharge on my bill. Original rent price is 99$ and I'm finishing with a bill for 370$ for less then 40 hours rent and less then 110ml drive. 0 srar.Reviewed 2 Feb. 2023
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10.0
needs new wiper blades, very unsafeReviewed 31 Jan. 2023
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8.0
got a different car but worked out because it got great gas millage but car was a little dirty mainly the windows but over all every thing was good so farReviewed 15 Nov. 2022
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8.0
Other than a manageable wait at pickup, no issues.Reviewed 15 Nov. 2022
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4.0
Roadside assistance did not follow thru after telling me they would deliver a replacement vehicle. Luckily I got to the end of my original rental without further issuesReviewed 3 Nov. 2022
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4.0
Checkin took about an hour and my reservation had to be entered 4 times due to computer issueReviewed 30 Oct. 2022
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10.0
Great customer service. No real waiting for shuttles. Easy drop off. Most all, honored Kayaks quoted price.Reviewed 27 Oct. 2022
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6.0
Drop off was easy, and they had plenty shuttles ready to take me to the airport. Pick-up was very slow as they only had 1 person working and things moved very slowly. Eventually they got more people to help, but I was already at the front of the line by that time. Took almost an hour from the time I got there until I got a car.Reviewed 11 Oct. 2022
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