Book Hertz car rentals in London

Reviews for Hertz in London

Recent reviews

Traveler rating

Wonderful

11

Very good

5

Good

1

Okay

5

Fair

1

Mediocre

0

Poor

9

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car was cleanrented a car

pick up the carfriendly staff

car availablepick up and drop

6.0

The vehicle was good, but spoilt by not having an owners manual, so it was difficult whilst driving to understand some of the controls and what the car was doing by itself. I had to go onto the internet to find out what the buttons on the steering wheel did. Finally on returning the vehicle, I told them that a stone had hit the windscreen and it had a crack. When told that the 'costly' collision damage waiver did not cover the cost of repair, I was dismayed, I was told I should be able to claim on my travel insurance. Subsequently, Hertz have included a bill for 808 pounds for the repair of the windscreen. I shall challenge that as I got a quote of 148 pounds for the same repair. I have told my bank to hold over that payment, whilst the matter is resolve with my travel insurance. None of the paperwork I received from the people at the yard, gave me any indication of the exclusion of damage to a windscreen would not be covered by collision damage waiver.Reviewed 29 Sep 2024

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10.0

Pickup was great, car was excellent. Staff was very helpful in giving directions and getting cab service. Car return was somewhat confusing trying to find the return area.Reviewed 10 Sep 2024

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8.0

Easy pick up and drop off and good valueReviewed 24 Aug 2024

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2.0

Inattentive staff, damaged vehicle, but the most egregious issue is the hidden fees and charges, tripling the cost at a time when you have no choice to payReviewed 24 Aug 2024

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4.0

Major waiting time for pick up. The car was handed over without inspection because of which I had issues driving as the wipers were faulty even though the car only had 2700 miles on it. There is no way to approach them if you book thru kayak or qeeq and they do not entertain any third party insurance that you may purchase thru there platforms and insist that you spend 3 times on hertz own insurance Also, hertz does not remove the exorbitant block they put on your card immediately. My block amount was more than the rental amount and I am still to receive the credit despite the bill being settled and 4 days being passed It's better to book directly from a car company after reading all terms and conditions rather than booking thru platforms which offer no information support or assistance in your tripReviewed 20 Jul 2024

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2.0

My car broke down and it took them 6 hours to get to usReviewed 2 Jul 2024

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6.0

Staff was very friendly and interested to help. We reserved a Volvo XC90 and we were given an XC60. We pointed it out to the service desk. They acknowledged the error, but said that they couldn’t help because we prepaid and that we would need to contact customer service. Customer Service said that they needed approval from the location. I am assuming that I will not receive an adjustment. That causes me not to book through Kayak. Additionally, they charged me £212 for minor scratches on a wheel.Reviewed 24 Jun 2024

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2.0

We were not allowed to collect the car. Three different reasons were given but we fear we were profiled due to race and not allowed to hire the car.Reviewed 19 Mar 2024

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6.0

Car was good. No information given on what to do to get through exit toll booth as non ticket was provided. No personnel present for car return. Not sure what to go except just leave the car and hope all was ok.Reviewed 24 Sep 2023

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10.0

Good customer serviceReviewed 9 Jan 2022

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6.0

The new car didn't have ANY USB chargers... only USB-C. That was bloody annoying for a new rental car. That ridiculous system for checking how many points you have on your licence is also both unique and antiquated. I know it's not a Hertz specific problem... but FFS!!! The staff member did help in the end and offer an alternative. The car was great and at a good price.Reviewed 4 Jan 2022

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4.0

Cons:We rented the car for 9hrs, put 230 miles on it and it cost us over $400 for a Vauxhall Corsa. VERY expensive.Reviewed 29 May 2021

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• What will I need to pick up my hire car in London?

  When you are ready to pick up your hire car from Hertz in London, the main driver must show their original driving licence, a credit or debit card in the same name and the car hire voucher. If you are coming from overseas and your licence is not in English, you must present your original licence with an official translation or an International Driving Permit. All drivers will also need to show some kind of photo identification, such as a passport, national ID card or utility bill. Any additional drivers will also need to present their licence upon pickup.

• What kind of extras are available with Hertz hire cars in London?

  You can find a range of extras available with your Hertz hire car in London, to ensure your trip goes smoothly. Satellite navigation devices are available on request, so you can navigate your way easily around London and beyond; these are especially handy if it’s your first time in the city. If you’re travelling with kids, infant child seats, child toddler seats and booster seats are available for a daily rate, which will save you from bringing your own. Ensure you request extras at the time of booking, to make sure they are available and ready when you pick up the vehicle.

• What kind of insurance is available for Hertz hire cars in London?

  You can select your level of coverage when you hire a vehicle from Hertz in London. Basic protection includes third-party liability protection, which covers injury and property damage to third parties. In the case of accidents or damage, you will need to pay the excess. Under premium coverage, you will not need to pay an excess for collision damage waiver and theft protection. It also includes personal accident insurance and covers roadside assistance and towing in case of emergencies.   

• How much does it cost to rent a car from Hertz in London?

  On average a rental car from Hertz in London costs C$ 52 per day.

• What is the most popular rental car from Hertz in London?

  Economy (Skoda Citigo or similar) is the most frequently booked rental car type from Hertz in London.

• How many car rental locations does Hertz have in London?

  Hertz has 13 rental locations in London. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Heathrow airport (LHR)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Heathrow airport (LHR)?

  Yes

• Does Hertz have a car rental location at the airport: Gatwick airport (LGW)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Gatwick airport (LGW)?

  Yes

• Does Hertz have a car rental location at the airport: London City airport (LCY)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from London City airport (LCY)?

  Yes