Great car very quick pick up and drop off
The car sizing was an issue , I booked a Peugeot 3008 ( or similar ) , after checking car sizes and doing some investigation . We had recently hired a MG HS, so expecting a 3008 or similar . They offered us a MG ZS , which is similar but much smaller . I knew a HS. and 3008 were similar . I then had to push to get a car similar , end up with an MG HS , for similar cost. There isn’t any effort for car rentals to actually have the car booked available ? . A tad annoying when it’s a rental for 55 days and sizing is critical.
Overall very good. One piece of feedback, I ordered the car for a specific time and it wasn’t ready at that time, we had to wait while it was being washed. Not really a problem but it was a waste of about 20 mins for us.
Utter thieves- fabricated damage and a blase check out and meticulous check in to identify and wrongly charge for meticulous damage.
The vehicle was good, but spoilt by not having an owners manual, so it was difficult whilst driving to understand some of the controls and what the car was doing by itself. I had to go onto the internet to find out what the buttons on the steering wheel did. Finally on returning the vehicle, I told them that a stone had hit the windscreen and it had a crack. When told that the 'costly' collision damage waiver did not cover the cost of repair, I was dismayed, I was told I should be able to claim on my travel insurance. Subsequently, Hertz have included a bill for 808 pounds for the repair of the windscreen. I shall challenge that as I got a quote of 148 pounds for the same repair. I have told my bank to hold over that payment, whilst the matter is resolve with my travel insurance. None of the paperwork I received from the people at the yard, gave me any indication of the exclusion of damage to a windscreen would not be covered by collision damage waiver.
Pickup was great, car was excellent. Staff was very helpful in giving directions and getting cab service. Car return was somewhat confusing trying to find the return area.
