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2.0
I canceled my reservation more than 24 hours from the rental (paid a $50 fee) so I'm not sure why I got this survey.Reviewed 12 Sep. 2022
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2.0
lousy customer serviceReviewed 27 Mar. 2022
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10.0
Super friendly staff and easy pickup and dropoff.Reviewed 11 Feb. 2022
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3.9
This particular Hertz store was dirty and uninviting. The process was simple although they did not even inspect the car with me and the car was so dirty I had to take it to the car wash myselfReviewed 30 Aug. 2021
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2.0
Pros:Staff was professionalCons:During the booking there was NO mention of the $200 security deposit. Because I was unprepared for this I was unable to even rent the car and missed my chance to both see my family and visit my grandfather's grave.Reviewed 28 Nov. 2020
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10.0
Pros:Pickup and dropoff couldn't have been easier, staff was very friendly and helpful.Cons:Can't think of anything.Reviewed 10 Sep. 2020
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10.0
Pros:Staff was welcoming even though I arrived last minute with my drop off and offered me a ride nearby if I needed one which was great.Cons:Maybe offer road side assistance which I realized I didn't have with my insurance party I purchased with my rental after the factReviewed 27 Jun. 2019
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4.0
DisappointingCons:Reserved a minivan a week ahead of time but they didn’t have one available when I came. I had to wait 35 minutes for an alternate car, which was dirty and did not have a full tank of gas.Reviewed 17 Aug. 2018
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5.2
Mediocare ExperiencePros:Ease at which to rent and drop-off car.Cons:The car was not cleaned out completely. Found food in the car from previous renter. I was told I would receive a credit for returning the car a day early from the staff at Hertz, but when I received the final bill TWO weeks later...there was no credit. I called customer service and they told me I wouldn't get a credit. I wish Hertz would stand by what I was originally told, don't just tell me something and pass the blame on their staff. I also had to fill the tires up the entire time I had the car...because slow leaks. I understand that things happen, but stand by your word and accept responsibility do whats right. I will probably rent somewhere else in the future, unless things are made right.Reviewed 21 Jul. 2018
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8.4
Mostly great rentalPros:Essentially a brand new Ford Escape with most of the gingerbread.Cons:When we had to exchange the car in Colorado due to a flat tire, the workers had asked if we had the form acknowledging the cracked windshield. There had been no form filled out at pickup and nothing put in the system, so the workers had to call original pickup location to verify cracked windshield.Reviewed 24 May 2018
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10.0
Pros:EverythingCons:NothingReviewed 28 Feb. 2018
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5.6
No availability of car when went to pick upPros:Car was okCons:Car not available when went to pick up at 12noon Got car eventually at 4pm in an area that I did not know. So had to wait around in the area for 4hoursReviewed 1 Nov. 2017
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