Daily cleaning, installation of cabin HEPA filters on flights from Basel to Alberta
|February||Best time to beat the crowds (4% less expensive on average)|
|November||Most popular time to fly (18% more expensive on average)|
Average price round-trip
|C$ 593||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 466||or less|
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Scores according to KAYAK customer reviews
Pros: "The crew on both legs of our trip were nice and accommodating."
Cons: "The unfortunate delay prevented me from attending my grandmother’s wake. Fewer delays would be helpful."
Pros: "Comfort is excellent"
Cons: "When traveling with the pet, personally always travel to Puerto Rico, we take our cat, I would like Delta to have the option of making the reservation online until paying for it, although you should always call to confirm, that would be super excellent."
Pros: "Flight crew got us to Columbus on time despite a delay leaving the gate"
Cons: "More room, less congestion."
Pros: "I fly a lot, and I am very impressed with the level of consistency that Delta has offered the last couple of months. This flight didn’t disappoint. The crew was particularly friendly"
Cons: "Nothing I can think of-10/10"
Pros: "Yes Crew was amazing. Seat was comfortable"
Cons: "No comment"
Pros: "Amazing crew and seating. Worth the upgrade to premium."
Cons: "Nothing my timing was a bit off it all worked out well"
Cons: "We were already very delayed, the flight crew was not nice"
Pros: "Timing was good"
Cons: "Plane was too small. Attendant was almost nonexistent."
Pros: "Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight."
Pros: "Pre-Boarding was very good"
Cons: "Meal service and trash pickup was poor. When meals were served, within 15 minutes food tray pickup was rushed making me feel like I had to cram the food down my throat. I did not and there was no further trash pickup for several hours. I initiated the attendant lamp and no crew responded."
Cons: "Changed Gates and airplanes after about a 4-hour delay Toward end of flight, the main cabin FA announced she wouldn’t be accepting half-empty water bottles as trash because Flint MI doesn’t have clean water. After an inconvenience-filled day, I thought this was pretty poor service and out of line"
Cons: "I missed my flight due to Tsa"
Pros: "Flight itself was fine. Captain was very communicative about rough air. 757-300's are amazingling noisy; recommend headphones for a relaxing flight."
Cons: "Could not login to Delta app at MCO to show boarding pass. Had to return to a kiosk to print paper passes. Very aggravating but lesson learned to always have a paper backup. Boarding was disorganized and not by priority. Gate agents allowed passengers bull rush the gate and allowed line cuts. They lost control."
Pros: "The staff where friendly and excellent to talk to. They boarded us quickly and kept us informed. The flight was smooth and comfortable. Great experience"
Cons: "6 hours late. Unacceptable."
Cons: "Surrounded by screaming kids, screaming adults and no AC"
Pros: "Aside from the issue where we had to deplane and wait for another plane, the flight and crew were great."
Cons: "The delay from the plane problem."
Pros: "I was with my friend"
Cons: "Delayed 12+ hours"
Pros: "The staff at the gate were efficient and very friendly, as were the onboard staff."
Pros: "Great service!"
Pros: "Flight crew was excellent"
Cons: "Didn't serve snacks with peanuts because someone one board had a peanut allergy"
Pros: "Boarding was quick and so was the flight. No entertainment or food on short flights, that should be a N/A"
Pros: "The service and non stop smooth ride. Boarding was a new experiance taking a bus to the plane. Was quick and crew helpful storing my carryon. Everyone very helpful."
Pros: "Easy flight from check-in to boarding to deplaning."
Cons: "Nothing really! No entertainment and nothing but almonds eaten."
Cons: "Haven't left yet!!!"
Cons: "4+ total hour delay"
Pros: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Pros: "Excellent Detroit crew"
Pros: "I had an open seat next to me."
Cons: "Bumpy flight"
Pros: "Whole thing was easy, plane was nicely updated on the interior"
Pros: "Barcelona is a busy place. Don't forget your adapter plugs - like I did."
Pros: "Fast and efficient boarding again! Most impressed!"
Cons: "Flight was delayed for an hour. That left around less than 30 minutes to on-board. More than 20 people missed their connecting flight too. The staff was way too confused. After asking what are the options no one knows how to reschedule and all kept saying that can only happen once you land to calgary."
Cons: "The main cable seats although newer were not very comfortable."
Pros: "Fast flight"
Cons: "Long wait in hot plane before take off."
Pros: "Our plane had mechanical issue with a parking brake which they left us know about once we loaded the plane. Unfortunately it was going to take to long so they switched us to another plane."
Cons: "Airlines in general need to enforce the carry on luggage rules. If it doesn't match the dimensions for the carry on specks then make the people Check it. Don't let it go. If I paid for a seat and I'm allowed two carry ons then there should be room for them. Don't ask people to check bags because of a full plane. The crew should have there own place to store their belongings, not where the passengers do and take their space. The life rafts need to be easy to get to but again should take up a spot a passenger has paid for their luggage to go. If that is the only space for these items then don't allow passengers to bring two items if in those seats or on the whole plane. It's really disappointing when your told you may have to check your bag because there's not enough room."
Pros: "Good for an economy flight"
Cons: "Too long"
Pros: "we got there"
Cons: "not much to like. a 55 minute delay from a small airport to the hub is going to cause you to miss your connection. Sure enough I missed my flight home and got to spend 41/2 hours in Detroit. They said it was a weather delay. But folks getting off the plane said it was a crew problem."
Pros: "Got grounded for five hours stuck on the plane."
Pros: "Boarding in St Thomas is always a mess, no matter what airline you fly. I usually fly Delta because the planes are clean and the people are nice. Well this time the staff went well above and beyond. My friend and I were sitting in the front row of seats in the lounge at the airport, facing the Delta gates. There was a mob of people milling about between us and the gate, so we could not see very well, but we thought we had a clear view of the door. Also it was very loud in the terminal. The flight had a delay, so we were relaxing and chatting, when I got a text from my mom asking if I was on the plane. So I went to the counter to inquire if they had started boarding our flight. The lady looked at me with surprise and said, "We have been paging you!!". Well we were both surprised! We had not heard anything over the general din in the airport. It turns out they had completed boarding and already rolled the stairs away from the plane! The ground staff talked to the captain and then they rolled up a set of stairs, opened the door to the plane, and let us on! The flight attendants said that they had never seen that happen before. I want to extend a heartfelt thank you to the crew at Delta for going the extra mile to make sure we made it on our flight."
Cons: "There is nothing I didn't like about this flight!!"
Pros: "There was a blanket and pillow available on the seat and the arm rests (all of them) went up... I appreciated that when I had to move mid flight. The attendants were nice as always... they weren't stingy with the small free snack that is included with the flight. (Small bag of peanuts or pretzels) that I liked. Usually feel like it is an inconvenience to ask for more than one.... but they offered 2! I was very happy to hear that!!"
Cons: "The entertainment was a bonus! Made the flight go by faster."
Pros: "Short flight time"
Cons: "Delayed for 2 hours due flat tire. They should've checked tires before we boarded. Cabinets were almost full. I had a hard time to put my skateboard and backpack in a cabinet. Attendant didn't help out at all! It took over a minute to figure out to fit my stuff in there like Tetris. One passenger was upset that I took his bag out. It was frustrating when attendant didn't help to store my bag."
Pros: "On line customer service was very courteous and helpful."
Cons: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
Pros: "everthing went well"
Pros: "Landed safely"
Cons: "Last row of a cramped 18 row plane with seats that did not recline!"
Cons: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Cons: "Wifi on klm"
Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Pros: "Crew were excellent"
Cons: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Pros: "Flight was on time."
Cons: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Pros: "The crews were pretty great!"
Cons: "The regulating of the temperature."
Pros: "Flight and the crew!"
Cons: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."
Pros: "The crew was great. The soecial meal request was hadled well despite oversight."
Cons: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Cons: "Flight got delayed 30 minutes"
Pros: "Reasonable space in economy class seats"
Cons: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Pros: "Crew was helpful and food was very good"
Cons: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"
Cons: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Pros: "Pleasant flight"
Cons: "We were delayed & missed our connection"
Pros: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Cons: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Cons: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Cons: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Pros: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Cons: "The earphones could have worked!"
Cons: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Pros: "Friendly and efficient crew. Flights were on time if not even early."
Pros: "Nice crew pilot food and beverage"
Cons: "No wifi"
Pros: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Cons: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pros: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Cons: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Pros: "Great food"
Cons: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Pros: "The boarding was easy and you didn't have to wait inline for that long"
Cons: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Pros: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Cons: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Pros: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Pros: "The crew were hardworking, responsive, conscientious and friendly"
Cons: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Cons: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Pros: "Lovely staff, good food, great movies."
Cons: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Pros: "Very friendly crew"
Pros: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Cons: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Pros: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Cons: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Pros: "Very friendly and helpful personnel."
Pros: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Cons: "The amount of extras you have to click no to while checking in online."
Pros: "Crew was very helpful.food"
Cons: "Food was not upto the mark."
Pros: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Cons: "suitcase didn't turn up, although connection was quite tight"
Pros: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Cons: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Pros: "Timing & efficiency. Good food though only a sandwich."
Cons: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Pros: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Cons: "The seats in economy were a little too small for a 12 hour flight"
Pros: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Cons: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Pros: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Pros: "Staff, service"
Pros: "Boarding was smooth and hassle free, crew were friendly and helpful, food and drinks were very good, entertainment system is awesome and up to date with latest contents, good flight overall"
Cons: "Cabin noise and air conditioning too cold, didn't sleep well"
Pros: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Cons: "Food was not very good Tasteless and rubbery"
Pros: "Only masked picking up trash during pandemic - difficult to rate crew"
Cons: "Organized exit vs. usual crowded chaos of passengers in a hurry"
Pros: "Nothing stands out"
Cons: "Plane also delayed"
Pros: "Everything went smoothly, i had a good seat."
Pros: "We flew economy, so it was what it was. Not really comfortable."
Cons: "No free inflight entertainment. Did serve a beverage and a small snack. Crew and staff were friendly."
Pros: "Good entertainment choices."
Cons: "Uncomfortable seat with insufficient legroom wouldn't recline. Inadequate overhead storage (full flight)"
Pros: "Access to diff. kinds of movies for entertainment, nice attitude from the crew"
Cons: "Seat belt sign was on almost the entire time.. Would be great to have a better way to clean hands before meals as only option for us was the lavatory.."
Cons: "The seats are very uncomfortable"
Pros: "Pleasant flight crew!!"
Cons: "Tray table was dirty"
Pros: "Take offs were a few minutes late but we arrived on time at each destination due to savvy pilots and great tailwinds. Staff was in a good mood and so were the passengers, no Scrooge’s!"
Cons: "The only BBQ in Dallas Airport Terminal C is a chain spot....boooo!"
Cons: "crew attitude was not upto par with Southwest"
Pros: "Loved the seat back lcd entertainment"
Cons: "Not accepting Apple Pay. Who wants to dig out the wallet."
Pros: "Getting off."
Cons: "Boarding the way there, they did not honor my AA Advantage card to board earlier because my boarding pass did not say so. Even after seeing it said so in the computer system, they refused to honor it. Further, there were no charging ports on board, no free WiFi, no adjustable headrests, and the seats did not recline. There were no kosher cookies."
Cons: "American has no respect for their customers. Counter agent NEVER called group nine to board, then got on the loud speaker and said, “final boarding call, doors will close 30 seconds after the end of this message.” Wha? Poor customer service..."
Pros: "The flight was early to arrive. There was also a rather frightening bit of turbulence, and the pilot explained why it had occurred, which I found very reassuring."
Cons: "The food was definitely below average. It's virtually all carbohydrates.Other airlines provide you with a printed description of the menu options, so it's easier to make a choice. "Chicken or pasta" doesn't give the passengers any idea of what they are actually choosing. This time the chicken dish was served with pearl couscous, so it was basically pasta as well. The salad I was given was brown and wilted, and while the cabin attendants were kind enough to give me two salad that were in better shape (after meal service), I just think that quality control should have prevented a inedible salad from being served in the first place. I am also extremely opposed to American Airlines Transatlantic luggage fees. Since I was moving abroad rather than taking a short trip, I was not pleased about paying 100 USD for a second bag on top of an already expensive flight."
Pros: "The movie selection was great!"
Cons: "Flight was delayed for more than 4 hours with little communication from staff as to why, gate was changed to a gate across the airport."
Pros: "Friendly and attentive crew. On time."
Pros: "everything but the cabin temperature. it was very hot and uncomfortable."
Cons: "Too warm in the cabin."
Pros: "Boarding has been fast, food and entertainment were very good."
Pros: "The boarding was efficient. The service was fine. The pilot was informative."
Pros: "No better no worse of expected services."
Cons: "A bigger snack should have been provided."
Pros: "Made it safely."
Cons: "Getting my phone blown up all day about delays on my two flights. Then sitting on the tarmac in the plane while the ground crew moved equipment around. Were they surprised a plane was coming in?"
Cons: "The delay in Columbus caused me to miss my connection and have to fly into LAX instead of LGB."
Pros: "Flight was fast and comfortable."
Cons: "Took off late"
Pros: "Movies, clean, efficient"
Cons: "Paying of my small Checked bag"
Pros: "air flight attendants were really great! As well as suitcase handle, it arrived on destination after all scales, awesome"
Cons: "space was small in economic class"
Pros: "Flight crew had a great sense of humor - they were extra friendly while boarding as well, made traveling with AA the best! Boarding was delayed due to previous flight but our pilot even managed to get us to Denver early! Wish I could have this crew everywhere I go!"
Cons: "So many different categories to board!! Same applies to all legs of this trip... it is annoying and completely inefficient."
Pros: "Smooth flight on time."
Pros: "The newer plane is the only nice thing."
Cons: "This service is terrible. We had to run and practically knock people over to get to this flight. After being stuck in Dallas at the beginning of our trip. There is nothing organized about this company. And no concern for their customers. We heard different things from every single employee we talked to."
Cons: "Flight was delayed, but it's not even delay, but the terrible incompetent unprofessional way this was handled."
Pros: "The customer service"
Cons: "Not having a TV available is reflective of the poor rating for entertainment. Better organization with boarding- calling groups 1-6 within a 3 minute span makes for unnecessary commotion that could easily be avoided"
Pros: "Roomie seat"
Cons: "Made me Put my purse in back of plane"
Cons: "Flight was canceled, so our young family had to spend the night in the airport because they couldn't give us a decent option to get back home. Second time we have had problems with AA"
Cons: "it was an hour late"
Cons: "Nowhere on my finnair reservariondid it say this flight was operated by American. I kept logging into finnair and it was telling me I had no reservation. Very frustrating!"
Pros: "Dame coments"
Cons: "Same coments"
Pros: "Boarding was quick. The flight attendants were very nice.We had a large group for a wedding. They hung the gowns for us."
Cons: "Delayed boarding that caused us to miss our next flight."
Cons: "Flight landed a little before 4 am. Was supposed to land around 11 pm."
Pros: "The amount of food we received was very unexpected and it was in abundance! The crew was awesome and friendly."
Cons: "I wish I could have picked my own entertainment to watch. But what was shown was entertaining."
Cons: "Lax arrival delayed"
Cons: "The passport check point was horrendouslyorganized as was boarding in Barcelona. My vegetarian sandwich served for lunch was nothing more than Dry bread, two cucumbers and a piece of iceberg lettuce- just awful."
Pros: "Eventually we made it"
Cons: "Plane was delayed because a door wasn't working (old). Business class entertainment was a tablet that was collected an hour before we landed. Food was very bland."
Cons: "Poor customer service"
Pros: "The quality of aircraft"
Cons: "The service lacked any sort of empathy. The crew on this flight especially the African American lady, I think are in the wrong profession. Didn't care at all. Seemed miserable."
Pros: "Refreshments we're good and the crew was nice."
Cons: "There weren't any screens in the headrests for individual movie-viewing."
Pros: "Routine flight. No issues on time departure and arrival"
Cons: "Paid extra for exit row seats, felt they were not worth the extra money. The extra legroom was great but the armrest did it move and I felt like I was sitting in a box."
Pros: "Great service, great food, nice new plane. Flight attendants super attentive to allergies."
Pros: "The staff was very congenial and helpful. Sense of humour too!"
Pros: "Friendly cabin crew"
Cons: "Seats little bit cramped in economy"
Cons: "Since my flight was delayed from calgary I had to sleep overnight to catch a morning flight. To my inconvenience I had to wait to have my seat assigned at the gate. I asked the rep at the gate to please have an aisle seat but she asked me to wait as she will call my name for seat assignments later. As I waited like she called many names and not mine, i again reminded her that she didnt call mine and she then just gave me my boarding pass without even apologizing that shr had put me in a middle seat. I told her i cant sit im a middle seat i need am aisle because I go to the bathroom often. she coldly said. "no more aisle seats". bad experience with ground staff in general as this is not the first time."
Pros: "The whole experience from boarding to landing was great. Zone 2 boarding is one of the first called and the premium economy section has larger seats that recline more and don't affect the person behind as much. Food was decent and serve on a ceramic plate with real silver wear. On demand entertainment was adequate with a number of recent titles and even audiobook options."
Cons: "The section was set up in a 2-3-2 seat configuration and I booked the middle 3, but were given 2 in the middle and one one the left aisle. One of the middle seats was left open for the pilot to come back and watch movies during the flight. When I asked the attendant if we could swap the left aisle with the "pilot's" the attendant made it seem like it was a bigger deal but eventually asked the pilot who said he didn't mind. After all, it was just changing one empty seat to the other side of the aisle."
Pros: "Normal flight. Nothing exceptional."
Cons: "Normal flight. Nothing exceptional."
Pros: "Prompt.. Cleaning"
Pros: "Very nice and attentive on board crew Acceptable space and seat comfort in regular economy New and well working entertainment system"
Cons: "Boarding process was poorly organized, crew started the passport checks too late and caused delays on the boarding since people were still stuck in the passport lineups when their zone was boarding. All my documents were re-checked despite a "doc ok" stamp from the first go."
Pros: "The plane didn't crash."
Cons: "The trip took about 48 hours. After a cancelled flight I got no hotel discount. Several flights were delayed or cancelled and in the end I ended up just going to a city 3 hours from where I live and renting a car to drive home. My luggage still hasn't arrived. This was the worst, most stressful travel experience of my life."
Pros: "More leg room than on other airlines, friendly crew"
Cons: "No snack provided"
Pros: "Calgary air port was very beautiful. I did enjoy movies."
Cons: "flight was delayed for 5 hours with 0 communication from staff. customers were only given a $10 coupon and then encouraged to buy another flight with only 10% off..."
Pros: "Since it was very hard to sleep in the airport due to issues caused by air canada, I slept almost the entire flight."
Cons: "Flight was delayed one hour ."
Pros: "It was smooth and great trip."
Cons: "The flight was delayed an hour and a half."
Pros: "My flights went very smoothly with no delays. Flight attendants were receptive and attentive."
Pros: "Nice service, flight was on time and can't complain. :)"
Cons: "Nothing to really put in here. Only a short flight and everything was above board. Sorry, no rant or raving today. Maybe next time."
Pros: "Everything was great"
Cons: "For such a long flight some free snacks would be nice"
Cons: "They could have done the boarding different. There was a bit confusion about when to board."
Pros: "I flew roundtrip to Japan on Air Canada business class. Buying a ticket late, I noticed it was only $500 or so more for business class. We did have to touchdown in Canada coming and going, but short and efficient hops. On the way back, it probably saved time because we were cleared in Canada so arriving back in Philly was like a domestic flight. Great Food and service. The trip to Japan on their new Dreamliner business class featured an amazingly designed pod - super comfortable, lay flat for sleeping, But has good layout and table space if I had wanted to work on laptop. Thumbs up!"
Pros: "We got there safely."
Cons: "Seats were uncomfortable. Food was simple and bland. I was not allowed more than 2 alcoholic drinks on a 10 hr flight -- what is that?"
Cons: "We got held up in Calgary due to the fact they lost everyone's checked bags then we finally got to LA they still had lost them. They told us they would have the bags to us in a matter of hours but it took 3 days."
Pros: "but only a few minutes late arriving ..."
Cons: "Boarded on time then sat on the tarmac for 30 minutes waiting for the water truck."
Cons: "Plane was too small with extra small overhead bin. We were asked to keep Cabin Luggage beneath our seats even though it fits the prescribe dimension. Return flight was first late then was told that the Restroom inside the plane is not working which is weird (atleast i never experienced this before)."
Pros: "Crew was great!! Smooth landing!!"
Cons: "See above."
Cons: "Seats were uncomfortable, too hard not enough recline. Not enough food considering we paid alot"
Cons: "Air Canada has very poor communication with customers. Having seen that ALL flights were delayed (it was 9:40 pm when I connected through Toronto) I asked 2 Air Canada employees about my 10:30 flight that showed on time on the monitor but Kayak already said it was late. They said it was late due to late inbound aircraft. A fellow passenger informed me that TO was down to one runway and things would be late late - which they were. TALK to us Air Canada!!!"
Pros: "Missed scheduled flight from Toronto to Calgary. The staff at the desk in Toronto were most helpful and kind. A new boarding pass was printed for the next flight and she assured me that my checked luggage would accompany me from Toronto to Calgary. They also printed a boarding pass for my next flight to Lethbridge. On arrival in Calgary flight personnel ask all patrons to remain seated to allow those of us who had a connecting flight to depart first. I certainly appreciated this kind suggestion and it allowed me more time to reach my next departure gate."
Cons: "Prior to arriving at the desk I was anxious about missing the flight to Calgary and it was a very long trek in the airport and I had to clear customs and security."
Pros: "No problems, clean, friendly staff, comfortable chairs with the head rest that folds up towards your ears."
Cons: "No complaints."
Cons: "The way we were treated when we had to deplane because of mechanical problems. Air Canada spent little time looking for hotel rooms and told us if we can find one for ourselves they would be willing to give us up to$150 for the room if we saved our receipts. Where can you find a room in Phoenix for $150? You can't. The plane was suppose to leave 6:25pm . This was 9:00pm. No offer of food , drinks nothing. People were tired and hungry. Finally after a lot of complaining, that's when some us were given rooms they gave us vouchers for the hotels restaurant that was closed due to renovations. The agent was to,d this when they reserved the rooms but they lead us to believe there would be food there. We didn't get out until 2:00 pm the next day. And even that flight was late. I was exhausted when I finally reached my destination. I lost over a day of my vacation. I don't want to fly with Air Canada again!!!!!!!!!!"
Pros: "Everyone was very kind and helpful. I am glad to try Air Canada for thw first time this time."
Cons: "would be helpful to set up cabi lights according to destination's time. Also, no socks provided for this long flight."
Pros: "Frinedly staff. Clean cabin. Great entertainment and personal tv."
Cons: "I had seat 31k, by the emergency exit. I was told the most legroom and window seat. But I had to strch my legs to the left into my neightbor space. There was also jo window..."
Pros: "The flight itself was excellent, no comments there. The head stewardess was a bit stressed and bossy (not only to the passengers, but her staff too) but the other crew members made up for that with their excellent, professional attitude."
Cons: "Calgary Airport was DREADFUL!!!! The long lineups for Customs & Immigration actually caused me to miss my next flight, even though the Frankfurt flight was early and I had over 90 minutes between flights. Several passengers were expressing concerns about missing their connection, but the staff just shrugged and made everybody wait in line without even trying to organize matters. I spent well over an hour waiting for my passport to be stamped and when I finally got through and tried to locate my suitcase (which was MIA), my next flight was closed. At least my suitcase will be delivered to our home, which is a slight relief."
Pros: "The boarding ran smoothly and the employees were very nice and helpful."
Cons: "On this flight you had to have an iPad or iPhone to enjoy the entertainment, and I had neither."
Pros: "Boarding was fine. The food was not good and the flight attendants sat in the back of the plane instead of bringing drinks and food for a ten hour flight. We lost a day of vacation due to Air Canada not being held accountable for the flight being late as well as sitting on the Tarmac at Haneda airport."
Cons: "We sat on a Tarmac at another airport for five hours without knowing how long we would be there. Also, there was only one crew member that was helpful. Our flight was supposed to land at 2:20 pm and did not land until 10:30 pm at Narita airport. We were not compensated and were abandoned by Air Canada. We had to sleep in the airport since everything was closed."
Pros: "Flight was underbooked so I took an option to change my seating for more space."
Cons: "I requested a vegetarian meal and was given the exact same mediocre meal for both lunch and breakfast."
Pros: "The crew was nice"
Cons: "Seating was so cramped and the plane smelt terrible"
Cons: "First you changed my 830pm departure to a 2pm departure then you had me sitting in the airport for six hours with a flight delay. ....no explanations were given for the time change or the delays. Shitty flights shitty service. If I had more options I would never fly air Canada but I'm unfortunately stuck with you."
Pros: "The desk workers at the check in were great to me in Tokyo. My original flight was delayed so there was possibility I might miss my connection. The desk worker went that extra mile to change my flight to an earlier one. Everything was completed barely in time, but she also escorted me through all the way to board the flight so they would not close the doors on me. She was awesome!"
Pros: "Direct flight most helpful."
Pros: "Loaded quickly,"
Pros: "Overall outrageous fees as per usual"
Pros: "Selection of movies available for short flight"
Cons: "There were issues with the aircraft which caused an hour delay for the flight. Upon arrival (unrelated to the aircraft) there was another delay from the airport not being able to allocate an available platform to exit the aircraft."
Pros: "The information screen did not work... Air Canada booth at Winnipeg staff excellent.. Calgary terrible"
Pros: "Kayak's reasonably priced tickets"
Cons: "No in-flight entertainments in the equipment (plane)"
Pros: "All aspects of the actual flight were good. The flight attendants were pleasant and professional and the food choices were good."
Cons: "The flight we had booked was cancelled. Were were rebooked on a different flight - the time was good as it got us home when we were supposed to arrive. The changed flight involved an additional transfer, which was stressful because of tight timeline."
Pros: "The crew was friendly and accommodating."
Airlines flying from Basel to Alberta have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Basel to Alberta
Masks required on board, masks provided on flights from Basel to Alberta
Social distancing seating
Middle seats unavailable to book on flights from Basel to Alberta
Testing for antibodies, testing for symptoms for flights from Basel to Alberta
Waiving of change fees. Search flexible flights from Basel to Alberta