Daily cleaning, installation of cabin HEPA filters on flights from Bismarck to Alberta
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Scores according to KAYAK customer reviews
Pros: "Arriving 40 minutes ahead of schedule. Delta makes more an effort to provide spacing between passengers and provides sanitizer wipes both on boarding and with the snack pack."
Cons: "Informing that the flight would delayed by three hours ahead of time would have been amazing. Instead of extending the delayed time every 45 min making us miss all the other opportunities to fly out"
Pros: "The crew was polite"
Cons: "Less delays"
Pros: "Comfortable seats, nice staff, clean facilities"
Pros: "Not enough toom between rows of seats."
Pros: "Comfortable and spacious seating. Quick and smooth flight."
Cons: "Since this was such a short flight, there wasn’t much to improve."
Pros: "Amazing crew and seating. Worth the upgrade to premium."
Cons: "Nothing my timing was a bit off it all worked out well"
Cons: "Comfort plus seats on final leg did not appear to be different than main cabin"
Pros: "Crew was excellent. Friendly and always with a smile."
Cons: "The headphones distort the sound too much. You miss half the dialogue if you are using the Delta headphones."
Pros: "Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight."
Pros: "It's a nice and short flight so can't ask for too much. Quick to board and deplane"
Cons: "The flight was delayed by close to an hour. Being a late flight it made for an overly long travel day."
Cons: "The sits are uncomfortable"
Pros: "It was water or water no soft drinks"
Cons: "Only water"
Pros: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Cons: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Pros: "Lots of water"
Pros: "Loved that the pilot or first officer, not sure which, came on the intercom at one point and said they were expecting turbulence ahead so if anyone needed to use the bathroom, right then would be the time to go!! Useful information and much appreciated."
Cons: "Some of the announcements by a female flight attendant were delivered at a very rapid pace and were hard to understand, and my first language is English."
Cons: "We were on the tarmac for almost 2 hours. It's probably LaGuardia but the experience was very bad."
Pros: "Seats were very Comfortable"
Cons: "Rudeness of one of the crew members"
Pros: "Aside from the issue where we had to deplane and wait for another plane, the flight and crew were great."
Cons: "The delay from the plane problem."
Pros: "Me atendieron muy bien , tuve un excelente viaje"
Pros: "The staff at the gate were efficient and very friendly, as were the onboard staff."
Pros: "On time. Clean."
Cons: "One thing I didn't like is that this flight had three different numbers,. Aeromexico, Delta, and KLM. AND we didn't know which counter to go to to get our tickets ( it turned out Delta). There was not a single number to call to ask questions it get help....it turned out that JustFly was the contact, but we purchased through Kayak."
Pros: "We were in the plane for 3 hours before we could depart. No one offered us a drink or snack."
Pros: "early take off and early landing"
Cons: "crying baby... passengers hanging out in the aisle... also lady sat in my emergency row seat and would not leave so I let her have it. also the lady next to that seat complained the whole time we tried to negotiate that seat. also the flight attendant that gave our section drinks seemed irritated and very rude. Older african american woman that stuck her finger in my face and the person next to me to ask her to stop her question as he picked up snacks that she dropped in the aisle. Kind of rude and kind of uncalled for. And the lady next to me (lauren) is an ER dr that had a layover in Atlanta for 4 hours to vacation with her fiance in the Caribbean..."
Cons: "Flight attendant took my complimentary new order but then forgot to bring me the food."
Cons: "Haven't left yet!!!"
Cons: "4+ total hour delay"
Pros: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Pros: "Arriving to the destination"
Pros: "They solved my name matching problem with calm and efficiency, so I made it to my conference. Thank you !!"
Pros: "Almonds were very good as snacks. Flught departed ontime and arrived early. Checked bag arrived in less than 20 minutes."
Pros: "I had an open seat next to me."
Cons: "Bumpy flight"
Cons: "I had to buy a ticket on Southwest to get where I needed to go. So a wasted trip, wasted time and Southwest came through immediately after I had told them the situation. I'll be using them much more now."
Pros: "Fast and efficient boarding again! Most impressed!"
Cons: "Flight was delayed for an hour. That left around less than 30 minutes to on-board. More than 20 people missed their connecting flight too. The staff was way too confused. After asking what are the options no one knows how to reschedule and all kept saying that can only happen once you land to calgary."
Cons: "Missed our connection due to a 30 flight delay because crew duty day and crew rest and had to rebook on a later flight on the same day. Downgraded from first class by the airline without any compensation."
Cons: "We were arbitrarily re-seated due to equipment changes, back and forth and lost our original seat selection even though we wound up on a plane with the original configuration. An international call wait of 1.5 hours was required to just get us back into the economy plus section that we had originally paid for, Amsterdam check-in was chaotic. In-plane staff was not at all helpful with our desire to get seats on the outside rows of our section."
Pros: "Friendly staff"
Cons: "Every flight was delayed"
Pros: "Efficient boarding process and friendly crew. Timely arrival is the good enough for these regional flights. Comfort+ seats are good."
Pros: "Good for an economy flight"
Cons: "Too long"
Pros: "First class crew was great! Smooth ride, arrived early"
Cons: "Lunch option on LAX-AUS wasn't that good (chicken salad or meatballs), also was pretty sparse on the meal itself compared to other airlines"
Pros: "Leg room was great compared to discount airlines. The built in entertainment for individualized interests was welcome. Crew was great."
Pros: "Getting updates on the phone allowed me to stay put and work instead of running back and forth to the gate."
Cons: "Flight was supposed to get in at 10 pm and we did npt end up getting in until 2am"
Cons: "Headphones suck"
Cons: "Rebooked me on a flight from Nassau to Atlanta, and never worried about how I would get to Nassau from Georgetown, Exuma. Never even notified me about the rebooking. TERRIBLE customer service!"
Cons: "We changed terminals and the communication was minimal. The original plane had mx issues, so the boarding/takeoff time kept slipping."
Cons: "Late with a bs explanation. Nasty flight attendant"
Pros: "Smooth flight"
Cons: "If there were no delays"
Pros: "Crew were very helpful"
Cons: "I have an injury so I paid extra for 'extra leg room" but there's a wall between economy and business class so very little legroom. My leg was hurting a lot and the flight attendants had to find me a different seat because I could not stay there for 5 hours. I wouldn't have paid extra for this seat."
Cons: "Long security line. Long wait to the gate after landing at LGA. Snack options are very poor."
Pros: "Kindness of the staff at the airport."
Cons: "Being accommodated when your flight gets delayed over 14hrs. Not living in the area and all decent hotels booked up, me and my mother were forced to try to sleep on the floor at JFK, among a mother and two young children. That was a bad experience."
Cons: "American airlines needs to improve their inter hub options"
Pros: "Excellent crew."
Cons: "Seat 2L rocks back and forth every time person in seat 1L moves. This was a day flight ORD-LHR so I wasn’t sleeping but I could see how that would be annoying if I were."
Pros: "Honestly, Nothing!"
Cons: "Most terrible flying experience all around. I will never fly American airlines again."
Cons: "The place to rest the head. Would be great if it had that part that you can bend to hold your head."
Cons: "Bag check fee is steep for students."
Pros: "Flights were always on time . Most staff members were friendly. Seats are comfortable. I looove that they allow you a purse and a true carry on ."
Cons: "Movie selection on long flights not impressive ."
Pros: "Flight was okay"
Cons: "That I ended up having to deal with AA for everything"
Cons: "The seat in front of me reclined so far that the guy in that seat had his head less than a foot from my face and my knees were being smashed by his seat. Very painful."
Pros: "Snack was a good portion. Filling for a 5 hour flight"
Cons: "Entertainment system did not work for my seat. No movies available"
Pros: "Our plane was given to another group going to Orlando so we were delayed almost 4 hours. This after a 5 hour layover."
Cons: "Gate lady was funny about being pissed about the delay."
Pros: "Friendly and helpful staff, as always!"
Cons: "Far too cramped for seating; im a big guy, but still!"
Pros: "The food was delicious and nutritious. The attendants were very conscientious and took care of us."
Cons: "Need an instruction sheet on how to use the entertainment center. Especially where to plug the headphones. Flight attendants dd pay more attention to other passengers."
Pros: "I was not expecting the ample leg room and arm space. I was actually comfortable. It made such a huge difference in my day. The crew members were great and it was a pretty chill experience, which is not how I can describe any other flight in recent memory."
Cons: "The entertainment was just snippets from NBC shows that I’m not interested in. It was the same presentation on both legs of my trip, so even if I had been interested initially, I would have gotten bored the second time around."
Cons: "I had a woman way too large for her seat crowd 6 inches into my seat which I paid extra for and she did not. She also had a baby which ended up with its head in my lap and she spills formula on me. My body was so contorted I couldn’t sleep the whole flight and it was a 14 hour flight. Dandy attendant tells the guy in the aisle seat That he was such a good passenger that if she had a metal she would give it to him. I’m sitting there like WTF I have only Peed once in 13 hours because the baby was in the bassinet sleeping and I didn’t want to disturb it. And the WiFi didn’t work"
Pros: "Flight attendants were helpful and friendly. Movies."
Cons: "Food-gross, but expected for pre-fab food."
Cons: "I'm not a large man. I shouldn't need to fold my arms to keep from bumping into and intruding on my neighbors."
Pros: "We were delayed an missed our connection in London. American Airlines employees met us when we deplaned and gave us our new tickets to our next connection to FRA. This has never happened. This was excellent"
Cons: "The delay bur I guess it could not be helped. The flight was safe and we got to London with less than 3 hours delay"
Cons: "Rude American Airlines staff. Flight delay of more than 7 hours. No accommodation given. One of the dirtiest airplane and traveling vehicle ever flown."
Pros: "The crew was very friendly with our girls and accommodating with switching around our seats so we could sit together."
Cons: "There weren't any screens, which surprised me since our 3 other flights had them, and we unfortunately didn't have a backup plan. Our kids were disappointed. Also in order to sit with our young children we were only given the option to sit in the very last row that doesn't recline which was difficult seeing as the flight took place in the middle of the night according to our bodies. No actual food was provided despite it being a 6 hour dinner time flight."
Cons: "Cramped seating, uncomfortable cabin temperature, very hard/jolting landing"
Pros: "Great customer service, very friendly and helpful. Plane was very modern and high tech which made it great for our two year old toddler. The whole experience went considerably better than we expected since we did not know how our son was going to handle it. All in all we were very happy thanks to the wonderful AA staff that helped us at each stop."
Cons: "Limited drink and food choices. It was a short flight, so I think it's understandable."
Pros: "Comfortable first class seats for a regional airline, although no food or entertainment. Flight attendants were great, very friendly and they checked up on us often. On time departure and early arrival. American Airlines has always been great for me. Will be back"
Cons: "No food in first class, but it was only a 2 hr flight on a regional"
Pros: "We were on time. Traveled safely. Uneventful."
Cons: "Comfort is in the past... seats are uncomfortable. No space. we are always crammed in like sardines. Seats were in poor condition and did not appear clean. Video equipment at my seat did not work. Did not seem to have enough crew. . . took forever to get the limited service - - crew seemed complacent - no enjoyment in their jobs - doing what they always do. Having enjoyed five years with Delta - I enjoyed my job and the people. No one seems to like their job now. Shame. Takes even more fun out of flying these days. It's a job - more people - more coffee - more sodas.... Don't LIKE it. . . give someone else the chance to fill that position. Flying Should be Fun. . . it's special!! every time."
Cons: "It was not explained to us why my wife was pulled out of the line for questioning. They did not introduce themselves or anything."
Cons: "My tickets ultimately were booked through Kayak/webjet. I will never book through webjet again. You can't directly speak with an agent. They never sent me my e-tickets. I couldn't download my tickets prior to arriving at the airport. It was super confusing because I couldn't figure out whether I was flying on British Airways or American Airlines. I didn't know what terminal to go to. I finally checked in with American even after they told me to go to British Airways. Next, American said that my booking was messed up such that they couldn't check my bag through. So at Chicago I had to exit the Secure area, pick up my bag from baggage check, check it back in and go back through security. I still didn't have my ticket for the chicago-barcelona leg of the trip. At American, they told be I had to exit the airport again to go to British Airways for the Chicago- Barcelona leg of the trip. Luckily, i asked another agent and she confirmed my flight was though American. It was the most confusing flight experience, I have ever had."
Pros: "How friendly the staff at the gate always are."
Cons: "How lazy and unfriendly the staff at the ticket counter in LA are. I really hate that they make you check in yourself PLUS print out your own bags tags while they just stand there looking at you. What a waste of time and my money paying to be on this flight!"
Pros: "As a fat guy, I really like these newly built AA airplanes with huge seats. Two great flight attendants, too (a rare thing this day and age). Better than average coffee for an airline."
Cons: "Terrible turbulence. I know it's not AA's fault, but still, despite how nice the plane and staff were, I was sweating bullets for two hours!"
Pros: "Had window seat. Seat to close tho bulkhead wall. Shoulder literally resting on the side of wall the whole flight."
Cons: "See above."
Pros: "Window seats very cramped. Shoulder literally resting on bulkhead. Otherwise crew, pilot, and service were good."
Cons: "Seat very close to side bulkhead.."
Cons: "The fact we were staring at the plane for 3 hours waiting to take off and customer service and the gate staff was no help"
Pros: "The flight arrived early which was nice. But that's the only good thing about this flight."
Cons: "From checking my bag to leaving the plane in Dallas, I felt like AA employees thought passengers were just in the way. It was almost as if the flight attendants were traveling to Dallas and they happened to have to take care of passengers along the way. There were very few smiles, hellos, or how can I help you. It was almost always and grunt and what do you want? The personal device entertainment was very buggy. the movie I tried to watch kept skipping, like on old scratched CD."
Pros: "Seats wer brand new leather on this plane"
Pros: "The flight was delayed for 2 hours. That's not human."
Cons: "After the 2 hours delay, I had to take a shuttle that took forever to get to the terminal that has my suitcase."
Cons: "The flight was delayed for 2 hours and after seated in the AA plane for 2 hours, the flight was canceled because without pilot?! Changed to a UA plane but after seated in the UA plane 1 hour, the plane needed to be maintenanced. Had been changed to another UA plane. After three times into three planes, arrived Chicago at 3:30am without the checked baggage."
Pros: "The flight was on time, even arrived early. Nice crew and plenty of food/snacks. It was good to have a selection of movies and TV shows to watch, too."
Cons: "The lack of space on such a long flight was painful, and there wasn't much opportunity to stretch my legs. I was also seated across from a woman who didn't realize how stupid it was to bring a toddler on a 12 hour flight, and he screamed pretty much the entire time. I couldn't sleep at all and not even headphones drowned it out. That part wasn't really the airline's fault though, and I could see that the flight attendants were asking her several times to get her son to quiet down. I just wish there were regulations on these sorts of situations. Everyone around you suffers when you bring a small child on a very long flight because they will inevitably be bored, cranky and uncomfortable, and because we are confined to our seats, we are forced to suffer through it all. I wish that children under a certain age would not be allowed to board flights over a certain length of time except for special circumstances."
Pros: "Comfortable seats. Quick boarding. No delays."
Cons: "Again flights attendants were a bit dry."
Pros: "Fast, friendly service."
Pros: "I really enjoyed the staff that served us. Very attentive! Very polite. Could not have been better."
Cons: "The seats worked well but showing their age. One seat across from me broke mid flight. The attendant did get it working. The controls are pretty easy to understand. Push a button and see what happens."
Pros: "Second leg when purchased extra leg room, that's the way all seats should be. We boarded timely but then left late. Free tv was nice although I didn't watch it."
Cons: "Don't like the glass of soda and they don't hand you the can but that's just me. Lare departure."
Pros: "Crew helpful & friendly"
Cons: "Felt squished"
Pros: "Arrived 25 min EARLY for a change!"
Pros: "One crew member was very funny and helpful which unfortunately we forgot his name but he looks like Oscar from the Office if that helps. He was awesome! And the food was pretty good too."
Cons: "James. One of the crew members on our flight he was extremely rude and had no interest in helping you with putting your carry on away and if you have to put any effort he automatically says "you have to check this in" luckily my boyfriend got up and arrange the baggages easily and done. James was obnoxious, rude, and very unfriendly. The entertainment was absolutely terrible. It was a 10 hour flight the movie choices were slim to none. When I took a flight from New York to China and rode United Airlines we had every movie selection imaginable."
Pros: "It was meh...."
Cons: "I got no notification that the flight was going to be 1 hour earlier"
Pros: "Crew was great."
Cons: "Doing better with last minute delays and connecting flights. I’ve lost my bags for the second time now"
Pros: "Airplanes, entertainment, boarding, check in"
Cons: "Food, conections"
Pros: "Boarding was fast"
Cons: "Long takeoff and seats were to close"
Cons: "We didn’t have food on our flight, but ordered it at a cost. We didn’t get the food or pay for it."
Pros: "Really good flight attendant crew."
Cons: "The boarding process was unorganized and confusing. The set up at the gate was bad as well."
Pros: "Good communication from crew concerning updates and ETAs."
Cons: "Service was a bit brusque at times, but never unkind."
Pros: "My economy plus seat was good (once I finally got it) and for all the hassle they did free tv for the whole plane. THey found a new plane FAST!"
Cons: "They changed gates last minute - plane was in for maintenance and slight delay - then cancelled that plane - did the series of 15 minute additional delays. They found a new plane - changed the gates (big distance) again - and 'the computer' had reseated 1/2 the plane. DISTASTER to fix."
Cons: "crew at the airport and on the plane, not very helpful"
Pros: "Selection of films and TV"
Cons: "Late boarding, but no apology. Drinks service, but no snacks"
Pros: "Flight attendants were competent"
Cons: "The drinks for purchase were absorbant"
Pros: "I made it home alive"
Cons: "Well constancy gate changes in the airport to getting on a hot plane with no air going, then to waiting an hour for the plane to start because of the power cable (still with no air) crew didn’t give us any update from the very first one, all of a sudden we are moving, but only shortly because then we waited another 30 minutes to actually take off. Once in the air it took forever to get water, just pretzels for snacks and a horrible attitude by the staff. DO NOT DLY WITH THEM."
Cons: "Movie kept crashing and I had to restart the app"
Pros: "Helpful staff, hilarious video, smooth flight"
Cons: "Flight left 5 hours hate which included 2+ hours on tarmac being fed nonsensical updates by pilot. Planes entertainment system wasn't operational"
Pros: "Liked that it wasn’t the smallest regional jet that flies to Springfield"
Cons: "There was a delay because inbound plane was late. Didn’t like that jetway was very cold when we were waiting for our gate checked luggage. My gloves and hat were in the gate checked luggage."
Pros: "Pushed out on time and made it home early"
Cons: "Flight attendants were non existent. 2 water services in a 4 hour flight is ridiculous."
Cons: "The United Boarding Agent repeatedly warned about the "SMALL" carry on compartments on the CJR aircraft and literally insisted we tag our carry ons to be set aside on boarding even though we knew they fitted OK. AS A RESULT when we got to Calgary we had to wait at the over size luggage racks for our carry ons to be delivered instead of them being set up for us as we left the aircraft which is normal!! Very frustrating!!"
Pros: "The crew was amazing."
Cons: "Tv didn't work no entertainment options on personal device"
Pros: "The layover in Denver worked out perfectly - no long wait. The first leg they announced Gate check early so there were no delays on boarding. On-time flight."
Cons: "The leg room. Small size of complimentary snacks. No United entertainment."
Pros: "The crew was working efficient and tried to respond to request"
Cons: "The plane was freezing cold. I came prepared but had to hunker down under blankets even though I had two shirts and a jacket on. This is not acceptable for any flight or airline. I caught a cold on my return trip due to this. I'm disappointed as it seemed like a newer plane. The stewardess acknowledged this but was unable to get our section to warm up. Everyone in my area of the plane was Ice cold."
Pros: "The crew were very nice and we had a safe flight."
Cons: "The seats were very hard and uncomfortable! Customers should bring a pillow."
Cons: "Didn't like having to buy food on an international flight."
Pros: "On-time departure and courteous crew. Smooth flying on this leg of our trip."
Cons: "I don't have any major complaints about this flight."
Pros: "Snacks were stale"
Pros: "Let us sleep with out disturbing!"
Cons: "1hr 10min. Delay on the tarmak. Late into Calgary."
Pros: "I was able to board early since I have a United MileagePlus Explorer card."
Cons: "The seats in economy has very limited legroom and the large and over weight Caucasian seating next to me frequently took the arm rest and cross over into my space. The airplane did not have individual monitors. And trying to watch a movie on my phone over United's wi-fi was a terrible experience since the signal keeps dropping."
Pros: "The boarding process went well."
Cons: "The plane clearly had not been cleaned, not even superficially. There were stains and crumbs on the tray, there was garbage in the small seat pocket and the seat was damp. Very unpleasant."
Cons: "Flight Attendant was REALLY late. We had to delay boarding to wait for her. 15 minutes. then it took longer to wait for gate check -- green tag bag - than if I had checked the bag. when we finally got the gate check bags and headed through customs the checked bags were all on the carousel. And I have Nexus. So Customs was 3 minutes. NOT a good process. Figure it out YYC international terminal!!!"
Pros: "The stewertesses were very kind."
Cons: "One of the united crew men threw my luggage around and and actually caused severe damage to my items inside and on the exterior. He had actually broke my luggage from rough use and being thrown around. I will never fly united again."
Pros: "Nice seats - and some room to move and relax."
Cons: "Being an Air Canada customer and having bought an Air Canada ticket - I do expect that either the entertainment will be free on my iPad or included - particularly when I have to PAY to get a decent seat. It isn't right that entertainment isn't included for the extra price!"
Cons: "Entertainment is very expensive... no distractions from that end for my work though...silver lining I guess. Internet is similarly very expensive"
Cons: "Put on stand-by despite booking flight months ahead of time, just because we did not check in 24 hours ahead of time."
Pros: "Good in-flight entertainment using the app. Decent staff overall."
Cons: "On our booking through Kayak, this was only listedas an Air canada flight, however, when I couldn't check in online and phoned Air canada (which took 30min), they said it was operated by United and had to check in on united.com. Why was there. o mention of this?? It took me phoning to find out what airline I was flying with! Also, a United staff person told us we didn't need to touch our bags in calgary en route tonour final Saskatoon destination, which was wrong."
Cons: "Not like Air Canada ... I can tell the staff are tired of their jobs. Entertainment you needed to pay for. Really bare bones"
Pros: "Co passengers friendliness"
Cons: "The tiny cup with more ice than refreshment. Small bottles of water would be great - less likely to spill over in bad weather and thirst would also be quenched. Lack of luggage space for those of us with the correct allowance hand luggage instead of all the extra large pieces because people don't want to go to baggage claims or pay for baggage. Truly their suitcase not paid for is the same as mine paid for. Difference is the inconvenience of having to keep my hand luggage at my feet because of the larger pieces filled by passengers in group 1, 2, and 3 over my designated seat area."
Cons: "With maintenance delays, I wouldn't make any connections."
Cons: "Letting a passenger who is vomitting in the waiting area on the flight."
Pros: "I liked the staff and comfort the most"
Cons: "I mean is not anybodys fault but its lame that now everything has to be paid, from entertainment to food and all of that!"
Pros: "We arrived safely along with our baggage."
Cons: "Major weather issues so delayed boarding and flight. That's understandable, but poor, often rude, gate operations. Often no, inaccurate, or misleading information. They seemed confused, as if this were the first time event."
Cons: "Seats were uncomfortable and dug into my leg the entire flight causing a bruise."
Pros: "The flight is on time."
Pros: "It was a smooth flight,wasn't much turbulence."
Cons: "It wasn't much I didn't like."
Cons: "I wouldn't know since I wasn't on it and I'm still in the airport waiting for my flight. I have to try to get comfortable on the floor right now."
Pros: "They worked me into the next morning out of Bismarck"
Cons: "Lack of hotel. They did not even offer a hotel."
Pros: "Nice new plane"
Cons: "2 hour delay due to a name discrepancy on a passenger. Not fair to keep everyone waiting for one person"
Airlines flying from Bismarck to Alberta have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Bismarck to Alberta
Masks required on board, masks provided on flights from Bismarck to Alberta
Social distancing seating
Middle seats unavailable to book on flights from Bismarck to Alberta
Testing for antibodies, testing for symptoms for flights from Bismarck to Alberta
Waiving of change fees. Search flexible flights from Bismarck to Alberta