5.2
Cons:Pickup/drop off process too slow.Reviewed 29 Jun. 2017
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5.6
0ne and a quarter hours waiting at terminal 5Pros:Car good, service goodCons:Back to waiting 1 1/4 hour outside in the cold waiting for pickupReviewed 23 Sep. 2016
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2.8
These are bait and switch bandits, avoid like theCons:I booked a car online for 13 pounds a day for 10 days. On arrival I was told I would have to pay an additional 13.25 per day basic insurance. As it was nearly midnight I told them I would take the car for 1 day. When I returned the car I heard them doing the same con on another customer. I rented a better car for less at Europecar just down the road.Reviewed 8 Aug. 2016
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2.0
Pros:NothingCons:I will never use Thrifty again, absolutely the worst customer service I have ever experienced.Reviewed 7 Aug. 2016
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