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9 locations in Ottawa
Locations in Ottawa
Filters
Reviews
8.0 Very good
Oct. 2023
8.0 Very good
Dec. 2020
Cons:
Despite booking an intermediate on Kayak, the Avis received my booking as a compact. Thankfully, Avis found an intermediate car for me at a nearby location for no extra charge, which I appreciated. Seems like a miscommunication between the Kayak and Avis systems.6.8 Okay
Aug. 2020
Cons:
We received quite a larger vehicle than booked as the type of vehicle we had booked was not available so I think the vehicle should have been the correct size. Also, the vehicle had Florida license plates and being in Canada and driving, because of the travel restrictions and people’s heightened stress, we didn’t feel comfortable driving in Canada with the Florida plates under Covid.10.0 Wonderful
Apr. 2019
Pros:
After streetparking my mirror had been flopped back. Sure enough-two dents in the door - I had been side swiped. I reported to insurance and Avis Ottawa who were very calm and supportive. Returning the car, an employee immediately told me that it was old damage. Honest and clear service.2.0 Poor
Feb. 2019
Cons:
The rental place was supposed to open at 8 A.M. (as was indicated on their own front door), which was when my pickup was arranged for. I got there at 8:05 A.M. and waited until 8:25 A.M. until I had to find other arrangements to get to my appointment because no one showed up.6 locations in Ottawa
Filters
Reviews
4.8 Mediocre
Nov. 2020
Pros:
Noone was there when I dropped the car off. I found papertowel (used) in the car. Not acceptable at all given this is a Covid pandemic. I was told after I had booked the car that Costco members get a discount. The agents never really tell you about any features or benefits. When I showed up the woman was not there so I had to wait for her.4.4 Mediocre
Sep. 2020
Pros:
Nothing but the initial price of the car itself.Cons:
Customer service, after hour return policy, initial and final inspection accuracy, insurance plans, ease of finding the rental place, and so many more.2.0 Poor
Aug. 2020
Pros:
The company cancelled on me!5.6 Fair
Jul. 2020
Pros:
The staff was okay. I was told the car was a new model but when I got in the car it smelled like marijuana. The AC was on and this is what it smelled like.4.0 Mediocre
Jul. 2020
Pros:
I had asked for an economy car but I was told that none were available despite the fact that I had booked economy.Cons:
They should go outside with the customer to do an inspection of the car and to explain the features of the car.6.0 Okay
Oct. 2019
Cons:
When someone rents a GPS it should have instructions with it or the operation be explained. I could not get sound out of it and old address kept coming up. It was night time rain and it seems all the City is in Construction, and the GPS does not work very dangerous.6 locations in Ottawa
5 locations in Ottawa