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10.0
Friendly and helpful team!Reviewed 26 Mar. 2023
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2.0
Rental desk was closed when I arrived (10:30p), although the other rental companies were still going strong. So I spent $50 and about 2 hours getting to my hotel that evening plus return to the airport the next morning. I asked for reimbursement for these expenses plus knocking a half-day off my rental term. No can do. Bye, bye Thrifty.Reviewed 14 Nov. 2022
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6.0
The car only had a half tank of gas instead of a full tank when we picked it up, CarPlay didn’t work properly, and the car only had 22,000 miles on it, but had a lot of wear and tear and stains already.Reviewed 26 Sep. 2022
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2.0
We made a reservation and have an expectation that the reservation will be ready when we arrive. It took over 2 hours to get the car we reserved after we arrived at the Thrifty counter; UNACCEPTABLE! After we were finally called to get the car, we said that waiting so long was not something customers should be subjected to and that telling us that the wait would only be 20 minutes was done to keep the customer from gong to another rental company. The agent said if we were not happy that we could rent elsewhere. Also, the window film was so thick hat we had to pull over to clean the inside of the windshield ourselves. Lastly, Thrifty reported the gas tank as full, however, the tank was 3/4 full. Lies and poor service unlike any other auto rental experience I have ever had.Reviewed 18 Sep. 2022
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10.0
Funny to use dealer’s choice. Traveling alone just needed a compact for 6 hour round trip! “Sorry, Van or Dodge Ram is all we have for you.” Still loved it!Reviewed 20 Jul. 2022
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10.0
Closed at 10 pm. This could be better publicized. Car was comfortable. Drop off easy.Reviewed 30 May 2022
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8.0
Pick-up ay Thrifty could have gone better. After over two hours of waiting for our reserved car I was referred to their manager at Hertz who took care of this immediately. If this had occurred from the onset It would have been an "Excellent" fating overall.Reviewed 30 Apr. 2022
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10.0
Friendly staff. Easy pick up/ drop off.Reviewed 18 Jan. 2022
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8.0
It was a good rental. The service agent wasn’t the best but she got the job done.Reviewed 29 Nov. 2021
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10.0
Our car was clean and ready to go. The rental car center in Albuquerque makes it very easy, and the people At thrifty were great.Reviewed 29 Oct. 2021
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10.0
The Buick Encore has such weak pickup. Perhaps move it to a location with lower speed limits and more sedate drivers.Reviewed 10 Oct. 2021
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5.9
I usually get the 2nd driver free with my AARP card.. Not this time.. And I was not happy with the explanation provided by the by the agent.Reviewed 8 Oct. 2021
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