Book Hertz car rentals in Phoenix

Reviews for Hertz in Phoenix

Recent reviews

Traveler rating

Wonderful

33

Very good

14

Good

2

Okay

17

Fair

6

Mediocre

0

Poor

218

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pick up the carcustomer service

car availablegreat experience

car was cleanfriendly staff

rented a carnever rent

wrong locationpick up and drop

location was closed

2.0

Made a reservation and when we arrived to the hertz rental place which was 20mins from the airport (which we ubered to) they didn’t have a vehicle for us. The lady at the front desk said she tried calling us but never left a voicemail. I missed the call because i was just landing from my flight. I tired calling serval times but no know ever answered. The staff member was very unapologetic about the situation and didn’t offer any help, knowing we were tourist and weren’t familiar with the area. We eventually ubered to another rental place, Avis/ Budget 10mins down the road, where they were very accommodating evening without a reservation.Reviewed 17 Mar. 2023

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2.0

This Hertz location is incredibly awful. There are approximately 3 people working behind the counter but only one would take care of the over 8 customers waiting to be helped. The others seemingly had other things they were doing but never said what those things were. The manager was not made available when we requested to speak with him and we waited over an hour to get into our car after arriving at the agency. The car was only charged to 80% when we arrived and we weren't provided with the adapters necessary to make our charging experience better. Overall would never recommend someone use this dealershipReviewed 16 Mar. 2023

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6.0

Kayak issue I believe. I thought I was renting at the airport and the location turned out to be 20 minutes away.Reviewed 16 Mar. 2023

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4.0

The pickup took way longer than necessary.Reviewed 14 Mar. 2023

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2.0

I was not able to pick up car because it was closed. I had to rent another car as no one answered the phone. I will not use a hertz or kayak again.Reviewed 9 Mar. 2023

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10.0

Loved the woman who helped me. She went the extra mile! Nothing to improve!Reviewed 6 Mar. 2023

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2.0

I never got the car. My taxi to the depot arrived late so I arrived a few minutes after official closing time. The staff locked the door when they saw me coming and just sat there chatting, ignoring me while I knocked on the door. Hertz took my money and left me a stranded traveller in the suburbs of an unfamiliar city at night.Reviewed 5 Mar. 2023

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2.0

Terrible experience, they had no cars, wasted 3 hours of my life. Will never rent from hertz againReviewed 2 Mar. 2023

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6.0

The car was not cleaned out after the last rental. The office seemed short staffed and was not very clean. It was a decent price for the rental.Reviewed 1 Mar. 2023

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2.0

They made the experience as difficult as possible. I did not rent with them, I went with a different company. Poor customer service. I will not rent with herz in the future.Reviewed 26 Feb. 2023

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10.0

Pick up and drop off at airport. Extra accommodations for customers with reservations.Reviewed 26 Feb. 2023

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6.0

The car I reserved was not the car that Hertz had. They had me down for a Tesla and I didn’t want an EV. My Kayak reservation was for an intermediate car with no mention of EV. Bottom line I had to pay extra not to have a Tesla. The car we had was great but I was surprised about the EV and not what I expected to pay.Reviewed 22 Feb. 2023

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• Has the Hertz rental car policy in Phoenix changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• How much does it cost to rent a car from Hertz in Phoenix?

  On average a rental car from Hertz in Phoenix costs C$ 89 per day.

• What is the most popular rental car from Hertz in Phoenix?

  Compact (Nissan Rogue or similar) is the most frequently booked rental car type from Hertz in Phoenix.

• How many car rental locations does Hertz have in Phoenix?

  Hertz has 6 rental locations in Phoenix. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Sky Harbor Intl airport (PHX)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Sky Harbor Intl airport (PHX)?

  Yes