Book Payless car rentals at Detroit Metropolitan Wayne County Airport

Reviews

Recent reviews

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2

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3

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7

4.0

When I got there, there was line and no one behind the counter. That was because there was only one person working and she had to go out to have the vehicle for each customer brought up to be cleaned and handed over. My rental was for 3pm, I didn't get out of there until 4pm. She was nice an courteous. The vehicle was great. But in a day that had already gone wrong, that extra delay was not helpful!Reviewed 18 Sep. 2023

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2.0

Getting car took an hour, car smelled like smoke.Reviewed 21 Jul. 2023

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8.0

Representative chose a different vehicle (GMC) for us when a RAV4 was reserved and available. In her defense, there was minor damage to the back bumper of the RAV4, so she thought we wouldn’t want it. We would rather have been asked instead of the assumption. When asked about the RAV4, she quickly and politely switched us to that vehicle. Minor inconvenience.Reviewed 1 Jul. 2023

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2.0

Pickup was difficult. There was nobody at the desk when we went. Drop was fine butt they charged me for the days even though I only rented the car for one. Very disorganized.Reviewed 13 Jun. 2023

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8.0

When I picked up my vehicle, the agent told me the parking space where my rental was located. However, I did not understand him, and had to return to the rental booth to ask again. It would have been helpful to have the parking space clearly marked on my paperwork. Overall, though, everything went smoothly.Reviewed 7 Feb. 2022

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8.0

The car was dirty on the outside. Also, at the airport location, check-out should've been completed at time the vehicle was turned in.Reviewed 2 Jan. 2022

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2.0

Horrible experience. They gave car with no battery & no curiosity to even serve us first as we return back due to bad car issuance. I dont recommend to any one for this kind of poor customer service & they gave a remote that has no buttons( Mazda SUV). Plus car has all kind of indicators & we are not sure if that car will complete the trip.Reviewed 24 Dec. 2021

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10.0

No waiting. Upgrade. Courteous.Reviewed 5 Dec. 2021

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1.9

Pick up was a disaster, long wait and much confusion between Avis, Budget and Payless. Car turned out to be an SUV that was backed up to a light post base so the rear door couldn’t be opened to put in luggage. Drop off was also a mess as there was no place to put the car and no directions to bus stop. I was directed into a spot which was partially blocked by a plastic post so I couldn’t get in straight. I also was not expecting to have $250 charged to my card when the rental was PREPAID!Reviewed 27 Sep. 2021

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10.0

The car windows would have benefited from a treatment of RainX...during a couple of rain storms the raindrops beaded up so much on the side windows and side mirrors that it was very difficult to see through them. I even stopped once to wipe them off, but they instantly beaded up again.Reviewed 27 Sep. 2021

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1.9

It began after reserving the car on Kayak, the rental was due back six hours before the time I had requested. Calls to priceline (Kayak went through priceline?) and payless were unhelpful as both said I needed to call the other to change a dropoff time. After four calls, two to each company I gave up, then I told them when I picked up the car and they said they couldn't help me either. Finally, I just dropped the car off at a time between my requested drop off and when they had scheduled me and was told it was fine and there would be no additional charge. Pick up was a nightmare, I waited for over two hours to pick up my car in Detroit. The process was poorly organized and service was slow, though the attendants at the desk were kind. The car was acceptably clean and nice. The return process was easy too. However, I was double charged for the car (from the third party I found the rental through and from Payless). I still haven't been able to get the charge from Payless removed from my card. An extra $228 with slow and unhelpful response.Reviewed 21 Sep. 2021

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1.9

Yikes - I recognize the challenges in today's rental car and employment market, but the DTW process is a total train wreck! Arrived to an office that was overwhelmed with people, lines that were not marked so that "your correct line" could not be easily identified, workers that were doing their best but angry customers, customers whose car weren't where they were sent or had overt mechanical issues, etc. The lot add additional cars parked all over and if there WAS signage for the exit, it was not apparent to me...or to the others who like me were creeping around the lot in the dark trying to get out. The process coming in was the same - left to park in the chaos where ever as no one directing traffic (or signage). Then someone comes and points me to a better place (after I'm already unpacked) and when we get there...no one there to help. I waylaid a rather lost worker to finally check out. If that's the rule at DTW, I will fly/rent elsewhere in the future.Reviewed 7 Sep. 2021

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• How much does it cost to rent a car from Payless at Detroit Metropolitan Wayne County Airport?

  On average a rental car from Payless at Detroit Metropolitan Wayne County Airport costs C$ 91 per day.

• What is the most popular rental car from Payless at Detroit Metropolitan Wayne County Airport?

  Intermediate (Mazda CX-5 or similar) is the most frequently booked rental car type from Payless at Detroit Metropolitan Wayne County Airport.

• Where can I find Payless car rentals at Detroit Metropolitan Wayne County Airport?

  Building 295 Lucas Drive is the closest Payless rental location to Detroit Metropolitan Wayne County Airport. The telephone number for this location is +1 734 941 0719.

• Does Payless offer shuttle or airport pick-up services from Detroit Metropolitan Wayne County Airport (DTW)?

  Yes