Reviews for Avis in Phoenix
- All reviews 100%
Based on 63 reviews
7 Jul 2017
Cons: they charged me for two days instead of one day. I did mention it to them and they said that I was an hour late. I hit traffic. As they were not changing the fee,I would expect them to say they are going to charge a 2nd day so I could technically keep the car. Service overall was disappointing.
20 Jun 2017
Needed more help
Pros: Took a long time waiting in line
30 Apr 2017
Wait time terrible
Cons: Waked 2 hours and 11 minutes to get car. 1 hour and 40 minutes in line plus half hour on paperwork. Rental was over 30 days required multiple LEASE agreements that agent did not know how to do
16 Mar 2017
Pros: Easy pickup and dropoff procedure and competitive rate.
Cons: No complaints, everything was fine.
28 Feb 2017
Tricked into rental far from airport -- $40 cab ri
Pros: Nice new Malibu
Cons: The Malibu first had a probelm with the key fob, so one day I could not lock, unlock or start the vehicle. The Avis emergency road service line was able to talk me through how to cope with this. Later, we had a slow leak in a tire, so we had to drive to an airport 30 minutes away to swap it for another car. Getting in touch with a specific Avis dealer to see if they could handle this was a nightmare. We never did manage to get through the phone system to a human. I had requested a rental at the PHX airport, and what we found on arrival was that the rental agency was a $40 cab ride away! I felt we had been suckered.
26 Feb 2017
The wrong location !
Cons: The one labelled as Sky Harbor Airport Avis was not the airport rental location, it was downtown. This was not mentioned when booking. Got on the car rental shuttle (as you would expect to), and taken to the airport Avis, only to be told there was not reservation for me there. I had to either get a taxi to the downtown Avis, or get a new booking, which is what I did, but it was $100 more expensive, due mainly to higher tax rates per the Avis agent. Very misleading by KAYAK !!!
13 Feb 2017
Cons: Car was not super clean and had a very strong smell. Like someone dumped a bottle of Goo Gone in there. Had to drive with Windows open most of time
2 Dec 2016
Just clean the windshield please!
Pros: Nice Ford Expedition with all the bells and whistles.
Cons: Vehicle did not feel clean. Windshield was filthy.
19 Oct 2016
Cons: Did not assist me when I complained about a shaking vehicle, and in fact try to charge me for the tow, plus they did not accomadate me when i try to do a vehicle exchange.
2 Oct 2016
Pros: Easy pick up and drop off
6 Sep 2016
Everything was fine
Pros: Easy rental
Cons: It was a Ford
5 Sep 2016
Pros: The car was very nice but not what I wanted.
Cons: I rented a luxury car and was given a luxury SUV. This was a nice car but not what I wanted because of the gas mileage. The guy did not seen very interested in helping. I also asked about renting for an additional day and he essentially told me it was not possible because they are closed Labor Day. I felt like I was being penalized because of their store hours. Next time I will definitely rent from the airport Location as they have more variety and better hours.
19 Aug 2016
Independent Budget/Avis Rude
Pros: I liked the price until that changed at checkout.
Cons: People off Camelback and 31st av in Phoenix were rude and outright liars. First they told me they didn't have no more cars my size left because they had got a morning rush but not to worry they would upgrade me. I ended up getting a smaller car than I signed up for with no trunk just a hatchback. Then the guy told me all of their cars had low mileage. This car had 20 something thousand miles. I had the car for 7 days and went to Vegas for the weekend only to get stranded outside of Wickieup thank God I had triple A. The driver side back tire had some kind of leak. I bought it back on a Monday and that's when they didn't want to change it out saying they didn't have any cars for that size. Long story short I managed to get another car that when I got in it had the windows down and yes you guessed it was dirty. I took it anyway because I had to get to work. When I let the windows up it reaked of marijuana smell. I was like how could this get any worse. The bottom line is that the people renting rental cars out of a moving storage rental needs their Avis/Budget license revoked its bad for business.
5 May 2016
Pros: Excellent service from shuttle bus driver.
Cons: Extremely far away from airport terminal
29 Apr 2016
Affordable and efficient
Pros: Pickup and drop off was a breeze and the rate was very good.
3 Apr 2016
Raked over the coals for returning in a different
Pros: The mini van was perfect for our family, clean and ready to go.
Cons: When we arrived we had to wait over an hour until they could give us a car as they said they didn't have one ready. Rep claimed the people who had the car didn't return it on time. Wow is this the only car you have and there were several people ahead of us and behind us who pre-booked rental but they didnt' have enough cars. I did see 2 people go to the rental spot beside avis and were able to get a car right away so they left avis. Also very expensive to rent a car and return in a different location, I get this to a degree but really, this seems like something that would be commonly done on vacation. While avis was the cheapest on the Kayak there is of course always so many add-ons and extra fees/taxes that it really comes out so much more than you get quoted up front. Common for all car rental companies.
3 Apr 2016
Pros: renting online
Cons: The Malibu that my brother and I RENTED WAS SAID BY AVIS AGENT WAS HIGH END ONE, WAS ANYTHING BUT HIGH END ! SCRATCHES ALL OVER CAR MANUAL SEATS CLOTH SEATS, VERY Chevy
2 Apr 2016
Mazda 3 Not for Five
Pros: The pickup and drop off were very easy - I like the ability to pick up at a location other than the airport (which has very high taxes) while still being able to drop off at airport for the convenience.
Cons: When I rented the car online it said the model would accommodate 5 adults and 3 suitcases - it did not...our option was then to upgrade to a larger car for a larger price. We decided to stay with the Mazda 3 as we weren't going to be using the car that much. Overall the experience left me feeling that I had been misguided on the size of the vehicle and I don't appreciate getting the "up sell" while on vacation.
21 Feb 2016
Great price and service
Pros: I arrived without a reservation and went to the Avis counter. The price for a one day rental wo a reservation was going to cost $150+. I went on Kayak and found the same vehicle for around $50, made the reservation and waited about 15 mins for the system to update with AVIS.
7 Nov 2015
Pros: Rented in Palm Springs and dropped off in Phoenix. No problems. Quick in and out with prompt bus service to the airport.
19 Oct 2015
Friendly People at Avis!
Pros: The Avis was easy to find. The people were friendly and helpful. I received the car of my choice and was greatly pleased with the service!
Cons: If I had come back with less than a full tank Id have had to pay nearly ten dollars a gallon. I understand the need to do this but I think it would have been helpful to have a suggested gas station given at the time of pick up as I did not have a clue where to go and found one nearest as I could on the way. It was a bit stressful considering the city we were in has a strange way of making left hand turn lanes.