4.0
Turned my car in Yesterday. They said my bill would come in an email. STILL STANDING BY WAITING ON THE EMAIL.Reviewed 6 Apr. 2023
review from![kayak]()
8.0
The exact car i reserved i got no substituteReviewed 4 Apr. 2023
review from![kayak]()
10.0
Everything was goodReviewed 22 Oct. 2022
review from![kayak]()
2.0
Van was brought up, left for 6 miles, then low tire light came on, went back, swapped stuff to another van. Sienna was learning curve. Had an emergency, at home. returned car to DTW lot used 6 of the 9 days. Got no receipt from accepting agent. Got home to my wife in hospital and found a receipt from Thrifty charging $198 for AP conc fee which I told them was already in the previous contract. Called 3 times, Thrifty refused to reverse. Even when i said they had 3 days rental revenue to use the van. Didn't want credit for the days, just not to pay twice for airport fee.Reviewed 2 Oct. 2022
review from![kayak]()
2.0
First thing I did not get the car I ask for. The price of the car was to expensiveReviewed 23 Apr. 2022
review from![cheapflights]()
10.0
The staff there was nice and very easy to work with.Reviewed 17 Mar. 2022
review from![kayak]()
4.0
The vehicle is clean but not well-maintained. The suspension was very stiff and felt like it did not exist. The door light alarm was always on, even I closed all the doors firmly several times. And I had to walk across the parking lot to find the car in the rain by myself.Reviewed 19 Feb. 2022
review from![kayak]()
8.0
Exterior of car was not clean. I upgraded to a luxury car category and the employees working did not really understand well which cars belong in that category. I expected a better overview of which cars I could take out of this category. Next time I will not upgrade due to this.Reviewed 6 Jan. 2022
review from![kayak]()
10.0
Pros:Tricia was top-notch, extremely helpful to me when I was picking up the car and dropping it off. I wish more rental car companies had people like her to help folks like me!Reviewed 16 Feb. 2020
review from![kayak]()
7.2
Pros:2019 Camry was a great car.Cons:$13/day to add a spouse as a driver is ridiculous. Every other car rental company that I’ve used does this for free. Will not be using Thrifty in the future on this basis.Reviewed 29 Dec. 2019
review from![kayak]()
3.6
Cons:Vehicle smelled like smoke. Vehicle not ready when arrived. Rude drop off.Reviewed 26 Dec. 2019
review from![kayak]()
7.2
Pros:The pickup was easy since there was no other customer in the office. The place was D E A D. That was good for me.Cons:The drop off process was very poor. There was no attendant. I was just told to leave the car in the lot and walk away. Someone would process it later and send me a receipt. But one day later I still do not have a receipt !!Reviewed 10 Dec. 2019
review from![kayak]()