Book Hertz car rentals at Grand Rapids Gerald R. Ford Intl Airport

Reviews

Recent reviews

Traveler rating

Wonderful

1

Very good

0

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

2

2.0

they didn't have the van that was promisedReviewed 28 Dec. 2023

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2.0

Pros:Didn't like the service and the car was dirty and smelled like cigaretteCons:better customer service experience, more helpful staffReviewed 29 Mar. 2021

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10.0

Cons:NothingReviewed 4 Jan. 2021

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8.8

Pros:The impala was very comfortable, quiet and good on gasCons:I thought it was expensive for a 5 day rentalReviewed 14 Aug. 2018

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4.0

Cons:I ordered a 7 passenger + 3 bags and when I went to pick up vehicle they did not have that particular vehicle. I had a 7 passenger / 1 bag Tahoe and not Suburban. Very disappointing and an uncomfortable journey. Will not rent through Kayak or Hertz...Reviewed 25 Jul. 2018

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7.6

An OK substitutePros:The minivan fit seven passengers so it worked for our trip but I booked a large SUV which was damaged before our arrival so we were given a minivan in its place.Cons:I was surprised at the poor quality of a nearly brand new minivan compared to our personal 2005 Odyssey with over 130k miles. I'd have much rather driven our older minivan. This vehicle worked for our needs but that was about it. Very insecure on curvy roads and cheap materials that I was concerned would break.Reviewed 6 Jul. 2018

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8.0

Pros:very easy and straightforward to pick up and return rental car was cleanCons:the steering of the car we got (nissan versa) was wobbly, like the alignment was off or somethingReviewed 3 Jul. 2018

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8.0

Extra hidden feesPros:Car was very nice.Cons:Othee charges, such as extra fees, were added that weren’t on the original add. I thought the car was paid for when I booked in line. Not! I was also charged airline fees when I asked if they did airline miles. Too many hidden extra fees if you ask or decline certain items.Reviewed 4 Jun. 2018

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2.0

ripped offCons:HERTZ at GRR DID NOT HAVE MY RESERVATION> I ENDED UP HAVING TO PAY FOR THIS, and had to PAY AVIS for the car they rented me when HERTZ turned me away.I demand a refund.Reviewed 30 Apr. 2018

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5.6

Poor and Misleading ServiceCons:We specifically asked the people at he desk for 4 wheel drive as we were not used to driving in the snow, This is not what we were given despite them agreeing, We found that wheels would slip out even on the driveway. The agent that checked us in was unfriendly when we tried to ask questions, it felt like we was reading off automated answers and was incredibly frustrating. I will be renting wil a different company in the future.Reviewed 13 Jan. 2018

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2.8

A broken experienceCons:1. The assigned car was very dirty inside. Stains and stickiness everywhere. Floors muddy (it was snowing the day before the pick up). 2. Although i paid for full tank the car I was assigned at the pick-up was 3/4 full 3. Limited alternative clean options so I had to downgrade to a smaller car that was clean enough and available, but did not get refunded. They gave me a 20 USD coupon for my next HERTZ rental. Like I am going to have a next one ?!! Wasted an hour almost from my travel time.Reviewed 9 Jan. 2018

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4.0

Cons:Car was very dirty. The windshield washing fluid leaked through the roof in the car when trying to use the rear window cleaning. The car was not cleaned before I received it and had large muddy dog prints on the carpets. The hertz agent didn't seem to care about the issues when I dropped the vehicle off.Reviewed 9 Jan. 2018

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More

• 8.9 /10Enterprise Rent-A-Car Car Rentals at GRR
• 7.1 /10Avis Car Rentals at GRR
• 6.9 /10National Car Rentals at GRR
• 6.9 /10Budget Car Rentals at GRR
• 7.6 /10Dollar Car Rentals at GRR
• 8.8 /10Alamo Car Rentals at GRR

• What is the most popular rental car from Hertz at Grand Rapids Gerald R. Ford Intl Airport?

  Intermediate (Nissan Rogue or similar) is the most frequently booked rental car type from Hertz at Grand Rapids Gerald R. Ford Intl Airport.

• Where can I find Hertz car rentals at Grand Rapids Gerald R. Ford Intl Airport?

  5500 44th Street Se Unit 4 is the closest Hertz rental location to Grand Rapids Gerald R. Ford Intl Airport. The telephone number for this location is +1 616 233 6353.

• Does Hertz offer shuttle or airport pick-up services from Grand Rapids Gerald R. Ford Intl Airport (GRR)?

  Yes