Book Enterprise car rentals in Phoenix

Pros: We had a confirmation but when we arrived they were out of cars. We were 16th in line on a waiting list. Luckily a near by Avis did actually have a car. Go there instead.

Cons: They could have had an actual car for us

Pros: Nothing.

Cons: That they actually had a car for me after I reserved it.

Pros: I was called approximately 4 hours before my pick up time saying no cars were available and they did not know why Kayak even agreed to rent an Enterprise care to me. Thus, they cancelled the reservation, apologized and hung up, stating there was nothing they could do. Essentially, leaving me without a car the day of pick up. COMPLETELY UNACCEPTABLE/

Cons: Have a car available if you make a reservation and agree to rent.

Pros: Not applicable... Booked and confirmed an intermediate car in Phoenix for a week. Received confirmation number at 8am for a 2pm pick-up. Was told at pick-up time that they only had trucks and large SUVs and that I would need to rebook it and the cost was nearly 4 times that of the original. Somehow, every Enterprise/National/Alamo in the entire metropolitan Phoenix area were out of comparable cars (claiming there was a "glitch". They were not willing to honor the confirmation with any cars/trucks that they did have, not even for one day until they received some returns.

Cons: No honoring of their reservations. Wasted 2 hours trying to negotiate and reconcile already confirmed reservations. Told me that they would have contacted me but they didn't have the phone number and email address I provided (possible kye yack issue **apparently they don't like their name being associated with reviews). The 6 hours that the reservation was left standing was wasted and it closed the window to look elsewhere. Shameful lack of negotiation and no desire to honor the confirmation with a compromise in cost for what they did have available.