Worst experience ever renting a car. Direction to the rental location were unclear. There was no human being to talk to or take my credit card on site. I had to pry instructions out of someone by text message as no one would answer the phone. I had to use an app to put my credit card into in order to get my rental, which I was not comfortable with. They didn't even have clear instructions on how to get the key to the car and how to get out of the parking garage, as there was no person there to tell you anything. There were no instructions for turning the car in and that process was just as ridiculous as picking it up. I parked the car at the rental place and some person just jumped in it and drove off. No verbal interaction. I will never rent from this company again. There was a couple in the lobby of the airport shuttle station, where this rental company is, having the same issues I was having. In hindsight, on-line reviews for this company are terrible.
First time with touch less rental, was easier than expected after a few nervous moments early on. Would recommend every time.
The battery on the car died so I jumped it and the battery kept going dead. I wanted to switch the car out for a new one but they didn't have staff on site over the weekend. I called the national number and they wanted to charge me $150 (which is more than I pad for the rental) to come switch out a new vehicle because it was a "roadside assistance" call. I declined, returned the car early, and rented from another company
I would like to speak to a representative of KAYAK to discuss my experience as soon as possible please, what is that phone number and contact information? Thank you!
Over charged me buy a day. I still haven’t been able to get it fixed. Also, they were “overbooked” so I had to wait an hour for a car to be ready. Weird system. There were loose wires. I was told the gas tank would be full, it wasn’t but I was too afraid to be charged to leave it at the same place so I spent extra to leave it all the way full.
This location is not in the PHX airport car rental location. When I discovered this, I asked if their location was staffed by a human, since their web-based tool to pre-check in was a terrible tool. They said it was staffed. Once I got there, the human had nothing to do with the car rental business - they were a parking lot attendant. This business also asked for proof of car insurance. I have never been asked for that and that is not always carried on a person and a person doesn't always have their insurance login to retrieve it. Further, the AI assistant or "text human" was not helpful to resolve these issues, lied about the staffing of the check-in location and was terrible to deal with. I'm surprised kayak would even put this company on your platform. This experience will drive me towards booking directly with a car rental company - I can't trust your platform to vet your vendors for a reasonable customer experience.
