4.0
Took an hour to get the rental key in my hand at Savannah airport. . Even thoug the parent company Avis is at every airport- Payless is not so when I needed to fly out of another airport - I could only return it to Savannah even though Avis was at Charleston. They need to fully merge all 3 companies budget / Avis/ and Payless - makes no sense to keeep separate. Not worth the few bucks I saved . Won’t use againReviewed 14 Sep. 2023
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4.0
Lengthy wait for pick up. About 45 minutes. Not busy. Everyone’s time is valuable. Very disappointing.Reviewed 9 May 2023
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2.0
Waited in line 1.5 hours, then waited 45 minutes for car to be ready. That set us back over 2 hours. Disappointed.Reviewed 22 Apr. 2023
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2.0
absolute nightmare. will never book with them again. horribly customer service line. couldn’t get a new rental easily when the doors wouldn’t unlock on our rental.Reviewed 4 Apr. 2023
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2.0
Pickup desk closed, had to go to Budget, waited 1.5 hours in line. Never use them again,Reviewed 19 Mar. 2023
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10.0
Our flight was delayed 6 hours getting us into Savannah airport 11:30. Payless had our car waiting and ready for us even after the airport office had closed.Reviewed 27 Mar. 2022
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4.0
Pros:The Payless counter in Savannah is closed. A sign directed me to the Budget Rental Car counter which had a long line and only 2 agents. There were people standing around for hours waiting for a car to become available. We got lucky and didn't have to wait once we finally checked in, but the car we got was not cleaned. At that point, we had been in line for an hour, so we went ahead and took the dirty car. It smelled like sour milk, but at least it was the size we reserved and otherwise was issue-free.Cons:More rental cars are definitely needed in Savannah!!Reviewed 19 Mar. 2021
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7.6
Cons:Payless does not have any employees working at the Savannah airport location. You have to go to Budget/Avis. Then they walk you all the way back to the Payless counter where they have to manually fill out paperwork because computers do not come up properly and the printer is broken. The employee that helped me was fantastic. Had she not been this extra time spent and nonsense would have been a terrible experience. There is no one to check cars back in for Avis/Budget or Payless. For Avis and Budget you can fill out mileage and put it in the box but for Payless you have to go back to Avis and budget wait in line and give them the key and paperwork. They should just add a Payless box. Had that line been longer I could have easily waited 20-30 min just to hand that to someone. The process is not well thought out.Reviewed 14 Jul. 2020
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2.0
Cons:They did not have one single car available but still booked my $450 reservation turning me away from the rental counter after three tries. No upgrades, just said they had no cars and there weren’t going to be any no matter how long I waited.Reviewed 29 Jun. 2020
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6.4
Cons:They allowed me to reserve a size car they didn’t have and had to be forced to upgrade because I needed the car urgentlyReviewed 19 Aug. 2019
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2.0
They claimed to not have my reservationPros:I still got a carCons:I arrived at the counter during my reservation time and was told I didn't have a reservation. The attendant told me this was because I had used a third party vendor instead of the corporate website. The staff than told me it would be more than double the cost of my reservation for the same and rental length. I left the counter and called the number from my reservation. Provided my name and confirmation number. Everything was according to my reservation. The attendant assured me there was nothing to be done. I paid the day of price and am waiting for a response from Payless corporate.Reviewed 7 Jan. 2019
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10.0
Pros:Made it easy and convenientReviewed 15 Nov. 2018
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