4.0
Never got any emails or receipts. Slow check out when picking up car.Reviewed 21 Aug. 2023
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8.0
The car needed to be serviced. The oil change light came on and the brakes needed to be repaired or replaced.Reviewed 31 May 2023
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10.0
Long line at the airport to get car- very busy weekend in Nashville with Taylor Swift concerts. Once we got to the front of the line went extremely smoothly. Drop off was super easy and quick. Car was in good shape. We were given an upgrade with no up charge due to low supply of cars, which we appreciated.Reviewed 11 May 2023
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2.0
bad experienceReviewed 1 Mar. 2023
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2.0
No one at counter.Reviewed 7 Feb. 2023
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2.0
I showed up for my confirmed car reservation and they had no more cars!!! They had given it away. I had a huge business meeting and it took me 2 hours to find another car - all were sold out at airport. I will not use Kayak or Payless again!!!!Reviewed 17 Nov. 2022
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2.0
No clue where Payless desk was in Nashville. Not a single sign anywhere. Wasted 20 minutes walking aimlessly looking for their desk which ended up being Budget/Avis desk.Reviewed 2 Oct. 2022
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4.0
The pickup location is very obscure at the Nashville airport. You have to go to the counter inside the airport unlike all the other rental companies. It was very hard to find. Payless is grouped with Avis but you can not check in at the Avis counter with the other rentals. There are no signs for Payless. We found it after waiting in line for a while only to be told we have to go back inside the airport. Then the person at the counter was very rude and did not seem to want to be there. When we returned the car at the Atlanta airport, we were confused as well because we did not fully realize that Payless would be grouped with Avis everywhere.Reviewed 9 Sep. 2022
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10.0
Great job overallReviewed 26 Apr. 2022
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2.0
Avis rental lady at Nashville helped us get a car, there was no Payless station or signage to lead to anyone who could help. The drop off in Atlanta was equally as poor, same issues.Reviewed 31 Mar. 2022
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8.0
Pros:.the price was goodCons:The pickup was a pain. There were no signs telling me where to find the Payless counter. The car shakes at highway speeds (I assume wheel balancing is needed) and 2 of the tires were at 22 PSI, SO I had to put air in them once I got itReviewed 6 Feb. 2021
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8.0
Pros:The price and availability was great!Cons:There was really poor signage in ATL and we ended up having to hunt someone down and drive to a garage that was not labeled Payless. It cost us a lot of time and energyReviewed 5 Feb. 2021
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