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Reviews for Hertz in Boulder

Recent reviews

Traveler rating

Wonderful

2

Very good

0

Good

0

Okay

2

Fair

0

Mediocre

0

Poor

8

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friendly stafflocation was closed

car was cleanpick up the car

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4.0

Car was given to me with less than 1/8 gas in the tank. This makes it impossible for me to return it with that same amount unless I was driving it down to empty which is of course irresponsible. If you’re going to be so strict on gas policies it needs to go both ways, give me a car w a full tank so I can return it to full and bring it back, instead I’m sure the person that brought it back so close to empty was charged for it and I was “charged” by of course having pretty much no choice but to bring it back fuller. With gas prices as they are this is a burden, and I’ve never been given a rental car before with an almost empty tank. I’m a frequent renter at this location but this really makes me think twice about where to rent next time.Reviewed 5 Jun. 2022

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2.0

When I went to pick up the car, they had 14 reservations for zero available cars. No warning beforehand, I had to come up with a new plan to rent a car somewhere else on the spot.Reviewed 29 May 2022

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6.0

+ Very fast drop off. + Good price. + Pleasant agent. - Low tire light was on but they said that was normal and didn’t do anything about it. We added air ourselves. - Very confusing and costly half-full-tank plan.Reviewed 8 May 2022

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2.0

No car! That’s how it is latelyReviewed 23 Mar. 2022

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2.0

Never even rented the car. One of the employees in the store was extremely rude. Not impressed.Reviewed 29 Dec. 2021

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1.9

Car was filthy - and after the second cleaning…”well sir…this is all we got and all we can do”.Reviewed 21 Aug. 2021

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1.9

they called me and told me no carsReviewed 17 Aug. 2021

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1.9

Pick up took almost two hours as the office was completely understaffed. The only lady working there was doing her best, but half of the computer terminals were not working and there was simply too much business for one person to handle.Reviewed 9 Aug. 2021

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2.0

Pros:Nothing.Cons:Everything. My rental vehicle wasn't ready when I picked it up, so I waited while they "cleaned" it, which was only vacuuming—no other cleaning, no COVID-level disinfecting. It was a work van so I figured fine if it wasn't super clean. However, while I had the rental I found multiple Q-tips (in the cupholders and on the floor), a bobby pin in another cupholder and tortilla chips on the floor. Gross. While driving the van in the rain, I discovered that it LEAKED extensively from the rearview mirror onto the dash/console (where the electronics are), flooding the cupholders and dripping onto the floor. I was moving a van full of antique furniture from my parents' estate, so flooding in the vehicle was a concern. It rained 4 days--so I drove with a towel over the dash to try to protect the electronics, and water dripping everywhere. I had to sop dirty water out of those uncleaned cupholders. When I went to drop the van off there were 3 parties ahead of me and 2 people working. I waited 40+ minutes just to return the vehicle. During this time employees were running around, no one greeted/acknowledged any of the waiting customers--people were not happy. When it was my turn, I told them about the dirtiness and the leak--which they needed to fix. The woman checking me in said something like, oh no, that's not ok, and then LEFT THE ROOM without explanation—and didn't come back!! I was left waiting while she was in the next room loudly chit-chatting with the people ahead of me for 10 minutes, making sure that they were taken care of while I stood there wondering if she was coming back. When the other employee finished with his customer he asked if I was being helped—I told him that I thought I was, but that the woman just left. His dismissively responded, “well don’t worry about that” and he tried to hurry me up as there were other people waiting behind me. I told him again about the dirtiness and the leak, and wanted to show him where the leak was. I felt hurried and dismissed—he didn’t want to see the photos or video I took, I had to force him to do a once-over of the vehicle to make sure there wasn't any new damage--there was body damage to the vehicle when I picked it up, so I didn't want to be charged for that. Because I was getting brushed off, I told the man I told the man that they have a major customer service problem, which is an understatement. There was no apology about the terrible customer service, the van not being ready or clean or the leak, but he told me I would be compensated for the problems and "not be charged for one day or something." Needless to say, I wasn't compensated and WAS CHARGED FULL PRICE. Really incompetent all around. I won’t rent here again and am notifying Hertz corporate about my experience.Reviewed 10 Jun. 2021

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6.0

Pros:The staff was ok and drop off and pick up were both greatCons:The van I rented was dirty when I got it and they seemed to have no desire to clean it. I had to get going pretty quick so I did not push the issue.Reviewed 9 Jun. 2021

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10.0

Pros:Karen Edwards is outstanding! She’s worth more than whatever you’re paying her. She’s ready for much bigger responsibilities!Cons:All was fine!Reviewed 13 Dec. 2020

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10.0

Pros:Very friendly staffReviewed 13 Oct. 2020

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• Has the Hertz rental car policy in Boulder changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in Boulder?

  Intermediate (Mazda Mazda3 or similar) is the most frequently booked rental car type from Hertz in Boulder.

• How many car rental locations does Hertz have in Boulder?

  Hertz has 1 rental location in Boulder. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Denver Intl airport (DEN)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Denver Intl airport (DEN)?

  Yes