10.0
When you book you should included full insurance in the price its hard when you arrive at the car rental desk and you told your car agreement is with out full insuranceReviewed 23 Sep. 2023
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2.8
Cons:I will never use Avis again - ever. In Jan 2019 I booked a car for pick up at LHR Dec 16, making the mistake that my flight out of SFO was actually getting into LHR Dec 17. Had I picked up the car Dec 16, I would have been paying $460 for my rental period. With zero flexibility they wanted me to now pay £2000 for the same rental package (1 day less in fact). After a long haul flight with 4 biggish bags - which the Avis shuttle driver gave no help with - I had to go back to T2 and get a car from National for £600. Same size as my original Avis booking, help with baggage into and off of bus and even into my car! Enterprise rocks. Avis sucks big time.Reviewed 31 Dec. 2019
review from![kayak]()
2.0
Cons:I made the mistake of not bringing my passport to the rental counter. Although not explicitly stated anywhere in the terms and conditions, a passport for foreign tourists is required to rent a car from Avis Heathrow. A driver's license is not sufficient documentation.Reviewed 21 Sep. 2019
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9.2
Pros:Excellent staff.Cons:Very expensive vehicle.Reviewed 30 Jul. 2019
review from![kayak]()
9.2
Pros:Pick up/drop off at T5 was awesome - not little bus. Very convenientCons:CheckIn process is long winded. Don’t know why the Avis rep (who was very helpful) has to go through so many steps to release the car?Reviewed 13 May 2019
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8.0
Pros:CheapCons:I think they gave me a car smaller than I rented but I was in too much of a rudh to argue about it.Reviewed 27 Mar. 2019
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4.8
Pros:The staff seemed nice, but didn't inform you of extra things (like paying extra for wifi or navigation which are standard in all cars now). Also signage to get to location is HORRIBLE in the airport + no employees of the airport really know how to tell you to get there.Reviewed 11 Mar. 2019
review from![kayak]()
9.6
Pros:I booked online and the auto booking had me pick up at T5 as it was my flight out. But I landed at T3 and didn’t realize. T3 Avis staff excellent sorting it out.Cons:Is it me or is there a clear deliberate check in pick up and drop off location? Small point.Reviewed 6 Mar. 2019
review from![kayak]()
2.0
DisapointedPros:Car was clean inside.Cons:Night time flight tried to reduce the hassle of insurance early in the a.m. Made reservation on line with car rentals .com for a Hyundai -I 30 at he same time I purchased the collision damage coverage. This was through Allianz insurance. At check in at Avis they would not accept this insurance, they allowed me to call Allianz in the US their rep was helpful and was sorry the insurance was not accepted, a refund was offered and accepted. Bottom line I wound up paying about $ 100 more for this rental. And the car supplied was smaller than the model I requested.Reviewed 8 Oct. 2018
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6.0
Cons:I was inadvertently upsold to a more expensive rental than I had reserved on line. The end price was almost twice as much. I will need to strategize how to avoid that in the future if I look at renting from Avis again.Reviewed 4 Jul. 2018
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3.6
Staff not in office, late pick upCons:Scheduled to pick up at 8, staff rolled into office at 8:45 and we eventually got car at 9:45, by the time we left the rental traffic was built up, whole day was a rush and had to cancel a bunch of stuffReviewed 2 Jul. 2018
review from![kayak]()
8.8
Pros:Good value. Very clean. Pleasant customer service.Cons:If we had really need space for 7 passengers the car would not have been big enough. After hours drop off was a little challenging due to tight quarters in hotel car park.Reviewed 23 Apr. 2017
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