Best rates found by KAYAK users in the past 48 hours.
Reviews
Pros
"Fast, and ."(in 630 reviews)
", drop off was great"(in 1903 reviews)
" was pleasant, and helpful."(in 630 reviews)
Cons
"Rude and long waiting lines"(in 270 reviews)
" sucked!"(in 270 reviews)
"The staff member’s attitude and borderline rudeness was unbecoming a operation.$."(in 270 reviews)
Overall Rating5.5 FairBased on 261 reviews
Cleanliness
6.5
Comfort
6.7
Overall
5.5
Pick-up/Drop-off
5.4
Value for money
6.1
Recent reviews
Traveler rating
30
13
6
15
10
0
87
Find reviews that mention:
2.0
Shuttle took forever to show up and then it took another 45 minutes to get the car.Reviewed 9 Oct 2023
review from
2.0
The costumer service is terrible, stood in line for a long time just to get help. But the car was really good.Reviewed 7 Oct 2023
review from
10.0
Nothing but good things to say about my car rental experience with Payless. Everyone there was very nice, friendly, and helpful. When our original car had accidentally been double booked, they had a new upgraded car ready right away. And the shuttles to and from the airport were super convenient.Reviewed 6 Jul 2021
review from
6.0
Pros:The car was great. It was clean and a comfortable ride. No issues. Return was easy tooCons:They use the Avis shuttle but do not tell you that. I wanted 45 minutes for the shuttle until driver told me that they were also picking up Payless customers. Picking up the car was awful. They tried to charge me for an upgrade after saying they didn't have any cars in the class I reserved. Then the car they assigned me to was already occupied by another customer that was also assigned the same car. It took a long time to actually get the car I reserved. I felt like I was being scammed. A different employee helped me after I was assigned an occupied car. He was great. He gave me the car I had reserved and did it quickly. No problems after that. Also, I could not reach customer service by phone to ask about shuttle. Calls would not go through or were not answeredReviewed 20 May 2021
review from
4.0
Pros:Pickup was easy and quick, that's where the positives ended.Cons:The car was obviously not cleaned, there were crumbs in the steering wheel and change in the center console, the windshield was impossible to see though at night because it was so dirty (like it had been sprayed to be cleaned and never wiped off), the rearview mirror was broken and jiggled while the car was in motion. When it came time for drop-off, the address on the contract printout was incorrect so the GPS would have taken us the wrong way had we not realized it was obviously the wrong way.Reviewed 18 May 2021
review from
2.0
Pros:Nothing I didn’t even get to rent the car I paid for. Left without a car, ended renting one from alamoCons:I could have actually been giving a car. I paid for one, but wasn’t allowed to pick upReviewed 26 Apr 2021
review from
2.0
Cons:The Payless location was closed. I had to figure out with no signage at the Payless location or information on my reservation that the Avis location was servicing Payless customers. There was absolutely NO communication about this. I had to walk with 3 bags to the Avis location after being stranded at the Payless location. No one at Payless or Priceline could or wanted to help me. This caused me to be delayed by an hour, and it was an annoying and difficult situation do deal with. This needs to be remedied for future customers!!!Reviewed 14 Apr 2021
review from
10.0
Pros:All was greatReviewed 29 Mar 2021
review from
2.0
Pros:Pick up staff was friendlyCons:Car was really dirty and had no snow and ice scraperReviewed 23 Mar 2021
review from
6.0
Pros:Vehicle was new and clean, drop-off experience was efficient if a bit under-signed/explained.Cons:Pick-up was incredibly slow due to lack of staff and a confusing setup. Signage was poor and Payless does not seem to have a strong presence at what is essentially an Avis facility. This includes the shuttle service. The Avis and Payless lines are adjacent but the Avis one moves more quickly and presents as more "official." Counter staff serve both lines but the Avis line progressed far faster. Once at the counter the rep. was very friendly and helpful. No major issues once departing the airport although given Denver in the winter with a bulk of these vehicles headed to the mounts an ice scraper would have been helpful.Reviewed 4 Mar 2021
review from
6.0
Pros:The car itself was nice. No issues with it.Cons:The pick up and drop off processes were terrible. Took 30 minutes after waiting in line and speaking to the staff member for the car to be brought out. The drop off was unclear and confusing. Not enough staff, lighting, signs, etc.Reviewed 1 Mar 2021
review from
2.0
Cons:took about an hour to check in - long line - few attendantsReviewed 27 Feb 2021
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