"Horrible experience, will Hertz again."(in 511 reviews)
"left after an hour without a "(in 5756 reviews)
Reviews
Overall Rating5.6 FairBased on 25 reviews
Cleanliness
6.5
Comfort
6.3
Overall
5.4
Pick-up/Drop-off
5.4
Value for money
5.9
Recent reviews
Traveler rating
3
1
0
1
1
0
7
Find reviews that mention:
8.0
Pros:VERY friendly staff. Vehicle upgrade was excellent.Cons:Way too expensive.Reviewed 13 May 2021
review from
2.0
Pros:Staff in Asheville was terrible. They ended up giving us the wrong car and we only found it out when we dropped it off in Jacksonville. Staff in Jacksonville as almost as bad. The car was also not cleaned before. Someone's old coke can was left in the car.Cons:Whatever you do, make sure you get a PAPER contract when you pick up your car. They said we didn't need one in Asheville and they just emailed it to us, but once we got to Jacksonville, Hertz acted like we should have had one and they treated us as if we were the problem with it not being there.Reviewed 9 May 2021
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10.0
Pros:Could not have been easier all the way around from staff at the counter to the car itself.Cons:Not a thing.Reviewed 25 Dec. 2020
review from
10.0
Pros:Staff. Car.Reviewed 10 Nov. 2020
review from
2.0
Pros:They had over booked by 35 cars and we were stranded at a small airport with no rental car. They did not help in any way.Cons:Had a car for us. I'm very disappointed.Reviewed 13 Oct. 2020
review from
4.8
Pros:Got there and line was 20 people deep and people in front of me had been there for 90 minutes. One person at counter. left after an hour without a car.Cons:more people at desk, don’t overextend reservationsReviewed 4 Oct. 2020
review from
4.0
Pros:NothingCons:Bill totally wrong. Never closed out. Got email qith wrong contract and amount. Never called me back. Never answered phone at Asheville airport. No wonder you are bankrupt!!Reviewed 27 Jul. 2020
review from
2.0
Pros:Every step of this process was horrible. Rude, disorganized associates at pick up. The car was still dirty when I got into it and all the tire pressures were dangerously low. The drop off location wasn't operational and it took over an hour to get someone on the phone who could tell me how to return the car. 2 days later I'm still trying to close out my reservation with them. I will never rent with Hertz again.Cons:Absolutely everything. Horrible experience, will never use Hertz again.Reviewed 15 Nov. 2019
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9.2
Pros:Staff was great. Understaffed though! Long line to get car! Took 45 min.Cons:More help at counterReviewed 5 Nov. 2019
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10.0
Pros:great experienceReviewed 17 Sep. 2019
review from
8.8
Pros:The staff at the pick up point was very kind and the process was quick and easy!Cons:More explanation about drop off. I understand they don’t have a lot of control over how the place ais designed but when I arrived it was confusing and left with some unease that I was just to leave the keys in the car and go. I wasn’t explained this and I wasn’t fond of not being able talk to ne oneReviewed 21 May 2019
review from
6.8
Cons:It had a number of piece of trash in the car.Reviewed 6 Nov. 2018
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Top tips for renting a car from Hertz at Asheville Regional Airport
Economy rental cars from Hertz at Asheville Regional Airport are around 45% cheaper than other car types, on average
FAQs about renting a car from Hertz at Asheville Regional Airport
What is the most popular rental car from Hertz at Asheville Regional Airport?
Economy (Chevrolet Spark or similar) is the most frequently booked rental car type from Hertz at Asheville Regional Airport.
Where can I find Hertz car rentals at Asheville Regional Airport?
61 Terminal Drive Ste 15 is the closest Hertz rental location to Asheville Regional Airport. The telephone number for this location is +1 828 684 6455.
Does Hertz offer shuttle or airport pick-up services from Asheville Regional Airport (AVL)?