8.0
The convenience, location and efficiency of Thrifty at Hilo was good.Reviewed 29 Jun. 2022
review from![kayak]()
10.0
The car was clean, ran well and it had a full tank of gas.Reviewed 21 Nov. 2021
review from![kayak]()
8.0
Pros:Employees were so incredibly friendly, vehicle was clean.Cons:Breakdown of charges on receipt. I wasn’t aware there would be an extra $200 hold and it scared me.Reviewed 2 Sep. 2020
review from![kayak]()
5.2
Pros:Yes, and yes.Cons:The price of the rental could have been way better. The shock came with the added fees at the end of the rental...$91! It was already over $50 per day, and then I added a $10 per day upgrade to get a better car than a Spark. So that last chunk of money just added insult to injury.Reviewed 18 Feb. 2020
review from![kayak]()
6.4
Pros:Very friendly staff. Good price. Car mechanically ok.Cons:Car had a lot of scratches and dings. Interior reeked of smokeReviewed 4 Nov. 2019
review from![kayak]()
2.0
Cons:There was a long line and only one representative. She was still working on the first person after 10 minutes, then she went to another desk to take in a return. We went to National and drove away before she got to the second person. We were number six.Reviewed 12 Aug. 2019
review from![kayak]()
2.0
Pros:Nothing they couldn’t honor our reservation didn’t have a car ready for us...Cons:They could have let us know in advance if they wouldn’t have a car for us...Reviewed 9 Apr. 2019
review from![kayak]()
10.0
Pros:Great, fast online process and terrific service at checkin and checkout!Reviewed 5 Jan. 2019
review from![kayak]()
10.0
Great vehicle and pricePros:The vehicle was awesome! All the bells and whistlesReviewed 28 Aug. 2018
review from![kayak]()
10.0
Pros:Personal was very pleasant, courteous, pleasant, efficient and professional. I got the car I wanted. I was very pleased.Cons:I have no complaintsReviewed 21 Jun. 2018
review from![kayak]()
10.0
Drop off at hilo airport was a breezePros:Drop off to take off was seamless at Hilo airport.Cons:NothingReviewed 3 Jun. 2018
review from![kayak]()
8.4
Pros:Very accessible for 4 people and gave us tons of room to pack out for each daily adventures on the big island.Cons:There was a terrible odor that we believe might have been soy sauce. It was really bad after the vehicle sat locked up in the heat. It wasn't as strong by day 4.Reviewed 6 Jan. 2018
review from![kayak]()