Flight was canceled by Delta at the last minute.
Pros: "It was a safe journey good rest and a very smooth operation"
Cons: "More vegan options"
Pros: "The crew and entertainment options are great. Relatively comfortable seats by today's standards."
Cons: "Literally any of our flights could have been on time. None were."
Pros: "Service was ok not a big deal. Could've had a accommodate us for the 2 hour delay"
Cons: "2 hour delay...and once in seat it was too hot with traffic of planes in front of us."
Cons: "Was not offered a drink in first class prior to take off."
Pros: "Flight crew was ok and boarding was really quick"
Cons: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
Pros: "All was good"
Cons: "All was good"
Cons: "As usual, the food is pretty mediocre even in first class. Edible but now much more ."
Pros: "Awesome prompt and courteous service."
Pros: "Inflight movies and charging stations at every seat at the delta Gates and at every seat on the plane."
Cons: "We had originally reserved a window seat and an aisle seat but when they changed our flight they put us by the window seat and the middle which we didn't like."
Cons: "Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses"
Pros: "Excellent flight with efficient service. Flight was on time and friendly staff"
Pros: "The Delta service desk was great! We wanted to get an earlier flight home and the Delta Rep got us on standby quickly and with a smile."
Cons: "Some chaos getting on the flight. The area they have set up for the different sections to wait before getting called weren't marked very well so everyone was bunched up and confused. Once they started calling the sections it was fine. Not sure why they even had the marked areas."
Pros: "My upgrade and breakfast were fabulous!"
Pros: "Boarding was on time and the process was efficient."
Cons: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."
Cons: "My flight was delayed several times and had to rebook. Total delays were > 6 hours."
Pros: "Staff very courteous and professional"
Pros: "Not much to like"
Cons: "Poor customer service, panicking customers for nothing and just general lack of consideration for paying customers. Definite turn off to Delta. Not planning to use this airline agaon"
Cons: "The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client."
Cons: "My flight got delayed for twelve hours with no compensation for a hotel."
Cons: "No help with baggage when boarding the plane, they hurry you up for nothing, because we had to wait 20 mi utes to take off."
Pros: "customer siervice was great and welcoming was awesome"
Pros: "I asked for a change of seat at the gate and was given it. It really made a difference to be at the window."
Pros: "Excellent Detroit crew"
Pros: "to their Diamond Medallion customers"
Cons: "It was freezing cold on that flight. Cold air from side panels above the windows was blasting in our faces."
Cons: "Got stuck for two hours sitting in the plane because the computer systems went down."
Pros: "Tv on flight"
Cons: "Flight attendant skipped me for drinks"
Pros: "Got a window seat, my luggage arrived with me"
Pros: "Fast boarding, everyone nice."
Cons: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."
Pros: "we got on another air conditioned plane"
Cons: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."
Pros: "The flight attendants were very friendly"
Pros: "The agent on my departure flight at the ATL airport was amazing, boarding was quick, the flight attendants were great! I had an overall great experience."
Cons: "Turbulence was pretty bad both flights."
Pros: "Crew was fantastic! Everything was satifactory and as expected."
Cons: "Flight was delayed from leaving the gate due to a fuel manifest needing to be signed. My baggage was really mauled ( by TSA or by Delta baggage handlers, I don't know). One zipper on a compartment was totally torn off. Another zipper was missing its pull and was difficult to open."
Pros: "EZ play newer plane nice staff"
Cons: "Power plugs did not work in seating row and air vents did not work"
Pros: "Great staff, quick service."
Pros: "I got home."
Cons: "Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for."
Pros: "Just to clean the cabin a bit more and the folding table tops. thanks!"
Cons: "The fact that seats could not be reserved ahead of time. Having them assigned at the gate is illogical and does not reward the passengers who reserve / check ahead of time. Additionally, it creates unnecessary rush at the gate."
Pros: "Efficient, comfortable, on time"
Cons: "Boarding. Was late because 1- airplane arrive about 10 minutes late and 2-have to wait passengers coming from Orlando."
Pros: "We were late leaving and missed our very tight connection at JFK. When we went to an agent we found we had been already rebooked on another flight through Detroit arriving 2.5 hours later than original. Our luggage was also rerouted to follow our flights and was there in Phoenix!"
Cons: "45 minutes is too tight a connection in JFK when you have to change terminals even if the flight were on time!"
Pros: "Very funny, added comedy to the flight. Great!"
Pros: "Crew members were friendly and fun"
Cons: "Delay after boarding caused us to sit on plane at gate for over an hour with no explanation of why."
Cons: "Super uncomfortable seating, WiFi/entertainment did not work. Given 1/2 of a drink. Which would have been ok if the price of the flight had been really low, but in fact the flight wasn’t that much less than the other airlines."
Pros: "Crew was grumpy"
Cons: "Could have been on time"
Pros: "The crew did their jobs just fine. Not especially hospitable but they didn’t do anything “wrong” per say."
Cons: "I am in shock over how much I ended up paying for my checked bag and personal item. I will never fly sun country again for a trip longer than 72 hours. The flight was MISERABLY cold."
Cons: "Sun country is awesome"
Cons: "Left MPS 45 minutes late. 15 minutes elapsed before ONE piece of luggage was delivered to baggage carousel, and then it was 2 carousels away from the one assigned."
Pros: "The price was perfect and suited my needs. Very friendly staff. Thank you"
Cons: "I cant think of anything to complain about. My trip went very smoothly"
Cons: "Flight attendants were unkind and unproffessional."
Pros: "We were just happy we got to go without much delay due to weather"
Cons: "I didn't know about the availability of the online wi-fi until just before we landed. That could be disclosed better?"
Cons: "Flight was delayed and we sat on the plane for an hour before take off"
Cons: "I sat in row 26 A. The window noise at times was deafening. I felt verycrowded"
Cons: "We sat at the gate and waited for 25 and counting while we wait for someone to let us out of the plane. What kind of Mickey Mouse airline is this."
Pros: "Crew was nice."
Cons: "Now paying for checked bag and it took 45 minutes-an hour to get bags from the carousel"
Cons: "No snacks unless you purchase them. No entertainment"
Cons: "System failure and was not expecting a sun country subsidiary."
Pros: "Plane was comfortable and modern. Crew was terrific."
Cons: "I could not use my phone app to check in! The airline attempts to charge you to $20 per person for online check in if you want to pay for baggage on line. You can, but then additional fee for seat selection is charged. STUPID! Instead, they must keep more counter agents for people like me who refuse to pay more for a seat I booked. Why can't you be like United. Let me check in and select my already paid for seat online and pay for my bag ahead of time! Then all I have to do is get my baggage checked at a kiosk and drop it off with a baggage agentband go through TSA and to my gate. Keep it simple stupid Suncountry."
Pros: "The crew was friendly and tried to be attentive."
Cons: "I never like getting nickel and dimed for baggage and seat assignment. More than that, though, the online check-in process feels more like negotiating with ransomware. Very difficult to understand how the bag fees work, and then you aren't to allowed to check in online unless you pay for a seat assignment."
Cons: "Late boarding, seat trading."
Cons: "To crowded and cramped . No complimentary snacks."
Pros: "Competitive price."
Cons: "Seats were so cramped, knees hit seat in front of me, no wiggle room at all."
Pros: "Actually on time"
Cons: "No internet"
Pros: "Best flight I've ever been on. On time. Professional staff. Smoothe take off. Perfect landing. Sun Country will be my airline of choice."
Cons: "No complaints."
Pros: "Wheelchair assistance"
Pros: "Like the 24-hr prior checkin."
Cons: "Fight was 45 minutes late, but it worked out okay."
Cons: "Seats were tight, couldn’t get legs under seat in front of me without lifting up arm rest."
Pros: "Suncountry now how's the new customer fot life. At every turn was one more outstanding customer service person. Incredible thank you so much for the clean planes wonderful counter and courtesy help was great"
Cons: "No email was sent to me inviting me to check in. Sun country site was down on 9/10 and 9/11, so I could not checkin online."
Pros: "Not a full flight so there was a bit extra room"
Cons: "Small seats and little leg room"
Cons: "absolutely zero complaints!"
Pros: "Very easy boarding. Friendly flight crew. Smooth flight."
Pros: "comfortable and seems a bit more clean?"
Pros: "Very nice flight crew and flight attendants. I did not have any food but overall a very experience."
Pros: "Not happy i paid $25 to check my bag and it could Have been free at gate. Otherwise every thing was fine"
Pros: "Good ticket price. Direct flight. Able to change from assigned aisle seat to request for a window seat shortly before takeoff."
Cons: "Had a good trip and appreciate Sun Country--especially the terminals!"
Pros: "Got us to Phoenix, if a bit late, which was not a problem in this case."
Cons: "Flight was late leaving MSP, which was unavoidable when the plane came in late."
Pros: "The flight went very well, boarding was very easy. Going threw the security was the best I've ever encountered. enjoyed the beverage but due to gluten free diet I chose not to order any food."
Cons: "There was nothing that I didn't like."
Pros: "Landing safely"
Cons: "1 hour late departure, no food provided, no wi fi. All of these things are standards on other airlines."
Pros: "Boarding was fast and the direct flight was a huge plus!"
Pros: "Flight attendants made you feel like a customer and not a stranger asking for a favor."
Cons: "Looking forward to wifi and or entertainment options"
Pros: "It was comfortable and the staff was helpful and polite"
Cons: "Just the turbulence"
Pros: "On time. Good prices."
Cons: "Had to check in for boarding pass because we were in exit row, even though it cost $15. It was another line to stand in."
Cons: "there was no wifi"
Pros: "Short TSA line Quick boarding and de-boarding"
Cons: "The whole airport shuffle"
Pros: "The staff was very pleasant, and efficient getting people boarded and off the plane"
Cons: "The plane was small and outdated. Not very comfortable."
Lots of people entering plane at the end of boarding that we’re not at the gate, entered at tarmac, looked like illegals from Latin America
Flight delayed out of MCO cost me my connecting flight to PDX. Held up in a hotel in Phoenix…
We arrived early, then sat on the runway for almost an hr. I then missed my connecting flight.
The flight itself was good. Unfortunately I somehow found myself surrounded by 2 rows of families with small children. I had about all of the seat kicking and yelling that I could take for 3ish hours straight. Kinda wish the staff could have intervened somehow.
Pros: "I like American Airlines in general."
Cons: "I noticed there was a disagreement/issue between a passenger and the aircrew, but it was handled quickly when the passenger just left. I understand there are some issues sometimes, but I noticed attitude from three of the flight attendants during the flight. There were three teens in the back that kept rambling about how all planes have bombs, everyone there was turbulence we could go into a spiral, the plane engines could blow up, etc. It was clearly making passengers uncomfortable because they kept turning around and one lady even yelled at them. I'm honestly shocked the flight crew never said anything to them. I wasn't too worried, except that they ruined any chance to get some rest."
Pros: "crew was great"
Cons: "Good flight"
Pros: "Prompt boarding and good directions from the crew"
Cons: "AA cancelled the Dallas flight before this one so they could fill up our flight. This does not seem very considerate of our health during a Pandemic especially with their messaging about social distancing. They also did a very poor job of keeping people patient in the deplaning process. They should have better messaging and a very non threatening way of encouraging passengers to be patient and courteous. Maybe they good offer each passenger a choice some type of goodie like a mint or a chocolate that says "please enjoy this while you wait for others to exit the plane"."
Cons: "Several people got on the flight with no face mask on. The flight was completely packed, there was no distancing at all. The boarding process required me to walk past everyone as my chair was in the back and I was last group to board (unlike other airlines that have switched to back to front boarding to reduce people coming in contact with each other) As I walked down the PACKED plane mot people had masks on incorrectly (hanging off one ear, down around their chin, nose out, etc.) some people had no mask at all and the flight attendants did nothing. It seems like they were doing nothing to keep passengers safe from COVID-19 spread. Compared to Delta, American Airlines was terrifying to fly, I find not feel safe at all."
Cons: "On the first leg of my journey, there was a card explaining how to get inflight entertainment using the aainflight.com which worked great. However the Phoenix to Eugene leg used Boingospot but there was no card in the seat pocket explaining what needed to be put in your browser to access the entertainment portal. There were only two flight attendants on the flight and, aside from the drink service, no one ever came to the back of the plane so I could ask the question. I could have used the call button but I think that should be saved for emergencies. I think the information on how to access the inflight entertainment should be in every seat pocket"
Cons: "I always have preferred American Airlines but they seem to have constant problems with the aircraft these days. This causes delays and missed connections. This in turn causes no breakfast or lunch or dinner opportunities. I travel with snacks in my bag at all times now just in case so I won’t get sick for lack of nourishment or water! This last flight I missed my connection altogether and had to take a shuttle home, then catch a ride back to the airport to pick up my luggage and then get my car to drive home. It was 4 hours past my expected time home."
Pros: "The trip started off poorly with a day delay and rebooking hotel and car at final destination. Not to mention our final destination is San Antonio not Phoenix. We were not rebooked for a flight from PHX to SAT. But after a few hours we were finally booked. We didn’t really appreciate the 7 hour layover at 0100 in the morning and nowhere to get a meal or even coffee. However, the flight had the same crew from the night prior and they were excellent. The flight was open so we were able to get more leg room, less waiting time for the bathroom, and pretty much one on one service from our flight attendants. With all the struggle in the beginning, this particular flight was actually the best flight I have been on."
Cons: "We were ok with the hotel and meal vouchers however, again, the only part of our itinerary looked at was the first flight, not the second into SAT. Had we not questioned the agent, we would have been stuck in PHX with no room, no car, and if we eventually would have gotten a flight, our reservations for car and hotel in SAT would have been cancelled and I would have been out $1700. I already lost money but it could have been worse. Basically, I am paying for a car and room that I am not currently in. Reimbursement for that would have been nice. Either way we will still travel using the travel service and this particular airline in the future."
Pros: "Not much crew stayed in back almost the whole 6 1/2 hr flight and seemed not to friendly"
Cons: "It would have been better if they had departed when they said they were going to after a delay. Flight was delayed first 1 hr then two more hours. The airline finally posted that it would depart a 4 PM and we didn't even start boarding until 5PM. Then they tried to rush us on so that everyone was standing on the HOT jetway for 10 min waiting to get on the plane. Plane didn't take off til 5:35 PM. Over all on this trip I had three flights that were delayed. I'll think twice before taking American Air again."
Pros: "Seats were comfortable"
Cons: "Better route planning and time management"
Cons: "More leg room, more attentive to customers with disabilities"
Pros: "Boarding was quick and easy. There was enough room for carry on in the overhead compartments and the in flight entertainment system was great with an easy access usb charging port."
Cons: "Seats we’re small, no room to place anything in the pocket in front of me and the chairs were so small that all the people next to me had no room to move. None of them were extremely big people, but they didn’t have room for their hands and feet, so they were all in my space. The isle was too narrow"
Pros: "Much better flight in 1st class than in cattle car. Not happy about the extra cost just so not to be misrtsble."
Pros: "the seat was incredibly uncomfortable, however the crew was fast, friendly, and extremely efficieny"
Cons: "the seats barely recline and were lacking sufficient cushioning for the bottom, my tailbone area was very sore after the flight"
Pros: "The Flight crew was courteous and took care of us despite a series of extremely unfortunate circumstances."
Cons: "Due to a computer malfunction we were stuck on the tarmac for some time, when it was decided to find a new gate to return to. /The tech crew eventually gave the all clear and upon returning to the tarmac, the same computer malfunction occurred, and again we had to return to the gate. This was all totaled 2.5 hours on the Tarmac. Finally, some 5 hours late we departed Miami in a different plane. Upon arrival in Phoenix, the captain wearily announced that there was no ground crew awaiting us, so we had to wait some time on the tarmac there to disembark. Never before had I heard a airline captain encourage the passengers to write a letter of complaint to his employer."
Cons: "My seat was broken and would not recline, i mentioned it to the stewardness and even though there were other empty seats they did not offer to move me."
Pros: "Friendly staff and helpful"
Cons: "Did not fly out of Ontario, I was being led to fly out of LAX since there was a delay. Ended up flying out of John Wayne Airport."
Cons: "I arrived at the airport and had already checked in and had m boarding passes. For some reason they could not find me when I went to check my bag. After 30 minutes they saw that my seat assignment had been changed and that is why my boarding passes that I had printed at home did not match what their computer showed. I booked this reservation in May and had a seat chosen fairly toward the front. I am 73 years old and the closer to the front I can be helps. When I finally got on the plane to my surprise my seat was the very last seat on the plane across from the restroom. People continued to leave the door open after using the restroom so had to get up and continue to close the door or look at the restroom the whole flight. There was never any explanation as to why they did this. As a result, being lst off the plane, I almost missed my connection as I had to go two terminals over for my connection. At my age I cannot run so I arrived as the last people were getting on the plane. I will never fly American Airlines again."
Pros: "From the time we got to the counter to boarding and then the flight, we were treated extremely well and with care. We were brought to the front of the line for preboarding. Everyone used our name and smiled as they provided service."
Cons: "The TSA agent was cold and it took a supervisor to ensure our needs were met."
Pros: "The crew was nice and so was the American Airlines customer service office in Phoenix"
Cons: "I didn’t like the male and female check in people in Portland. They sat there and watched me for an hour not telling me I could not use cash to check in my luggage at the gate after they told me it was double the amount to check it in at the gate. The sight u use on the boarding pass u download on the phone is not clear. It says baggage fee +$25.00. I thought it was 25.00 till the women in Phoenix showed me the + sign. She said “it is confusing”. I did not buy the ticket because it was for an unexpected funeral of my sister. My other sister did so I didn’t see all the stuff from Travelocity. After telling me it would be $50.00 the check in male and female at the gate saw me sitting there for an hour and never told me I couldn’t pay cash. By the time it was boarding time if a nice woman did not offer to use her credit card and I have her the $50 cash I would have missed my flight. The manager at the gate in Portland even told me I would miss my flight. The two check in staff at the gate said “well we didn’t know you only had cash” and they weren’t even concerned that I was going to miss my flight. It would of been nice of them to tell me this when I sat there for an hour after they told me They we’re doubling the price. I would of had time to go back through security, only pay $25.00 and the other nice passenger would have not had to use her credit card. Very rude and poor service especially after a sad occasion of burying your sister!"
Pros: "The gate attendants and on-board crew were lovely. Pilots provided info which was great and made up some of the long delay."
Cons: "There is not enough space to list everything. I paid $800 for a normally $300 flight, then paid an extra $75 for the ability to board early so I could store my very small roller carry-on. The in-bound flight was 2 hours late and even though I could track that easily, and assumed our flight would also be two hours late, the AA website insisted the outbound flight would be on time. So like everyone else, I went to the airport. And it wasn't until just before the original departure time that the update was indicated. Really?? If I knew the flight was going to be two hours late,that means AA knew, and didn't care enough about their passengers to advise them. Then when we boarded, my bag was taken away for gate check because the flight did not allow roller bags. After I paid extra. How can AA not advise you when you book your flight that roller bags would not be allowed?? Talk about a money-grab. I unfortunately have a return ticket and am not wealthy enough to throw it away and book on another airline, but I would if I could. I will never fly AA again and I will share my story far and wide."
Pros: "Nothing to like. If I could give them 0 stars I would"
Cons: "Tight connection from our previous flight yet the counter folks were rude and rushed us. My daughter is obviously 7 months pregnant. Because our connecting flight left milwaukee over an hour late, we had no time to even grab a sandwich, no problem we will buy food on the plane. Wrong! The food is was gone so quickly that by the time they got to us, they were out of everything. Oh did I mention we also had 3 children ages 2, 7, and 9. Oh yes and the entertainment? Small screens mounted on the ceiling of the plane. How about updating your equipment?? Plane was old. No USB to charge your phone and stream from their App. Terrible. We own a 2nd home in Maui and travel there twice per year. Looking at other options."
Pros: "VEry good Cabin crew and the plane was reasonable new"
Pros: "Nothing very old plain"
Pros: "The plane was newer, drinks are available. Seat only reclines half an inch or so so get ready for that."
Cons: "Crew on aa is the worst bunch of entitled fools, almost as horrendous as united."
Pros: "The America flights were all ON TIME."
Cons: "The seats on this particular flight were not as good for my back and they no longer offer pillows to put behind my back."
Pros: "The duration of the flight, nothing to do with the airline"
Cons: "I was forced to check a bag in when I had flown previously the week before with the same carry on. $50 spent for nothing in my opinion. Per the supervisor over head bin size does not change yet my bag was "too big" like I said I had flown literally 4 days before this trip and had no problems with my bag fitting nor did any of the flight attendants say anything. I am just annoyed. Also I didn't know that I would fly American as it's through Alaska originally, maybe that was my lack of attention to detail. The carry on situation is what irritated me the most. This is also not the first time that I've had a problem with American Air."
Cons: "Not a fan of baggage fees especially this high for only one checked. Next time Southwest Air, I guess."
Cons: "Nothing was together, missed connection. Had to buy a hotel in Phoenix"
Pros: "AA put us in a hotel and gave $12 (per person) food voucher for missed connection due to delay for maintenance."
Cons: "Our luggage was lost for 2.5 hrs in PHX airport, due to mix-up by service rep at customer service. AA attendant at gate at CLT was extremely rude and unprofessional when I accuse Left my boarding passes in seat pocket. Would not summon someone to retrieve it. Made me wait until entire plane was disembarked and cleaned, and made me wait some more after. She was super snarky, made rude comments, and almost made my family miss our connection to EWN. I will never, ever, fly AA again. Worst customer service and tons of issues with maintenance, luggage handling, and delays."
Pros: "I have nothing good to say about the flight to LA or the flight back to Chicago from LA."
Cons: "3 of the 4 flights were late, and the 4th was canceled. The canceled flight was due to weather, but AA's response was to connect those of us stranded with a 3rd party vendor - Travelliance - with the promise of a SUBSTANTIAL discount for a hotel (SINCE THE NEXT FLIGHT I WAS GIVEN WAS 17 HOURS LATER!) - and there was, effectively, NO DISCOUNT. I have spent thousands and thousands of dollars with you over the years, but this was a bucker of water in the face. I'm sure I'll fly with you again, but any sort of good will I held for AA is gone."
Cons: "Delay, first told it was weather related, then mechanical. Re booked on a flight by AA that would never make connection. Paid over $1,000 for a flight leg that one way and direct on another airline (Alaska air) was $281.00 and the agent took so long to find redirect flight that they couldn't book. Total mess! While struck on the second leg and speaking with AA customer service about the reschedule I was told that they didn't have the ability to rectify the error because they no longer had control of my ticket and that I had to take into consideration that three was an event in San Antonio that caused delays network wide that added tio the initial issue... HOGWASH! 1) it was another AA issue where an AA aircraft drive of the runway while I was in flight on the first errant leg. 2) if they had just been straight from the outset, I wouldn't have been delayed. I will never fly AA AGAIN!"
Pros: "The flight was very good. Boarding was good, shorter flight, smooth, landed and off we were."
Cons: "Seating still needs a little more padding for comfort. Delta airlines has a screen on every seat and you can see where you are and how far you have gone and so on. That would be nice. It was very difficult to hear what the pilot said when he spoke to say hello and whatever else he said. Entertainment? There wasn't any on this flight"
Pros: "The food, in flight entertainment and attention to detail by the Flight Attendants was very good."
Cons: "The personnel handling the front desk at check in gave myself and others bad information about how to check a bag. Which resulted in me being called to the desk at the gate about 30 minutes prior to boarding and being told I screwed up checking my bag when I was just following the instructions given to me. Was then told I had to leave the secure area of the airport, go back to the front to check my bag all within 30 minutes of boarding. when I returned thru the TSA checkpoint they were rude, obviously, but more importantly the flight was boarding early. So you could've 1. told me what the actual procedure is for checking my bag instead of telling me "just leave it by the green lit up check mark then 2. told me at the gate that not only do i need to go fix your mistakes for you but that youd also board my flight early thereby putting me in jeopardy of missing my flight. all i got was a very insincere apology when I complained up front and at the gate about the airline's screw up. i get that you're all human like me and make mistakes but the customer is always right. there was a time in this country when customer appreciation and service were important standards and qualities businesses thrived on. Don't know what happened to those days... Also i should not need to be a first class passenger to get a meal during a flight. whatever happened to meals for everyone? you (all airlines in the US) charge way too much money and provide poor service compared to pre-9-11 days. I dont see how one event can justify the loss in service but the increase in ticket price. you should all get back to what flying should be about: fun and time saving."
Pros: "Airline and crew looked after us and kept us informed. My app said the flight was delayed but the captain didn't seem to know this so we sat for half an hour or more after planned departure. Maybe he hoped to get an earlier slot. We were 30 mins late in the end."
Cons: "No food for purchase, just a drink and biscuit."
Cons: "There was no food offered. The stewardess was not happy to be at work."
Pros: "It was a flight, it got me from point A to point B, but everything in between could've been much better."
Cons: "When first boarding the plane, the person I was with tried to close the shade on the window, the with frame and the first 2 pieces of glass popped out. We notified the flight attendant and his response was "can you stick your arm out the window and wave? No... ok you're fine" then we were notified the bathrooms in the middle of the plane were out of order and we could only use the bathrooms at the rear of the plane. There was no WiFi, and the audio system for the on board movies wasn't working. The flight attendants were only giving out cups of beverages and not the full can, which isnt a big deal but still looks bad on the airline considering everywhere flight with American has handed out full cans of soda. The perception was American dropped the ball on the his plane, and just didn't care to do the necessary maintenance. For the his head priced paid for the his hehe see tickets I would've expected better from a reputable airline. Needless to say we were a little disappointed."
Pros: "The staff tried to help as much as possible."
Cons: "I called American Airlines as ssoon as I book my trip to set up and make sure my small dog could fly with me. They neglected to inform me their partner, jetstar, does not fly animals. My luggage did not arrive with me. Both of my suitcases were mangled and broken. Items in my suitcases were shattered and crushed even though they were well packed and protected. We got stuck on the terminal in MSP and missed our connecting flight. When we finally arrived the systems were down and could not get new flights or hotels. We were told we could not get hotels and had to argue for an hour. Even though it was a maintenance issue. I arrived a day late and had to take extra leave. The plane from LAX to Tokyo was horrific. I booked a window seat, was stuck in the very middle. There was no way to charge outlets devices. The screen did not work. And my new luggage was also damaged with even more items destroyed."
Cons: "Didn't even get on the flight due to delay out of KSMF and I talked to the ticket lady and this has been happening very regularly due to runway construction in Phoenix. Yet the airline won't let you know or change the schedules they just take your money knowing they will likely not be able to deliver the desired product."
Pros: "I did not like anything about the flight to be honest. Oh wait you did have cool club lights that were blue that tried to distract me from the fact that I had to take an American airlines flight."
Cons: "Holy moly. You know if you stopped charging extra money for checked baggage you wouldn't have a ridiculously annoying amount of customers with too many bags for overhead storage. Then you wouldn't have to threaten your customers to store their small bags under the seat. Then I would have room for my feet under the seat. When I would have been comfortable. I also wouldn't have to annoy my neighbor with trying to move and get comfortable. But instead the exact opposite happened and I'm offended you guys have America anywhere near your name."
Cons: "You need to add a not applicable choice to your list. I did not eat the snacks offered on the flight nor was there any entertainment that I could find."
Pros: "I liked the customer service from the employees trying to help everyone get situated from the flight cancellation."
Cons: "I didn't like how there was no communication from the airline that the flight was canceled and that we customers and employees at the Fresno airport. We should have received notification as soon as the flight was canceled so we don't have to spend all day at the airport thinking it's just a delay."
Pros: "JoMarie was very helpful at LGB. And we eventually arrived at our destination."
Cons: "This was a horrible travel experience, the worst I have ever known. My uncle had died, so I had to search for the soonest and most economical flight in order to attend the funeral. Traveling with me was my aunt (his ex wife) and my cousin (his only daughter). Our initial flight was delayed 'due to mechanical issues' and they said we weren't going to make our connection in Phoenix. So they had to reroute the whole trip, which took about half an hour because all of the flights were full. So instead of flying from LGB - PHX - CLT - CAE and arriving Saturday night, we ended up departing from LAX (which we specifically were trying to avoid) almost 9 hours later. From there to DEN - CLT - GSP arriving Sunday morning. Because of this I had to contact the hotel and let them know that we weren't going to check-in until the next day, but I still ended up having to pay for Saturday night. Then, I had to cancel the rental car and make a new reservation to pick it up at GSP and return at CAE since the hotel was close to CAE, plus the return flight was through CAE. Also, wifi was an additional cost (which we didn't use because of this), the snacks were pitiful, and the seats were very narrow and uncomfortable. I have flown with JetBlue in the past, but on this occasion, last minute flights to South Carolina were prohibitively expensive. That being said, if I had known how bad the experience with American was going to be, I would have gladly paid literally double the price for the JetBlue tickets. And in the future, I will be flying exclusively with JetBlue no matter what the cost."
Pros: "The lady sitting next to me was nice to talk to - that's about it"
Cons: "The whole experience was terrible. The airport gate terminal was chaotic. While boarding, I am told I have to check my bag because apparently the flight was overbooked and there was no room for my carryon. We finally get on the plane and are told by the pilot that we have to stop for fuel - MID FLIGHT!!! I have never had a pilot stop to fuel up in the middle of a flight. And he told us it would take 10 minutes. It took an hour and a half!!!!!!!It completely derailed my connection flight. I missed it and was rescheduled, but wasn't told anything. I get to my new connection flight - that wasn't leaving for another 2 hours mind you - and ask the lady about my bag, because I was nervous it wouldn't get there with the flight change. Her response - "Well, they knew where you were going, right?""
Cons: "They changed my flight at the last moment and my connection was 2 hours delayed"
Cons: "Despite one piece of carry on per passenger they run out of overhead space. The boarding process is unbelievably slow. Far too many with no apparent reason to pre-board are allowed to pre-board . Wanted to buy food were nearly out of any of the choices by row 34 so no food 5:36 minute flight ridiculously poor planning in my opinion. Very little leg room as configured."
Cons: "Stuck me with a middle seat even though I fly frequently On United. In fact they gave me a special recognition on an earlier flight which was ridiculous as well because it was just a piece of paper that I had to go up to the podium to collect"
Cons: "Unfortunately flight was delayed for 2 hours on top of a 3h42m layover"
Cons: "My email is not linked to my phone, so I got no warning notices of two gate changes waiting for my connecting flight home. I waited at the original gate (C39) from arrival time (2:30 pm) til boarding time (5:40 pm). When I saw no change to my destination, I checked the United App to find that the gate had been changed C33). Rushing to C33 I found another flight boarding at that location with one United Representative who could not stop to answer questions. Seeing two unoccupied Representatives at the next gate (C32), I asked if they could help me with the confusion, they said I should check with gate C33 - which I told them that she was too busy with other passengers. I searched for a Departure Board and discovered that gate C33 was still the gate, but "aircraft maintenance" had delayed the flight until after 8:20. After having to check my carry-on because of lack of space in the overheads, my departure from the airport was further delayed another 30 minutes. Upon returning home and checking my email, I found notifications of two different gate changes (C33 & C44). Announcements should have been made at both gate C39 about the changing of the gate and at C33 explaining the problem. The captain's lame excuse about air conditioning and Phoenix's hot weather was lame to say the least."
Cons: "I never flew to Phoenix from Washington. I was held over at DCA for the night so I lost a full day of my vacation! Had to fly to Chicago and then to Phoenix. Was a total pain!!!"
Pros: "I was happy to finally receive a drink one the flight started. A waterbottle at the seat and not other service would have been nice. Wifi was not working. The seats were small and cramped. My seat did not stay either up or down...it kept moving around and would not stay adjusted. However the crew was fantastic and our two female pilots were amazing. Captain Amy touched down in Phoenix was one of the smoothest I have ever experienced."
Cons: "This flight was horrible. I upgraded my seat and paid extra for a premium economy and it was still crowded. There was gum or candy stuck to the floor right were I was supposed to stash my carry on. I pointed it out to the flight attendant and his response was "so you can't put your bag there?" I asked him if he would ruin his bag and put it there and he said "well, you don't know me." What? I had to worry the whole flight about putting my foot on that gooey mess. What did I get for my extra money? Aggravation."
Pros: "Again expectation can get in the way. And of course the airline needs for flights to be as full as possible. In order to be profitable in the long run. We all want them to be able to stay in business"
Cons: "Same point - the point was full and I’ve already clarified that ."
Pros: "Boarding process was smooth."
Cons: "The space between seats was very uncomfortable. I have never felt so crowded in a plane seat and would reconsider United in the future for that reason."
Pros: "The crew was nice, quick check ins and boarding. They were very accommodating during the flight."
Cons: "Although it was breakfast, not everyone wants sausage or the other option of fruit and yogurt. Meals should be offered in the literature provided by time, as in reality, if you're not going to sever the expansive US menu throughout the day. I was unable to order a salad at 9 am, regardless of being starving. Also I'm 5'1, there isn't enough leg room. Power outlets should not be a first class luxury, that is rediculous. We all need to charge our devices. TV should not come as an extra charge."
Pros: "crew was nice"
Cons: "I feel like airlines are becoming like used cars salesmen. High price ticket, then 25$ to check a bag, they give you direct tv as a preview and then make you pay to watch TV, pay for internet, want something other then pretzels, you have to pay for that too. Next up you will charge for our air conditioners to work which by the way they didn't. I have never been so uncomfortable on a flight in my life. Couldn't even bend down to get something under my seat because of the lack of space between rows. Also the air conditioner was extremely warm and the pressure of the air did not reach the seat. I was sticking to the chair because it was so warm. It just sucks that air travel has gone the way of every other industry that values quantity over quality."
Cons: "We’re about to take off, had to go back to the gate due to poor inspections, then they had to move us to another plane and couldn’t be less effective. Gave everyone the wrong gate twice, it was ridiculous. Someone at United should hire a six sigma trainer to teach employees about efficiency."
Pros: "The crew was very friendly and courteous."
Cons: "First the plane arrived late so we could not board at our scheduled time. Then when the plane arrived they said we could not used that plane. Then we had to wait 3 hours before we could get another plane. The new plane was also on the other end of the airport. This was a challenge while traveling with my mother who requires assistance."
Cons: "Need to pay for everything... internet, tv, and snack. Long flight when you cant fork out more money for what was free with canadian airline"
Cons: "Gate agent not very helpful when my wife and I were assigned separate seats."
Pros: "The landing was great!"
Cons: "I paid for an upgrade on a seat and my passenger and I were told that we were entitled to free food and bottomless drinks with my payment, once on the plane I was told that payment was just for the seat. But she the attendant told me another passenger said the same thing. The only difference was the boarding agent told them 179.00 to change seats. She suggested I bring it up to United, which I will do."
Pros: "Flight was canceled, and the crew gave little information about next steps. When asked how to rebook, they said it would be emailed, except it never was."
Cons: "Departing flight was delayed, United could not get me to Richmond before 5 pm. Not acceptable. They had to book me on another airline. Never took the united flights."
Pros: "Flight was good. Clean plane with tv's at every seat. Newark airport is really nice."
Cons: "Flight was very delayed which caused us to get into Phoenix close to 1 am. The whole airport was empty at that point which caused a delayed car rental. The Tv's on the flight are NOT free and neither are the snacks. I would think due to the long delay with the flight they would offer us free snacks or a free movie. But no."
Pros: "The staff was very nice."
Cons: "I purchased two tickets and we weren't given seats next to each other."
Pros: "On time"
Cons: "Boarding takes too long"
Cons: "Couldn't get the tv to turn off, was making me feel nauseous. Seats don't acutally lean back to a comfortable level."
Cons: "I understand that many things in aviation are unpredictable, but the flight did arrive late and then once boarding was completed we then waited in the plane for an hour before takeoff as not everything was completed for the plane to be able to leave."
Cons: "Waiting in Newark airport for passport, custom and security check too long, almost missed next flight. After boarded waited almost 1 hour in a plane to take off."
Pros: "The flight was delayed for who knows what reason and after many it's gonna be right here! It took an hour and therefore delayed my arrival to my final destination 6 hours!!!"
Pros: "smooth ride in the air"
Cons: "-arrived in Phoenix 2 hours late -plane sat on the runway for an hour and a half before taking off. -my small carry suitcase had to be checked -bags took 45 min once we got to Phoenix"
Cons: "Seating drinks/food pricing baggage handling"
Cons: "This airline is so beyond awful. American has the most janky planes, uncomfortable seats, and worst service on the plane. I had to beg the flight attendant to get me a wine because I was asleep when they came by and missed them by not even a half hour... She acted like it was so hard and it took asking 4 times and finally just asking another person. I was so annoyed. They also have shitty food selections per usual. Who chooses those snack items?! They clearly have no taste. I was miserable the whole flight. I usually am not a miserable traveler so this isn't just me being negative, I seriously may write one review every few months, only if something is really good or really bad. The fact that I'm even taking the time to write this says a lot!!!"
Pros: "The Flight attendants were nice."
Cons: "The airport was horrible. Hard to get to the C concourse. "train" is TOO SMALL. It barely fits 10 in each car. International transfer of bags was Horrible, and very far apart from where you get the bags. Poorly planned or not at all planned. We barely had time to make the flight with 1 1/2 hours to transfer and would have missed our flight if it wasn't for a trolley driver who took us from security to the gate. There is no power at the seats. The plane is old and seats were very uncomfortable. Yeah, this was the worst flight."
Pros: "The crew was very friendly, very professional. The plan was very clean (it helps being new!)."
Cons: "I'm 6'3" , I wouldn't say this was United's fault but the truncated seat size is endemic to the entire industry. But It was SO CRAMPED."
Pros: "WAS SO PACKED IN IT WAS DIFFICULT TO LIKE ANYTHING. Seats should come with a safety warning ."
Cons: "ROCK HARD THIN BACK SEATS. I am average size and had no room- large people next to me spilled over into my seat. I had aisle seat and space under seat was size of average laptop leaving no room for feet. This would be ok for an hour- three and a half is ridiculous."
Pros: "Flight not too full"
Cons: "Delayed flight, cramped seats, charge for entertainment even though the airline magazine said it was free, crew was a little gruff"
Pros: "Crew was friendly."
Cons: "My flight was delayed twice on both the trip out and the return. It's not such a bit deal for a longer flight, but when the flight is barely more than an hour and it's delayed for an hour each time it really starts to negate the point of flying instead of driving when you factor in the airport time."
Cons: "Flight was delayed two hours, lack of communication regarding delays even after airplane arrived, seats were uncomfortable and lacked room."
Pros: "Very nice that my husband and I were upgraded to first class on this short flight. It was a short flight but we were very comfortable for that time."
Cons: "I'm very upset I left an item in the overhead bin and had customer service call over as soon as we realized, but they said it wasn't there. There's no way, it had to be there and they didn't look very hard. I submitted a claim and they still haven't found it."
Cons: "The only thing I didn't like was that my flight was delayed. But hey, it happens. Over all it was great"
Cons: "I have to endure 10+ hours without the chance to purchase on flight wifi"
Pros: "I felt comfortable. Staff was great."
Cons: "The cracker and cheese box. The snack wasn't worth the money."
Pros: "I like that we finally made it!! 130a.m."
Cons: "This by far is the worst flight I have ever been on! It's starts off delayed... Fine! They get us on board the plane and we sit and sit without much info being given to ppl on flight! Then we are told there are mechanical issues and it won't b long before we leave... Half hrs goes by and they tell us it will be longer so for us to exit the plane.... Which turned into a 45min wait to finally tell us that we were waiting now on a new pilot to fly in from where ever he was to finally take over our flight , which didn't leave ORD till 1230.... Which was supposed to had left ORD at 930.... We finally get to PHX at 130 a.m. When were supposed to originally land n PHX at 930 mountain time! After all of this confusion and just bad manangement of time... We didn't get any apologies any kinda of compensation for time lost... Just a have a gud day! I'm pissed will Never fly with United Airlines and will tell others to also not fly United!"
Pros: "Nothing. The gate agent didn't really know how kayak works when it comes to hacker flights.Told me to call customer service. Customer service does not give you the option to speak to representatives. The phone system just loops around with out giving any options for to speak to a person. After I was on the phone with an agent he told me my money would be refunded. I have been charged two flights and I'm still sitting at home."
Cons: "Kayak did not confirm my seat. Was not able to get a flight. Called customer service and they told me to rebook. My card was charged twice. The airplane had faulted hardware. Waited in line for 2 hours to get a different flight. All flights to Phoenix were full. Didn't make the standby list. Couldn't make the rebook flight. Worst day ever Now, No one can give me a refund. mind you I took a day off from work this was a last minute. The reason this trip was so important to me is because my grandma is in the ICU. I hardly ever complain about any customer service experience. Overall to get a hold of customer service is awful. Now I have to spend more money and I have to drive 12hours."
Pros: "The crew was excellent."
Cons: "Our luggage got left behind at Newark airport, this is a recurring issue. Trying to enjoy a vacation without your luggage is a bit of a challenge."
Pros: "In spite of late the flight reached before time."
Cons: "though I booked 8 months before yet I was given the last seat. I was rally sad."
Pros: "Seemed to be a newer plane, and there was in-seat entertainment at each seat. Mine didn't work, though."
Cons: "United has to have the smallest seats of any carrier. There couldn't have been more than three inches between my seat and the seat in front of me. The guy in the middle seat wasn't a large guy, yet he poured over into my space. It's insanely small."
Pros: "The Crew was nice and attentive"
Cons: "Boarding was unpleasant I had to wait so long to be seated because no wheelchair was available then I had to sit in the rear of the plane I'm physically disabled I had no leg room and my knees were in pain the whole flight then after landing I had to wait 20 to 25 minutes to get off the plane I'm still recovering from that but keep the attendance they were the highlight of my experience"
Pros: "The only thing I have to say that is positive is that it was relatively easy to change my flight date and time in the United app once my original flight had been cancelled. The app was the only thing that helped me understand what was going on during the constant time and gait changes throughout the day."
Cons: "This airline is terrible. First we were told that the flight would be delayed 1 hour and 40 minutes. We were supposed to leave at 2139 from IAH to PHX. They changed the departure to 2309 due to "mechanical failure" of one of the aircrafts. We were told a plane was coming and that we were just waiting for another flight to Albuquerque that was delayed before us to leave the gait. Long after that first delayed flight left passengers for PHX were delayed 3 more times which ended in the final tenative departure time being 0145. We were told at 0115 to sit tight and wait because the plane was now here but the crew was still in route. Shortly after this promise, the crew showed up and everything seemed to be ready for us to board. Another 30 minutes went by and they announced that the flight was cancelled. United airlines had used up over 4 hours of changing gaits and times only to end up cancelling the entire flight. They did not offer any explanation for this nor were they the least sympathetic to the travelers who have all paid to be on that flight. The customer service was disgraceful and did not offer any type of help on reimbursement, hotel, cabs, or compensation for this."
Pros: "I love United. They're now my go to airline. I love the pet friendliness as well as every employee through United I met today from the bdl check in crew , to especially the flight crew on flight558 iAd to phx who I believe was from Houston and their Texas roots truly shined. Every crew member was Sooo attentive professional Cleanly pleasant and always smiling and happy to come around. Other crews could learn from this crew please take notice !!! I have never been so impressed (and I am a frequent flyer )"
Cons: "Flight tracker wouldn't work on screen or on phone disappointing"
Cons: "Food selection awful"
Pros: "Flight price."
Cons: "The service, accommodations, cleanliness, organization from the airline (multiple delays and two gate changes), comfort of seats, & entertainment options were all undesirable. I tend to only fly United when I have no other options. This experience was exactly what I expected from the airline. However, I was traveling with my mother this trip and wish I would've spent the money to fly a different airline."
My trip Chicago to Phoenix was good. I slept most of the way. They charge for everything now. Carry-on was ~$50. I brought my own snacks. Seats close together ( well, it is an airplane), but luckily I’ve been vaccinated. It was a round trip and on both, the flight was delayed an hour. The delays were from lightening storms. It was ok.
Flight 3 hours late. Moved gates.
We waited for bags in Tampa airport for 2 hours. Also, no food or even water. Not going on it again
Seats are hard & don’t recline
The flight, crew and cleanliness was good, my main complaint is that they tried to charge for ANY and EVERY BAG bag, whether checked or carry on. So you think you are getting a good deal for flight tickets, but that cost does NOT include ANY bags. The very nice gentleman who checked us in ended up only charging us for 2 of our 6 bags. We had 1 checked bag and 5 carry on (1 for each of us traveling). So he charged for our 1 big checked bag and 1 carry on and then waived the fees for all our other carry on bags. This helped tremendously and was very much appreciated. Although, since we now know Frontier does charge for all bag types, we will probably avoid using them again.
Frontier is a cheap airline but everything went well
Experienced a 1 hr flight delay, but they kept u updated on changes. Very clean, new looking planes. Have to pay for any inflight food /beverages. Little leg room but ok for short flights!! Helpful, friendly flight attendents. No wifi onboard. Have to pay extra for larger carryon bag & extra legroom seats. But basic flight prices are good so will try them again!!
the flight was on time but boarding didn’t start till 30 + mins later so kind of delayed!
Cons: "Getting off the plane ( We were stuck on the plane for at least 1 hour and twenty min. )"
Pros: "Flight was on time."
Cons: "Seats were really tight."
Pros: "That I made it there in one piece."
Cons: "Not worth saving a couple dollars. Front tier airlines does not allow you to pick your seats before hand nor does it allow you to select baggage and the app, it is recessed for whatever reason. The seats are extremely tiny the tree table is so small you can barely fit an English muffin on it. There is no entertainment whatsoever, there is no Internet on the plane, and if you want anything to eat or drink besides water you will be paying for it. I’m sorry to say but flying on frontier was more like a punishment for me. I always fly American and wanted to save a few dollars what a mistake! With American most the planes that I have flown in have free movie entertainment and everybody seat the seats are comfortable And recline. And the snacks are free along with the soda. Please think twice before flying frontier."
Pros: "Do people write here for frontier?"
Cons: "Sat on the tarmac for over 3 hours. A fight broke loose and we had to return to the terminal and then back to the tarmac for more sitting. The crew finally figured out how uncomfortable and frustrated people were getting 2.5 hours to sitting with no air on the tarmac. They relieved their customers suffering then with complimentary water! Now that’s service. Frontier is one of the most base airlines out there. I’m entirely frustrated that they are one of the only airlines that service our podunk airport."
Pros: "price and non-stop flight"
Cons: "The flight was 60+ minutes late, due to another plane sitting on the runway. The other plane kept passengers sitting on the tarmac for over an hour. We were told the plane had mechanical problems. The waiting area was so crowded with people it was people standing all over the place...it turned out that 2 flights full of people were waiting there. When we finally boarded, the plane had to be refueled and the plane had to be started up by being jumped or something because one motor was not working normallly; this was a bit frightening. Staff was not even smiling, or even comforting when we boarded. Brief apology by pilot."
Pros: "Direct floght for the route with really no competition for the same airports and similar times. Checkin staff was courteous, embarking was swift, flight on time, safe, no issues."
Cons: "No quick bag drop off option, very slow to be processed. Tons of fees, they really add up and if you pay the extras it can easily be more expensive than the competitors. Super rude and careless flight attendant. Asked for bathroom permission for my 3-year-old once we were at full altitude and she denied. Sure enough 2 minutes later an adult just went for it. Then as the seatbelt sign was off she was blocking the aisle with the trolley. When I asked kindly to make room, she didn’t even acknowledge that she heard my request... she did, eventually, without even looking at me. Also very slow to get the stroller and a bit slow to get the baggage but these latter issues may be airport dependent."
Pros: "1.5 hour late and they lost my bag. It just wasn't loaded on our direct flight along with 20 other passengers bags."
Cons: "Going to bed at 2am and having no luggage."
Pros: "I liked that I could fly to my destination with a non-stop flight. I also liked the (what seemed to be) final prices of the tickets."
Cons: "I did not like that I had to pay for seats when I already bought a ticket for the flight. It was a hidden fee and unfair to charge. The carry-on bags were also a hidden fee. I figured as much that to check a bag would be more expensive, but to have a carry-on cost as much as a checked bag? Not cool."
Cons: "My seat was not worth an extra $50. Sat next to a lady with a stinky dog in her lap that was probably a little too big for lap."
Cons: "Frontier seats are minimally padded and do not recline. It's difficult to sit in them for more than a couple of hours. Our 3.5 hour flight turned into a 7 hour flight after being unable to land because of storm conditions, circling for over an hour, and being rerouted to land at another airport for refueling before finally heading to our destination. It has been a week and our backs are still bothering us. We flew Frontier because it looked cheaper but after paying for luggage, seats, and food we would have been way better off to have flown on Southwest. We will never fly Frontier again."
Pros: "FRUSTRATED AT INABILITY TO GET BOARDING PASS PRIOR HUNG ONTO PHONE 24 MIN 22SECONDS BEFORE HANONG UP. ANOTHER PASSENGER SAID IT TOOK HER 40 MIN ON YHE PHONE. THIS IS UNACCEPTABLE!"
Cons: "Air bondage the seats were thin and uncomfortable they look like my daughters play school set .we were jammed in like crayons in a box .carpet , seats window Tray tables were a filthy and the tray table was so small , there was not enough room on it to hold a glass . The flight was 14 hours late coming in to den , plane broke down and do you they would help you ,,,nope your on your own . Missed a 70 th birthday party . I used to fly frontier exclusively the customer service wa great the plans clean with entertainment in the seat back . now it's like riding in an upholstered sewage pip With all the delux amenities of the DMV .by the time they up charge , you could have trvailed on real airline ."
Pros: "The crew"
Cons: "Biggest regret buying this "discounted" ticket. Not a real discount. Found out there were a bunch of hidden fees when I was checking in. They charge $60 for the checked bag EACH WAY and was super shocked they charge for a CARRYON!! Unbelievable. None of the regular seats recline whatsoever unless you pay more hidden fees just to have your seat not be straight up the entire time, and there is no front table to put a computer. To save another dime, they installed some super cheap 6 inch x 3 inch mini ledges that they call tables. I'll NEVER fly with Frontier again. They also refused to let me check in early so I had to sit and wait for hours since they refused to give me a boarding pass until I came all the way back to ticketing exactly and only exactly at 2 hours before boarding. Worst flight. A total shame since the crew was incredibly nice."
Cons: "Called in to book and the agent booked my trip backwards. They would not reimburse full unless I rebooked that moment so they only did half which I have to use in 90 days"
Pros: "Went off on time and early arrival"
Cons: "Bit of turbulence"
Pros: "The baggage claim girl in Atlanta was Wonderful she was very pleasant to me and my boyfriend and expressed a genuine concern about my unfortunate circumstance. Mariah (Frontire baggage claim girl) did everything she could to make sure I got my Bag back and called as soon as it arrived Thanks Mariah !!!!"
Cons: "They lost my bags I was flying to Atlanta from Phoenix and my bag ended up in St Louis ... i would assume that if your going to make me pay for my checked bag it would atleast make it to the correct destination. The crew wasn't as pleasant and friendly as I'd like them to be but did there jobs (I guess) then we had to sit and wait for a gate .... the only reason why a gate finally opened up was because people started asking for snacks. Overall there was nothing special about this flight I was upset that I didn't have my luggage from the beggening of my trip but the day before I left my bag was recovered . The ticket was inexpensive but I'm not sure if it was worth the hasstle Then I had to pay for my bags coming back as well. Suggestion maybe have a 50% voucher ad a courtesy from sending a bag to the wrong destination."
Pros: "Buying their bundle through Frontiers website that includes a checked bag, a carry-on, a seat, and zone one boarding was worth it for this airline."
Cons: "The plane was definitely older and there was trash and something sticky all in and around my seat. The flight attendants were very stuck up and played on their tablets and phones for the duration of the flight, ate pizza, and looked to be drinking too. Not much customer help, but that's also because no complimentary items are given through frontier, no even a half cup of soda. There are no bonus features on board like wi-fi or tv's on seat backs to order tv or movies. The price of flight was offset by the cost of bags and seat, so I ended up paying the same as I would have via United. I will not be flyin Frontier again."
Pros: "It was cheap!"
Cons: "It was cheap. You get what you pay for... I had forgot that there were absolutely NO additional frills with this airline... You get one cup of water and absolutely nothing else. The staff was a nice as can be expected, but didn't look like anyone wanted to be there. And when my husband asked for some hot tea (thinking it would be complimentary - it was not), they got very frustrated. But I would guess they're just victims of their circumstances, so no hard feelings... Still, wouldn't recommend unless you're on an extreme budget."
Pros: "The crew on the flight out of Detroit were pleasant and professional."
Cons: "The attendants in the airport at DTW weren't very friendly and throw luggage on the conveyor belt not taking into consideration people's belongings. Also the cost of bags and having to pay additionally for the seat is ridiculous. I would have rather pay a little more for a ticket for a nicer plane and be able to take my carry-on And my purse for free. I actually payed more with the cost of a ticket, bags and seat than a flight out with another airline. Both flights I took PHX-DTW and back were both significantly delayed. The seats were uncomfortable and tight. This is the first and last time flying with Frontier airlines."
Pros: "Thank God the flight was short!"
Cons: "Just about everything. The initial purchase of the plane tickets was what I thought was a deal. But this airline nickels and dimes you to death. We had to pay to check a bag. We had to pay for a soda. Only water is complimentry. We had to pay for the very uncomfortable seats we sat in. Really...what was the plane ticket for? By the way, if you wait to choose your seat/and check your bags...the price goes up. In the end it would have been cheaper to fly any other airlines. I'd never fly frontier again."
Pros: "Likely the most uncomfortable plane I've ever been on. Seats feature zero padding, the inability to recline, and a tray table the size of a DVD case. I'm 5' 9" 148 pounds, young and very healthy. I left the plane with a twisted up neck like I've never had before. I landed safely so I MUST be thankful for that, but if I was booking I would want to know this information. Since I'm the wiser now I will not book with Frontier again. Also it was an extra $90 for my CARRY ON round trip. It notified me it would be extra when I booked online but didn't specify how much. What a surprise. I spent more on the fees for the bag than I spent on the bag itself (and most of the contents for that matter)."
Pros: "I missed my first flight back to Phoenix and a sipervisor rescheduled me for a later flight. She was amazing and wonderful as there were no extra charges. She also helped me with handicapped transport around the airport. The man who got me from the counter to the gate stopped at a restaurant so I could grab some food as I didn't have any time to eat during the day. However all 3 flights were pushed back with the last over 2 hours late. I didn't get home until well after 2 am. Should have gotten home by 11:30 pm. Colleen"
Pros: "That they waited for a plane to get in and take the passengers who were already booked. Between the holidays and bad weather, it was the right thing to do."
Pros: "Leaving and landing on time."
Cons: "Waiting forever while only two people did check in. The fact the carry on's cost more than checked bags or that they both cost so much."
Pros: "Boarding seemed smoother than American. Seats are pretty comfortable."
Cons: "Extra charges for carry on is not great, but it does make you think about what you pack!"
Cons: "Had to pay for drinks and couldn't recline the seat even a little. Also, microscopic tray tables. Having to pay to choose your seat and get a lemonade on a flight is not my idea of comfort or convenience."
Cons: "Tried to cancel this flight using the flight insurance I was up sold during checkout. Turns out that the flight insurance was only available for international flights? When I ask the agent why it was the recommended during purchase, she said I should have read the full terms and conditions during checkout. To me, this was a true scam. She told me that I could appeal the conditions of the travel insurance, but I would have to present a death certificate of the friend's baby that had just passed - the reason the baby shower was cancelled, and the reason this trip was cancelled. It was appalling. I tried calling Frontier directly, but their reservation desk was closed due to their system being down. HOURS I tried to call, and could not get a rep. I ended up not able to cancel the flight or even speak w a Frontier rep before my flight departed. In all, I was given 6 different numbers or lines to call to sort through this situation. All I did was waste hours of my time. This was a terrible situation where I feel like I was the victim of a scam."
Pros: "Quick boarding, and friendly staff."
Cons: "The charge for a drink, other than water. Also the amount of crying babies on the flight, which Frontier had no control over."
Pros: "I didn't like anything about traveling with Frontier."
Cons: "Upcharge for Seats, Upcharge for Checked Bags, Upcharge for Carry Ons, Upcharge for Water. They charge you for water. That seems illegal. The flight was delayed, the gate was changed. We had to change gates which means we had to go through security twice. The staff blamed everyone and everything else (even the passengers) for all the issues and took ZERO responsibility for anything. I can't believe they are still in business with this level of customer service. The flight attendants were ghetto too. Making light of a bad situation by saying the worst things possible. Total embarasment transfer. I'll never fly Frontier again and will think twice about booking travel with Kayak."
Pros: "Co-pilot who had to explain to passengers why so many flaws occurred in this flight, she tried to be humorous."
Cons: "Flight 1884 out of SFO was doomed from the beginning starting with a notice (thanks Kayak) via email that the flight would be 1 hour late. Then, the Departure board at the airport totally dropped the flight, Then (again thru Kayak) I read that the flight would NOT board in terminal 1, Gate 21, Domestic terminal, but ar gate A3 in the International terminal. We all had to exit domestic and go to international and again through TSA. Then the flight departed another 30 minutes late finally over 2 hours LATE! Upon arrival at Phoenix the plane taxied too far away from the exit ramp-another 40 minutes before we could depart. It was an awful flight experience. Did they offer a free soda or anything for inconvenience we experienced-NOT A THING!"
Pros: "At least this flight was only 15 min late!!"
Cons: "Told to arrive early only to show up and realize he bag check counter is unattended. A sign states it will open 2 hours prior to boarding. Staff shows up late then has to log on to computers and get ready. Once we check bags, lines are so long at security we are diverted to different gates. Worst airline I have ever used."
Pros: "The flights went fine, and were mostly on-time, just a little delay leaving Chicago because the incoming flight had to wait for a gate to open up"
Cons: "Frontier's customer service line is horrible, with no clear option to reach a person to ask questions of without hunting through every option. Also, they charged me to pick a seat, ANY seat, so what the hell am I paying for when I pay for a flight?! I also had to put my backpack under my seat, even though it was stated numerous times on their website that it would be too big, and I had to pay $40 to make it a carry-on, when there was no room in the overhead bins. Their customer service line AND website stated I could be charged up to DOUBLE that ($80) if I had to pay for it at the gate. I looked it up, and I would have payed less on at least two other carriers because of the extra charges. This is information that should CLEARLY be stated when listing the costs of a flight, not "covered" under "additional costs may apply" or some such legalese"
Pros: "Absolutely nothing. The worse airline out there. Bunch of crooks. Kept 150 more people in the dark while we were delayed for almost 7 hours! Did not offer any information, did not solve any issues, did not even offer a damn bottle of water! GOD AWFUL customer service. Never again will Frontier get my business. Neither us or anyone else that I know."
Cons: "Everything about it was horrible. I will make sure our Awful experience will be heard every where in the media. It's a shame that Kayak supports such a low rate airline. Next time around I will check other sites before finalizing my ticket with Kayak."
Cons: "I bought a plane ticket and then had to pay for a seat on top of that, as well as exorbitant charges for bags, and we ended up paying far more than even the plane ticket for all the extra charges. If I buy a plane ticket, that price is what I am expecting to pay. I understand a few charges here and there, but more than double what I expected to pay is completely crooked and terrible business. The plane ride was bare bones, uncomfortable seats, and average service. We will never be flying Frontier again."
Pros: "Except for my "complaint," I thought the flight was fine. People were helpful boarding the play. The crew seemed friendly and chatty. I had a good seat (upgraded to the first three rows for extra expense). The monkey white wine was good and the flight attendant was witty and helpful. Thanks!"
Cons: "The only thing that caused me some concern was that the ATL gate on the printed ticket read 1 but the actual departure gate was 1A. At first I went to 1 and the flight information said Trenton and I didn't see the 1A or even go there to look. I found a helpful Delta service personnel who said, "Oh these people, they are never around to help the passengers. I'll help you. He went online at a kiosk in the general hallway and pulled up the flight as departing 1A. Sincere there was no way for me to know about this. I could have missed the flight. Either post someone to direct passengers OR put the correct information on the electronic ticket. Thanks."
Pros: "Plane was clean, crew was very pleasant."
Cons: "Flight was very delayed, then had to wait over 45 minutes for baggage to be delivered to claim area."
Pros: "crew was friendly. flight act tally left a little late from the scheduled time but arrived at destination early!"
Cons: "seats were uncomfortable for a 3 1/2 hour flight"
Pros: "Boarding was quick and easy"
Cons: "everything is an up charge, from carry-on bags to soda and snacks. if you want any and I mean any extra legroom expect to pay 17-25 dollars extra as well."
Pros: "polite and friendly crew"
Cons: "Extra costs for seats, soda/drinks (not water) and carry on luggage on one flight from SFO to PHX I ordered a water, but it never came Same flight SFO to PHX was delayed 2 hours for unknown reason Seats were firm and trays were tiny"
Pros: "The flight attendants were helpful and personable."
Cons: "After paying the already inflated baggage fee online, they claimed I hadn't paid and made me do it again at an even higher rate. Also, the seats are hard and uncomfortable. No drinks or snacks available unless you are willing to shell out money and pay three times as much as you normally would for those items."