Pros: "Crew was very friendly!"
Cons: "all was excellent!"
Pros: "Crew as amazing Abaut seat to really comfortable but i understand that because i paid for tourist class"
Cons: "Food to poor Probably because off COVID-19"
Pros: "Nice crew. Free movies."
Cons: "Temperature in cabin was extremely hot and dry."
Pros: "Nothing"
Cons: "You guys should be looking into the agencies that book tickets for people. They have a horrible policy in that a mistake can’t be fixed. In today world of customer service this was by far the worst experience I’ve had. I’ll never be booking through kayak again"
Cons: "This is Aeroméxico’s B-team from Mexico City to LAX"
Cons: "We have problems with the tickets of my das y mam we have to pay $600 dólar more"
Cons: "Entertainment selection was mediocre."
Pros: "Nothing. I couldn’t even fly. I arrived 1.5 hours early and chose a seat directly in front of the gate. And fell asleep accidentally. Woke up two minutes after plane took off. T"
Cons: "The staff said they called my name many times. I don’t believe this for a second. I am a light sleeper, especially at airports. I know international airports are busy places, but when a man is asleep right in front of the staff calling his name, you think maybe just maybe they would wake me and say “are you benjamin”. But they didn’t. Now I am forced to by a brand new round trip ticket. Immensely unhappy."
Pros: "The sandwich was okay. I liked the individual video screens, good entertainment options. I like that my checked bag was free."
Cons: "Some of the flight attendants were rude. I was seated in an emergency exit isle, and I was told that I couldn’t have my handbag under the seat in front of me. This is the first time I’ve heard of a airline with this policy. My bag was put in the overhead bin and I couldn’t access my tablet or headphones or medicine during the flight. Also, the chair (maybe because it was the exit row) would not recline. This was pretty terrible for a red eye flight. I asked the flight attendant if I could switch seats, (well before take off) I didn’t mind if it was a middle seat, just somewhere I could have my bag with me... she rudely remarked that the plane was late and I needed to sit back down. Terrible service, it was a simple request. I’m sure someone with long legs would have been happy to switch with me. I also don’t like that my carry on bags had a weight limit."
Pros: "Almost everything was perfect!"
Cons: "The flight attendants offered an OK service to me, I don’t give them 5 stars only because I noticed they were unfriendly and a bit rude to other passengers."
Pros: "NOTHING"
Cons: ""missed" my flight because it took of 30 min before"
Pros: "The flight attendants were really great."
Cons: "Of course flying is always uncomfortable and like being packed into a sardine can"
Pros: "At check in was given an emergency exit seat with leg room which was lovely since I'm tall."
Cons: "Cold ham and cheese on bread... Was cheap and gross. WiFi didn't work the whole flight. Insensitive flight attendants assume I'm with others as a family just because we were black. Not very friendly at all. Safety video makes it seem like everyone in Mexico/on their flights present as white. Should have more diverse actors. Get it together and be representative of the population you serve."
Cons: "Not organized enough. Had to rush to second flight because 1st flight was delayed"
Pros: "Entertainment!"
Cons: "My flight was delayed and missed my connecting flight, they had me going all over LAX and took 3 hours to finally put me in a standby. Aeroméxico and Delta kept blaming each other and obviously I was really frustrated."
Pros: "The friendliness and professionalism of the AeroMexico staff is excelent!"
Pros: "I liked how the crew came up and gave us drinks or food without us asking"
Cons: "Space was to small and dirty and the screen didn’t work"
Pros: "She was not interested at all in providing a good service, rude with older people, not a smile at all during the flight. In the connexion from Mexico city to Santiago the flight attendances were very nice, but I don't understand why you keep in the job someone that is not in the mood for working excellent"
Pros: "Spacious seating, unexpected small meal at 11 pm, Mexican flight staff,(felt like I was in Mexico already)"
Cons: "Nothing"
Pros: "Food was good. Flight crew was friendly."
Pros: "The 787 leg from Santiago to Mexico City was fine. The 787 Dreamliner is a comfortable ride."
Cons: "The smaller plane used for the MEX to DEN leg had less entertainment options and no wifi."
Cons: "My baggage was lost never arrived at Mexico City!"
Pros: "Flight stewardship exelent"
Cons: "Tunnel passage was frozen had to wait 20 minutes, luggage carrusel not working from landing to exit the airport took" 2 "hrs ridiculous. .."
Pros: "Comfort of Boeing Dreamliner and variety of entertainment"
Cons: "My first flight leg was changed to a later time without a change to my second leg. Upon calling AeroMéxico twice I was told my second leg would have to be rebooked at the airport. A couple hours later I was notified that my second flight was rebooked for THREE DAYS LATER! I immediately called AeroMéxico and ensured they booked me on my second leg that same day. Even after a flight change on the first leg, boarding out of Tijuana was delayed by at least 45 minutes due to lack of flight crew."
Pros: "The comfort, the entertainment and the food exelent"
Cons: "One hour delay"
Pros: "None of the food was likable."
Cons: "The main meal was terrible...sticky pasta with little to no taste. A bun that tasted like it sat out a day on the table. No butter, no salt, no pepper. And pudding with both meals? yuck!"
Pros: "The flight was a Delta code share. It said non stop even though we had to change planes in Monterrey. It was unclear which terminal the flight departed from. A fellow passenger was given a boarding pass JFK to Guadalajara. In Monterrey they wouldn’t let him go through security. We went to the gate to find an agent to help. Of course there wasn’t one. I asked security to,page an agent. One arrived several minutes later, seemed to understand, and escorted him through security. On our return, the email I received to check in for the flight said we were flying JFK to Guadalajara. In fact we were flying the opposite. Clumsy and confusing. The food was dreadful (at least there was some?). The service onboard was courteous but not friendly. All four flights departed and arrived late. The jet bridge wouldn’t work on our arrival back at JFK and we were stuck on the plane another 30 minutes."
Cons: "Safety was good."
Pros: "I got to have 2 cups of water."
Cons: "There are no vegan nor vegetarian options."
Pros: "Customer satisfaction is always in their mind. Their employees at all levels are usually waiving a smile and great attitude."
Pros: "Seats were comfortable and TV for each passenger."
Cons: "Food is really bad. That sandwich can be eaten."
Pros: "Aeromexico provides blankets; particularly useful on this overnight flight. The snack - such as it is - is certainly a step above what I get when I fly the same route on United. Also the entertainment system is much better, and free! This includes the flight map, although this was not functioning on the Calgary - Mexico City leg of my trip. Cabin staff are friendly and efficient. I paid extra for the exit row on the Calgary-Mexico City leg. Unfortunately, the cabin crew put another passenger in the seat adjacent to me, so I lost my expected room to stretch out. I'm tall, and this really affected my comfort on this long overnight flight."
Cons: "In-flight map wasn't working. Beer, scotch or red wine are not available, although other alcoholic beverages are available, apparently without charge. Mexico City is a terrible airport to have to pass through. Everyone has to go through Immigration (similar to US airports in that regard) even if just in transit. However, they have few officers there, and almost half of the available booths weren't even manned. The result was chaos, with the immigration hall filled with grouchy travellers, and other travellers stuck in aircraft waiting to disembark. Expect to be stuck in Immigration for a minimum of an hour after landing; maybe plan on 1 1/2 hours just to get through Immigration and Customs. And if you are making a connection, whatever you do don't go through the sliding doors on the other side of Customs - I made that mistake once!"
Pros: "Entterteinment"
Cons: "Mexico City Airport Customs and bathrooms"
Pros: "Service from attendsnt"
Pros: "I liked that food was actually servied with yiur choice of beverage including alcohol on this flight."
Cons: "That they now charge a baggage fee."
Pros: "better service than before"
Cons: "none"
Pros: "Personnel was very courteous and helpful, smooth flight."
Cons: "Proceso de check in no es de lo mejor, después no tiene servicio de entrenimientos, pero ofrece un refrigerio que otras compañías aéreas no brindan."
Pros: "nothing!"
Cons: "everthing!"
Cons: "Flight was delayed 2 hours due to entire crew not being there. Unacceptable in 2017."
Cons: "Flight was delayed but this helped us because our flight prior was also insanely delayed."
Pros: "Late and made a 1 hour layover to a 10 hour layover."
Pros: "Nothing"
Cons: "I had purchased a ticket to fly from Puerto Escondido to Mexico City on Thursday, November 24. When I arrived at the airport, I came to an airport that was "shutdown". According to a few people I spoke to, it was because of a protest. I was not emailed or notified that I was wasting my time and money trying getting to an airport that wasn't flying out any planes that day. I was very distraught and disappointed because I am a foreigner and there was no representative front the airport or airline that this was happening and what's are the next steps I should take to get on the next plane back to United States. I spent hours and hours calling Aeromar about rebooking my flight for tomorrow so I can get out of this city. It was a nightmare on the phone because it was like the employees were trained not to help. I was told it wasn't their fault, and I need to call aero Mexico to get this straightened out. Not one employee from the many I spoke to consistently throughout the day tried to rebook my flight. They wanted me to pay for another flight which is absolutely ridiculous. I missed my flight because of some protest, something not in my control, and i kept being told too bad. I did not get offfere one solution by your staff. I was left to figure what I was going to do by myself. I didn't leave Puerto Escondido until 24 hours after I was suppose to and it was not by the help of your staff. Because of this, I will highly consider not buying tickets from this airline of their is any other option because it was an awful experience. One of He aero Mexico employees told me to stop acting childish because I was upset about missing my flight for reasons i didn't control. The customer service for aero Mexico was worse then aeromar. They kept blaming aero mar and kept saying they need to figure everything out, yet these two airline work together. Aero Mexico is the one that helps get the flight to other smaller cities. All around I had a miserable day and not one person I called from aero Mexico, like aero mar helped me or offered a solution."
Pros: "Customer service"
Cons: "Late departure"
Pros: "Check in was fast and with attention and good information about connections"
Pros: "Nothing"
Cons: "Plane Food"
Cons: "I didn't like the food at all, and couldn't complete it."
Pros: "Fairly new plane... new and much improved entertainment system..."
Cons: "I used Kayak to find my ticket and fill out my information (all kayak logos on top of the page and so on). However, when my confirmation email and e-ticket came in, they were issued by Budgetair.com. I had no experience with them and took it to be a reliable website since they were working with Kayak. However, I had to change/cancel my flight because of delayed passport delivery, and this is when everything turned very Ugly! I had to spend an hour over the phone to get connected to an agent with BudgetAir, who disconnected the line within 2 minutes saying: “please hold so I can pull up your information”. This game went on for 6 hours. I tried to connect with the airline directly to make the change, which was not possible since Budgetair had placed a restriction on this ticket. After 6-7 hours, which meant no work for me or lunch because I was sitting behind my desk with a phone on my hand, I got through an agent who was rude and impolite. He took 15 minutes to find flights for the new dates (I did it in 2 minutes on their website), and then told me to pay $315 in extra fess. When I inquired that the prices on your website for the exact same ticket is way cheaper than my original ticket price, he got angry and aggressive. Basically implying that I have no choice to take their offer as is, or let go of my original ticket price of over $2000. Long story short, DO NOT buy from BudgetAir if you like having a peace of mind!"
Pros: "The actual flight itself was fine."
Cons: "The five hour delay of departure was not fine."
Cons: "Seats are always a pain in the butt Wifi has never worked for me -slow and keeps dropping"
Pros: "Early flight was not as crowded"
Cons: "But was very busy just the same. Weather was poor"
Pros: "Friendly crew."
Cons: "Being 6' 4'' becomes an issue with modern seats."
Pros: "It was 10 minutes early"
Pros: "ground crew were friendly"
Pros: "Plenty of space. Attentive crew. Food was acceptable."
Cons: "Nothing"
Pros: "Nothing."
Cons: "Service"
Pros: "excellent service"
Cons: "flight was late"
Pros: "Nice staff"
Cons: "Uncomfortable chairs"
Pros: "Getting off the plane. Westjet is better."
Pros: "Friendly crew"
Cons: "Cramped seats"
Cons: "Many connecting flights jammed together F terminal at YYZ. SOME thing caused delay after delay. This really messed up baggage people. Once we boarded after like - 10 delays and a gate change, there were NUMEROUS whole-flight mixups with luggage - so many similar flight numbers traveling to same destination and whole flights awaiting their luggage. Our party of four had our luggage spread through THREE different planes. WTH? No customer service at DTW once we arrived and there were so many livid people. Absolutely awful. We were supposed to arrive at 5PM and it's now 3:11AM. My son just completed filing a luggage claim loss. And we are off to drive home to Grand Rapids two hours away. Nightmare."
Pros: "The attendants were friendly. The air conditioning was on point. Good music. I listened to the new slowdive for the whole flight."
Cons: "There wasn't anything I remember not liking. It was great."
Pros: "Very good overall."
Cons: "Entertainment selection poor and dated."
Pros: "Crew was great"
Cons: "Seats were to close together"
Cons: "The 2 hour delay."
Pros: "Great food, attentive service and comfortable seating"
Pros: "easy flight"
Cons: "small flights"
Pros: "Food"
Cons: "I had to leave"
Pros: "This was the absolute worst experience of my life. Out flight from Calgary to LAX was on the complete other side of the airport than our connector to San Diego. After a delay we had a short amount of time to get to the next flight. We literally were told to just cross the parking lot. Well... that ended up being a 25 minute run across the airport to only have to go thru security again. After navigating construction and parking structures we got to our gate 10 minutes late and would not be let on the flight. There was zero communication, sympathy or help from the United Airlines staff. We were told it was not their problem because we came in through Air Canada- BUT we booked through United! All in all it was an absolute nightmare that ended in us renting a car at 12am and driving back to San Diego with zero compensation from United Airlines"
Cons: "No communication between airlines! No customer service to fix their lack of planning and communication. Just terrible all around"
Pros: "Entertainment"
Cons: "too hot in cabin missing brewage onboard"
Cons: "4.5 hour delay. 30 mins to try and use a voucher (???)"
Pros: "I didn't fly from Calgary to Vancouver."
Cons: "To small of plane."
Pros: "seat beverage flight service time"
Cons: "Not noisy kids control It can not rest during the flight"
Pros: "This flight is a step off the path."
Pros: "Air Canada is not a goo Air Lines for customer service."
Cons: "I do not like there customer service policy."
Pros: "Time of the flight was quick."
Pros: "Crew was friendly and courteous."
Cons: "Flight delayed as usual (for Air Canada)"
Pros: "nothing"
Cons: "everything"
Cons: "Can't believe not even pretzels"
Pros: "Screen for each seat with movie and TV options. Seating was comfortable and had adequate space."
Cons: "Only drinks were offered, no snack. There was food available for purchase, but no snack item provided."
Pros: "Wifi"
Cons: "TV didn't work Not snack or snack/food options even asked Got offered a drink much too late in the flight"
Pros: "Entertainment system did not work"
Cons: "Crew provided a card to contact air Canada for compensation"
Pros: "Was on time"
Cons: "Entertainment console didn't work"
Pros: "Everything was satisfactory. I wasn't expecting to pay for my light suitcase"
Cons: "The seats"
Pros: "Roomy preferred seats"
Cons: "No snacks"
Pros: "Everything is perfect in this flight .. Thnx"
Pros: "It was okay."
Cons: "We were delayed by an hour due to a fuel issue. The food was horrible. I will never fly Air Canada again."
Cons: "Q400 noisy, lack of storage space"
Cons: "My wife & I sat apart for the entire trip b/c Air Canada did not allow us to pick our seats till 24 hrs before the flight, except by paying a fee!"
Pros: "The plane could fly"
Cons: "German Shepard in my seat. We didnt have seats together. Very bad flight"
Cons: "the airline was not helpful with accommodating pregnant wife. Rude. Won't fly with them again."
Pros: "Run by united but more efficient than a recent Air Canada flight."
Cons: "3 hour flight and had to pay extra for entertainment. Only two biscuits given for food. Cramped seats for anyone 6ft tall."