2.0
Cons:I wish Avis was open to rent a car to us!! Thankfully National had one car left for us and it was a luxury SUV for a couple of hundred of dollars cheaper! Thank you National!!Reviewed 23 Mar. 2021
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8.0
Cons:800 customer service was terrible. Offered little to no help when our flight was delayed. Avis onsite representative was helpful but call center rep was terrible.Reviewed 15 Oct. 2019
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10.0
Pros:Pick up and drop off were quick and easy. The vehicle was very clean.Reviewed 9 Sep. 2019
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6.4
Pros:The car was greatCons:There was an hour wait at the abq airport three shuttle lines came and went at all the other car rental places. Avis had one attendant, she didn’t even apologize. When the people I came on the shuttle with went to enterprise and hertz and they were walking to there rental cars I still had a WaitReviewed 19 Jun. 2019
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2.0
Cons:This company does not what they are doing. Customers service tells you one thing when you arrive to pick up they tell you another. Come on AVIS you're a big company figure thing out finely with in and stop screwing with your customers.Reviewed 24 Jul. 2018
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4.0
Cons:Terrible service. Counter rep was absolutely apathetic, and seemed annoyed we were able to book a rental through Kayak 5 min after she told us she didn't have any available cars.Reviewed 22 Mar. 2018
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10.0
Pros:No hassles on either end of a one way rental. Very reasonable rate.Reviewed 12 Nov. 2017
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10.0
Pros:Very friendly and speedy assigning a vehicle when went out to find it didn't have to wait long and checking out very friendly gentleman giving us directions and enjoy our stayCons:Rental cars are way far from airportReviewed 21 Aug. 2017
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7.6
long waitPros:The double upgrade.Cons:45 minutes in line. Only serviced 5 customers with two attendants during that time. We went outside to get our car to find NO cars in the lot, only trucks and vans. They were waiting for cars. Must have been a crazy busy week in ABQReviewed 18 Jul. 2017
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8.0
Staff will try to trick you into paying moreCons:Staff tried to trick me into paying 3X for the car I already set up and confirmed online with Kayak, then blamed me for not understanding the terminology. I'm not in the car rental business. I left with the rental car angry. Killed my good mood.Reviewed 12 Jul. 2017
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5.2
Avis is a rip offPros:I liked the price.Cons:The agent was rude, tried to rip me off big time and when I caught him and went to another agent he came down and tried to bully the other agent to rip us off too.Reviewed 13 Dec. 2016
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8.8
Pros:Nice new car, comfortable.Cons:We came in before midnight and it took us an hour to just pick up our car, it was already reserved and paid for. Avis was closed thus we had to go to Budget. There should be a faster system if you don't want any add ons.Reviewed 20 Nov. 2016
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