Book Payless car rentals in Richmond

Reviews for Payless in Richmond

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3

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2

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2.0

Rude and smoky!Pros:The price was competitive. The value was a different story.Cons:The manager at the Richmond, VA airport location (Sandra?) was rude, unprofessional and aggressively incompetent. We had booked a mid-sized and were given a compact. I went back in and addressed the issue with her very politely. Without really even listening to me she insisted that I was wrong. When I offered to show her my email confirmation of the booking she snapped "I don't need to see any email, I know you ain't booked a mid-sized." After patiently listening to her rant for several minutes she finally realized her error and switched me to a mid-sized without so much as acknowledging the error or the waste of my time. Although I was only there for a few minutes, I also noticed a distinct difference in the way that black customers were greeted and spoken to as compared to white customers. Black customers were given much better customer service and spoken to less aggressively.Reviewed 19 Oct. 2015

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10.0

Pros:Fun car. Great experience and easy processCons:NothingReviewed 22 Aug. 2020

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6.0

Cons:A car available at the reserved time.Reviewed 26 Feb. 2021

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6.0

Staff issuesPros:The car itself was an excellent, pleasant experience. Enjoyed the high mpg fuel economy. Reliable, efficient. Pick up & Drop off was easy.Cons:The price quoted online was not total. There were about $100 in extra fees which were not thoroughly explained. I absolutely could not get ahold of an employee on the phone. I was hung up on when I called the 800 number and began to make my inquiry. I had been calling Payless multiple times a day to try to catch them at a less busy time - no answer. I was put on hold for over 20 mins when calling the Avis sales desk that I knew was next door, after being transferred to Payless, saying that Payless was quite busy. In the end, I returned car a day early & final payment was still $30 over online price quote. At least high fuel economy was great.Reviewed 22 Jul. 2016

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2.0

Pros:the car was nice once we finally got to itCons:it took us about an hour and 15 minutes to get into our car with a pre-existing reservation. the first desk lady put us on a "Waiting list". we then checked out with her only to get sent to another slow line for that desk person to give us a car. little communication or apologize for what was delaying us. all this and my price for the rental was super high. not happy at allReviewed 2 Jun. 2021

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9.6

Pros:Car was very clean and very nice!Cons:I ended up paying a lot more than I expected to. When I made the reservation, it told me I'd pay about $30, and I added on insurance for not much more. When I picked up the car, I paid $53. Not sure what caused the increase. Was it the taxes that increased it so much?!Reviewed 30 Apr. 2018

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6.0

Late reservationCons:When we arrived at the Payless booth in Richmond, the clerk told us we’d have to wait because they had just received the reservation, even though I had made it a week earlier on Kayak. We ended up paying more for a car that was availableReviewed 3 Oct. 2017

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3.6

Payless Screwed me on the fine print! Watch out foPros:Decent car.Cons:My agreed upon contract price was $103 dollars. However, when I turned in the car the bill was $155. To my surprise, I was charged for Road Hazard $24 and Fuel Service $22 additional. I was unaware I had agreed to either of these options. They did take off the fuel charge since the car was full when I returned it but they did not adjust the Road Hazard. WATCH THE FINE PRINT WHEN YOU INITIAL ALL THOSE SPACES. Shame on me but I've never had a problem being incorrectly charged for additional services and I am a frequent renter. Approx 10 times per year. I should have stayed with Alamo. Never a problem with them.Reviewed 15 Nov. 2016

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10.0

Pros:Quick pickup, comfortable and clean late-model vehicle, easy drop off, very inexpensive. I would rent from them again.Cons:No complaints.Reviewed 2 May 2017

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4.4

OverchargedCons:I was told to bring the car back full or pay the fuel charge, as with any rental, so when I brought the car back full of fuel I was still charged the fuel charge. Customer Service continued to pass me from department to department. With so many optons in car rental, choose another option. I will.Reviewed 31 Dec. 2016

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5.2

Cigarette smokeCons:Cigarette smoke in the car made my girlfriend and I very car sick.Reviewed 7 Jun. 2017

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8.4

Had to pay extra for a car I thought I reserved anywayPros:Woman checking me in was lovely, the car I ended up with was fine though the oil was only at 25%Cons:My reservation was for a "Hyundai accent or similar." When I showed up I was told a smart car was reserved for me. My husband is 6'4" - a smart car was not going to do. We needed a sedan which is what reserved with the Accent or similar. I ended up having to pay a daily up charge fee as a result which was annoying.Reviewed 6 Jul. 2017

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• Has the Payless rental car policy in Richmond changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Payless will continually update its policies accordingly. Please contact Payless directly for the latest information. You can find up-to-date information on the coronavirus response of Payless here: Coronavirus (COVID-19) update from Payless

• What is the most popular rental car from Payless in Richmond?

  Compact (Nissan Versa or similar) is the most frequently booked rental car type from Payless in Richmond.

• How many car rental locations does Payless have in Richmond?

  Payless has 1 rental location in Richmond. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: Byrd Intl airport (RIC)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Byrd Intl airport (RIC)?

  Yes