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Pros: "Checking in was easy. As long as you have your confirmation number ready you are golden!"
Cons: "The fact that I had to pay for my luggage at check in was a horrible surprise. I thought one luggage check came with the price of the ticket and was included in the fare. Guess not! I had to use 75$ of my vacation money for luggage there and back!!!"

Pros: "Alaskan information booth they were rude no help and I was very disappointed"
Cons: "Studer us were very cordial or polite"

Pros: "Willingness to accommodate customers"
Cons: "Not having access to wifi all the time"

Pros: "I liked the crew on the flight and the flight was easygoing."
Cons: "I had a 10 hour layover in a smaller airport an hour away from the Seattle airport. To then have almost a 12 hour layover in Seattle before my flight to Denver. When I asked Alaska Airlines if I could just fly from Seattle at the later flight instead of waiting forever in the smaller airport they said they would cancel my flight. So I was forced to change my flight to an earlier one in order to not be stuck at 2 airports for the entire day. Honestly I just dont like the policies of the airline. On top of that the seats were uncomfortable and very small leg room."

Pros: "I enjoyed my flight. Food, entertainment were not applicable for this flight. Having option N/A to respond would get more accurate opinion."
Cons: "There is nothing I can make negative comment on."

Pros: "On time Easy check in Quick to release baggage Quick to disembark"

Pros: "We enjoyed the plane, roomy and comfortable. All the employees were very nice and helped us as much as they could."
Cons: "Not sure why they didn't assign seats but when they did our family of 4 including 2 young boys 7 and 9 on their first flight were all separated. So that was very stressful trying to get everyone switched around so we could be together. If I had to do it over again I would've booked a plane where I knew where we were sitting right away."

Cons: "Board from a different gate. Make sure you catch the bus in time or you can easily miss a flight, as we witnessed more than once in that short time period."

Cons: "It wasn't clear that this was an American Airlines flight and that everything would go through them."

Cons: "Two rows up from us, I kid threw up all over the center aisle as we were pulling away from the gate. We returned to the gate to allow a cleaning crew to board and clean. However, the cleaning job was rushed and left remnants of the throw up behind which smelled the whole 2.5 hour flight. It really felt unsanitary and unsafe being that it’s unknown what caused the child to get sick. It very well could have been a stomach virus and could have infected the people in rows around the incident due to the mediocre cleaning job. I understand that it’s important to keep flights on-time, especially for connecting flights, but the safety of the passengers and their health should ALWAYS be the #1 priority."

Pros: "The flight attendants were friendly and professional and took time for a little personal conversation."

Pros: "Comfortable seats with nice details; power ports; drinks and snacks."
Cons: "Boarding in Seattle was ridiculous. Security took a massive amount of time, and we barely arrived in time for th flight despite arriving hours early. The attendants at the gate were a bit rude and begrudgingly accommodating."

Cons: "Employees who just don't care"

Pros: "Management as well as staff nice...First trip with Alaska and made my trip nice .. Got a good deal price too."
Cons: "Nothing."

Pros: "Plane very warm, not comfortable. Only one pass for beverage service."
Cons: "Very warm air vents did not work."

Pros: "- Crew was friendly as usual"
Cons: "- The plane was a bit older, so the seats were not as comfortable as most Alaska flights"

Cons: "boarding was late due to repairs on the plane"

Cons: "i wish Alaska would fly straight to Denver from Montana. I fly from Montana to Denver a lot and it ends up being a whole day of travel instead of a couple hour flight."

Pros: "It was a short flight. The overhead bins weren't overloaded."
Cons: "Boarding was a hassle. The flight was too crowded. The food was non-existent.. Seats were uncomfortable."

Cons: "Two out of three USB ports would not hold cable on my premium seat row. Would not recommend if something as simple as USB port inoperable is not handled by cabin service or maintenance. We paid additional fees for this seating and couldn’t keep device charged. Very disappointing"

Pros: "I didn't have to set next to a 500 pound cow."
Cons: "Your beer and wine is sooooooo expensive."

Cons: "Food and wine way over priced."

Pros: "Cimfortable seats on a brand new jet, with excellent food and wine, and great service!"
Cons: "Flight was too short"

Pros: "Brand new airplane with comfortable Recaro seats. Great food and wine. Excellent service."
Cons: "Nothing. Alaska Airlines provides the best service available."

Pros: "Boarding was a breeze, crew communicated well, seats were comfortable, plane wasn't too hot or too cold"
Cons: "Had a problem with checking my baggage in anchorage which led to $300 being held from my account for 5 days. They refunded my baggage fee though"

Cons: "No legroom unless you pay more for it."

Pros: "How friendly and professional"

Pros: "On time and effortless."

Pros: "Flight crew was courteous."

Pros: "It was easy to board and a quick flight overall amazing"
Cons: "Just the people next to me taking more room then need but you hace no power over that."

Cons: "Gate 11c."

Cons: "Nada"

Cons: "not able to know my seat till a day before flight ."

Pros: "Almost everything. First time flying with Alaska Airlines thought the food would be better o thought the food would be better on such a long flight but it was enough to snack on until I got to Seattle great experience in between flights was able to get an earlier flight to Denver"
Cons: "Wish there was a little bit more offered for food but overall a fantastic experience mahalo"

Pros: "Just fine. Staff was helpful and actually very kind crew (stewardess) I don't recall her name but middle aged blond. Very nice."
Cons: "Charis could have more room and there was bad turbulence but what can be done about that? we arrived safe and sound and that was good."

Pros: "entertainment"
Cons: "very rough landing, delayed flight with little communication"

Pros: "Great service and very organized."

Pros: "price"
Cons: "delayed"

Pros: "Early flight, and short. I think I slept through it. Woke up sore, but eh I'm not surprised by that. I'm a giant and no one woke me up for anything so I was satisfied."

Pros: "The crew and captain were amazing and very apologetic!"
Cons: "I paid an extra $300 for preferred seating because I wanted the extra legroom to sleep. I'm over 6 feet so coach is very uncomfortable. My girlfriend and I got in our seats and 10 minutes later, a crew member walked back and asked us to get off the flight. We got off the flight and were met by police officer. Low and behold, the woman sitting next to us said that she believed we were intoxicated and feared for her safety. I am a police officer and my girlfriend is a nanny/preschool teacher. Not very threatening. The officer on the ground looked us over and asked us a few questions and determined we were not intoxicated and we were no threat to the other passengers. The airline asked us to get back on the flight and we would be sitting in coach because the woman adult children were now sitting in our seats. I told them to book us on another flight with the same seats that I PAID for or put us back in OUR seats on that same flight we just got kicked off of. We were escorted back onto the flight and the crew asked the woman's children to go back to their seats so we could have our seats back. They then asked us not to speak to the woman sitting next to us (which we never did to begin with!!!) and then told us we could have free food and drinks. The whole experience was insanely embarrassed and I can't believe that woman sitting next to us can get away with what she did. I am absolutely livid that they would ask us to get off the flight and then give our seats to the woman's ADULT children without vetting the situation and making the easy determination that we were NOT intoxicated. So embarrassing!!"

Pros: "I was made to feel comfortable right from Bangalore by the checkin people, because I indicated to them that I had a fear of missing my connecting flight from Seattle to Denver. My connection to Denver went smoothly,however the flight attendants on Air Alaska need to be more courteous and friendly."
Cons: "Did not like the flight attendants but the pilot made up for the humour that was lacking. Never seen a pilot interacting the way this one did."

Pros: "Glad I discovered Alaska Airlines!"

Pros: "It got cancelled due to 3 inch of snow. And I missed work in Denver because of it. Very inconvenient"
Cons: "I would like to not have it cancel"

Pros: "Offering price"
Cons: "Real price. Ridiculous after carry-on and other fees"

Pros: "Attendants were very friendly and flight arrived early."
Cons: "We were stuck on the runway for 30 minutes."

Pros: "Newer aircraft"
Cons: "1-1/2 hours delay, no reason was given."

Cons: "The Seattle airport needs to get it together and expedite the security process. So slow, some people likely missed their connection, and definitely most were at heightened levels of anxiety."

Pros: "Ditto statements above"
Cons: "Ditto statements above"

Cons: "I have been on two Alaska Airlines flights on this trip. Neither had any form of entertainment. One flight was 6 hours long and offered to rent out ipads for $17."

Pros: "The only airline that I'm aware of that still offers: • free snacks • free checked bags • free meal and drinks on international flights"

Pros: "Clean, and ultimately fine. Ultimately unremarkable."
Cons: "The agent at check-in was a little cranky, the lack of food (even for purchase) is disappointing, can't seem to spare more than the little cup of soda for beverages. No power in seats, so why use the wifi on battery? Ultimately fine though, just no amenities. We got where we were going on time."

Pros: "Appreciate having movies available through wifi however didn't realize this until only an hour left in flight."

Pros: "We were a head of time for both flight! I never experienced this with delta. It used to be always late. I stopped flying with them for that reason. I was gladly surprised."
Cons: "The seat are very small. We were not comfortable at all."

Pros: "I appreciated that everyone gave us updates constantly to let us know the status of the flights"
Cons: "My flight from Detroit to Denver was suppose to land at 1:15 ish and I had an interview to make at 3:30 thinking that I would have plenty of time to grab my bags and and get a cab to greenwood which is where my interview was. The flight was delays almost 3 hours and I was not able to make my interview which was the whole reason I flew to Denver in the first place. I understand that things happen but now Im out of a possible job that I was interviewing for and I am also out the $250 that I spent on the flight. The flight was delayed because they didn't have a crew to fly the plane which blindside is always 20/20 however it seems like pretty poor planning."

Pros: "Funny, engaging crew. Nice change. It was Thanksgiving, could have offered a free drink or a better snack."

Pros: "The service."
Cons: "Seats too close together."

Pros: "The crew was friendly, positive and attentive"
Cons: "The seat was so cramped I was barely able to move the entire flight"

Pros: "Nice comfortable plane"
Cons: "Late by HOURS!!!"

Cons: "Seats were uncomfortable"

Cons: "Better screens for in-flight movies. More legroom or upgrade options."

Pros: "Not much. Boarding by "zone" works ok, but is no quicker than most other boarding methods."
Cons: "Boeing 767-400ER seats had no leg room for 6'+ traveller like me. The entertainment system was so old that there were no 115v outlets or USB ports. On a 7-hour flight, that is a significant problem for travellers today with multiple electronic devices. Finally, we were not told in advance that we had to go through security twice and through US Customs BEFORE leaving Dublin. So, the 6-hour layover at JFK was a complete waste of our time as we did not have to go through Customs there."

Pros: "Love the built in tv’s with free entertainment."
Cons: "The plane got delayed on the runway and the shut the engines off so the plane got super hot, but even after we got up in the air it never cooled down. Normally I’m freezing on flights, but I just sat sweating this whole flight. It was terrible."

Pros: "The seats had plenty of leg room and the crew was was very kind."
Cons: "My seat was uncomfortable and I was seated in the only row of the aircraft without entertainment for a four hour flight. Then on top of that the passenger next to me removed his shoes and you could smell his feet from a mile away but the flight attendants never requested for him to replace his shoes."

Pros: "Everyone who has a kid knows how challenging certain things can be in a flight and for me the combination of a night flight interrupting my baby’sschedule + a full flight it equalized disaster. My daughter could not get comfortable for the love of life and I just felt horrible and frustrated and what sucked most was the 9 year old and her obese father siting in our row that kept giving us weird looks."
Cons: "There’s NO room in planes between seats. It’s 2018 and new planes must be done ASAP to accommodate people better. I’m 5’1” and 110 lbs but adding my 25lb daughter siting in my lap before she turns 2 is absurd to expect that it will be comfortable whatsoever for us or the people breathing next to us. Please DELTA, lead by example and make sure your planes are designed with more room in between and around the seats. In my opinion, every seat should be first class."

Pros: "I usually have had great experiences with Delta. The meal selection was limited. By the time they made it up to my seat they had run out of what we wanted. Also, the entertainment system at my seat and my husbands wasn’t working well. One of the bathrooms had a cabinets Tvst oliiiooooiiooooioiooiiiooiio"

Pros: "The staff really helped me out getting on standby so that I didn't have to wait for a 9 hour layover. Overall great experience and great staff."

Pros: "In a pinch they were able t"

Pros: "Great in every way"

Pros: "It got me home, eventually."
Cons: "Poor communication, a 6 hour delay followed by a 7 hour layover (during which we had to sleep on an airport floor because Delta couldn't offer us any hotel vouchers). Gate agents disappeared after 7pm becuase they were due to be done with their shifts when our flight was originally supposed to leave at 6 pm. It felt like we were trapped in the movie The Terminal. Oh! And our bag was misrouted, because that was just how things went those 2 days. All in all a 6 hour trip turned into 18 hours. I could have driven home in that amount of time!"

Cons: "Check in lines were crazy long"

Cons: "My daughter was stuck in SLC for 5 hours because there 1 cancelled flight and 1 delayed flight. It was very upsetting not knowing when she going to arrive in Denver."

Pros: "Love the inflight entertainment and the usb plug for phones. Flight left on time and go in a little early"
Cons: "Did not love getting charged $2 for headphones and the girl sitting next to me getting them for free. Super annoying"

Pros: "First leg from San Diego was excellent."
Cons: "Arriving in SLC discovered out flight to Denver was CANCELLED! Had to reschedule to the next day. Not fun!"

Pros: "The entertainment unit allowed me to watch the Denver Broncos game live which helped lessen the delayed departure and uncomfortable seating."
Cons: "Uncomfortable seating....too crowded!! We had a delayed departure by 30-40 minutes because of a computer download issue. Too many folks carrying carry-ons delayed boarding. I wish folks were not encouraged to go that route but to check baggage. This time of year gets even tougher with folks carrying Christmas presents and over sized personal items. Ugh. Not fun to travel this time of year."

Pros: "App is good and convenient to use."
Cons: "The app went down just as we were getting ready to board and luckily i had a printed pass and it took some extra time to check in."

Pros: "really helpful and friendly service and nice seats."

Cons: "We left late, it was delayed then maintenance issues. Twice. Seating was very tight and uncomfortable, no movies or entertainment at all. U.S. flights are the worst. Even on short flights with aeromexico outside the U.S. you get movies and food. Zero stars for comfort, food and entertainment."

Pros: "The crew as well as the pilot gave a lot of information to the customer due to a delay of 10min. Very professional. The pilot even said good bye in person to the customers leaving the plane, I really appreciated it :) The whether conditions in Seattle were very bad (windy, bumpy, rain, and night) and the pilot landed the plane as a pro! Thank you!"

Pros: "Everything"
Cons: "Nothing. Delta is the best airline in North America"

Cons: "I don't like that I already completed this survey several days ago and have been receiving reminders to do so. I guess you don't have a good system in place for knowing who has and has not completed your surveys. That's too bad."

Pros: "Crew was all very nice"
Cons: "Flying is always uncomfortable"

Pros: "Snack choices updated aircraft"
Cons: "No entertainment options"

Cons: "There was a kid screaming on both flights and t was not a good time"

Pros: "Not much to like here. The new crew was pleasant"
Cons: "Old crew was surly. Plane had much problems and finally replaced. Left 5 hrs late. Delta claims it doesn't have to compensate for a late flight - just a cancelled one so guess which this was The baggage fees are obscene and the gouging of the customer is immoral. No wonder people hate the airlines."

Cons: "Excellent service excellent pilot"

Pros: "Free in flight entertainment"
Cons: "One of my bags went to Santa Fe"

Pros: "Entertainment"
Cons: "This is my third flight this year with Delta and every time we wait for the "crew" to get off from another flight. And as soon as they get there we can board. It's getting very annoying. Fix it."

Pros: "I love the new snack choices! Way to go Delta for offering Kind bars now!! This is awesome."
Cons: "Tiny old plane, props blocked my window view, no entertainment system."

Pros: "The staff of the flight were very friendly and attentive. They were great!"

Cons: "I'm tired of Delta making it IMPOSSIBLE to experience benefits of my loyalty. I flew literally AROUND the world in the past 6 months and it STILL doesn't qualify me for anything more than Silver elite? Seriously? When you use a voucher because of their error to lower your ticket price, but still pay cash for it, why does that then automatically exclude you from upgrades? Poor customer loyalty, in fact, non-existent these days."

Pros: "Early arrival. And service"
Cons: "I was assigned very last seat and there is no reclining option."

Cons: "long wait and delayed flight"

Pros: "WiFi, good flight attendants"
Cons: "Would like to see Direct TV along with Delta Suite so can watch live TV"

Pros: "Attendants and entertainment"
Cons: "Delays for no explained reason"

Pros: "One male attendant from the first class cabin - super sweet and attentive to our needs even tho we're not seating in the premium cabin"
Cons: "Junior attendants in economy comfort seat - so lazy and whiny!"

Pros: "Good flight, professional people."

Pros: "From the Ground crew to the Flight crew, you can feel the genuine care and thoughtfulness of everyone! They even remember you, if you fly often enough, and let you know how much they appreciate your business."

Pros: "Very professional and caring."

Pros: "plane had individual movies for free with each seat!"

Pros: "The only thing that saved the flight was a good crew and decent food."
Cons: "My husband uses a wheel chair and a delightful attendant wheeled him and about 20 other passengers to a very well equipped handicap area. There we all stayed until finally we demanded that we be taken to our flight which was supposed to leave in about 10 minutes. When we boarded the plane all the other passengers were already there and I was the last one on. All the overhead bins were taken and I had to put my carry-on under the seat which left me with almost no leg room. By the time we arrived in SFO my thighs and back hurt so much that I was worried maybe I would require medical attention. Which fortunately was not the case. It was luck that I had a bag that would actually fit under the seat."

Pros: "Great selection of movies."
Cons: "Sitting on runway for take off for some 40 minutes."

Pros: "Very friendly crew. Complimentary bottles of water. Comfortable blankets."

Pros: "The 2 gate agents were very helpful and nice, as well as the on-board flight attendants, all were very professional and did a good job for the most part."
Cons: "a few little things, nothing worth mentioning..."

Cons: "Delay and poor information. Staff confused at check in..."

Pros: "Seats are pretty comfortably and spacious for economy class (I’m small though, so take that with a grain of salt). The lunch was pretty solid, would have preferred a hot breakfast. The vegetarian breakfast was grilled veggies with fruit and yogurt on the side, kind of a mish-mash of things."
Cons: "- Would have liked a better breakfast - More entertainment with subtitles (esp foreign films) - More entertainment selection"

Pros: "Everything was nice and smooth. Nice comfort and smooth flight, arriving slightly before the time"

Pros: "Excellent service and food."

Cons: "Only one free soda. Beer and wine for a fee."

Pros: "Alot of room for legs, good hp service"
Cons: "No snack with beverage before dinner, no choice of food , On connecting flight Kopenhagen-Krakow only Coffee/tea, no snack again, for passenger going over see very poor !!!!"

Pros: "On time, easy boarding"
Cons: "The flight was nearly full and everyone seemed to have at least two cases. This caused lots of jostling for space in the lockers"

Pros: "i ended up missing the flight, due to car accident which involved injuries."

Pros: "Nothing!"

Cons: "Expensive checked baggage. More than 2 hours delayed."

Cons: "Didn't make connectingflight due to a bomb alert at airport. sAS didntgive any support with either food or hotel. Stuck in Copenhagen for a day and night."

Cons: "Unable to select seat/baggage until 22 hours before flight because not booked through SAS. Thought bagged was checked in online and had to pay More than the cost of the flight. Flight was delayed due to mechanical problem. Cabin very warm throughout flight."

Pros: "Punctual and very cordial staff."

Cons: "flight was delay for 30 mins. then another 30 mins because there are 15 passenger that miss their flight due to delay or there is not enough flight to transport them to Longyearbyen the next day. We are force to wait a total of more then a hour to board them and stuck on plane. And ofcuase when we landed. My SAS go luggage is last to come out because the late arrival passengers luggage all come out ahead. It is a most terrible experience I ever had with a SAS flight. Might as well consider flying norwegian airline!"

Pros: "Service on the plane was good. The airplane was on time."
Cons: "From the time we reached the airport until we got to the gate was 90 minutes. SAS systems for checking baggage by machine sucks. My wife's number on the booking reference didn't work in the machine Thus we waited in line for 20 minutes to get a boarding pass, but didn't get the baggage tags for her luggage. Another line. SAS overall sucks."

Pros: "Friendly crew, overall excellent flight, excellent food"

Pros: "I really don¨t know. As my connecting flight was delayed, my tickets were cancelled and I never reached the flight to Sundsvall."
Cons: "N/A"

Pros: "Clean planes, working entertainment, decent food"
Cons: "Delay (1 hour) in departing"

Pros: "The movies, the seats, the food,"
Cons: "The attitud of te attendant,"

Pros: "People were nice"
Cons: "They charged me 60 pounds to check my bag after I checked my bag in online. When I got to the airport, they told me I had a bag on my connecting flight from Copenhagen to Helsinki but not on my flight to Copenhagen from LHR. At the airport I was charged 60 pounds for a small bag. Crazy! Completely unreasonable. Never flying SAS again if I can avoid it."

Pros: "The crew were very friendly"
Cons: "The entertainment System could use an update - more recent movies and TV shows would help."

Pros: "Great friendly staff. The delay we had going up in the air was caught up before we landed."
Cons: "The slight delay due to something not being able to lock."

Pros: "awfully glad I was on SAS instead of Lufthansa, which had a surprise strike"

Cons: "Entertainment systems were not working for many of us."

Pros: "Smooth Flight and on time with a bit of Aurora (night flight to Tromso)"
Cons: "Voucher does not show details of check-in baggage limitations (limited to 20 KG.) and has to use Oslo airport self check-in which is quite confusing for inter-continental traveller.."

Cons: "No one from the flight crew gave us the border card. We waited in the border line only to be told once we reached the front that we needed to leave the line to fill one out. No guest on the Oslo to Edinburgh flight was given one."

Cons: "Delayed departure. Temperature in cabin was uncomfortably hot while waiting for departure."

Cons: "I wasn't able to take this flight due to my first leg being cancelled. However, I did end up being placed on the SAS flight to Stockholm from Chicago, which was an overall nice flight. The only thing I didn't like was the timing of the flight. Because my starting point was from somewhere other than Chicago, this made for a very long and tiring trip. I wouldn't recommend this flight for people flying from places other than Chicago."

Pros: "The entertainment system is among the best of airlines."
Cons: "The Lufthansa representative in Frankfurt made me check one of my bags, when SAS clearly said I was allowed to have one carry-on and one personal item. This was not a Lufthansa flight, but the rude attendant insisted on enforcing Lufthansa rules on an SAS flight and refused to even allow me to voice an objection. I will not fly Lufthansa ever after this. SAS should have its own representatives who understand customer service at all gates."

Pros: "connection was easy and quick"

Cons: "I lost my luggage!!!"

Pros: "We were very impressed by the customer service and how comfortable our flight was. I will definitely fly with SAS again."

Pros: "Everything was great, food, blanket & pillow, movies, friendly service."
Cons: "The 3 hour delay for landing. Had a 2 hour drive home from the airport, hard to stay awake. So tired for work the next morning."

Pros: "I am angry about the inability to contact a SAS person."
Cons: "You think I should of gotten frustrated on my vacation!!!"

Cons: "instead of cophenhagen to boston, i was re-routed copenhagen to gothenburg to munich to frankfurt to boston.... the cancelled flight was on july 6 2016; i arrived home more than 24 hours behind plan i spent at least 5-6 hours in lines, went thru security 4 times....."

Cons: "Gate attendant in Stockholm was not pleasant to my travelling partner, when she was concerned about me being able to get on the flight in the rush from leaving the very delayed flight from Reykjavik. she was not empathetic; was unhelpfully directive, impatient."

Cons: "Late take- off and landing. Indifferent flight attendants. Two of my children were bullied into giving up their bulkhead seats to a couple with a child. We had to pay extra for those seats and we were given no compensation."

Cons: "Economy seating even for a small person is extremely confining. It made the overseas flight uncomfortable and unpleasant."

Cons: "Flight delayed two hours before take off."

Pros: "The flight attendant who gave me a salmon dinner even though I didn't request vegetarian meal ahead of time. The movies! on time!"

Cons: "Connection time in Copenhagen was short. While I got to the gate in time, my checked bag did not, and I had to wait for it for 3 hours in Zürich (or have it forwarded, but I planned too much travel in Switzerland to make this a useful option)."

Cons: "Leg space, friendly crew"

Pros: "On time Nice crew"
Cons: "Stood in cold jet way for 5 min after boRding began."

Pros: "Everything was great. Would definitely fly them again!"

Cons: "It was very cold on the plane."

Cons: "When checking in, we were prompted to pay less online to check a bag. When we got to the check-in counter, we were told that we didn't need to pay to check a bag. We are still waiting to hear back from SAS customer service because we payed $65 we didn't need to."

Cons: "Very happy, excellent!!"

Pros: "N/A"

Pros: "I like they that they actually serve a small meal on board and the inflight service much better than US airlines. Service in the air is excellent!"
Cons: "Ground service not the most efficient. Especially rude was the darker complexion lady in charge of boarding the flight at the counter on NOV 19 at 12:35 pm flight from Miami to Mexico City. She needs to be repremended or closely observed on her customer skills. I fly a lot and don’t come across to many like this lady."

Pros: "I enjoyed it"
Cons: "Good overall service"

Cons: "We were not let in the bus to take us from the terminal gate to the aircraft on the runway, forcing us to miss the flight. And then were coerced into having to purchase another 2 tickets on the next flight, instead of them transferring our seats from one to the other. Absolutely the worst treatment to a paying customer / passenger you can imagine."

Pros: "On time. Good entertainment"
Cons: "Food too salty"

Pros: "Flight on time, easy bording process"
Cons: "The day before departure I prepared for an easy checking process at the airport & consulted aeromexico website about baggage and called Your customer service dpmt to ensure I understood the limitations in size, number and weight for my baggage. However at the check-in the weight allowance in cabin for the 2 pieces was the weight for one carry on not for this and the personal item I was told by phone."

Pros: "All other things working including air above my seat which was needed for a long flight."
Cons: "It was very frustrating to have WiFi available but not working the entire trip!"

Pros: "I like the staff, the seats, the entertainment"

Pros: "Everything went well for the most part.. food not that great but The staff was friendly. The only 2 issues I had 1) no movie on the way to our destinmovies/shows on the way back. 2) my daughter got sick on the way back due to turbulence & I ask for a bag to put her dirty clothes in & was denied. Would have been nice not to have been carrying around vomited clothes on my hand."
Cons: "The only 2 issues I had 1) no movie on the way to our destinmovies/shows on the way back. 2) my daughter got sick on the way back due to turbulence & I ask for a bag to put her dirty clothes in & was denied. Would have been nice not to have been carrying around vomited clothes on my hand."

Pros: "Overall great experience."

Pros: "The service is great"

Cons: "The person in Aeromexico balcony didn't have training to attend clientes in the best way. She didn't know how to add miles to my number of fidelity and she told me that she can't change my seat to the aisle, because the sistem was not working and her english was very poor too... Very poor service."

Pros: "Left early due to their boarding organization"
Cons: "Nice to be fed but very mediocre"

Cons: "Never took that flight as I missed the connection. It is a shame how things are done. I had 1.30 min of layer. If it was organized properly I had way enough time to catch the plane but the immagration doesn't care about the time of your flight. No one helps you anywhere. Then I was sent from one place to another before finally finding someone who knew what to do. And course no apologies at any moment"

Pros: "Seat was good."
Cons: "No snack. No food offered during the flight. Only juice and water offered during more than 5 hours of the business class flight. Strange smell continued during the flight. The simplest service in my experiences of Business class flights in the world."

Pros: "We missed our flight to Bogota because Immigration was so understaffed. They were warned by Aero Mexico the day prior but chose to do nothing. Now we are having to pay for a second hotel and second flight from BOGOTA to Barranquilla. There are a lot of very angry and disappointed travelers today. We have been offered nothing and received nothing. And we loose another day of Carnivale. I won't be flying through Mexico city anytime soon. Kerry Greenlees"

Pros: "Everything was excellent!!"

Pros: "Well organized boarding and time efficient"
Cons: "Food mediocre"

Cons: "Very, very displeased with the care I received from this airline and their lack of communication about the boarding process. Both the gate staff for my flight, the gate staff for other flights, and the staff behind the check-in counters were unhelpful, uncompassionate and seemed to have no sense of "customer care." I ended up missing my flight because of their disorganization, their lack of communication and professionalism, and then, was not helped in the least. I echo another reviewer when I say, "worst experience flying ever.""

Cons: "Departure was late."

Cons: "The flight gate was never posted on the departures screen, if it were not because we kept asking we'd have probably missed our flight. The flight was also delayed by 2 hours and we were never informed of this...it just happened as we went in circles around the airport."

Pros: "We finally got home. Only 10 hours later."

Pros: "Service was friendly and very attentive"
Cons: "Nothing"

Cons: "The flight was delayed over 2 and a half hours, missed our connecting flight in Mexico City. The in flight entertainment stopped working half way through the flight, didn’t work again. Bad customer service, didn’t even apologize"

Pros: "The lights went out so you could sleep"
Cons: "The check In process took an hour for no reason. I can only assume the staff were new because everyone who went on strike recently got fired or quit. That or they were on permanent siesta because the line ups weren’t even long. They were just slow, lazy and lacked knowledge."

Pros: "No comentes"
Cons: "Nothing's"

Pros: "liked the seat and the space. a blanket provided without asking"

Pros: "Confortable seats and entertaiment"
Cons: "late boarding"

Pros: "Good entertainment Good crew"
Cons: "They should not advertise hot breakfast, I was not able to tell what they served,wether it was cereal or scrambled eggs,green leaf substance was not edible. Coffee was cool coloured water. I ate the fruit and yogurt only Passengers should be warned about the poor food,so that they can get something before boarding."

Pros: "The seats were not terrible and the crew was nice."
Cons: "The English on board was rushed and I could hardly understand what they were saying. I tried to call TWICE to make sure that I could change dietary preferences because I have food allergies and I was told both times that I was unable to. This is not fair for the price paid for flights. I am very unhappy with the fact that there was food served onboard and that, when I tried to tell the airline what I could and could not eat, that they did not change my preferences or even give me the option."

Pros: "ON time, friendly, comfortable and there was food."

Cons: "I was told at the check in counter that I had to pay for baggage even though I had made the trip from Chicago to Santiago via Mexico City ten days prior and was able to check two suitcases without having to pay for baggage. Also, both of my suitcases were damaged during this flight."

Pros: "People in Mexico are very nice."
Cons: "The Mexico DF airport us very crowded and you will be delayed. Avoid it if you can."

Pros: "Seats were comfortable and TV for each passenger."
Cons: "Food is really bad. That sandwich can be eaten."

Cons: "They cancelled our flight, sent us to another flight, downgrade included since we had to go in tourist even we pay business. Our original Vancouver flight was also delayed for 3 hours, they could put us in another airline but simply did no d anything even we asked for that. At the end, they did not know hate in México, airport screens si done thing, airiline information was another thing."

Pros: "We did not take this flight, but switched to a flight from Mexico City to LAX."

Pros: "Price! And aervife"
Cons: "La aerolinea nondeja documentar ni una maleta en viaje internacionaybesones fuera de lanley ybdijeron q estan amparadoos a esa ley"

Pros: "Aeromexico had great service. The flight included a meal and also first of luggage free. Their staff was gracious and courteous."

Pros: "Flight was on time flight attendants were very nice and helpful to all needs definitely using this airline again"
Cons: "Plane was a older felt a little more crammed in with it being three row seats"

Pros: "The flight departed more than 90 minutes late. Not impressive. No one ever explained the delay, so poor communication. The food was considerably better than the previous flight. Older plane so no movie selection. We appreciated the fact they did not lose our luggage on this journey."
Cons: "Overall, based on our experience to and from our destination, we will avoid Aeromexico in the future. The people are nice but it is a poorly managed airline. Too many headaches and surprises to justify any discount. We have flown many times internationally and therefore understand things are not always smooth. But there are too many problems with Aeromexico."

Cons: "I'm stuck in this huge airport because the connection time between Mexico City and my next flight to Leon was vastly underestimated. In Vancouver I was assured that one and a half hours would be sufficient but when I saw the line through immigration I realized what a joke that was. That process alone took well over two hours, followed by another hour to pick up my bag, find the correct spot to drop it off again and then re-enter the boarding area. Meanwhile, the shuttle I arranged to pick me up in Leon have one and gone. So, here I sit, exhausted, frustrated and weary, waiting for the next flight, and not knowing how I will get to my destination in the dark hours of the night. I could do with back rub and a shoulder to cry on."

Pros: "flight on time, service onboard, flight price"
Cons: "food"

Pros: "They had a one hour delay. With a 5 min window to board."

Pros: "The crew service"
Cons: "Bad entertainment"

Pros: "I really like the space in each seat and the size of the seats"
Cons: "The airplane don't have a tv"

Pros: "Pre-Flight Things are increasingly digital at Aeromexico. In-Flight I was treated very well by the crew members: a greeting and a smile. Boarding was fast, and efficient. The seats were comfortable with legroom for a tall, young woman as myself."
Cons: "Pre-Flight It was a little difficult speaking with a representative prior to getting ticket at kiosk. However, the representative at baggage was courteous, and helpful. In-Flight The turkey and cheese croissant sandwich was not the best option for Aeromexico, but it nourishes you when you're hungry. I recommend alternatives to accommodate different palates e.g. vegans, vegetarians, even kosher."

Pros: "Now we where headed home, no luggage for 2 days"

Cons: "My name is Edna Vazquez, and I bought a ticket flight for my mother flying from PDX (Portland, Oregon) to SFO (San Francisco), and from SFO to GDL. My mom's first flight departed at 7am in flight 663 on November 28th, form PDX to SFO. In PDX before arriving the planes door, Alaska Airlines Flight 663 checked-in one of my mother's little suitcase and they told me she would recieve that in Guadalajara. My mom doesn't speak English at all, so I asked for assitance for her in SFO's airport to help her board her flight with AeroMéxico. In SFO, my mom asked one of your employees (A lady I do not have her name, but this is the reason I'm writing to you) working on Nov 28th, at 11:30am at the check-in desk that morning for flight #8411. My mother asked her if her suitcase would be sent to GDL, and her answer was that the suitcase was in SFO's airport Baggage, that the plane was leaving in 15 minutes and that she had to options "to lose her suitcase there or to lose her flight". I mean, without any bias from my part, this employee should be on your sight to be fired for her terrible customer service skills, and for causing that stress to my mother. My mom insisted if she could get help, and your employee told her that "She couldn't do anything about it, that it was not of her business". Besides that, my mother said there were other people and she would just answer rudely to other customers. It's a shame that our own Mexican paisanos treat us like this to your own paisanos. I don't know what that is, but happens a lot in this work positions often, I wonder why. I also, don't want to remain quiet about this, this should be treated. It hurts to know that my mother was treated this way, and that this employee might reamin there treating other people this way. Hopefully my letter to you will do something about it. I thank you for reading this letter. Sincerely, Edna Vazquez"

Pros: "Service was very good, food is just ok..."
Cons: "We flew business and it's not worth it, The plane is older and it shows, the seats are uncomfortable and the power outlet did not work on the way to Shanghai, on the way back the entertainment system was off the last 4 hours of flight... I wish Aeromexico would use the Dreamliner planes that are doing the Japan flights also on this route to China."

Cons: "no leg room"

Pros: "The flight staff was efficient boarding people and were pleasant despite the close quarters, full plane and bumpy turbulence."
Cons: "The boarding crew woman was completely and unnecessarily rude. I have a small purse I had gotten out of my backpack to get my boarding pass that she insisted I put back in my backpack before loading. I understand the concept and reason for the request but the manner in which she did it was so uncalled for. I don't recal a time in which I've been spoken to in that manner in a very long time. While I was doing it (it took literally 5 seconds), she was screaming at me to walk over to the side and lose my place in line. After I quickly put it in she screams it must go in all the way, which it was. There wasn't even a bulge from it and it closed with ease. I'd be happy to provide a picture of my small backpack/purse."

Pros: "Absolutely nothing about them. By far worst experience ever."
Cons: "The staff talked to me in a condescending voice. First flight I called the airlines and asked simple questions on what time we should be there and the process. Then we get there by said time and they said she missed her flight. Keep in mind I have a one hour each way drive to lax. Came the next day 3 hours early to stay in the line 3.5 hours and the line was short! They let people cut us left and right and the staff was rude on the phone and there. I lost ANOTHER work day dealing with them. They said she was on standby for next flight 3 hours later only to get to the gate and they said they NEVER EVEN PUT HER ON THE LIST. then she got put on the next flight 3 hours later to get told it was a full flight and so she waited another 3 hour flight and finally got on... on top of the stress I went through, the work I missed out on, the drive and gas it took to get there, her first day of her Job was the next day after that mayhem! It was absolute chaos. I can honestly say I hate that American airlines and I don't think it's right. The person next to us also had a horrible experience with them in the line next to us. She missed her best friends wedding due to three disorganization and horrible service.... SHE WAS SUPPOSED TO BE A BRIDESMAID!!! I wrote the company.... but I expect no return or respect from them if I can't even get that from their condescending customer service "manager" ABSOLUTE WORST EXPERIENCE EVER!!!!!"

Pros: "Flights for entire trip were on time - which is a first. Crews generally friendly and helpful."
Cons: "Not enough space. Every time I fly American I feel like I am stuck in a sardine can so I avoid this airline unless there is no acceptable choice."

Pros: "Boarding was efficient Flight crew were attentive enough."
Cons: "Due to the size of the aircraft (Embraer 175), plane is prone to moderate turbulence. Landing was a bit rough. This flight lands at a remote location in LAX (gate 44) which requires a 10 minute shuttle to reach the main terminal."

Pros: "Flight operated by Compass Airlines and they have friendly crews who are a pleasure to deal with."
Cons: "As a late night flight, you are only given a snack, so not much of food choices. The plane is an Embraer 175 and the seats are OK but unless you sit in Row 1 in First Class, the legroom is a problem."

Cons: "I am a Platinum flyer and was flying with my family of 4. Upon boarding our pre-assigned seats were taken away and assigned to someone else. We waited while all classes were boarded then we were given seats, separated through tout the plane."

Pros: "There is no entertainment. Prices have gone up but domestically the service is the same. They don't provide snacks without charging for them."

Cons: "So we arrive at our designated gate (D19) about 90 minutes early--time enough to get something to eat. We grab a quick bit, head back to gate with an hour to spare and sit down figuring we'll start boarding in a half hour. There are two agents at the gate, but there is another passenger there crying about the something in Spanish (it appears she missed her flight). Eventually airport security shows up. Well, the half an hour boarding time comes and goes, and we don't start boarding. We figure it has something to do with this woman. Finally, I go check the board again and they moved the gate to D15! We rush over, but we missed the flight. So did half a dozen other people. No announcement, nobody walking over from D15 to D19 to see if there are people there. We get to American counter and we get several different sorry-ass excuses. The first was that Miami likes to keep "a quite airport." The second was that it is OUR responsibility to check with gate agents if they don't start boarding on time. I'm so tired of the airline industry arrogance and treating passengers like they're doing us just a tremendous favor by allowing mere mortals like us to be in their very presence and allowing us access to their magical flying machines."

Pros: "Cabin crew was nice, and we got to London right on time."
Cons: "The British Airways aircraft used for this flight is clearly old, and the seats in economy are very uncomfortable for an almost 9 hour flight."

Pros: "Pleasent"

Cons: "3+ hour flight with no TV/ entertainment"

Cons: "Didn't like the two hour delay, especially when I was notified only a half hour before boarding! This seems to be a normal thing for American Airlines."

Pros: "Ahead of schedule"

Cons: "Flight departure was delayed for 30 mins by a flight attendant not showing up on time."

Pros: "Seats were too tight and too close together."

Pros: "Nothing in particular"
Cons: "Outlet did not work"

Cons: "Flight crew was late and didn’t try and make things move faster to make up time. Kept saying they wanted to go Puerto Rico and that’s where they should have been going."

Cons: "3rd flight in two weeks suck sitting next to a morbidly obese person. They should be forced to purchase two seats."

Cons: "the drink service came through pretty late in the flight. i asked for hot tea. a few minutes later i was provided with extremely hot tea. about 10 minutes later it was a temperature i could tolerate drinking. about 1/3 through the drink i was required to throw away my drink because we were preparing for landing. i understand that, fine. bad timing. it’s just a drink. what was unsatisfactory is that the attendant rudely commented “you have to give us your drink. it’s not that long of a flight.” the comment made me feel like i had done something wrong even though i had just been drinking my tea as soon as it was at a drinkable temperature. i was not impressed with the attendant. also, there weren’t any biscotti cookies."

Pros: "Pilots that did show up were pleasant and made the best of the situation."
Cons: "No scheduled pilots for this flight. Pilots that did arrive had their schedule rearranged---they showed up to work thinking they were flying to Seattle. They were asked to step in to fly to Denver instead---20 minutes after our scheduled takeoff time; not horribly late, but seemingly disorganized, which leads to all kinds of thoughts about AA overall competence."

Cons: "The gates closed early and I missed this flight! Horrible service, never flying American again."

Pros: "The first leg had awesome pasta.Then, on the 2nd leg, Philly to Denver, they had a "pay for meal" option for turkey with Chutney sandwich - again, delicious. I should add that the service was very good as well."

Cons: "Everything. Had to sleep overnight in airport and was late coming home."

Pros: "Staff was great!"
Cons: "Seats were really uncomfortable up and reclined. Overhead baggage was full by the time I boarded and there was no enforcement of the carry-on baggage sizes... This needs to be addressed and contributed to our lack of comfort, noting this was the last leg of an 18 hour journey. My body still hurts today after a good nights sleep."

Pros: "Wonderful, again. Will fly American any chance I get!"

Pros: "The onboard entertainment selection was excellent; great movie selection, wifi connection, and flight details. A winner! So much so that I chose to binge watch movies and not sleep!!"

Pros: "The flight was ok with no issues once we were in board"
Cons: "We hot there in plenty of time for our 7 am flight and were bumped to a 12.30 pm flght. When we returned to book in we were being accused of missing our flight. Finally got vhecked in what a pain"

Pros: "Tv and power outlets"
Cons: "This one attendant didn't get her name but was very cold to me"

Cons: "Long delay"

Cons: "plane had mechanical problems - new plane and gate and an hour delay. - first drink should have been free"

Cons: "Missed that flight because my finair was delayed at Helsinki"

Pros: "Crew"
Cons: "Small plane"

Cons: "Watched a very weird interaction between Muslim (with a hajib) women with a kiddo and desk crew. She wanted to sit next to her child on the flight and needed to switch seats to be able to. Woman was very gracious and understanding that she was asking for an accommodation. Ends up her flight to Philly had been moved to a different gate after they had found a volunteer to switch seats. Volunteer was totally unfazed but Desk crew made it seem as tho the Muslim mom was at fault for the time and trouble they had had to go through to accommodate her. She apologized profusely and was very appreciative for the trouble evernote had gone to for her. . As she walked away the crew looked at each other and shook their heads. Pretty crummy way to treat customers!"

Pros: "Missed the flight. Money was not refunded."
Cons: "Nothing"

Cons: "I can't rate it because they canceled my entire itinerary without so much as an email. I did not take my flight to Wilmington via my original flight. I had to book another flight because the change fees were too expensive. I did not know that my return flight to Denver had been canceled until I was checking in a few hours before my flight. I was told my ticket had no value. Awesome! It really stings that I then had to book a new return flight, and because I am a teacher who makes about $23,000 a year, I had to book the cheapest flight, which was with American. I do not plan on giving them any of my hard-earned money in the future if I can help it."

Pros: "I fly this route with American pretty often. The cabin crew was good. Everything else seemed sub par."
Cons: "Our take off was delayed, officially due to fueling the plane, but if the plane wasn't fueled ahead of time, someone failed to do their job properly. Also, while I'm starting to think that A320s just suck mechanically for landing (they always seem to land harder than a 737), this one seemed a little extra rough."

Pros: "We were able to get to Denver"
Cons: "Jammed in like sardines, rude flight staff, extremely hot aircraft for November"

Pros: "Flight not entirely sold out. So they let my 14 month grandson have an empty seat between my daughter and I. That was a great gift since he doesn't sleep and is jumping and crawling all over the place. And I'm sure the other passengers were breathing sighs of relief!! Also super smooth landing and nice flight attendants."
Cons: "Flying with an active 14 month old toddler boy and of his "stuff" is nothing less than anxiety provoking. Not much the airline can do.."

Pros: "The departure time. This left enough time to get to the airport and go through security without rushing!"
Cons: "Sitting in the middle Paying for luggage ( I wish Southwest flew out of ORD)"

Pros: "Crew"
Cons: "Had to board three times, two different planes. I understand mechanical problems, but 3 hours later, and on another plane, the captain starts making stuff up, saying that the only reason we hadn't moved in the last hour was because people were using the bathroom, then something about having to deplane because the plane couldn't back up with us on it because of some sensor? And then, surprise ! All of the sudden they noticed there was an issue with his and some of the crews' hours and we had to wait till they could locate more crew. But they gave us each a 1/3 glass of water and later a $12 food voucher which didn't even cover a meal and beverage. Whoop-de-do. 7 hours later we finally boarded for the third and last time. The crew on the other hand stayed professional and friendly."

Cons: "Seats too small and the gentleman next to me was a big guy so crowded over into my seat some."

Pros: "American Airlines is my favorite Airlines to fly. There is a little more leg room and the seats are a little wider. The staff is very professional and courteous."

Pros: "Very friendly staff"

Pros: "The plane was new on the interior and comfortable."

Cons: "The customer service from AA representitives in the airport was completely unnacceptable and the absolute worst service I have recieved in an airport to date! One incident during this trip was as follows: When arriving in Charlotte and running to catch my connecting flight, I arrived as the lady at the desk was closing the door, she looked at me and rolled her eyes. When I went up to the desk along with the other passengers arriving from the same flight as me the AA representative said "Hurry up , I want to go home!! At a point I'm just going to cut you off and that will be it!" She was of no help to me in anyway amd was forced tonstay the night in charlotte ; Normally this would not have been such a big deal, However I am on emergency leave from the Navy rushing home because I have a very serious family emergency, that representitive was very lucky I held my temper! From now on thanks to the poor unproffessional customer service I received I will no longer be flying American Airlines!"

Pros: "I liked sitting next to my friends."
Cons: "Lack of leg room"

Cons: "The service was terrible, 4 hour traveling and not food."

Pros: "Had more leg room."
Cons: "The delay in the flight. The extended boarding process."

Pros: "the entertainment was good. Loved the free wifi. Loved the complimentary drinks"
Cons: "The flight took 45 mins to depart after the scheduled time. The flight attendance were super rude. The pilot was not easy on the landing or how he took off. First flight ive ever felt sick on."