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10.0
Very good service, and flexible.Reviewed 13 Mar. 2023
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10.0
Great price great serviceReviewed 29 Aug. 2022
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2.0
I can’t say whether my car was clean or not because I was denied a rental at the counter. Apparently, even though I’m over the age of 25, they’re not allowed to rent to me as I have my GDL (from Alberta). This was not made clear to me on their website or on Kayak when I made the booking. I never realized it would be a problem, as this is not my first rental car. I have a clean record and being GDL hasn’t been an issue before. I didn’t realize they’d be willing to take me if I was 21 and GDL graduated versus encroaching 30 and not wanting to take my test during COVID. I have no qualms with the customer service rep. I understand that he was doing his job, and when I asked for another service that would accept my GDL, he kindly gave me a phone number. I appreciated that. But my friend and I were still stranded on the side of the road with all our luggage and had to walk with it to the nearest rental company. It was a very unpleasant experience and I will not be using National Car Rentals in the future. Fortunately, I was able to procure another rental from this other company and it saved my vacation from a stressful and premature end.Reviewed 10 Jul. 2022
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10.0
Staff was great, everything went to plan. No surprisesReviewed 15 Feb. 2022
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7.9
The cost for the week was very fair. The staff at the reveal counter were very knowledgeable and helpful. The terms of the contract were clear and as expected. The car was fine. My only beef is that they didn't provide a courtesy pick up and drop off.Reviewed 25 Sep. 2021
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10.0
Pros:Staff super friendly. Drop off was easy.Cons:More space at the North Vancouver location. Crowded. Hard to socially distance.Reviewed 9 Sep. 2020
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10.0
Pros:National gave me credit for filling the car with fuel after receiving it with only a half tank.Reviewed 29 Jan. 2018
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10.0
Pros:The person who checked me in was very helpful and thorough.Cons:The check-in people noticed damage on the car right away that was already there when I rented the car. Until I produced the damage slip, they make a big deal of it.Reviewed 17 Oct. 2017
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9.6
Pros:Generally very satisfied.Cons:I missed more options for selecting insurance. Having possibility to increase access/decrease price or vice versa would be appreciated.Reviewed 6 Oct. 2017
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8.0
Pros:The staff was very helpful and gave me a discount on the fuel option because I returned the car with a half-full tankReviewed 25 Aug. 2017
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10.0
Excellent experiencePros:Very nice and clean car. Excellent condition, perfect for my needs. Great value on priceReviewed 10 Jun. 2017
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10.0
Quick check-in at Canada Place after getting off the cruise ship.Pros:Availability of car at Canada Place. David at SEATAC when I returned car was very helpful.Reviewed 30 May 2017
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