Find reviews that mention:
8.0
Pick up was easy. Adding another driver at different time was difficult. Car was not very clean abd headrest in back broken.Reviewed 8 Mar. 2023
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10.0
Service staff were quick and the process was simple and easyReviewed 17 Feb. 2023
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10.0
Friendly/knowledgeable easy to deal with staff. The vehicle was brand new and could have been set up, navigation, door locks, radio. Navigation didn’t work, radio sound and stations had to be set to be user friendly. Overall I had a very good experience with AlamoReviewed 3 Feb. 2023
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10.0
Everything was good. It would be nice if car rental prices weren’t more than the airfare.Reviewed 1 Feb. 2023
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10.0
The Rental Center at Sky Harbor was very easy to get to via the SkyTrain after arrival. The staff was friendly, attentive and knowledgeable.Reviewed 30 Jan. 2023
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6.0
I reserved a full size sedan but they didn't have one when I arrived so they made me pay more for a SUV.Reviewed 17 Nov. 2022
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10.0
Cost is way too high. Airport fees take advantage of tourist. Plan to avoid Sky Harbor in the future.Reviewed 9 Nov. 2022
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10.0
The first car we received (Chevy Trax) was an underpowered car that had poor handling. After driving for a day it developed a slow tire leak that required adding air every day or two. The Alamo roadside assistance people we spoke with were all very helpful. We were in a remote location near the grand canyon north rim and they dispatched a new car from Las Vegas over 100 miles away within 24 hrs. The new car worked perfectly (Ford Escape), drove very well, and had no mechanical issues. When we returned the car at the Phoenix airport, the person we spoke with asked us how the rental was and we explained the issue and how Alamo helped us get a replacement car. Without asking, she gave us a substantial discount on the rental cost because of the car trouble which was unexpected but greatly appreciated. Overall, the customer service and roadside assistance people were all nice and very helpful. The one problem was that the communication between the roadside assistance people could be better. For example, when we talked with one person and they went off shift, we had to go through the whole story again with the next person that took over the case. Also, the tow truck driver who brought the new car (who was very nice) hadn't been brought up to speed on the case and didnt know that we were going to be away from the car when he brought the replacement car. It all worked out though and we were impressed by Alamo's customer service and very happy with the replacement car.Reviewed 22 Oct. 2022
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10.0
Check in staff was super friendly and drop off was very efficient. Liked car, seemed expensive but everything is now.Reviewed 20 Oct. 2022
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2.0
Don’t book or trust themReviewed 29 Sep. 2022
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10.0
Mike V helped us a lot and got us upgraded to the better.Reviewed 5 Jul. 2022
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8.0
Check in and check out was so fast! But windshield of van had severe hard water stains that made it difficult to see. Even the attendant when leaving the parking garage asked if we would like a new van due to the foggy looking windshield. However, there were no other vans.Reviewed 31 May 2022
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