10.0
Everything went very well with our rental process. The Chrysler van was perfect! We had a Rick hit the windshield so we immediately called to let National know. They were very concerned with our safety, not the crack in the windshield. Very professional!Reviewed 15 Aug. 2022
review from![kayak]()
10.0
Zack made my experience at the rental counter the best I've had. He was extremely helpful and speedy.Reviewed 4 Jul. 2022
review from![kayak]()
10.0
Pick up & drop off both were simple & quick. Both young men that assisted me were professional & polite. The vehicle was clean, comfortable & dependable.Reviewed 22 Jan. 2022
review from![kayak]()
10.0
Employees at the beginning and end of our rental were thorough and professional.Reviewed 16 Sep. 2021
review from![kayak]()
10.0
They delivered what I expected, clean and fast with great hospitalityReviewed 23 Aug. 2021
review from![kayak]()
10.0
Pick up car was smooth,efficient and desk people very caring. Drop off car at Spokane airport, superior service by personel there. Also given a free hand cart to handle my luggage to Airline check in.Never had this before from any rental company.Reviewed 5 Aug. 2021
review from![kayak]()
8.0
Concerned they would charge more!Pros:In trying to make up for not having our premium SUV which I reserved, National charged us for the small SUV.Cons:We had such a terrible experience when we picked up a vehicle and then had to drive 2 hours to get what we had originally reserved that I was afraid they would charge us more when we turned in the vehicle but to my surprise, they did not charge us more. Drop off went well.Reviewed 18 Oct. 2018
review from![kayak]()
6.4
Pros:Easy pick up and drop off.Cons:We did not get the car we asked for. We were told we were going to get a super-cab (four full doors), but we got a crew cab. Very small for our bags/my daughter. I specifically asked for the larger car when I made the reservation. When I told the desk at National that it was too small, they told me I could get a Toyota Sequoia for %150 ADDITIONAL a day. Unbelievable.Reviewed 24 Aug. 2018
review from![kayak]()
10.0
Great vehicle for a long road tripPros:Excellent service at the rental counter in the Bozeman MT airport. Clean and super comfortable vehicle (we are Subaru and MiniCooper drivers and had never driven a Kia) was perfect for a 2ooo mile road trip. No problems at all!Reviewed 15 Aug. 2017
review from![kayak]()
7.6
Pros:Room for 3 plus fishing gearCons:Warning lights repeatedly came on, and then off -- emissions control, tires, other symbolsReviewed 28 Jul. 2017
review from![kayak]()
4.4
Rediculously long waitPros:Had to stand in line for over an hour and a half to pick up rental car. Other car rental counters had little to no wait at all. If I could have cancelled my reservation I would have on the spot.Cons:Read above.Reviewed 20 Jul. 2017
review from![kayak]()
8.4
Cons:The car and windshield were not cleaned of residual insect and plant droppings.Reviewed 8 Jul. 2017
review from![kayak]()