The staff had a bit of misunderstanding with the model but it was shorted out promptly.
I feel robbed and scammed because upon arrival they mention that because I am a Florida resident, I am not renting at the moment and that it was written in fine print in the policies. I will never rent again in my life. I will make sure that those I know do not do so. Since upon arriving at the airport, I rented from another company without any problems. This should be part of the knowledge of Kaya and Expedia agencies and should be made known to customers in some way.
Had to return original rental because it was unsanitary, filthy infested with roaches. The replacement was cleaner; but had been in so many accidents parts of the car were taped on and continued falling off. Two doors couldn’t be opened simultaneously. We made the best of a bad situation!!!! Never again!!! Yes, I have pics and videos to confirm my statement .
I was unable to use the reservation. The attendant told me that without an international driver's license it was not possible, and in the reservation rules, only driver's licenses issued in an alphabet of symbols indicated such a situation. I then request the return of the amounts paid.
I didn't like any part of the service as it is very poor. I selected a Ford Explorer or similar for 7 passengers, and when I arrived, they mentioned that they didn't have it available. They finally gave me a Kia Soul of 5 passengers without any discount.
Horrible Last-Minute Cancellation – Unprofessional & Unreliable! I made a reservation with Routes Car & Truck Rentals well in advance, trusting that they would provide the vehicle I needed. However, at the last minute, they informed me that no vehicle was available, leaving me stranded without transportation. This is completely unacceptable and shows a total lack of professionalism and respect for customers. If a company cannot honor its reservations, it has no business operating in the rental industry. Their poor planning and lack of accountability caused me significant stress and inconvenience. I would never recommend Routes Car & Truck Rentals to anyone—avoid this unreliable company at all costs
