Book Hertz car rentals in Richmond

Reviews for Hertz in Richmond

Recent reviews

Traveler rating

Wonderful

7

Very good

3

Good

0

Okay

1

Fair

0

Mediocre

0

Poor

6

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car was cleanrented a car

friendly staffwrong location

car availablelocation was closed

pick up the carpick up and drop

4.0

Only one car available, which wasn't what I was looking for. Went to leave and the tire pressure light was on. After an hour and a half I was finally out the door. When car was returned I received an unexpected $70 charge for an additional driver. Would have been nice to have been told about that upfront.Reviewed 15 Mar. 2023

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8.0

Sneaky add on tactics (insurance price changes)Reviewed 24 Jan. 2023

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2.0

Nothing. I will probably not use them in the future.Reviewed 7 Nov. 2022

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2.0

My plans were all in place and required detail and...as I was walking out the door to pick up my car(10 minutes away)...I was called and told that no cars of any kind were available at the off-airport location! Why did it accept my rental reservation and...at the very least...called the night before! Unforgivable and something I shall not forget!Reviewed 5 Nov. 2022

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10.0

The off site airport pricing was half the cost. I ubered over to the off site location and still saved money.Reviewed 11 Jun. 2022

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6.0

Misinformation with the agent at the car rentals. Then I was charged for 44.00 for insurance and it was refunded.Reviewed 15 Apr. 2022

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4.0

The key fob battery didn’t work. It was hard to lock and unlock doors and once I couldn’t start the car. I was afraid to go to a store because I was concerned I wouldn’t be able to unlock the car if I locked it. There were no key holes in the doors. They wouldn’t bring me a replacement battery. They were friendly. Car smelled like marijuana and that didn’t get better.Reviewed 30 Dec. 2021

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2.0

Getting in touch with customer service is almost impossible. When you call the Richmond location the phone just rings and rings but nobody answers.Reviewed 26 Oct. 2021

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10.0

N/AReviewed 14 Sep. 2021

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10.0

The van was perfect. Very good price, Hertz let me change my dates several times without any issuesReviewed 24 Aug. 2021

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10.0

Cons:Nothing. This was a great experience. The gentleman that helped me out was very professional and patient. I highly recommend this location.Reviewed 22 Jun. 2021

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2.0

Pros:I made the reso with 48.00 rate, I released I made a mistake seconds after I made it. I called and switched the location, I was told on the phone I would not be charged a new rate. I have the call transcripts, date, time and person. I get to richmond and yep you charged me the higher rate. I am not happy and I am letting American Express deal with it. I do not have time to be ripped off by companies.Cons:I made the reso with 48.00 rate, I released I made a mistake seconds after I made it. I called and switched the location, I was told on the phone I would not be charged a new rate. I have the call transcripts, date, time and person. I get to richmond and yep you charged me the higher rate. I am not happy and I am letting American Express deal with it. I do not have time to be ripped off by companies.Reviewed 15 Apr. 2021

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• Has the Hertz rental car policy in Richmond changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in Richmond?

  Standard (Nissan Frontier or similar) is the most frequently booked rental car type from Hertz in Richmond.

• How many car rental locations does Hertz have in Richmond?

  Hertz has 3 rental locations in Richmond. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Byrd Intl airport (RIC)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Byrd Intl airport (RIC)?

  Yes