Book Thrifty car rentals at Detroit Metropolitan Wayne County Airport

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Wonderful

5

Very good

4

Good

5

Okay

1

Fair

2

Mediocre

0

Poor

9

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2.0

I have been been double charged by you and car rental place and I am highly upset. Furthermore your customer service is impossible to deal with!!!! I can not get any help.Reviewed 23 Apr. 2024

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10.0

The lady at the Detroit airport pickup office was incredible! She was kind, efficient, and extremely helpful. There was an issue with the first vehicle I picked up. The car smelled like someone had been smoking in the vehicle. That was not acceptable for a week rental. When I went back to the counter and pointed out this problem the person helping me was apologetic and immediately arranged for another vehicle. I would hire this person to work in my office.Reviewed 1 Jan. 2024

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8.0

the line for pickup was really long, with only one employee to handle itReviewed 29 Nov. 2023

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2.0

Pros:Due to Covid, we had to cancel our trip, and this our reservation. Delta refunded all of our money back. Thrifty did not, and blamed it on Kayak. I will now use neither.Cons:Due to Covid, we had to cancel our trip, and this our reservation. Delta refunded all of our money back. Thrifty did not, and blamed it on Kayak. I will now use neither.Reviewed 30 Dec. 2020

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10.0

Pros:Tricia was top-notch, extremely helpful to me when I was picking up the car and dropping it off. I wish more rental car companies had people like her to help folks like me!Reviewed 16 Feb. 2020

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7.2

Pros:2019 Camry was a great car.Cons:$13/day to add a spouse as a driver is ridiculous. Every other car rental company that I’ve used does this for free. Will not be using Thrifty in the future on this basis.Reviewed 29 Dec. 2019

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3.6

Cons:Vehicle smelled like smoke. Vehicle not ready when arrived. Rude drop off.Reviewed 26 Dec. 2019

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7.2

Pros:The pickup was easy since there was no other customer in the office. The place was D E A D. That was good for me.Cons:The drop off process was very poor. There was no attendant. I was just told to leave the car in the lot and walk away. Someone would process it later and send me a receipt. But one day later I still do not have a receipt !!Reviewed 10 Dec. 2019

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7.2

Pros:The van ran good. We needed to keep it longer, it was very easy to call the 800 # and extent the time.Cons:The pick up & drop off process needs improvement. The people behind the desk seem indifferent and lazy. We had to write down the damage on the vehicle, which was dirty and hard to tell. Upon return, there was no one outside to accept the vehicle. When I went inside, I was asked to return the key to the vehicle & get the mileage. No one looked at the carReviewed 6 Dec. 2019

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5.2

Pros:Staff was friendlyCons:The shuttle took 15min to come, it was nowhere in sight, while Avis and Hertz etc has 3 come by one after the other, barely picked me up right before 1am, it’s when they close, so i almost didn’t get my car. Stood in the cold for awhile. It wasn’t that unbearable but the fact that i saw everyone else’s shuttle come 3 times and my company closed at 1am and it was 12:52 when they picked me up. I would rather not use Thrifty’s again if i has a choice.Reviewed 21 Nov. 2019

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7.2

Cons:Car was not ready when we arrivedReviewed 20 Nov. 2019

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7.2

Pros:Nice carCons:Pick-up was hectic and I think I was charged more than I was quotedReviewed 15 Nov. 2019

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More

• How much does it cost to rent a car from Thrifty at Detroit Metropolitan Wayne County Airport?

  On average a rental car from Thrifty at Detroit Metropolitan Wayne County Airport costs C$ 113 per day.

• What is the most popular rental car from Thrifty at Detroit Metropolitan Wayne County Airport?

  Premium (Chevrolet Suburban or similar) is the most frequently booked rental car type from Thrifty at Detroit Metropolitan Wayne County Airport.

• Where can I find Thrifty car rentals at Detroit Metropolitan Wayne County Airport?

  289 Lucas Drive is the closest Thrifty rental location to Detroit Metropolitan Wayne County Airport. The telephone number for this location is +1 877 283 0898.

• Does Thrifty offer shuttle or airport pick-up services from Detroit Metropolitan Wayne County Airport (DTW)?

  Yes