We enjoyed the flight very much. The flight staff was very helpful and friendly.
Cons: "Crew miss my drink"
Cons: "Seats after 1st hr, will feel uncomfortable"
Pros: "Crew was attentive and made extra effort to meet special requests from passengers."
Pros: "Same as above on SIN-BKK"
Cons: "Next time in B787 Dreamliner"
Pros: "Kindy flight attedances,,smooth boarding,,delicious food"
Pros: "Entertainment system ok"
Cons: "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
Cons: "My moslem meal selection wasn’t provided onboard"
Pros: "Well organized boarding, friendliness of staff, food service"
Cons: "Flight was delayed by about an hour."
Cons: "The toilets were a little unsanitary."
Cons: "Flight was late due to the eternal airtraffic mess at suvanabhumi whenever it rains"
Pros: "Entertainment ok but not newest, boarding smooth, food ok"
Cons: "Long waiting time for baggage, food not exceptional"
Pros: "My neighbor"
Cons: "Fight war delayed and we got a security check upon arrival"
Pros: "crew very helpful with seating service on board also good"
Cons: "head phones for entertainment very uncomfortable Food not to my taste"
Pros: "In flight entertainment systems"
Cons: "I had beef with mashed potatoes but I found the beef was quite tough."
Cons: "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
Cons: "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
Pros: "check-in, priority lane, BKK-SKL, boarding, crew, cabin, disembark, baggage claim to cab home"
Cons: "baby crying throughout the flight"
Cons: "I Booked a flight that stated that it only had one stop in singapore, then direct to SFO after arriving in singapore i was told that i had to go to a transfer counter, that there was a problem with my ticket. after arriving at the transfer counter they took my boarding pass for my dircet flight to SFO, & told me that i now had a stop in hong kong, that the direct flight to SFO was over booked!! this is not right i wouldn't of booked this flight if they had been truthfull about the extra stop. i will never use singapore airline or kayak again!!!"
Pros: "But I got to take Qatar airline and the service was great"
Cons: "Almost missed the flight, havent noticed the passengers in prior"
Cons: "Mediocre food, lousy entertainment system that belongs to the last decade. Singapore Airlines has not been the premium carrier it was a decade ago and is now simply a so-so airline charging exorbitant fares."
Pros: "Service is the best among the airlines I’ve ever taken"
Cons: "Never ever get free upgrade"
Pros: "Boarding ok, timely departure. Food very good for plane food."
Cons: "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
Pros: "The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Cons: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Cons: "Old plane. Old in flight entertainment."
Pros: "Crew is big on service and being true professionals. Always smiling and being attentive"
Cons: "AC works when wheels are up and engines kick in. So its stuffy whilst on the ground"
Pros: "Safety, Friendlyness, Seats, Entertainment"
Pros: "Very helpful and polite staff"
Cons: "Old B777-200 with small personal screen. And they don't have pillows on board."
Pros: "clean aircraft and friendly cabin crew"
Cons: "uncomfortable seats, average meals, poor infotainment selection"
Pros: "The comfortable with pillow & blanket given... Crews are friendly & approachable."
Cons: "The food is average taste... a bit salty :("
Pros: "crews are energetic and warm welcoming passengers."
Cons: "aircon temperature is too hot for seat 50H area."
Pros: "Entertainment was great"
Cons: "The food is getting worse"
Pros: "Professionalism and friendliness of crew"
Cons: "Seat not great for my length even though it was business class"
Pros: "The cabin attendants kept us well hydrated."
Cons: "The entertainment options were mediocre. Gluten-free meal may have contained traces of gluten."
Cons: "cramped seats freezing cold"
Pros: "I love flying by singapore airlines! Firstly because its direct flight from home plus service on sq is always impeccable. Plus i can easily order a singapore sling and a campari spritz, which is so nice while watching a movie :)"
Cons: "I didnt really like the food this time and entertainment on the way back was so sad! No new movies unlike on the way there :( dont really like being woken up for meals though, would be nice if they left a note to get a meal from them once ive gotten up. Coz i was trying to sleep so i dont get jetlagged back in sg. Which i did unfortunately :( not jetlag when i arrived in rome though :)"
Pros: "The SIA crew is the most gentle and careful I have ever encountered."
Cons: "The food is below average. The quantity is OK but the choices/taste in not matching the best airlines."
Pros: "Aircraft was OK."
Cons: "Cabin crew service can definitely be better. Should offer more snacks for long flights."
Pros: "Consistently good food."
Cons: "Entertainment system sometimes froze, didn't remember where I was in the movie."
Pros: "Always great and efficient service. Comfortable despite the limitations of the plane itself (don't particularly like Airbus planes)."
Cons: "Wish the food could have been better and the choice for dessert wider."
Cons: "Delayed two and a half hours! Scheduled flight to take off at 0010hours was already a no brainer. Taking off at 0330hours is a killer!"
Pros: "I liked how often the staff walked down the ailes to help. They are very attentive. The entertainment is endless. Seats were standard in economy class, I recommended upgrading for that long of a flight."
Cons: "To my flight specifically, it got adjusted without telling me so I ended up missing my final transfer. I was not given a notification for a flight change. Someone met me at the end of my second flight to tell me I missed my connecting flight. With the adjusted flight Singapore gave me, there was no chance I would have made it. They did purchase a ticket for me on another airline to get to San Francisco in the end."
Pros: "The crew is really the only thing making the flight enjoyable."
Cons: "SQ800/805 are operated with "old" 777-200. The cabin is definitely not up to the Singapore Airlines standard. The IFE in particular is showing a very poor screen. And the food was, as frequently on SQ, below average."
Pros: "Crew were friendly and constantly moving through the cabin with drinks and snacks (outside of meal times)"
Cons: "The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
Pros: "Customer service , crew was nice"
Cons: "Food was terrible out of MEL.. Didn't have any choice at all.. Tasteless , should improve"
Pros: "Service, food and staff were great."
Cons: "Aircraft was dated and in desperate need of a refurb"
Cons: "Earphones were poor and when replaced still did t work well"
Cons: "Being told to not use phones (in airplane mode) for quite some time before takeoff and touch down. Never been a concern in the past"
Pros: "The price is a big factor, all the rest was very good"
Pros: "The crew team was very nice, a inflight meal was offered and baggage arrived within 10 minutes of being off the plane."
Cons: "The plane was older and did not have any modern amenities. The seats were somewhat hard and not very comfortable. There was no inflight enterainment so be sure to bring a book."
Pros: "Very good quick smooth flight. On time departure and arrival"
Pros: "Staff were so friendly!!"
Pros: "Sweet and professional staff"
Pros: "I liked that they even offered food on a 1.5 hour flight. Appreciate that"
Pros: "Efficient crew with Thai graciousness, good service, unexpected snack and beverage service, on time departure."
Pros: "Good food, good service, comfy plane!"
Pros: "Nice comfortable flight, food was good"
Pros: "We arrive in our destination in one piece that’s the only thing I like."
Pros: "Small plane but wasn't full. No one sat in seat next to me. Friendly attendants."
Cons: "Freezing cold. Small prop plane wasn't at gate. Had to take a short shuttle ride from gate to plane which was on runway."
Cons: "BA left all the passengers stranded on the tarmac between the terminal and the plane for too long, some people looked like they were going to pass out."
Pros: "On time and lots of room with plane about 30% full."
Cons: "Good poor."
Pros: "Seating was more spacious than on the long flights."
Cons: "No problems."
Pros: "The food is great. Even for a 50 minute flight, we had a delicious noodle shrimp dish! Nice generous serving of OJ in the morning along with a large bottle of water!"
Cons: "Whoever looked after my luggage threw it so hard that it snapped the handle on the inside, so it makes it almost difficult to insert/withdraw the handle now from the bag. Very annoying!"
Pros: "Wonderful service, great food, helpful, on time! A+ airline!!"
Pros: "Spacious cabin, fed even on a short flight. Overall very impressed."
Pros: "Service, entertainment, food, beverageS, took of perfectly on time and landed 15 min before the schedule time"
Cons: "Old (A319) and dirty (outside) plane"
Pros: "The flight arrived at destination prior to schedule time."
Cons: "Average to pour Old airplane Flight attendants were busy taking care of themselves Equipment/entertainment was nonexistent"
Pros: "Full service (with meal) on 1 hour flight!"
Pros: "the food"
Cons: "the delays"
Pros: "Staff was polite and there was good food provided even though it was only an hour-long flight. Overall, it was a good experience. Not an exemplary flight, but I would fly with them again if the occasion arose."
Cons: "Plane was a bit older and more outdated than I expected for a "boutique airline." Seats were not entirely uncomfortable, but I'm not sure I would enjoy them for a longer flight. No entertainment provided, but I wouldn't expect there to be for such a short flight."
Pros: "It was all standard, nothing to praise this air line with"
Cons: "It was all standard, nothing to praise this air line with"
Pros: "I flew to SukhoThai Thailand And the plane was an ART 72-500/600 propeller plane, so don't expect any entertainment on board. The flight was an hour and 5 min long and if you don't like to feel turbulence this is not the type of plane you want to take but you don't have a choice since sukhothai airport is only one runway. Other than that it was a good flight."
Pros: "Not in the mood for this section"
Cons: "Late by around one hour on a mid day Saturday flight. Had paid full price to fly at the time period and hence even mor dissatisfied with late again service."
Pros: "My friend started to feel claustrophobic because the airplane was so stuffy and didn’t depart gate fore at l ast thirty minutes after expected departure time. We were not told til after fifteen minutes. All the while it was hot and stuffy. The landing was rocky and really quite scary"
Cons: "It was sweet that they offered a hot meal but I don’t eat chicken so I’m hoping the food was not wasted. They really should ask first, that way there is no waste. The staff were kind and friendly"
Pros: "Ontime, friendly service. good boarding."
Pros: "The flight got us to our destination, with minimal fuss and no frills, which is what we paid for - so while the stars I gave aren’t amazing, it was exactly what we paid for"
Cons: "The flight did get us to the final destination, how they lost our bags and as a result we missed our shuttle to our ferry. Apparently the bags never got on the HK flight and therefore probably won’t make it to us for a day or 2. Then while we were filling in there paper work to get our bag back, we missed our already paid shuttle bus. We then had to pay for a taxi, which was 4 Times the price..."
Cons: "I'd heard Bangkok Airways was the best boutique airline in Asia so I was a little disappointed. There was no vegetarian food option, blink and you missed the drink service, the plane was quite old stock but comfortable enough. Boarding wad a little confusing - multiple flights called to the same gate at the same time and not particularly good signage about what do when you got there. Having said that, the staff were be mentally polite and tried to be helpful and that they attempted any kind of service on the 40min flight from Bangkok to Siem Reap was laudable. Still better than some experiences I've had on Ryanair or Eurowings in Europe."
Pros: "Polite courteous staff and crew."
Cons: "Attitude of visiting tourists "Chinese and Russian" tourists need to learn why we use a Q."
Pros: "Comfortable space , on time, attentive crew"
Pros: "Not much!"
Cons: "At check-in, i found out that I had to either pay 4x ticket price for my luggage or buy a completely new ticket again for 2x the original price and no credit for initial ticket. So overall, very bad experience!"
Pros: "Excellent services and on time. The crews were friendly and very helpful. One free bag check in."
Pros: "The lounge for passengers was great!"
Cons: "Flavour of the meals"
Pros: "Everything about the flight and the food service"
Pros: "Everything was excellent!"
Pros: "almost all"
Cons: "The choice of drinks and the taste of coffee"
Pros: "Crew lovely, and meal served on 1 hour flight. Also use of lounge at both airports we used."
Cons: "Both flights a bit late leaving but not really a problem, seemed to make up the time on route."
Cons: "No entertainment on this aircraft"
Pros: "The pilot did an excellent job of landing in bad weather."
Cons: "The flight was delayed by about 4 hours with little information provided to us. The communication with passengers could be improved."
Pros: "Very poor boarding and disembarking using buses"
Pros: "That it was on time mostly and got us to our destination. Food was a saving grace compared to the overall experience."
Cons: "Super old equipment, no entertainment at all for an international flight at least for the longer 4 hour leg. Their motto fly boutique feel unique is a joke. You could tell they are a cheap cheap airline, they never got a gate at any airport, appeared like relegated to the far flung corners of the airport! Always busing us to and from the gates. In flight bare bones with rickety old seats. Certainly for the super budget minded a good value maybe but I won't be traveling with them anytime soon. crew kept asking me to remove my noise canceling headphones. No airline has ever asked me to coz duh that's their purpose!"
Cons: "Apart from delays it was a fine flight that got me to my destination safely"
Pros: "Great service. They served food in a flight that was only about an hour in the air. It was fast and efficient. The lounge in koh samui was great"
Cons: "No complaints"
Pros: "Comfortable seats"
Cons: "Cabin was very warm for a long time. Boarding could be more organized. Food - fish for main fish and tuna salad. I like fish, but really?"
Cons: "Flight departed one hour late due to late arrival. There should have been more information updates provided to waiting passengers at the airport."
Pros: "The snacks, staffs and the seat were amazing. Garuda never fail me."
Pros: "On time smooth flight"
Pros: "Void Jancok"
Cons: "Void Jancok"
Pros: "Excellent cabin service"
Cons: "All seats need to be renewed urgently"
Pros: "It was a direct flight. The greeting crew member at boarding was nice."
Cons: "The flight was late. Food and beverage was average. Crew were unengaged. Seating was squashy and I was placed between 2 men."
Pros: "Staff very accomadating throughout the flight"
Pros: "Cabin crew services very friendly"
Cons: "Mediocre food, old movie list mostly. The biggest complain is both duiring the CGK T3 international outbound and inbound flight makes you walk the whole length of t3 from the departure gate as the plane for this international flight was parked at the most corner part of domestic terminal. No travellator, no buggy. Terrible for the elders.and bi assistance can be seen"
Cons: "Food wasnt very nice, Stringy, Dry Beef, Over cooked veges and the Yorkshire pud ( I think) ??? We did not enjoy, in fact returned most."
Pros: "On time"
Cons: "Passengers Have to walk a long way during boarding as the plane is not at the assigned intl gate but on the domestic side. Food is bland, instant noodle may taste much better."
Pros: "The level of care given I required wheelchair assistance to the aircraft."
Cons: "Being woken up at 4am for breakfast, when I asked not to be woken up."
Pros: "Flight was normal. Nothing special. Flight wad on time."
Cons: "Boarding didn't commence as started"
Pros: "The boarding procedure from CGK T3 is pretty smooth and good!"
Cons: "The food... taste quite weird. It’s a far far cry from the standard of an Indonesian food."
Pros: "Boarding on time, efficient flight, handled well, on time at destination."
Cons: "Long check in queue, many counters closed, counter staff seemed very busy with talking to their colleagues while checking in passengers. I am used better from Garuda."
Pros: "Smooth flight on time including lunch service. Good entertainment system. Friendly attentive crew."
Cons: "Low quality food. On arrival in Bali walked a long way inside terminal down corridors and up-down stairs without anyone guiding disembarking passengers and without signs guiding us. We even passed other passengers in the halls boarding their flights. So disorganized!"
Pros: "Service and comfort during fly"
Cons: "A but delay"
Pros: "Garuda is the best"
Cons: "I like all"
Cons: "I purchased 3 legs of a trip on-line and tried daily for 50+ days to make a seat reservation. Occasionally, a screen would appear that stated a fee would be charged. I had no problem with that and was prepared with my credit card to make payment only to be told "oops there was an error" and the transaction could not be completed. I called the Garuda contact number in the U.S. twice and was told there was nothing that could be done from the US and I would have to take care of it when I arrived in Bangkok. I probably will never fly Garuda again so it really will not be a problem."
Pros: "All the flight handling is fine all the way from Perth up to Jakarta"
Pros: "Staff greeting"
Cons: "Food, narrow seat, entertainment selection"
Pros: "Planes are confortables"
Cons: "Always late ? 3 flights this week with Garuda all 3 be delays. How they get away with this.."
Pros: "Non stop"
Cons: "Delay by 2 plus hours!"
Pros: "Crew still manage to provide their excellent services instead of all of the problem related to boarding."
Cons: "There's no dedicated Garuda counter for internet checked-in international passengers at Soekarno Hatta T3; you need to queue together with the other passengers. I've put a formal suggestion before to Garuda several months ago; seems nobody care. Gate information is confusing, initially shown gate number at *domestic* terminal; then changed again twice. In the end they took you on a bus-ride to domestic gate; need to climb a couple of narrow stairs (good luck for older people); the escalator next to it is set for descending only while the ground crew doing nothing. Then your plane are on the 7th queue for another 20 minutes. Food is mediocre, in flight entertainment suddenly went blank and resetting for several minutes."
Pros: "Absolutely nothing - your Arline’s cancelled our flight and could got us out in 1 instead of 3 days late. You even tried charge a change fee or $ 800 more for business class Tix to depart earlier!"
Cons: "see message above"
Cons: "Flight was delayed and more assistance could be provided to passenger on transit as most are not familiar with the new huge airport"
Cons: "Waited for over an hour for the last bags to be loaded to the baggage carousel at LAX, only to find out that a CZ employee standing two feet away from me had a sheet of paper with the owner names of four pieces of luggage known to be "stuck" in China. Bah humbug!"
Pros: "..service great - I normally fly Singapore airlines - but now I will always consider guruda"
Cons: "...had same movies going to Indonesia ...and on the return journey to London being a 14hr 20 min flight to Jakarta I had watched many of the film's - I was a little disappointed to see the film list hadn't changed when I was about to sit through a 13 hr return trip !!"
Pros: "Fiod, flight experience, boarding. The flight staff was very good and helpful, as was the ground crew"
Pros: "Warm crew and comfortable flight,take off and landing."
Cons: "Nothing much."
Pros: "Gr8 service on land and air way to go Garuda"
Pros: "Crew always courteous"
Cons: "Operational Delay? 75 min?! Unacceptable for a country flagship carrier.. The explanation Operational issue is lack of respect to Garuda customers.. It say nothing at all."
Pros: "Crew always courteous"
Cons: "Operational Delay? 75 min?! Unacceptable for a country flagship carrier.. The explanation Operational issue is lack of respect to Garuda customers.. It say nothing at all."
Pros: "One thing that i love about garuda indonesia is their service"
Cons: "The entertainment system need more variation"
Cons: "Staffs separate seat from parent and kids. Crazy."
Pros: "We were warmly greeted and quickly checked in ...very efficient. The plane even left a bit early...don't be late!"
Pros: "Food, flight, service, entertainment, free checked bag"
Pros: "the food was good, but the use of SO much plastic is horrible."
Cons: "the plastic used for the food. Super wasteful, cheap and flimsy! Indonesia (in general) needs to step up their game on protecting the planet and not destroying it. Set an example, especially since you are offering flights to Raja Ampat. One flight attended (name started with KOR...) was not friendly and helpful at all. I asked if could safely store some fragile items and she said put it in the overhead bin. I said it would get destroyed and she just stopped the conversation and asked me to go to my seat. That is not helpful, nor is that good customer service."
Pros: "Crew service and punctuality of takeoff/arrival"
Cons: "Leg room too small"
Pros: "Garuda Indonesia is just a very good airline."
Cons: "The bad things is the luggage handling at smaller airports."
Pros: "Crew members were friendly and helpful"
Cons: "Knee room was very tight.."
Pros: "Nice to have food and good entertainment on an affordable flight"
Pros: "Their lounge in Soekarno Hatta is cozy with a lot of food choices."
Cons: "Now, they won't give you a choice for the meal. The movie selection has been stagnant for three months. Boarding in Soekarno Hatta is based on first come first based basis, not based on class/membership/row number."
Pros: "The crew are polite."
Cons: "Insufficient information about boarding , no announcement. No information screen. The food was a bit strange."
Cons: "Sin-Jkt Fish with Rice: rice was very salty"
Pros: "Garuda has come a long way to be voted as worlds best cabin. I'm impressed by the service and the food. It certainly has improved. Certainly will fly again with them."
Cons: "The only negative feedback was the transit in Depansar whereby luggages have to be claimed when transferred from international to domestic terminal. This is cumbersome and time consuming. As luggage have to be check on again. I do hope they will have auto self transferred in the near future."
Pros: "Great service and food"
Pros: "The flight from strong was delayed by 2.5 hours due to a technical problem. In spite of this delay Garuda made sure I made my connection in Makassar and my luggage also made the connection."
Cons: "Being a Westerner, a lighter choice for food might have been nice. Perhaps just fruit and vegetables would have been good. Also since i had three flights being served a heavy meal on each flight was more than I needed."
Pros: "Service on board as usual friendly and professional"
Cons: "Flight was delayed for 30 minutes due to late arrival of the same aircraft from Jakarta"
Pros: "Despite the Covid-19, l'm so happy that China Airlines is operating and safely brought us back to SFO."
Pros: "organization ans timely process on the check in counter on forward"
Cons: "the gate announcements not very clear."
Pros: "Seat spacing was bigger than my flights to Bangkok/Taipei, loved movie choices"
Cons: "sanitation wipes for trays and arm rests"
Cons: "Have more flights!"
Pros: "The crew named Lucy was extraordinary,, the best I've experienced."
Cons: "The seat was small, the food can't compare to Arab airlines, entertainment doesn't have much selection."
Pros: "Crews were excellent. Food was actually good!"
Cons: "More comfortable seats for long haul would have been nice!"
Pros: "The crews were super excellent. Kind and warm hearted services. Airplane is old but it is a short haul and does not matter much."
Pros: "The seat supper comfort and landing very smooth"
Pros: "The seat was better than other airlines."
Cons: "The food options for vegetarians."
Pros: "Short connecting in taiwan"
Pros: "The crew was so attentive and hospitable"
Cons: "Not enough let room, I’m 5.9 and it was uncomfortable for me."
Pros: "Crew was great... Seat was good"
Pros: "Good seat with plenty of leg room and great entertainment system."
Cons: "Noisy(kids) and the lights turned on and off every half hour...hard to get some sleep on a 10 hours flight."
Pros: "Crew was great."
Cons: "Boarded an hour late."
Cons: "Boarding was slow and tedious. Airline officials did not board according to zones printed on boarding pass. Arm rest in seats were locked in place and did not pivot up to allow using the adjacent empty seat."
Pros: "seats were full configurable, tray table very logical and space all felt useable."
Cons: "the seats in business class as 1-2-1 seating. each seat has aisle access! flight was super smooth, seats comfortable, although the ‘2’ seas had no arm rest on the isle side. took a little getting used to. There was no overhead bin for the center “2” seas, had to share with the outer window occupants, but plenty of room. IFE was a huge screen with great programming. it looked like.a 16 or 18” screen. meal service was above average and wine selection was strong. featuring both old world and new."
Cons: "All staff was excellent"
Pros: "Crew was nice. We would have missed a connecting flight, but the airline arranged for late arrivals. The only thing was they didn’t tell us this and we ran to the gate anyway. Entertainment was free and had a fair selection."
Cons: "The only thing, was the seats are too small. For a long international flight like this it’s tough sitting in that middle seat."
Cons: "These are some of the narrowest seats I've experienced in a full-sized airplane. Please note, I am a normal sized human."
Pros: "Transit was smooth and efficient."
Pros: "Even though we were delayed out of BkK, they held the flight to SFO and got us on and our luggage too !"
Cons: "Food selection and quality poor"
Pros: "Everything, the service, the food, the disposable toothbrushes & toothpaste in the bathrooms, I’ll always fly China Air going to Asia from now on, they are awesome!"
Cons: "ran out of food options, was not given a choice and served meat I could not eat."
Pros: "The crew is always very helpful and polite go out of your way to make you comfortable I have a slight disability that they accommodate when possible"
Cons: "Who was a good trip there was nothing I did not like everything that I expected the food could have been a little bit better but it wasn't bad"
Cons: "They have awful customer service and caused me to miss a flight and have to purchase all new flights. I will never use them again."
Pros: "The crew were friendly and prompt, food service was was excellent, tons of games and movies to watch, comfortable seating."
Cons: "Coffee cups were to small lol"
Pros: "The fact that the flight was on time the service was grate ."
Pros: "Easy flight from TPE to SIN. The plane was clean and the crew were attentive and pleasant."
Cons: "The plane was older and starting to show signs of wear and tear. The snacks were okay, but the meal served was nearly inedible. Limited selection of beverages. The entertainment system was slow and did not contain as much content as other international lines I've flown."
Cons: "They damaged my luggage"
Cons: "I was flying with todler and they dont have food option for kids also the menu was only left to one choice, and it's too spicy for todler to eat, so it was bad in food choice."
Pros: "The crew memebers were very kind and assisted in any way possible."
Cons: "The seats were not that comfortable and very close together. Very booked flight"
Pros: "The chicken and rice dish was tasty. I also appreciated the fresh fruit."
Pros: "The airplane was new. Nice seats and nice video system. The flight crew were very nice, professional and quite beautiful. My companion was late to board but the airline waited for him. Veryu impressive!"
Cons: "The food was typical airline food which is not very good."
Cons: "Everything. I will never fly this airline again!"
Pros: "They were very helpful with the connecting flight and ensured we made our way thru the airport quickly."
Cons: "All was fine but why can't my earphone jacks fit into the airplane jacks? As it is I need to hold it in place"
Pros: "After hearing horror stories of this particular airlines , it was quite the opposite . I had asked to get out in emergency seating for the extra leg room due to being a tall guy . The met my accommodations with no problem . I would def fly with them again"
Pros: "Aside from the one issue mentioned, everything else was fine."
Cons: "The flight took off on time and then veered far off the usual route, resulting in arrival an hour late. If any explanation was given in any language, I must have missed it."
Pros: "Nothing. Didn't make flight and tried to contact by phone multiple times via email and phone to switch and was ignored"
Cons: "Tried to change flight according to their policy but was unsuccessful in getting in touch or getting a response from anybody in their company after multiple tries via phone and email. Please help me rectify"
Pros: "They put many American airlines to shame, as they are so efficient and pleasant. Flights were very on-time, with only small delays. Very good at de-planing passengers quickly."
Cons: "Nothing was bad. Great flight/plane and crew."
Pros: "Great atmosphere on the plane and very clean."
Cons: "I would have liked to have more vegetarian and vegan food options on board the aircraft."
Pros: "comfortable seating and up to date entertainment."
Cons: "Food was not that good."
Cons: "Even though we had reserved seating, they changed the seating and gave us crappy seats."
Pros: "Online was very strict in not discounting anything. There was room in Business class and I paid full price. Most airlines have a deep discount when searched a few days before the flight. So, that might fill the vacancies in business and make me a faithful passenger. The disability assistance was very good in Bangkok and Taipei. Disability assistance was horrible(wheelchair) assistance in SFO. I had NO assistance for 90 minutes to obtain a wheelchair while .d waiting to board my departure from SFO . The same was true but worse on the return to SFO. I was let off the plane LAST and the wheelchair was not there and I waited. The wheelchair person parked me outside the gate and said NOTHING and walked away. After 15 minutes waiting for his return, I went on my own and nearly passed out waiting in the horrible immigration line. It took 120 minutes from leaving the plane to getting in my car at the airport. Ridiculoius and a violation of Americans with Disabilities ACT."
Cons: "Already stated."
Cons: "Terrible and ride employees"
Pros: "Great movie selection, very helpful staff, decent food, even got new leg recliners!"
Cons: "The seats are still just so cramped!"
Pros: "Crews were good."
Cons: "Delay for almost two hours."
Pros: "Seat, entertainment, service"
Cons: "Not on time. Flight delay not due to weather but due to ground crew didn't have everything ready for plane to depart. 1.5 hrs wait at terminal and 1/2 HR wait inside plane."
Pros: "The seats were slightly more spacious in the foot and knee areas and the staff was very nice and accommodating. They spoke good English and j felt my needs were more than adequately addressed."
Cons: "The flight before arrived late and caused the flight to depart almost an hour late and make a short connection in Taipei even shorter."
Pros: "The flight crew and services were adequate and hospitable. Boarding and landing time were on time without delays."
Cons: "The food was just satisfactory; tasted like a bento box you can get from a convenience store. The entertainment screens were quite troublesome to watch. Even with the brightness turned at maximum value, I had difficulty in making out what was happening on the screen."
Pros: "Great new airport. Friendly staff. Traveled with them before and will again. Great rate and 2 bags!"
Cons: "There was wery cold on the plane."
Pros: "Crew was perfect, seat was great"
Cons: "All is well."
Pros: "Crew was very professional and helpful."
Cons: "Transit process at Istanbul airport was not very smooth. Ground staff could have been more helpful."
Pros: "Good food, excellent lounge in Istanbul and super comfy seats in the longer leg"
Cons: "Boarding crew did not have the required knowledge of visa process and made us wait 40 mins"
Cons: "My luggage was lost during transit even thout it was a 1h 50 minute layover."
Pros: "Awesome cabin crew, amazing food, more leg room than European and American carriers. Amazing price. What else can you ask for in economy?"
Pros: "Great helpful staff, nice cabin layout with lots of space to sleep, excellent food, free internet, Live TV - what else could you ask for."
Cons: "There was nothing really to dislike here."
Pros: "Food and service in business class were exceptional."
Cons: "Lie-flat seats hard as plank boards!"
Pros: "Entertainment screens good"
Cons: "On the flight from Istanbul to Malaga the entertainment screens were very poor."
Pros: "The food was nice, seat was comfortable"
Cons: "Flight attendants never come back on my query, even after asking to 2 crews"
Pros: "Boarding was fast and efficient, entertainment options are good and crew is quite responsive"
Cons: "Pitch of the seat is bad for tall passengers at only 31" and on older aircraft the touchscreen is atrocious."
Cons: "The food was a far miss to my other flight from BBK to Istanbul . I know it was a different flight also being a bit tired after other flight did not help . Otherwise the were excellent ."
Pros: "patience n attitude of crews"
Pros: "Another excellent business class service from the team at Turkish Airlines. The food offering was high quality, and the little cultural influences made it an enjoyable experience."
Cons: "The cabin design is perhaps looking a little dated and tired compared to some of its business class competitors. This was also true of comparing the 3 flights I had on a Boing 777 model versus one of the short haul legs on a more modern Airbus."
Pros: "the personal screen is great, the crew were nice and plesent, nothing went wrong..."
Cons: "I had vigie meal and it was not so good. I wan't order it again, next time I'll order only fruit and vegetables."
Pros: "Comfort and service"
Cons: "Good. Staff were courteous"
Cons: "I have a flight that i booked to istanbul for my self and my fiance over 1000 and was not refunded anything when it was not my fault rhat i could not go to istanbul.on holiday with fiance meeting me there ..visa were stopped because of politics and turkish airlines and Yamaha .com would not refund my money terrible way ro steal off people"
Pros: "Excellent service. Food and other amenities were excellent"
Cons: "The vegan meal was a bit underwhelming. I ended up not eating."
Pros: "Service, timing of flight, entertainment system."
Cons: "There used to be more variety of food choices."
Pros: "The actually flight was great- food and crew were very good and professional."
Cons: "Turkish airlines in Istanbul this last trip was the most disorganized and rudest I've yet to experience. They were incredibly disorganized and unhelpful. It was 5am with hoards of people waiting just to go through a tiny security because they closed the entrance for international transfers. No lines and direction whatsoever. It took two hours just to go through simple sercurity. My flight gate, number, and info to Boston was not even posted on the departure screen so I almost missed my flight- I had to go multiple times across the airport to find anyone to ask. The employees were rude and unhelpful. They did not assist or direct anyone or any of the chaos and they were slow and lacked any understanding to people whose flight was ten minutes till take off. Really unimpressed and highly considering avoiding taking them again to the Middle East in the future."
Cons: "Little value for money. Meal, seat.. below expectations of premium economy"
Pros: "Gave us direct flight back to Singapore in premium economy seats."
Cons: "This is our second experience of flights being cancelled via Turkish Airlines. Very disappointing customer care when flights get cancelled. Staff totally unprepared and untrained for such situations. We waited around for 6 hours before finding out on our own, that the flight was cancelled. The notice was not shown on the board. In all waited around at the airport for more than 10 hours before we were finally carted off to a small hotel near by at 1230am in the morning. Very little to no information given throughout the whole process, stranded with parched throats, no luggage, clean clothes or toothbrush."
Pros: "Staff serving onboard were very nice and food is ok - selection of movies were good"
Cons: "On two TK flights in a row today the outlets the TK handed out headphones were sub-quality - and I basically had to sit and manually keep them in place during both journeys to be able to hear something. Truly annoying! Also - for some reason service was done by only one person per aisle which meant I had to wait really long time before getting both food and drinks."
Pros: "On board cabin crew service"
Cons: "Chaotic boarding with no preference or acknowledgement of business class or premium level passengers."
Pros: "Food in business class was excellent"
Cons: "Boarding was chaotic. No preferential early boarding for business class or Star Alliance platinum."
Pros: "Entertainment and boarding was excellent."
Cons: "Flight was.cancelled.because.of snow in.Istanbul. Fine, that happens, but only solution was to park us in a hotel and tell us to wait. I did not see any serious attempt to reroute passengers and l had to buy another ticket in order to be back at work in time."
Pros: "loved that i got a free hotel stay because of a long layover - very useful for relaxing before my next flight."
Pros: "The variety of films on show was decent"
Cons: "The crew skipped our aisle whilst delivering the toiletry bags, some announcements were made purely in Turkish without regard to English passengers. The boarding gate from Istanbul was opened much later than the advertised times."
Pros: "The whole experience was great. After an excellent meal which included drinks before and an excellent wine selection the flt attendants came through and made up a bed for you. This included a cover for the seat, a blanket and a big pillow. As opposed to United where you have to stick your feet in a little cubby the Turkish plane has just an open bench which opens to provide storage and gives ample foot room. I have never slept so much on a flt. Also he bathrooms are much more spacious than others."
Cons: "Really nothing."
Pros: "Very good food"
Cons: "Seats are a bit crowded, especially when declined"
Pros: "very nice and friendly cabin crew that gives a great service. many new movies , music.. etc..very good entertainment! the seats are comfortable. the food was taisty"
Cons: "the bording took too long"
Pros: "on time, good boarding"
Cons: "Small space in new planes, water not freely available, limited movie selection, ear plugs are bad"
Pros: "Everything, Turkish is great."
Pros: "Choice of in-flight entertainment was excellent."
Cons: "Boarding process in BKK was haphazard due to non-calling to board by Group number."
Pros: "Very pleased with the entertainment on board, the crews was very helpful and efficent"
Cons: "my meal from BKK to Istanbul was served cold ( eggs and spinach ) they forgot to heat it up."
Pros: "TV accessories - socks, blanket"
Cons: "The cabin crew were no where to be seen most of the flight at all. Our food trays remained at our seat for far longer than any other flight or airline that I have been on. At the end, people were getting up to go to the flight attendants to give them their trays of food. Overall, the service left alot to be desired."
Pros: "Everything was great!"
Pros: "The crew was friendly and the flight wasnt delayed, nor were my bags lost."
Cons: "The seat next to me had two kids sitting in it. The seats are only supposed to have one person per seat. So they we also halfway in my seat also."
Pros: "- service was good. staff is very friendly"
Cons: "- it was VERY cold on the plane. on such a short flight i wore a sweater, jacket and ordered a blanket and I was still very cold. I even requested another blanket but they were out. Everyone was complaining about the same thing - seats were very upright, not very comfortable"
Pros: "In flight entertainment was awesome, Wide selection of movies to keep occupied."
Cons: "Food was okay but can be improved, needs to have more variety and more local touch in the cuisine offered."
Pros: "Waiting half and one hours before fly out from airport, because the fly road is busy for landing."
Pros: "For such a long flight, I appreciate the airline's consistent service and determination to make sure everything was pleasant as possible. By the way, it was an 11 hour flight to Atlanta. I have no regrets on choosing Turkish airlines for my trip and I look forward to my remaining trips with this airline."
Cons: "I do not believe it was the fault of the airline, but I was unable to access Wi-Fi at Ataturk Intl. Airport."
Pros: "The attendant at check in was anything but attentive. We asked if the flight was full and she replied with a face gesture that indicated 'no' (it was a 1.50am flight) so we asked if possible to upgrade with points and she totally ignored, spoke in Turkish to 2 other check in colleagues, printed the boarding passes and almost threw them down on the counter without responding on upgrade. We felt too intimidated to ask any more. Also our mileage points for this sector of our travel were not booked to our KrisFlyer accounts so wondering if she did not capture at check in."
Cons: "The cabin was quite warm and unable to adjust any air flow to the seat. Because the flight wasn't full my husband was able to move to a vacant group of seats and lie down so eventually cooled down and got some sleep. Otherwise excellent flight"
Cons: "Groud crew told the passanger off. You want to fly sit down now."
Cons: "Service call for crew took longer than usual...."