Guest reviews
Overall rating
6.6
Good
Based on 2,711 reviews
Cleanliness
7.5
Comfort
7.6
Pick-up/Drop-off
6.9
Value for money
7.1
Pros
"Staff was friendly and helpful!"
(in 719 reviews)
"Car was fine, clean etc."
(in 2492 reviews)
"The car itself was nice"
(in 2410 reviews)
Cons
"Cleaner car, better customer service."
(in 279 reviews)
"Car smelled of smoke"
(in 287 reviews)
"The car was clean and new."
(in 2492 reviews)
Recent reviews
- All reviews
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- Neutral
- Negative
Find reviews that mention:
customer service
pick up the car
car was clean
credit card
long wait
car available
car was great
car smelled
picked up the car
long line
great car
great price
great value
friendly staff
took about five minutes
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2.0
Pros: They were closed, like out of business.
Cons: Using a company that was in business.
review from
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10.0
Pros: The woman at the car pick up window was very friendly and helpful
review from
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2.0
Cons: Have a car. Any car. Lost a day of travel trying to find a vehicle from another agency. Will never consider Payless again.
review from
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4.8
Pros: The staff was friendly.
Cons: The car had bugs that bit us. The price charged was $35 more that the price on the reservation.
review from
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10.0
Pros: Easy pick up and even easier drop off
Cons: Nothing.
review from
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3.6
Pros: drop off was fine
Cons: Saw an over charging me $450 on my 2 day rental without a reason
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10.0
Cons: Everything was perfect
review from
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10.0
Pros: The pickup and drop-off experiences were both great; there were no problems with the vehicle, timing, or otherwise.
Cons: Something that could have been better was the communication with the desk from off-site. After receiving word of a flight delay, we were unable to get an answer on the phone from the desk at the airport rental counter.
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4.8
Pros: Would like to discuss what happened at the counter when I picked up the vehicle
review from
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2.0
Cons: At rental counter I was told that my drop off location was permanently closed. The agent switched me to a Budget car.
review from
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7.6
Pros: Staff was very pleasant and helpful
Cons: First car we were given was all dented and smelled on inside. Second car was better but still was dented. Seems quality and cleanliness of cars is better at other rental companies I have rented from previously (Dollar/Budget).
review from
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3.2
Cons: I rented a sedan for 9:30am. At 10am, they still did not have any cars available so gave me a 12-passanger van instead. This was super inefficient and difficult to drive.
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Where can I find Payless car rentals in Richmond?
1 Richard E Byrd Terminal Dr, Payless car rentals
Address
1 Richard E Byrd Terminal DrHours
| Monday | 07:00 - 23:00 |
| Tuesday | 07:00 - 23:00 |
| Wednesday | 07:00 - 23:00 |
| Thursday | 07:00 - 23:00 |
| Friday | 07:00 - 23:00 |
| Saturday | 07:00 - 23:00 |
| Sunday | 07:00 - 23:00 |
Phone
+1 804 226 8153Top tips for renting a car from Payless in Richmond
- Premium rental cars from Payless in Richmond are around 21% cheaper than other car types, on average
FAQs about renting a car from Payless in Richmond
What is the most popular rental car from Payless in Richmond?
Intermediate (Ford Escape or similar) is the most frequently booked rental car type from Payless in Richmond.
How many car rental locations does Payless have in Richmond?
Payless has 1 rental location in Richmond. Take a look at our Payless rental location map to find the best rental cars near you.
Does Payless have a car rental location at the airport: Byrd Intl airport (RIC)?
Yes
Does Payless offer shuttle or airport pick-up services from Byrd Intl airport (RIC)?
Yes
