10.0
Very hospitable and helpful!Reviewed 2 Apr. 2022
review from![kayak]()
10.0
Everything was fineReviewed 2 Feb. 2022
review from![kayak]()
10.0
Pros:Sebastian was knowledgeable, polite and helpful. The pick-up location was convenient.Cons:additional clerksReviewed 6 Apr. 2021
review from![kayak]()
8.0
Pros:Pick up took an hour at off airport location. Drop off at Reno Airport was just fine.Cons:Pick up -- especially because we had gone to location and confirmed the pickup for Monday morning early. Only one staff person for 4 customers.Reviewed 17 Mar. 2021
review from![kayak]()
10.0
Cons:Turn signal was not functioningReviewed 3 Dec. 2020
review from![kayak]()
2.0
Pros:If I would have been able to go.Cons:refund on my money. I wasn’t able to go due to the coronavirus. I called and the dude said I wasn’t able to get my money back. Kinda bsReviewed 28 Mar. 2020
review from![kayak]()
4.4
Pros:The staf was nice..Cons:Well... I make resevetion on line when a went to pick the car they said theyNo have A car to give if i can wait hour i will call you..they never call me back .... I need to get uber for my destination 3 times is very sad... To go true that..make sure call before go to pick car...Reviewed 11 Nov. 2019
review from![kayak]()
6.8
Cons:The agency is closed from noon on Saturday to Monday morning. Inconvenient compared to competitors.Reviewed 14 May 2019
review from![kayak]()
4.0
Bad Customer ServiceCons:Service Rep. tried to charge extra cleaning fees becuase she assumed there had been a pet in my Car.Reviewed 27 Dec. 2018
review from![kayak]()
4.8
Pick up time was running late and Nothing they can do about it.Pros:PricingCons:Unable to pick up car after a fleight delay. The guy was inside, they were closed and there was nothing they could do for me. Called another Hertz location and the wanted to charge me double... no car rental, outin the street, with my luggage... The guy at Hertz in ocranside blvd in oceanside ca could have had better customer service by going above and beyond to help someone that really needed help.Reviewed 15 Apr. 2018
review from![kayak]()
2.0
Extremely Bad ServicePros:NOTHINGCons:These guys RUINED my trip. They wouldn't look at my paperwork. Made me wait over an hour. Then in the end they tell me they gave my reserved car away to someone else!! This wasted over 3hrs of my time by detouring to get this car, and screwed up my entire trip to Arizona. What an unbelievable waste of time. The clerk was rude and inconsiderate. I hated everything about this company and this was my worst rental experience EVER.Reviewed 3 Apr. 2018
review from![kayak]()
7.6
Pros:Car was excellentCons:Longer wait time than usual for pickup. Only one person available at desk.Reviewed 30 Mar. 2018
review from![kayak]()