Pros: "Crew was excellent. Thank you Sohiwe"
Cons: "Way to small seating area"
Pros: "Crew was good."
Cons: "Flight was very late (about 90 minutes). Not good, especially after a long flight to Van from New Zealand."
Cons: "Over 11/2 hour late with no explanation."
Pros: "The extra leg room that you have to pay for."
Cons: "Insufficient padding in the “premium” seats. No decent meal selections. The wrap that I had was primarily a tasteless piece of flat bread."
Pros: "I liked that they didn't make a fuss when boarding that I wasn't in the section but needed to board earlier due to a knee injury."
Cons: "That they didn't really stop long enough for me to ask for a snack. They asked the other side but as I was on the window seat, I couldn't seem to get their attention."
Pros: "Only thing good was the brevity of the flight."
Cons: "The aircraft was dirty and ridiculously cramped. Air Canada undermines its brand by flying planes like these."
Cons: "Very long delay not fair to passengers"
Pros: "We got home early by about a half hour and the flight was smooth and quick."
Cons: "Didn’t find the crew to be as friendly as I have had in the past. They wanted us to pay for headphones. Was travelling alone with an infant makes coordination etc hard. Didn’t offer help or anything."
Pros: "Food was great"
Pros: "The efficiency."
Cons: "The fact that I paid all this money and yet I couldn't get a decent meal. Unbelievable. I've been flying for years -- long enough to remember when flying was less expensive and we actually got more. Today we pay all kinds of taxes and fees; we pay to bring our luggage (as if we could pay for a ticket to go abroad and do so without clothing), and yet we get get less for our dollar. I wish someone in the offices actually thought about that AND did something to make flying with Air Canada what it was."
Pros: "Got there with minimal delays"
Cons: "Inattentive staff, broken tray table, seats not cleaned between flight ( covered in food crumbs), small seats"
Cons: "Aircraft was switched for maintenance. Incredibly late arrival"
Pros: "I watched incendies and lion and both were great films so I commend your film options. The crew were all pleasant and the flight itself was good."
Cons: "The chairs have no low back support. I rolled up my sweater and put it behind my low back because the chair is so poorly designed. It seems to encourage a slouched position. maybe you have it that was to encourage people to upgrade their tickets. I hope that's not the case as that would be cruel."
Cons: "Flight late (30 minutes) as mostly with Air Canada, fortunately not cancelled this time as also common with Air Canada short distance flights Not enough space in overhead compartments for carry on. The lady at the boarding makes it sound like that is the passengers fault."
Pros: "Buying wine was a good idea. It's a good cure for frustrations."
Cons: "I had trouble checking in online AND printing boarding pass at kiosk. Plane left 45 minutes late. Boarding was chaotic. Headphones did not work with entertainment system. Drink order was incorrect... I just had to pretend I was on crappy public transport for two hours for a one hour journey. I laughed out loud when they announced on flight that Air Canada was voted best North American airline. Riiiiight."
Cons: "The prop aircraft that Air Canada uses for the YYC-YEG route are old and cramped. They do nothing for the Air Canada brand."
Pros: "Video screen in seat back so I could watch movies"
Cons: "I forced to check my carry on bag despite the fact that there was room in overhead compartments. Consequently my bag was damaged when loaded onto plane, or when unloaded onto baggage carousel. Disorganized loading of passengers onto plane."
Cons: "Poor snack options"
Pros: "A few turbulents just before landing but great flight crew."
Cons: "I didn't like the fact that I paid 14$ for wifi and it kept kicking me off all the time. Also when we landed in Edmonton we circled their airport for half an hour then finally landed and we were stuck on the Tarmac for additional 45 min while we waited to get towed to our terminal. All in all terrible first time flying with air Canada and will never do it again. West jet flight I took to my destitnation was awesome"
Pros: "There was a hour delay but once on board the crew and flight was excellent."
Pros: "Decent movie selection on one of my flights"
Cons: "I had booked my Air Canada trip and had a single stop-over while I switched to a different plane. Both of these planes were Air Canada. I Even though I made it through Customs in the shortest time possible, and back through security, I still managed to narrowly make my second flight. They were final-calling my name and actually taking off earlier than expected. Had I been 2 more minutes late, my flight would probably have taken off. I didn't check any bags either, so had I checked one, I don't think I would have made my second flight."
Pros: "Got free internet for their troubles."
Cons: "They boarded us already a half hour late on our plane. Then after we were all boarded they decided to tell us that the pilots had not even landed from their previous flight yet. Once the pilots finally got on board the aircraft they still took another 40 minutes to do their routine checks. Almost two hours later we finally took off."
Pros: "The courtesy of the attendants. Boarding was a breeze."
Cons: "The leg room."
Cons: "I found the crew members more involved in there own personal conversations rather than the guests.... Trying to get there attention was virtually impossible...."
Pros: "The service was fantastic flying over night is never fun but the staff made the plane very comfortable"
Cons: "The plane was very cold"
Pros: "Food was actually pretty decent tasting and priced."
Cons: "One of the female flight attendants was quite mean and just had a poor attitude. Glares, muttering under her breath at passengers etc. Overhead storage is just a nightmare! Always filled to the brim. I've heard flight attendants bashing passengers about it openly. Maybe if you didn't charge $25 per bag per leg people wouldn't do this. Something reasonable like 5-10$ would help this problem HUGE."
Pros: "Crew was friendly and courteous."
Cons: "Flight delayed as usual (for Air Canada)"
Pros: "Good on flight entertainment. On this flight we had a good crew and good staff. However it has been mixed in the past with air canada"
Cons: "No food or snack. Only drinks or food for purchase."
Cons: "Six hours stuck at an airport with no where to get decent food and ended up sleeping on the floor. There should not be a stop to flights at night time."
Pros: "Staff was courteous and friendly. Check-in was quick and painless, despite the mobile boarding pass not working properly."
Cons: "Did not ear food or use the in-flight entertainment. Seats are TINY! As a person with very broad shoulders, I found myself literally wedged into a corner as to not bump the person next to me. These planes should not be 3 seater when they are designed for two."
Pros: "Staff was at least friendly"
Cons: "For a 5+ hour flight only beverages were offered - anything else (such as a snack or small meal) had to be purchased. Very cheap service IMO. The selection of entertainment (movies/tv shows) was exceptionally limited and out of date. Their way of boarding the plane (via zone) is very backwards as families with children weren't asked to board until half way through the plane loading (unless those families had already paid for the more expensive zone upgrades). Most airlines let them load first to give them extra time. My checked bag was 1.2kg over the limit so I had to open the bag and switch 1.2kg of clothing into my carry on in front of the rest of those checking in. What an embarrassment and such foolery. All in all Westjet does a better job for trips across Canada. Will not be trying Air Canada again."
Pros: "The staff were friendly"
Cons: "The flight ran late and we were not kept up to date on what was going on....... In addition I prepaid for my meal and when the trolly service got to me in row 33 they told me the food was finished but I could get some snacks. They then brought me a variety of snacks. It was my understanding that a meal would have been available to customers in flight once it has been prepaid.. This was very poor customer service"
Pros: "Seat was broken, you can not recline seat. Flight was full, I was told so you have to sit on same seat. Secondly, there was one kid who keep crying yelling like hell, big time headache. It was about 6 early morning flight came at airport by 3:00am thought will sleep on air. On boarding, only drinks was offered, not even cookies or snacks there."
Cons: "Broken Seat No cookies or nuts, only drinks For kids or infants- airline should give them last seats or offers Air buds."
Cons: "No cookies or pretzels."
Cons: "Air Canada has the worst customer service. Hate flying with them"
Cons: "They lost my bag which was full of important clothing I needed for interviews this week."
Pros: "Liked the smile in the faces of the crew as they served the snacks"
Cons: "The flight was delayed for more than an hour"
Pros: "Linda the Air Canada check in Agent at the Priority desk in Calgary was the best Check in Agent I have ever dealt with in over 20 years of business travel. I was with my family and she even made a special effort with my two Granddaughters that they are still talking about today. She is the reason Air Canada still has ALL of my business every year"
Cons: "Air Canada as well as WestJet charge exuberant amounts for local flights. They offer services and leg room of a budget airline while charging prices at the top range of a regular airline. Lack of proper competition in Canada allows Air Canada and WestJet to charge whatever they want since there are no other real options"
Cons: "Fast boarding"
Pros: "The comfort of a Dash 8 was surprising. The seats have a suitable amount of leg room which I'm actually scared to mention so they don't add an extra seat to each row to take it away. Not too much, not too small, just right for a 6 foot man to not have his knees pressed against the seat in front for the whole ride. Small plane size did allow for quick retrieval of bags at final destination."
Cons: "Where to start? Dash 8's shake, rattle and roll for the whole trip. Felt like we could fall out of the sky at any time. Staff don't care. Split our group after rescheduling due to aircraft issues despite seats available on both connectors. Said to wait until next stop to fix. Next stop said nothing they can do since we checked a bag. Put 2 hours between arrivals just because they can. Blamed it on the computer."
Pros: "The flight was smooth and pleasant . The crew is friendly and acoomodating. the fligt back to Edmonton was on time. Boarding was smooth and fast."
Cons: "Flight to Vancouver was delayed for half an hour. It's a good thing I didn't have a connecting flight to catch."
Pros: "The ride was very pleasent. Staff were always smiling and super nice."
Cons: "The lack of arm space and limited seat recliner."
Pros: "The crew was very friendly. I think the one lady was new, but she was very outgoing and helpful. Always smiling. This plane had 2 seats per row, I think it was perfect."
Cons: "Boarding was delayed because of weather, I know that is not in your control but I had someone picking me up and they waited a long time. I had to buy them lunch. There was no food on this plane. There was no touch screen entertainment system. It was have been nice to have that."
Pros: "The flight was good"
Cons: "Everything was good"
Pros: "Th pleasant crew"
Cons: "The 2 hour delay"
Cons: "The drink service only had juices and no small complementary snacks were given. Air Canada is sure getting cheap..."
Pros: "I liked the crew"
Cons: "Almost everything"
Pros: "Flight landed earlier than scheduled making my connecting flight much easier"
Pros: "Nice big plane, good movies, good overhead storage"
Cons: "Better food"
Pros: "Amazing crew and good seats."
Cons: "In my experience everything was great."
Pros: "Airplanes, entertainment, boarding, check in"
Cons: "Food, conections"
Pros: "Boarding was fast"
Cons: "Long takeoff and seats were to close"
Pros: "Crew was nice friendly and helpful."
Cons: "Free food. This was a three hour and 55 minute flight. You could at least give a sandwich. I don’t fly often but, I was with a group of us. I take snacks everywhere I go so I was not humbug it would have been nice."
Pros: "The flight was delayed for more than 4 times, I lost the transport and I will have to spend the night with my brother at the airport."
Cons: "The flight was delayed for more than 4 times, I lost the transport and I will have to spend the night with my brother at the airport."
Pros: "My economy plus seat was good (once I finally got it) and for all the hassle they did free tv for the whole plane. THey found a new plane FAST!"
Cons: "They changed gates last minute - plane was in for maintenance and slight delay - then cancelled that plane - did the series of 15 minute additional delays. They found a new plane - changed the gates (big distance) again - and 'the computer' had reseated 1/2 the plane. DISTASTER to fix."
Pros: "I made it home alive"
Cons: "Well constancy gate changes in the airport to getting on a hot plane with no air going, then to waiting an hour for the plane to start because of the power cable (still with no air) crew didn’t give us any update from the very first one, all of a sudden we are moving, but only shortly because then we waited another 30 minutes to actually take off. Once in the air it took forever to get water, just pretzels for snacks and a horrible attitude by the staff. DO NOT DLY WITH THEM."
Cons: "Flight left 5 hours hate which included 2+ hours on tarmac being fed nonsensical updates by pilot. Planes entertainment system wasn't operational"
Pros: "Basically realized that I won’t fly again if it’s not first class ."
Cons: "When the flight attendant was serving the food, he hit my knee with the cart, I got mad of course because it made no sense that he was pushing the car from behind towards he back of a plane. That can’t happen. I can’t “seat back and relax “ if I need to be worried about getting my knee hurt."
Pros: "Really disatisfied"
Cons: "the poor attempt to help me when they canceled my flight 3 times"
Pros: "Traveling from SJU to GSP, my mom got to the airport in SJU for her 1am flight. To find out it had been canceled. No call or email before hand, the had to wait until 2am to change the flight and get a hotel voucher. After that, next day they board the plane and de-board the plane due to mechanical problems. Another night and just a couple of 10 vouchers. She never received an explanation or recompense for loosing part of her trip in the san juan airport. This is the second time ahe has gone thru this in the same year with United. Awful experinece."
Cons: "No warning for cancelation. No explanation of what is happening and no effort to make it better."
Pros: "Nothing whatsoever"
Cons: "The personnel was very rude. They charged me for my Service Dog which is illegal. Personnel yelled at me for having my service dog with me in the seat. They changed our seats, even though we picked them when buying them for a reason and my boyfriend and I ended up sitting in different lanes. Horrible experience. Landing and take off of the plane felt horrible. They double charged for one service dog. Even though I provided the Dr's note and her service dog tag."
Pros: "The crew Personnel was courtesy and there were friendly."
Cons: "I didn't like the process of me having either laptop or some kind of computer to see the TV set because I can't afford that and that's why I had to be looking side-to-side to watch TV also changing to Gates when I got to Chicago I had to change three gates C24 B6 and B2 it was too much changes in a short time that has to be improved."
Cons: "Boarding. Board by inside seat to outside seat and it'll go much faster."
Pros: "The attention of the captain with the passengers and that we arrived 10 minutes before"
Pros: "The crew were very polite and friendly"
Cons: "The only thing I didn't like was the seat were to small."
Pros: "Good flight"
Cons: "The flight attendant was super rude an racist to one of the passengers"
Pros: "The boarding process went well."
Cons: "The plane clearly had not been cleaned, not even superficially. There were stains and crumbs on the tray, there was garbage in the small seat pocket and the seat was damp. Very unpleasant."
Pros: "Have no trouble boarding and the crew were excellent."
Cons: "Seats are to narrow and the distance from the gate to baggage claim was very long. Everything else was good."
Pros: "Nothing at all"
Cons: "Layover for every flight, technical problems with plane, boarding & unboarding the plane, uncomfortable, never again"
Cons: "I have never flown United before. This being mg first time attempting to, has lead me to believe that I will never choose united airlines. After boarding my early morning flight from San Juan to Houston, all passangers were seated we were at a stand still for 2hrs before being instructed to depart the plane. We were sent back to the service desk for rerouting. This line was also an hour and 1/2 long . Fortunately I was able to transfer to another airline, but this overral experience with United was horrible."
Pros: "It was quick to checkin but considering we were one of the few flights it should have been that way."
Cons: "No snacks were given to my kids cuz they were sleeping, the plane was freezing took a lil while until someone finally listened to the complaints and turned the heat up. No one was able to give us direction at San Juan airport all information desk were closed. It was a very stressful frustrating time at the airport. We were flying with 2 young kids at 2am and there was no body there to help, anyone we asked question we were given the wrong info not pleased one bit."
Pros: "Even though I change my date of flight everything was good, very good customer service100 percent."
Pros: "It was an over night flight and I usually fall asleep on those, but sometimes I have to wake up due to noises etc. This wasn't the case. Thanks"
Cons: "The flight was delayed and we have to pay for the entertainment what it's that One of flight attendant was getto, saying bad words and unhelpful The guy at the gate unhelpful in other airlines if my family and I have seats away from each other they will help you to be together specially if you have children. In united the guy didn't even bother to look in the system and just told me that that's the only thing he has I asked again and he's told me no because if he help me the flight will be delayed and I laugh and then I said are u serious so I told him that the only thing that he needs to do it's to call the person that has the seat next to my family and ask if he or she can switch seats with me that's all and he just walked away. Very unprofessional most of the staff. I'm a ARMY VETERAN 90% disabled and my wife ssg Ayala active duty the flights that we took on our deployments were smoother than the united airlines flights"
Pros: "Good in-flight entertainment using the app. Decent staff overall."
Cons: "On our booking through Kayak, this was only listedas an Air canada flight, however, when I couldn't check in online and phoned Air canada (which took 30min), they said it was operated by United and had to check in on united.com. Why was there. o mention of this?? It took me phoning to find out what airline I was flying with! Also, a United staff person told us we didn't need to touch our bags in calgary en route tonour final Saskatoon destination, which was wrong."
Pros: "Co passengers friendliness"
Cons: "The tiny cup with more ice than refreshment. Small bottles of water would be great - less likely to spill over in bad weather and thirst would also be quenched. Lack of luggage space for those of us with the correct allowance hand luggage instead of all the extra large pieces because people don't want to go to baggage claims or pay for baggage. Truly their suitcase not paid for is the same as mine paid for. Difference is the inconvenience of having to keep my hand luggage at my feet because of the larger pieces filled by passengers in group 1, 2, and 3 over my designated seat area."
Pros: "Nice flight"
Cons: "Nothing to eat"
Cons: "I was upgraded to first class. This was the first time this has happened to me, and I was excited. I had a great experience there and am grateful for it! The trip was quick, with low turbulence and no air pockets. I felt good. Thanks."
Pros: "Smooth ride"
Cons: "No drinks or snacks Well think it was only water or orange juice available"
Cons: "I have no complaints so far"
Pros: "The crew members during boarding were sensitive and very urgent in the process."
Cons: "The only delayed flights were the ones fron United, all the other airlines were on time. The attendant was stubborn and made comments not appreciated I lost my connecting flight in Houston and had to stay 8 hour in the airport until 6M Horrible experience"
Cons: "Having to pay for food and WiFi access."
Pros: "Nothing. I'm aprecciate if they call me because we have so many problems with the fly. 787-688-5109"
Cons: "The service was bad. Im never fly again with united air line. Never recommended hider"
Pros: "The crew was excellent and professional."
Cons: "I wouldn't know since I wasn't on it and I'm still in the airport waiting for my flight. I have to try to get comfortable on the floor right now."
Pros: "Staff was friendly and professional."
Cons: "The space between the seats, so small. Every time someone next to you needs to get out you have to get up too. So annoying. And the restrooms were not clean."
Cons: "Left about 15 minutes late."
Pros: "Seats were comfortable, the video entertainment was top notch, bathrooms were very roomy compared to other planes and flight attendants were nice to us. I only want to ride on these style planes from now on. They also were quick to connect the gate bridge which is important to me. I couldnt believe that I actually wanted the flight to be longer to watch more movies."
Cons: "Im not sure when this happened, but in an effort to add another row or two of seats - you are no longer able to put your seat back. It almost feels like you are actually leaning forward in your chair, 4 hours later, it equals the most uncomfortable flight of my entire life. In addition to one measly snack package, no drinks, charging for a movie... conclusion is I will NEVER fly a united flight again. Please Beware flyers, this might only be worth it if your flight is under 1 hour..."
Pros: "Liked that the airline paid the Hotel expense"
Cons: "Flight got cancelled for maintenance reasons but many other airlines did the flights that night"
Pros: "The crew was great. Nice and very polite and was a very nice landing."
Cons: "Delats delays and more delays, also I'm a 6'5 guy who needs his space, very little leg room."
Pros: "Crew , flight and aircraft was good."
Cons: "Checking in was the slowest I have ever seen. If I had not prepaid for luggage and tsa pre approved I'm pretty sure I would have missed my flight. I was there a little less than 2hr before flight. If I ever fly from there again I will be there 3 hrs ahead."