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10.0
Easy pick up and drop off. Clean reliable car!Reviewed 19 Sep. 2023
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2.0
They did not have enough cars available for all prepaid reservation holders. We were told to wait until midnight to see if they had more cars available. Staff was rude, unhelpful, and unprofessional. They gave out cars in order of which customers were angriest and loudest at the rental counter -- highly suggest being aggressive if you run into problems here. The electric car I was eventually given had a small battery and was slow to charge (definitely not a Tesla). They only gave me a 71% charge and demanded that it be returned at 70%, but I couldn't drive from my house to the airport without dropping below 70%. It made the experience stressful. I regularly fly into DCA and highly recommend Alamo, National, or Enterprise. I do not understand why anyone would pay a premium for Hertz over cheaper options like Thrifty or Dollar.Reviewed 6 Sep. 2023
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8.0
Service was slow, not the right amount of people at the counter for the amount of people waiting. after that I would say that the lady at the counter was friendly.Reviewed 13 Aug. 2023
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10.0
Good. Wait time a little long at pickup.Reviewed 1 Aug. 2023
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2.0
According to my reservation, I rented an intermediate SUV. I had it in writing. The Hertz person just repeated over and over that I reserved a compact SUV. Upgrading to an intermediate almost doubled the price. It was a bait and switch. I had to have the intermediate size based on what I was transporting. I will never use Hertz again.Reviewed 13 Jun. 2023
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2.0
The car wasn't ready for me although I had a reservation. (There were 5+ other parties waiting for their cars too!) Also, I bought an EZPass because they said it would work on the license plate, but it didn't! I still had to pay tolls! So frustrating! I won't use Hertz again!Reviewed 7 May 2023
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4.0
My car was not ready at the scheduled pick up time. I waited for an hour.Reviewed 1 Apr. 2023
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2.0
I typed in to the system to pick up the car at Dulles, and then clicked on Dulles for pickup. after chosing one of the options that resulted, and purchasing it, I found out when I was at Dulles, that the rental was in fact at Reagan. After a 28 hour flight, this was not a nice experience. And to boot, I had to eat the $80 cab fare from Dulles to Reagan. Ugh.Reviewed 16 Mar. 2023
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8.0
Quick check out Change oil light came on 30 minutes into the tripReviewed 25 Jun. 2022
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10.0
Would have been good to know u have to take shuttle over to get car.Reviewed 23 Jun. 2022
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10.0
WONDERFUL CUSTOMER SERVICE. BRAND NEW VEHICLE. EXCELLENT EXPERIENCE ALL THE WAY AROUND.Reviewed 12 Jun. 2022
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2.0
There is not enough space in this block for me to tell anyone why they should never rent from Hertz. This has been a nightmare in which I am being penalized for being an ethical person.Reviewed 17 May 2022
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