Reviews for Avis in Phoenix
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21 Nov 2017
Pros: The price was outstanding, 1/3 of the price it would have cost if we had rented at the airport.
Cons: I didn't realize that I was renting from an off-airport location, I only found out when I went to the counter to pick up the car. They wanted to charge me 3 times the amount I had reserved the car for and said it was due to 48% airport taxes. We hired a Lyft to take us on the 20 minute drive to pick up the car. It was an Avis counter at a self-storage facility. They were way under-staffed and it took a while to get the car. The car was extremely dusty to the point where I could barely see out of the windshield but they told me since it is a desert (Phoenix), cars get dirty quickly. They had me do the check on my own but re-did the paperwork when I took it in. The woman was efficient and polite but since she was by herself, didn't have the time to go out and check the car with me. It was nice to be "upgraded" to a hybrid as the gas mileage was excellent. When I went to return the car, there was no parking and the woman who checked me in, wrote her info on my paperwork so I had to take a picture of it in order to have a copy in the event the company tries to say I damaged the car 6 months later. I returned the car in the exact condition I rented it so hopefully that will not happen. I have heard many horror stories and this place seemed a little sketchy so I wanted to make sure I have proof of the condition the vehicle was in when I rented it.
5 Nov 2017
Best price in town
Pros: Clean car and friendly staff no airport tax!
Cons: A long way from the airport
7 Oct 2017
Pros: Friendly easy going attitudes
Cons: The office was not clean. It was a bit confusing to find
11 Sep 2017
Pros: Fast and easy