Book Thrifty car rentals at London Luton Airport

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Traveler rating

Wonderful

1048

Very good

530

Good

98

Okay

420

Fair

96

Mediocre

0

Poor

2380

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8.0

It was a higher price than quoted online at KayakReviewed 4 Oct. 2023

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10.0

It was fast service, front desk was friendly and very helpful. Vehicle was already ready and cleaned.Reviewed 3 Oct. 2023

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2.0

The clerk that assisted my brother and I wasn’t very friendly. There was a long line that morning and he appeared disgruntled during our transaction. I selected the manager’s choice when I made the reservation which he mentioned at the counter. I explained I needed a small vehicle if available for local driving. He handed the contract over which specified the estimated charges, including deposit, and the vehicle model and space number. The vehicle was in good condition. There were no other problems until I returned the car where no one was available to check in the vehicle and I was told to just leave the keys and I’d be emailed a receipt. So I left. The problem was when I got the emailed receipt. I was charged a higher amount that the original contracted stated plus an additional hour. I immediately called customer service which is where it got worse. The rep stated I was charged a different rate because I left with a different car. I explained I never had a different car, I selected managers’s choice and I was given a mid-size vehicle, per the clerk. He insisted that was the reason which I politely negated. I specified the rates and total amount on my contract because he still seemed confused. I also asked why I was charged an additional hour if I dropped the car off on time. He proceeded to review everything until he concluded a mistake was made and that I’d be getting a refund for the difference. I asked for email confirmation and he said he couldn’t provide that, that I’d have to review my receipt online in 24-48 hours to see the change. The entire process felt like I was an inconvenience rather than trying to resolve the inconvenience of a mistake made on Thrifty’s behalf. I don’t trust anything was handled properly and that I’ll have to call back to correct it. My brother and I decided never to rent from Thrifty again.Reviewed 3 Oct. 2023

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4.0

Airport pickup took an HOUR. Every other rental company had minimal to no lines but the thrifty/dollar rental desk had a super long, slow line. We were late to our event because of it. If I were doing again I would pay a little more to rent from another company at the Salt Lake airport. Once we actually got the car everything was fine.Reviewed 3 Oct. 2023

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10.0

👍Reviewed 2 Oct. 2023

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8.0

Front desk staff were not friendly, had expressions on their faces like it was the last place on earth they wanted to be, no smiles. Upon return, no staff was there to check the car in. I had to go find another girl around the corner who was surprised the attendant wasn’t there to check us in. She was very pleasant and asked if an email receipt was acceptable, smiled, said everything would be fine, asked if we were sure we had all our belongings. She was the one bright spot. Car was fine.Reviewed 2 Oct. 2023

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2.0

I rented through a third party, which was not clearly marked. Rentalcars.com. Our flight was cancelled due to torrential rains in New York City. We had to cancel our trip. Nevertheless, Rentalcars.com charged us the full amount. No recourse through Thrifty. I will think twice before using Kayak again,Reviewed 2 Oct. 2023

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4.0

Waited over 1.5 hours at the desk in the airport to get the car. The desk clerk was downright ignorant and rude to me. I was charged an addition $366 (US) due to unknown / hidden costs not explained on Kayak website. Then waited an addition 2.25 hours in the parking garage to get a vehicle. It was hot, late at night (2:45 am) and the garage had cockroaches. The company’s YOUNG parking garage clerk was delivering the message “there’s no cars available” when it should have been a manager. I stood in line with approximately 10-12 other groups/families that night who were also frustrated, angry, over heated and extremely tired/exhausted from travelling and waiting on Thrifty service for their vehicle. I will never rent from Thrifty car rental again and I will be weary of ever booking through Kayak again in the future. I wasn’t expecting to pay double the advertised cost.Reviewed 2 Oct. 2023

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10.0

Drop off was SUPER easy! Pickup was a bit of a hassle, but it wasn’t too bad! :)Reviewed 2 Oct. 2023

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4.0

Pickup at PHL was dreadful. Two hour wait, 2 employees with 50 people in line. Never again.Reviewed 2 Oct. 2023

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10.0

Staff was excellent and was very accommodating as my flight was delayed and they stayed until I arrived.Reviewed 2 Oct. 2023

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4.0

The wait time at Dublin Airport is ridiculous. The staff push you to upgrade services, like adding unnecessary additional insurance, and to pay more for a car with an automatic. They also said they had photographed the damage on the car, but had not photographed all damage, I insisted they photograph the car completely.Reviewed 2 Oct. 2023

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• How much does it cost to rent a car from Thrifty at London Luton Airport?

  On average a rental car from Thrifty at London Luton Airport costs C$ 55 per day.

• Where can I find Thrifty car rentals at London Luton Airport?

  24 Crescent Road is the closest Thrifty rental location to London Luton Airport. The telephone number for this location is +44 1582 343380.

• Does Thrifty offer shuttle or airport pick-up services from London Luton Airport (LTN)?

  No (According to our data)