Book Payless car rentals in Hanover

Hanover, MD, United States
30 Sep — 7 Oct
Hanover, MD, United States
Thu 30/9
Noon
Thu 7/10
Noon
Driver's age:

Pros

" was timely and pleasant"(in 182 reviews)
" cosmetically"(in 1903 reviews)
" at pickup."(in 630 reviews)

Cons

"The car smoke"(in 169 reviews)
"Will there again."(in 229 reviews)
"Have if booked"(in 2293 reviews)

Reviews for Payless in Hanover

Overall Rating6.1 GoodBased on 268 reviews
Cleanliness
6.0
Comfort
6.5
Overall
5.8
Pick-up/Drop-off
5.7
Value for money
6.4

Recent reviews

Traveler rating
22
10
10
42
0
Find reviews that mention:
2.0
Absolute nightmarePros:Nothing at all. They were unprofessional, did not care about my situation, offered no help, and should be out of business.Cons:I made a reservation with payless rental in Baltimore maryland through Hotwire. According to the reservation ( #11986177US0) my wife was supposed to pick up a standard size car at their Baltimore Washington Intl., BWI 7426 New Ridge Road Hanover, MD 21076 location. When she got there from Tampa, she was told that the reservation had been cancelled. No other explanation, no attempt to help her find another vehicle, simply your reservation was cancelled and we don't have a car for you. She called me and was almost in tears, so I spoke with the sale person (Roman) who said the same thing, Sorry, you reservation was cancelled, and we have other other cars available for you. No explanation as to WHO cancelled it. I then called hotwire, 3 times, each time I was on hold for 20 minutes, And each time they dropped the call. They kept telling me that they did not cancel the reservation and told me to call back Payless. I explained to them that I had called them back, they said that it was cancelled and they offered no explanation as to why. I asked to speak to a supervisor at Hotwire, and was put on hold yet again. And of course after 15 more minutes on hold, they dropped my call and disconnected. I absolutely hate Hotwire and will never rent another car from Payless even if they were free. I got no help from either company, no one has ever attempted to contact me and rectify the situation, or apologize or anything. I can not say anything good about either company and wish they both would go bankrupt.Reviewed 17 Dec. 2019
review frommomondo-kyk-wl
2.0
Pros:Nothing to like....no staff or cars. Had to find another rental car company once I saw the sign closed....went out of business. I received no email or call...I was stuck without a car.Cons:Send out an email before arrival dateReviewed 7 Jul. 2020
review fromcheapflights
3.6
Cons:They are understaffed. Pickup and dropoff were a hassle. "Back in 5 minutes" sign at dropoff. Really? What if I had a flight to catch? Many extra fees waiting to spring on you. For example, in addition to the daily charge I was charged a $20 late fee for keeping the car an extra day. There was no way I could have known this, because I called three times the day before and no one ever picked up. They are a horrible company and not worth saving a few bucks. I would consider trying them again when they've matured a bit and are actually ready to be in this business.Reviewed 11 Oct. 2019
review fromkayak
2.0
Cons:We got to site to pick up our car and there was a sign that said “sorry no cars” and there was no one at the desk to even ask a question to.Reviewed 14 Jul. 2020
review fromkayak
6.0
Cons:There was only one person at the pickup office and it took approx 45 minutes to pick up the car. An additional person would've made the pickup process smoother.Reviewed 1 Mar. 2019
review fromkayak
2.0
Cons:There could have been an attendant to check customers in.Reviewed 30 May 2020
review fromkayak
3.6
Pros:The other rental company that helped usReviewed 23 Aug. 2020
review fromkayak
3.2
Cons:The customer service was terrible. They were talking poorly about the customers who checked out prior to me. They were more interested in their private conversations. The exterior of the car was filthy, mud and dirt from snow storm the week prior. When I asked about the condition of the car I was told the car wash was broken. The vehicles of other rental companies were very clean and presentable. This was our second time using Payless and will be the last! I would rather pay more than use a company that does not take pride in the services they provide.Reviewed 5 Feb. 2016
review fromkayak
2.0
Pros:Nothing, reserved car week earlier, got to the rental location and it was CLOSED! Sign read " No cars available"!!! WTF????? I will NEVER rent a car from them or their sister company Avis again. NEVER. I ended up paying another $120 for a competitor's car. I am suing.Cons:Everything, read above. Give me my $120!!!!Reviewed 7 Jul. 2020
review fromkayak
10.0
Pros:Great rental.Cons:Nothing. Everything was fineReviewed 1 Nov. 2020
review fromkayak
7.6
Cons:Charged me 12$ when tank was more than 3/4 of the way full on a Honda accent. Which is equivalent to about 4$ and the tank wasent even full when i received itReviewed 30 Mar. 2020
review fromkayak
2.0
Cons:Payless in BWI is closed and has no cars available for the last few months. However, they are still accepting reservation! Don't be fooledReviewed 30 Jul. 2020
review fromkayak

Where can I find Payless car rentals in Hanover?

7426 New Ridge Road, Payless car rentals

Address

7426 New Ridge Road

Hours

Monday08:00 - 22:00
Tuesday08:00 - 22:00
Wednesday08:00 - 22:00
Thursday08:00 - 22:00
Friday08:00 - 22:00
Saturday08:00 - 22:00
Sunday08:00 - 22:00

Phone

+1 410 859 1800

FAQs about renting a car from Payless in Hanover

  • As the situation changes with coronavirus (COVID-19) Payless will continually update its policies accordingly. Please contact Payless directly for the latest information. You can find up-to-date information on the coronavirus response of Payless here: Coronavirus (COVID-19) update from Payless

  • Payless has 1 rental location in Hanover. Take a look at our Payless rental location map to find the best rental cars near you.

  • No (According to our data)

  • No (According to our data)

  • No (According to our data)

  • Yes