10.0
Had an issue with the car several days into our vacation. Drove to the rental place and they had us in a new vehicle within 10 minutes. No hassle. No stress.Reviewed 28 Aug. 2022
review from![kayak]()
10.0
Up graded but no charge, nice but took a few extra minutes to get vehicle delivered to us. Would have been faster to have us go get it.Reviewed 21 Dec. 2021
review from![kayak]()
10.0
Pros:Very friendly, easy going and nice. Getting the car and returning it was easy and niceCons:Nothing, wish there were deals on pricingReviewed 27 Mar. 2021
review from![kayak]()
9.2
Great rentalPros:Fast, friendly service. No issues checking in or out. A little pricey but would definitely rent from them again.Reviewed 30 Mar. 2018
review from![kayak]()
8.8
Pros:Friendly serviceReviewed 29 Mar. 2018
review from![kayak]()
10.0
Pros:Su at the Hilo airport National car rental was absolutely AWESOME! She saved our trip and was so kind. Thank you Su.Cons:We rented a jeep and it had no running boards which made it hard for my wife to get in out. Also it had manual locks and manual windows.Reviewed 21 Feb. 2018
review from![kayak]()
10.0
Quick and easyPros:Very quick and easy to pick up and return at Hilo. Recommend!Reviewed 12 Feb. 2018
review from![kayak]()
10.0
Amazing!Pros:Great service and friendly!Cons:Nothing great experienceReviewed 22 Aug. 2017
review from![kayak]()
10.0
Great customer service!Pros:Great customer service, great people, great priceCons:I didn't like that it would have cost me $1600 more to change the drop off location to Kona. That seemed a bit excessive and inconvenient, but guess I understand they want to keep their Jeeps on their side.Reviewed 9 Aug. 2017
review from![kayak]()
8.0
Pros:Ashley at the hilo airport was awesome!Reviewed 25 May 2017
review from![kayak]()
6.0
Cons:I returned the vehicle before office was open. When I called to check on the return attendant could not tell me th e status. She said I would be notified within 48 hours. One week later and I still haven't been notified.Reviewed 22 Mar. 2017
review from![kayak]()
10.0
Hello HiloPros:Friendly staffCons:Hardtop extended Jeep. I wanted the short one with the soft top. It feels more like a convertible and it's much quicker to put the top down.Reviewed 26 Feb. 2017
review from![kayak]()