6.0
Hole in the front seat. Windshield wipers needed to be replaced. When I picked up car, didn’t give me a sheet to list scrapes/dings, previous damage to car.Reviewed 5 Aug. 2022
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4.0
I rented a full size pick-up truck, setting 5 comfortably, and I was given a small truck.Reviewed 13 Apr. 2022
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2.0
I made a reservation 3 months in advance and even reconfirmed 3 days prior and I was notified the day of pick up an hour before I was to arrive I was told that there were no Cargo vans or minivans available. VERY UNHAPPY CUSTOMERReviewed 1 Feb. 2022
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10.0
The staff was busy with customers but was friendly for both the pickup and drop off. The location is right near a highway off ramp so just be careful pulling in and out!Reviewed 20 Jan. 2022
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7.6
Cons:Location understaffed. Waited 10 minutes without anyone in the lobby. Singular staff was detailing another vehicle for a waiting customer. I finally walked outside and around and handed off my key so I could leave. Never did go through my vehicle with a hertz rep at drop off, which would have been my preferenceReviewed 15 Sep. 2020
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8.8
DecentPros:Ready available, easy pick upCons:I wish the car was cleaner on the insideReviewed 2 Sep. 2018
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2.0
I will not rent from Hertz again.Cons:The manager and his lack of customer service. It took them almost 3 hours to get us our rental. We were late to our destination and did not get to see our family. We had to drive in the worst traffic and at the worst time of day. That part of our trip was destroyed by the lack of customer service. The solution given from the branch manager was not enough to make us feel better or want to return as a customer.Reviewed 16 Aug. 2016
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2.0
UnclearPros:I entered the location as Orlando Airport knowing there was a Hertz rental location. However, the location Kayak allowed me to make the reservation was off the premises and we were unaware. The location was about 20 minutes from the airport.Reviewed 10 Jul. 2016
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4.0
Spouse couldn't drive without additional costPros:No problem with the car itself.Cons:We have NEVER rented a car where the spouse was not included in the original quote. The additional cost was prohibitive. So my husband had to drive everywhere, even short trips. We rented for a month, so this was quite inconvenient! We shall not rent from Hertz again.Reviewed 20 Apr. 2016
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8.0
Pros:DROP OFF WAS FINE. I WAS JUST UNHAPPY MY RESERVATION PRICE WAS NOT HONOREDReviewed 23 Mar. 2016
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