Very bumpy ride with lot of turbulence. However, the flight landed 25 minutes early, which shortened the time.
Pros: "Very bad customer service"
Cons: "Very bad customer service"
Cons: "Plane was delayed and boarding was a bit confusing at the start but then quickly fixed"
Cons: "Security in Istanbul on return flight required me to exit transfer area, pay $30 visa fee and check a set of hiking poles. This was not a requirement on the three other legs of this flight reservation."
Pros: "I liked the plane and the price."
Cons: "Boarding was crowded, hot, and disorganized in IST."
Pros: "On time. Really fast the check in. Nice crew. Confortable."
Cons: "i liked everything"
Cons: "Seat adjustments were not working on both seats in the Houston- Istanbul segment!!"
Pros: "Sfo-ist I would rate 5 stars, great hospitality and food. IST-SFO 3 stars, bad food, not a welcoming staff."
Cons: "Istanbul Airport: Overcrowding at Arrival / Transit Terminal Way finding-poor signage for transit passengers"
Pros: "Service, crew were great."
Cons: "Choices of Indian movies and TV programs.game solitaire can be more automated especially the end."
Pros: "good flight"
Pros: "Comfortable, great food, awesome crew! I love that they have a great variety of entertainment material."
Pros: "My experience on Turkish Airlines exceeded expectations. Boarding was smooth and the flight was on time. Service was excellent and staff professional. The crew was courteous but the hostesses could try smiling a bit more. Their courtesy was appreciated but it felt very methodical, more of an obligation and not spontaneous. The pilot did a great introduction and gave information about the trip. Also the plane toilets were clean compared to other companies. I expected to see a wider selection of more recent and award winning movies. Will definitely fly Turkish Airlines again."
Cons: "I had a 4 hour layover. The airport is not organized. It was impossible to find any Turkish Airline help desks and personnel. I definitely would have expected to see more ground personnel helping travellers."
Pros: "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
Cons: "No beer or wine with meals, noisy flight and cheap headphones"
Pros: "Turkish airlines have always been perfect for me. This was yet another fulfilling experience with the services, the food and other stuff being extremely satisfying."
Pros: "Economy passengers received an amenity kit Seats had a foot rest"
Cons: "The Istanbul airport is very large and there are many people. The signage is generally pretty good, but it was confusing getting off the airplane from Berlin and seeing a sign saying something like " foreigners." I waited in that very long line for at least 30 minutes which ate up most of my layover time. Only to find out that it was for people with visas coming into Turley. I was directed to another, poorly marked, line for people transferring planes."
Pros: "On time Good service Just excellent It's first time for me with turkish airline but I love it"
Cons: "No thing"
Cons: "You could be choose food... one of the dish was only pasta... what about the people who's allergic? I am... The business class crew was very stuck up! Totally looked down at people who wasn't in the business class... The Aircraft has no AC that you could adjust air blowing on you! It was incredibly hot the whole time !"
Pros: "Crew was extremely pleasant and accommodating. The flight was very comfortable. Everything was done in a timely manner."
Cons: "As a business class passenger I wish our boarding process could have been better and perhaps separated from coach."
Pros: "Service was professional and they did their job well"
Pros: "It was my first time flying with Turkish airlines. I was surprised that economy class was treated like first class in other airlines. I felt like a queen! The food was just unbelievably good (usually I'm not excited about food on planes). I can't imagine what experience you get in actual first class then. Great job! Please, never change it!"
Cons: "The boarding starts an hour before departure. It's overkill. But if it makes you do your job the way you do, that's awesome."
Pros: "Great : food. Entertainment , service . Check in, laguage accommodation."
Cons: "In All my flights with them it is Sssoooo hot!!! They save on A/C??? I asked to cool the cabine - they did for 15 min and back to heat again . Managing seat assignment is impossible if you book through a website other than theirs . They don't have an "economy comfort " option"
Cons: "Airline should advise during check in- especially on line check in there are no electronics on board. This caused significant delay and annoyance for about 100+ passengers"
Cons: "The layover was too long."
Pros: "Clean bathrooms all the times. Eagerness of creaw to take action of our reauest of drink, coffee etc."
Cons: "Foot rest in plane from IST to ATL is restricting leg movements and hits legs when not lowered. Can get rid of foot rest. Also seat leg room and widht were noticably small compaired to flights from IAD to IST."
Cons: "Boarding process in Istanbul was very difficult. 5 security checks just getting from the plane from Brussels to our gate is excessive and time consuming. Very little organization at the gate as well. Not smooth at all."
Pros: "The food was amazing."
Pros: "No personal entertainment screen. No USB jack. These alone are unacceptable esp for an international flight. Food was terrible - vegetarian option was plain pasta!. Seats cramped and too close together. Crew didn't manage passengers putting luggage away so passengers did it very badly taking up overhead room with jackets and small bags. Gate was overcrowded and hot without enough seats. Staff was pleasant though and friendly and courteous and efficient."
Pros: "I really appreciated the service. I asked questions that were real to me but could come across like childish and the staff took great care of me."
Pros: "Good service and good food!"
Cons: "Thé flight was full and I felt as if I was in a can of sardines!!! The plane is old and the video system did not function well!"
Pros: "The personal is always very very friendly."
Cons: "We did not have any TV"
Pros: "I was onboarding and the land crew did not do anything to oraganize the lines when the passengers were trying tto board."
Pros: "Friendly & good food"
Cons: "Very organized"
Cons: "Crew seemed harried, and even ignored me at times."
Pros: "Great service onboard."
Cons: "Attendants did not smile, but were helpful."
Pros: "Spacious, nice, friendly, I didn't eat the food because I have dietary restrictions but it looked good."
Pros: "The friendly atmosphere, and the choice of food and drink."
Cons: "Nothing was wrong"
Cons: "boarding was horrible of both legs of my Turkish Airline. The Istanbul Airport is a total disaster and dysfunctional. Experience delays in both baggage and flights."
Pros: "Food is fresh and tasty. Safe landings and overall flight experience is very pleasing."
Pros: "I like the comfort of the interior, the entertainment."
Cons: "I did not quite like the food. The macaroni dish, I did not like particularly. Didn't eat it at all. Chinyere"
Pros: "Everything..the crew the seats and everything."
Pros: "Flowers in the bathroom! WOW! Hot rolls with meals! Wide variety of choices in online movies. Somehow my name was dropped from the Vegetarian Meal list. (It was there DEL to Istanbul, but not Istanbul to MIA). So, the chief made a grilled veggie plate for me that was excellent. Crew was very polite and handled the situation in a friendly & professional manner."
Cons: "I reserved an aisle seat. Due to lower back & hip problems I need to get up and stretch. Turkish Airlines changed my seat reservation to a middle seat. The woman next to me was rather large, took up a lot of real estate (took up her seat and overflowed onto mine) and was unfriendly. It was impossible for me to get up, or to stretch. I was unable to return to work today due to sciatica problems related to flight seating. (I checked with the flight drew. The plane was full. There were no aisle seats available even if I could afford to upgrade to another class.)"