10.0
We were very happy with the service, the price and the vehicle. I will definitely rent from them again.Reviewed 26 Apr. 2023
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10.0
Really nice guy sorting cars out. Great price, clean well maintained car. Exactly what I needed.Reviewed 20 Sep. 2022
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10.0
Honestly everything was very good. Obviously I would liked to have had a better rate. Actually the initial rate was manageable, but the daily insurance added an additional $250 to the weekly rate. Ouch.Reviewed 3 May 2022
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2.0
Terrible customer service representatives at both Saint Catharines- Ontario street and Toronto - Wellington street locations. I would have been charged over $100 extra in fees had I not called Hertz customer service representatives by phone and investigated the additional charges. Both service representatives were misleading and and even dishonest.Reviewed 2 Mar. 2022
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2.0
They didn't have a carReviewed 20 Nov. 2021
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2.0
On Oct 21/21 10:00 a.m.-I was very disappointed to arrive to pick up my Toyota RAV 4 on Oct 21/21 at 10:00 a.m. to find out they did not have this vehicle. It was very poor service the the attendant who was taking care of the transaction. Poor service to say the least. I ended up with a different car, which ended up being okay but was never told by Kayak or by Hertz (when I called both of them) that there was a $350.00 deposit or security hold on the vehicle when I arrived. The attendant there would not provide any proof that I paid for this on my visa, nor would he provide any proof when I returned the vehicle on October 26/21 at 10:00 a.m....stating that the $350.00 would be returned to my visa in 2-3 business days. I had very poor service and was very unhappy. Thanks LindaReviewed 29 Oct. 2021
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10.0
Excellent ServicePros:The gentleman that helped me at hertz was awesome!Reviewed 20 Sep. 2018
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10.0
Pros:Helpful staff.Reviewed 29 Jun. 2018
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2.0
Cons:The money has not been returned to me. I returned the car Tuesday 26 September, a day early. I was promised that by 3 working days I would have the excess around $200.00Can + the rental for returning the car early back on my card. But the moneyhas not been returned and I am leaving Canada nlw. So how can I get my Mkney back?Reviewed 29 Sep. 2017
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6.4
Pros:Vehicle was really clean when we picked up and the only rep that worked at the hertz desk in the building was nice.Cons:When we first showed up to pick up our reserved car they didn't have a vehicle. The vehicle they ended up giving us we had to return 2 days later to pick up our reserved car.Reviewed 10 Aug. 2017
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