Book Payless car rentals in Phoenix

Reviews for Payless in Phoenix

Recent reviews

Traveler rating

Wonderful

19

Very good

8

Good

1

Okay

7

Fair

1

Mediocre

0

Poor

30

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car was cleansaid they would

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2.0

Line at the rental car agency was 30 plus minutes to pick up my car. Then when I got to the parking area to pick it up that was 15 minutes as well. Need more staff and support in these areas. Car was clean and comfortable. Thanks.Reviewed 21 Mar. 2023

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2.0

Your third party b.s. didn't work! Your system changed to pick up and drop off times to noon and noon which wasn't accurate. Tried to change, call payless, we don't handle that. Tried to call you, we don't handle that. Never again!Reviewed 17 Mar. 2023

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2.0

No one working at the counter or any signs saying to go anywhere different. Called Payless and they said to check outside for their employees they are probably smoking! After 30 minutes no one returned. Went to the car area and a worker said “ just go to the Avis counter . Asked to speak to a manager and was promptly hung up on by Payless customer service! Won’t rent from Payless ever again.Reviewed 13 Mar. 2023

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10.0

Very easy to pick-up. Car was exactly as orderedReviewed 7 Mar. 2023

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10.0

Nice to have tram to take us to rental place. There really wasn’t much that I would change other than being able to add even just one other driver without such a high cost. That would be what I would change.Reviewed 27 Feb. 2023

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4.0

The check-in process was terrible. The line did not move for 20 min with one lady behind the desk. A gentleman came out and the line zipped through but still took 40 min for 5 people in line. Then went to the number where car was supposed to be and the car was missing. Had to wait in another line for 10 min to reassign us another car. Drop off was very easy.Reviewed 14 Feb. 2023

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4.0

A fairly long wait to get helped at check in- then they had to substitute cars. Not sure that we got the FULL size that we really needed for 5 people to be comfortable but we made it work. Drop off was very disorganized. There was only 1 employee there and we had no idea what we were supposed to do. Finally someone said just leave the keys in the car and then you can get out. No one came to look at the car or check it in. We did not know if we were supposed to leave or not. No signage either.Reviewed 31 Jan. 2023

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10.0

Could not find pick up location Terrible Walked for hour trying to find Payless workerReviewed 14 Sep. 2022

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2.0

They upsell the insurance under the name of “deposit” make sure you pay the right amount. Check your invoiceReviewed 30 Jun. 2022

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2.0

The pick up process was horrible, the computer systems kept crashing, I spent over an hour in line. Very poor service.Reviewed 21 May 2022

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10.0

I was dropping a car off and making a reservation at the same time for a smaller car, at the same time and they were able to get me right BACK out to my business stuff without a hiccup!! Thank you very much!!!Reviewed 13 Apr. 2022

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2.0

Need more than one person working counterReviewed 12 Apr. 2022

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• Has the Payless rental car policy in Phoenix changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Payless will continually update its policies accordingly. Please contact Payless directly for the latest information. You can find up-to-date information on the coronavirus response of Payless here: Coronavirus (COVID-19) update from Payless

• How much does it cost to rent a car from Payless in Phoenix?

  On average a rental car from Payless in Phoenix costs C$ 107 per day.

• What is the most popular rental car from Payless in Phoenix?

  Compact (Nissan Rogue or similar) is the most frequently booked rental car type from Payless in Phoenix.

• How many car rental locations does Payless have in Phoenix?

  Payless has 1 rental location in Phoenix. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: Sky Harbor Intl airport (PHX)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Sky Harbor Intl airport (PHX)?

  Yes