Book Enterprise car rentals in Phoenix

Cons: N/A

Cons: Our A/C was not working properly. Enterprise said it just needed to cool down and all would be fine. I took that as van needed to run a while to cool down, Enterprise I think meant the outside air needed to cool down and it work better.

Cons: The windshield was so dirty we almost had a car accident when the sun hit. Importantly, upon drop off in San Francisco, 3-4 large added expenses onto our bill could not be explained by the enterprise staff. They said they don't know what those charges are because they are in the San Francisco office and not the Phoenix office (where the car was picked off)! This is unnacceptable! How difficult is it ti have a comouter list of codes to look up the charges and let customers know what they are paying for? We had a 'facility charge', a 'stadium charge' and other unexplained expenses that added $170 to our bill.

Cons: Interior of the car (particularly the back seat) was pretty dirty. I didn't notice this unit I arrived home and began to pack the trunk and back seat for my trip. It looked like something had been spilled. It needed to be shampooed.

Cons: The car had not been cleaned as well as I would have liked. Food crumbs, etc. left in car and outside had areas that prevented a clear assessment of any damage.

Cons: N/A

Cons: The car kept saying it needed an oil change. I would have hoped they would have caught that before I got in the car.

Cons: Kayak and Enterprise left me stranded in Phoenix. A $55 one way rental ended up costing me $404 because Enterprise would not take my debit card and Kayak did not mention a major CC was needed. Thoroughly poised and disgusted. Somebody owes me $350.00. Assholes!!

Cons: Enterprise simply does not want to pick you up, even though that is their tag line. They claimed that they only pick you up within 2 miles radius, which is ridiculous.

Cons: I DID NOT USE MY BOOKING, BECAUSE SOME HOW PRICE LINE CANCELED MY GREAT RESERVATION WITH YOU, WITH A GREAT PRICE AND MOVED FROM THE AIRPORT TO SOME PLACE IN SCOTTSDALE IN WHICH I HAD NO WAY TO GET AND SAID THEY DID NOT MAKE THE CHANGES AND I DID NOT MAKE THE CHANGES TO MY RESERVATION. THEY DID NOTHING TO RESOLVE THE PROBLEM NOT EVEN ASK IF THE COULD BOOK ANOTHER ONE. THE CUSTOMER SERVICE I RECEIVED THOUGHT PRICE LINE IN YOUR BEHALF WAS AWFUL. I RE-BOOKED THOUGHT SOMEONE ELSE.

Cons: charged me more than advertised when i booked through kayak.

Cons: Steering wheel was gooie. Needed steril cloth to clean it.

Cons: NA

Cons: What we reserved on priceline indicated would seat 5 adults and hold 5 bags. Enterprise indicated that the price quoted would only get us a small compact or sub-compact car. In order to get the size vehicle indicated in the deal on priceline, we ended up having to spend over $100 more. Not happy at all with this "bait and switch" type situation!!

Cons: The van was dirty on the inside there was pop and juice all over the back side that alone would now make me not rent from enterprise again

Cons: They have all my information, so what are they putting in computer that takes forever?!

Cons: It would have been helpful if we had been told that there were other locations at which to pick up a car rather than getting one at the airport which cost us extra money.

Cons: billing system is weird. Vehicle did not have bluetooth.

Cons: nothing

Cons: Everything was great

Cons: Wait was ridiculous to check in and was 2 part process process requiring too much time.

Cons: Horn on car didn't work. Return car process was too slow.

Cons: It was a little chaotic and confusing knowing where to go, but the staff was very helpful. I was reminded of the $100+ one-way charge and was bitter all over again.

Cons: The agreement was misleading to its location. We had to go with another more expensive enterprise at the airport rental center. Our costs were doubled and the car had manual windows and locks!

Cons: No Cruise control. Drove 165 miles most on interstates. Had to constantly monitor speed which meant foot up and down on the accelerator. Very uncomfortable.

Cons: Searched for PHX rental and return. At airport rental center told our rental site was I. Downtown Phoenix. They would be "happy" to supply the same car for $100 more for the rental. If a company is offering OFFSITE- not shuttle bus to center, but in-city location, I think this should CLEARLY stated I the rental price offer!

Cons: Enterprise neglected to inform us on their website that they have 2 Phoenix locations. You would assume they would tell you that one is not at the airport. Since they do not have a courtesy shuttle it cost another $40 for a can to pick up the car. A major inconvenience.

Cons: I have rented cars frequently enough to know that you are not guaranteed a certain make or model of car. However, I have never been in a situation where i was expecting an small/intermediate car and only given an option of a full size Dodge Ram truck. I have rented with Enterprise successfully for many years, but doubt I will do so again.

Cons: I didn't like the mini van. It was a Canadian model and the miles per hour were in km which I'm not used to. The front right tire went low and the warning lights came on. We just happened to be at a families house and they had an air compressor. If we were anywhere else it would have been really bad. It was so bare bones I couldn't even open the side doors of the van with the key fob which I found to be a haste with such a large group. Very high mileage vehicle, about 45,000!!!!

Cons: Having to wash the vich

Cons: Car was not very clean. We were in AZ, and the rear window was so hazed, you could not see out of it when it was sunny. The exterior was "partially washed", streaks/spots, etc all over a black car.

Cons: The line at the rental location took forever with only 2 people manning the counter and only one was helping reg customers with one for the people on your priority list. Customers were having trouble with the kiosks but thankfully we found a couple that worked. After checkin the rest of the rental was very easy.

Cons: Nothing !

Cons: initial choice of vehicle at Phoenix airport; Corrola advertized on line, Ford Focus or Hyundai Volester offered at site - Volestar not comfortable so changed to Chevy next day (different site) tank not full and windshield interior not clean - so cleanliness on Chevy only mediocre

Cons: When I arrived to pick up my reserved car there were no cars left. While they did eventually get me a car it took much longer than expected and they did not walk through the condition of the car with me or go over the rental agreement.

Cons: Image and description of a "Specialty Car" was not what was provided at site. When questioned and showed the ad and confirmation of booking, agent stated she did not have any other vehicles. We drove 2 hours from Tucson to obtain this vehicle. A Chevy Malibu which was filthy dirty, scratches all over, multiple marks in the windshield and it smelled. We always rent from Enterprise at Tucson airport and have ALWAYS received superb service and spotless vehicles. Phoenix location was VERY disappointing. I would never recommend anyone to this location.

Cons: The car wasn't what I had ordered. The manager wasn't trying to offer me options and blamed me going through a 3rd party a bad decision. He said next time I should go directly through him. The manager was RUDE!

Cons: I was surprised... The actual experience of using kayak was fine. When I needed help they were there. However I had a very poor experience with Enterprise. At the 7th Street location in Phoenix I was treated very poorly and I'll informed of the nessecities to complete a debit transaction with the company. When I left with out a car, I was not feeling great about the events over all.

Cons: Vehicle was not cleaned after previous client.

Cons: first car was excellent, got another car that was uncomfortable and dangerous to drive because the car lurched out of control from time to time, plus the car was too small for me and I kept bumping my heading getting it....

Cons: Bit far to walk to the terminal....

Cons: They picked us up at the airport after a bit of a hike to get to the pick up area. They took a long time to arrive and I had to call to see if anyone was on their way. The poor driver showed up in a very small car and said he would have to make two trips, but time was an issue and somehow we were able to get 3 adults, 2 children, and all of our luggage in the car by the children sitting on a piece of luggage. The driver was very nice and felt bad for the situation.

Cons: Didn't have reserved model available and then tried to downgrade me. Ended up having to drive me to second location without even an apology. I had to wait longer as the car was being "cleaned". Car was worn with several stains on interior and dents and dings on exterior. Tried to increase price on pick up and drop off staying there was "a glitch in the computer system".

Cons: Lack of clear directional exit signs from the Phonix airport car rental centre. Exit was confusing. High price of taxes added to car rental.

Cons: Cost a little more than I thought it should.

Cons: The store closed early on the day of our scheduled return due to a holiday, and no one notified us of this. This resulted in us having to drive to another location at the airport, which was a minor inconvenience. The airport location did a nice thing and didn't charge us an additional drop-off fee.

Cons: Had a hell of a time picking up the car took over two hours to figure out a reservation number was changed even though it wasn't canceled even though I was told by the lady at enterprise when picking up the vehicle that my reservation was canceled give me a one 800 number and told me to figure it out on my own at 2 o'clock in the morning with my kids sleeping on the floor with a bunch of BS!! I will never rent through enterprise or kayak ever again very and organized ! that exhausted when I picked it up even after my flight was two hours late I was in there between 1:30 and 330 in the morning my kids were exhausted and tired and sleeping on the floor of your Business is this at the airport in PHX note there was no chairs for them to sit on while we figure it out your guys BS just so I can get the vehicle after a long fight fight because The pilots were delayed from my previous flight due to weather! Will never book through enterprise or kayak again caused issues!!

Cons: I have zero complaints or problems with this rental experience.

Cons: I liked it all

Cons: The car was hard to get in and out of.

Cons: Nothing

Cons: After some last minute travel plans we had to change pick up locations. We had reserved a compact car and according to the website, a compact car is a Nissan Versa Note, or similar. When we arrived, we were told that the only compact car they had was a Fiat, which is a 2 door, miniature car. We were then given the option to pay an upgrade fee for a bigger car. I denied wanting to pay more but eventually was pressured to do so by the staff because our belongings we were traveling with wouldn't fit in the extremely small Fiat; though, they would fit in the advertised car online. To me, "similar" car means equivalent size and the Fiat is significantly smaller. In addition, the customer representative extorted me to take the additional insurance after denying to take it several times. I even asked if he would let me leave without signing the waiver and he kept telling me how I would be "sorry" if I didn't do so. I believe I was illegally extorted by the Glendale branch to pay for an upgrade for a car I shouldn't have had to pay for and take additional insurance after denying coverage several times. Other car companies would upgrade you for free without even thinking about it. Having worked for an Enterprise satellite location for a few years, this branch is a sad representation of the customer service the consumer should receive. Do not go here!

Cons: Issue with the registration of the vehicle. They called us to ask why the car had not been dropped off (we had said we would drop it off somewhere else). They also wanted to charge us 4 times the price agreed...

Cons: I didn't know that this location didn't offer "after hours" dropoff, which created some panic on the day I had to return the car. And while I appreciated the "free upgrade," I ended up spending a lot more on gas than I would have with the Economy car I originally received.

Cons: Car slipped gears a d insurance was almost as much as the daily rate.