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10.0
Every National employee we encountered was friendly, warm, helpful and understanding -- which was all very appreciated considering the travel-related stress we'd been under the day we had to rent a vehicle to get home. That said, $300+ for a one-night one-way rental felt a bit exploitative when so many people were stranded by airlines during the holiday travel weeks.Reviewed 3 Jan. 2023
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6.0
With National membership it was nice to skip the rental desk and just pick an available car. The problem was that they didn't have the car type that we reserved, so we were told to just pick any car in the Emerald Aisle. I had to call National twice after rental completed because they severely overcharged us vs. the agreement/reservation we had made.Reviewed 15 Nov. 2022
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10.0
The process was very smooth and the car was as promised.Reviewed 24 Apr. 2022
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10.0
They did a great job and the rental process was smooth.Reviewed 20 Dec. 2021
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10.0
I love you get to choose your car from any available on the lot as an emerald member.Reviewed 16 Nov. 2021
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10.0
Pros:YrsCons:Price is out of controlReviewed 4 Apr. 2021
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8.4
Cons:They did not have a vehicle for me when I got there. They upgraded my car for free, but then as I was filing out paperwork, being told, “We have someone watching your car,” another customer walked up and took it. We eventually got a vehicle, but wasn’t super impressed.Reviewed 4 Nov. 2020
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3.6
Cons:When I went to get the vehicle, all the lights were off and I was not able to rent. Stuck in a busy airport with no vehicle.Reviewed 13 Sep. 2020
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9.6
Pros:Everything else was good.Cons:The lighting was so bad in the underground pick-up "choose a car" area that I felt I was choosing a car by braille. As it happened, I chose a vehicle with damage to the bumper area--which was not stated in my copy of the rental agreement. When I turned the car back in they said that I would be charged for it unless their cameras recorded the pre-existing damage. What a relief to eventually be proven "not guilty"!Reviewed 7 Dec. 2019
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4.8
Cons:When renting a luxury SUV you would expect the vehicle to be clean, pristine and everything in working order. I did not get that from this rental. Disappointed.Reviewed 29 Apr. 2019
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10.0
Pros:Pickup and drop off was very smooth. Staff was always friendlyReviewed 15 Mar. 2019
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10.0
Pros:Car was available as advertised. Pickup was very efficient. People courteous.Reviewed 24 Oct. 2018
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