Jetblue's $65 charge for carry on bags is robbery. There was plenty of space on the plane for carry on bags.
Cons: "Syncing phone to flyfi entertainment"
Pros: "Professional crew and new aircraft ."
Pros: "Fast service and plane pilot was great staff too"
Cons: "Little old seat but really roomy compared to other companies"
Pros: "Crew members"
Cons: "K, my seat couldn’t recline-both ways. Tv- audio system was messed up on the way back."
Pros: "The inflight entertainment was the only great part of the trip."
Cons: "On time!!"
Pros: "Free Wi-Fi"
Cons: "Outlets on plane for charging phone"
Pros: "The experience on the plane was excellent. It was nice to be able to voluntarily check our bag at the gate to speed up boarding."
Cons: "We had a 59 minute delay (does calling it an hour change your statistics?) and the gate changed twice. Adding a little more slack into the equipment schedule might be more realistic."
Pros: "crew man lifted and stored my bag overhead."
Cons: "More food"
Pros: "I like getting on a plane with just a carry on. I usually like the flight crew and can always trust jet blue to get me to where I need to be. Plane turbulence isn’t my fancy but I’m glad I’m not ever in the aisle."
Cons: "I don’t like turbulence. I don’t like putting my carry on in the over head bin. There isn’t much I don’t like. I’m just glad I haven’t had any delayed flights."
Cons: "Flight delayed and time kept moving. Entertainment system was not working"
Pros: "I loved Jet Blue's TV for every passenger. It made the time pass quickly. The staff was cordial & polite."
Pros: "On time Great service Friendly staff Boarded quickly Landed 30 minutes early"
Pros: "Jet Blue is our airline by choice. We have always had very good service from their staff and the only time there was a change because of weather, we were notified in order to make a change to our flight. We will continue to choose Jet Blue whenever possible."
Cons: "My only complaint with all of the airlines is allowing people to check their bags free at the gate when others have done the required thing of paying for checked bags. It is obvious that people are taking advantage if this. It would be great to see something more fair take place."
Pros: "Flight arrived at destination 20 min early. Crew was very pleasant. Plenty of leg room in upgraded seats."
Cons: "Tray table was broken, window shade would not stay closed. Seats were covered in old grey vinyl."
Cons: "Super long wait time and delayed 4 times, the last delay being once we were already on the plane and specifically for “Catering”."
Pros: "Leg room was quite good."
Cons: "My long delay 2 hours and 15 minutes"
Pros: "Beverage and snack service. Overhead storage. Leg room."
Cons: "Delayed departure. Poor planning for boarding. No offer for customer satisfaction."
Pros: "Thoroughly enjoyed access to television. Comfortable seating."
Pros: "Boarding was easy and the ride was comfortable"
Cons: "The flight crew was very loud in the back and was slamming things throughout most of the ride. They were friendly tho!"
Cons: "Flight delayed over an hour and a half. We had to stay on plane the whole time . What concerns me is we received an email that stated we were already delayed prior to leaving for airport. A ten min delay. That tells me they knew already there was an issue and chose not to deal with it until the next flight. Not a good way to address the mechanical issue. We pulled away from the boarding area and sat on runway while they tried to fix the minor issue."
Pros: "On time"
Cons: "Hot with little air"
Pros: "Really comfortable seats and great snacks for free"
Cons: "Tiny TVs. Needed reading glasses to see programming."
Pros: "Mother Nature gave us grief but the crew made the situation very tolerable. They were attentive and accommodating and were sincere when they apologized for the delay...that wasn’t even their fault!!"
Cons: "No WiFi or movies. Oh well...snacks were great."
Pros: "Excellent, on time no delays spacious seats"
Cons: "The flight was late and did not leave till 11:50 pm"
Pros: "The TV"
Cons: "They advertise free Wifi, couldn't get it to work at all. They did not offer everyone drinks or a snack. It was an early flight, a snack and water would have been lovely but didn't see that from the crew. They also didn't let my girlfriend and I sit next to each other after requesting so."
Cons: "Normally I don’t complain, but from the jump this flight was a nightmare. I fly JB all the time but this time was not nearly as enjoyable. I asked my attendant 2 times to buy headphones. She never brought them and maybe she forgot but She sat in the front on her phone the whole flight which was just irritating. After being delayed (for no apparent reason) Then having to sit for 20+ minutes because of a “jet bridge that’s too cold” (aren’t these made for the out doors?) this JB flight was less than satisfactory."
Cons: "The entertainment device failed to work. . Screen crashed ."
Pros: "The trip was a pleasant surprise being my first time with this company!!! Very pleasant and the flight attendants were excellent!!"
Pros: "So I couldn’t get a full boarding pass.. and had to go to the American Airlines to get my continue ticket.. that is not the right way to do it .. other then that every thing was good."
Cons: "Read the above"
Pros: "Smooth ride. Great snacks."
Cons: "Everything was excellent."
Pros: "I liked being informed by the pilots of rough weather and not to worry of any problems."
Cons: "Flight delayed"
Pros: "Overall a very good experience. Jet Blue is legitimately more comfortable than most other airlines and the boarding process was streamlined and effective."
Cons: "The only movie options were to stream your own via their in flight internet. Not a terrible thing, but other airlines offer more movie options, even on short flights."
Pros: "We were in row 9. We had the row to ourselves so lots of leg room and a middle area to stretch out and into. A rare experience these days. And on time. Great trip."
Pros: "Nice leg room in row #2"
Cons: "Entertainment system in middle seat did not work"
Pros: "Both of my flights to Boston and back home to Detroit were wonderful! There were no problems or issues with the flight and the service was great!"
Pros: "In-flight customer service was great."
Cons: "My TV screen did not work."
Pros: "My flight from fort Myers to New York was amazing. Flight was ahead of time and crew was polite."
Cons: "When I received my luggage it was so damaged that someone used clear tape to keep it closed. There was no note inside the luggage to state if it was tsa who went through the bag so I went to customer service to inquire about it. The representative from New York airport stated that I over packed my bag that's why it was damaged. I can assure you that my bag was under weight and there was no problem when i last closed it. So to be clear both zippers on my luggage was completely destroyed and taped up like a ragged cloth. I was embarrassed to walk around with my bag and the only recompensation I received was a $40 credit to my next flight."
Pros: "the air crew was excellent for a great flight! thank you pilot and copilot! :)"
Cons: "waiting in the airplane for a long time for the "union" ground crew to load the bags into the aircraft. They were on hold because of lightning in the area but we saw only 1 strike far away. that's a "union" for you! :/"
Pros: "You can pretty much count on having a great crew with JetBlue This flight's embodied patience: patience with the lady who wanted to bring a smartecarte loaded with diaper bags, blankies, handbags and stuffed animals onto the plane; patience with the baby in the first row who cried throughout the entire boarding process and patience witht; patience with the lady in the first row (who didn't have a seat in front of her to put her handbag containing a small service dog underneath) and two, I guess, wanted to keep the dog on her lap during take off. It was a plane full of first time flyers, with resulting chaos. And they kept their cool throughout."
Cons: "It was a plane full of first-time flyers, with resulting chaos. it's not Jetblue's fault that people are chaotic and babies cry loudly when they are in unfamiliar surroundings. But it sure makes it trying for people who are sharing the same cramped space. You don't realize that there's an art to being a good passenger until you see passengers who are unskilled at being passengers. I know this sounds very unkind, but it was a late flight."
Pros: "From boarding to hospitality of all the crew members and the ease of the flight, It made it a great experience! I am not one who likes to fly but will definitely fly this airline again when the opportunity arises!"
Cons: "Seems to be every flight we take over the past year has had long delays"
Cons: "The plane was dirty my entertainment system did not work I know Stewart didn't seem like she cared and the plane was 5 hours late due to weather I get that with the day before my flight was cancelled I always fly JetBlue but now I'm thinking"
Pros: "Comfortable flight. The staff was very nice. They tried to reset the video system but some of the screens still stopped working after about 5 min"
Cons: "On this flight the Entertainment system offered free options. Unfortunately my video screen and about 20 others stopped working. flight was also delayed"
Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Cons: "The flight attendants were fantastic!"
Cons: "Seats could have been more comfortable. No space. Food made me sick."
Cons: "Seats are too small"
Pros: "The crew was very attentive and had great personality. They anticipated any needs we had."
Cons: "It was great fir a short flight. And they got me there early."
Pros: "Comfortable (only) because lots of empty seats."
Pros: "Safe and fast journey."
Cons: "Vegan Options for snacks"
Cons: "Late flight. Unacceptable"
Pros: "The A330 was comfortable and the crew was efficient and cheerful."
Cons: "Delta is the best experience we've had of late."
Cons: "DTW to FLL, plane was delayed coming from BOS to DTW 5 hours for BOS weather. The plane arrived & they announced they would turn it around ASAP. They started the boarding process & then stopped it stating that a crew member had timed out. Delayed hour to FIND one. Shortly after delayed overnight."
Pros: "Helpful crew. Arrived early."
Cons: "Plane was cold. Entertainment system didn't navigate very easily and choices seemed fairly limited on this (older?) plane."
Pros: "Plane was clean & modern"
Cons: "More leg room"
Cons: "Had to pay extra for seat assignment. Very tight seating; almost demands paying extra for "comfort seats." Crew moved my carry-on bag; should have told me or helped me find it when deplaning. No beverage service due to turbulence (understandable -- not their fault). Flight was delayed."
Pros: "Crew were great, on time, helpful, friendly."
Pros: "Nice suites though they feel a little cramped. Good for privacy"
Cons: "lounge in PEK was under renovation, temp lounge was not very nice"
Cons: "Seats are so small. Flight was delayed."
Pros: "The crew was amazing, the seats were medium on the comfort range."
Cons: "More comfortable seats and more leg room!"
Pros: "Flew delta comfort, priority boarding, extra legroom, short flight so no meal included"
Cons: "nothing bad about this flight"
Pros: "Good flight overall"
Cons: "Although I have priority status -The ground crew in Amsterdam gave me hard time with 7 extra Pounds, and I was trying to take it out of the suitcase to no avail. Eventually the agent I was checking in with got busy, I went to a new agent, and with a flick of a keyboard he approved the extra rate based on my status, without even have my to request it."
Pros: "Smooth flight, on-tome departure"
Cons: "Service in business class left a little more to be desired. I had to ask for food and drinks, because I feel off to sleep in the first round. Came to Gate early, but had to wait for agent to put the jet bridge. Only one person was available."
Pros: "The crew at the airport was very courteous and helpful."
Cons: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Cons: "This was the longest part of a three flight trip back to DCA and there was no movies. This was completely unexpected, so I wasn't prepared to entertain myself for 5 very long hours. It would have been nice to have know this ahead of time so I could have brought a book with me. Early notification thru the app is the way to go."
Pros: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Cons: "Too cramped. No leg room"
Pros: "The KLM ground staff were extremely helpful and reassuring when there was confusion with my ticket."
Cons: "I booked KLM flights (Cork - Tampa return) but the planes were in fact Aer Lingus and Delta. So I have no idea what KLM is like. When I checked in at Cork the ground staff could only give me a boarding card for the first flight. For the second one she said I would have to go to the Delta counter in Amsterdam. It was difficult to find a counter there or staff as check-in was all by computer. The computer kept saying 'error' when I put in my code. I eventually was directed to a KLM desk (nicely hidden). I was told that my seat no longer existed. At this point the flight was ready to board. Thankfully the KLM ground staff were extremely helpful and reassuring and upgraded my ticket to economy comfort. On the way back, I could only get a boarding card for my first flight. The second two I had to collect at the boarding gate of the second flight."
Pros: "Great entertainment offering plus liked that I was able to charge my phone at the same time."
Cons: "Nothing to add"
Pros: "Love the entertainment options."
Cons: "Very limited snack options and seats are very narrow."
Cons: "Dutch sub titels on fims would be good"
Pros: "1. Smooth flight itself and informed by captain well on expected time of arrival with frequent updates"
Cons: "1. I already had a tight connection and let the flight attendant know that I was concerned due to the delay. She seemed very laissez faire and there was no information about the connections gate overhead or when I got off the plane. I think that if the flight is delayed, the airline should let passengers know where the close connection gate assignments are to save them time (my flight landed ten minutes after my connection was boarding). 2. The carry on luggage section was impossibly small so I had to gatecheck my bag and it took five minutes to get my bag back. Given the tight connection, this created additional anxiety."
Pros: "Lisa, the flight attendant, went above and beyond to help solve a situation that occurred during the flight."
Cons: "I was unable to fly at all due to a spelling error on my ticket. The airline refused to alter the ticket. Worst experience of my life, ruined my Christmas"
Pros: "flight was canceled"
Pros: "The flight was practically empty!"
Cons: "Paid for comfort, Delta offered free drinks to everyone. Unfortunately though the flight attendant did not bring us the alcohol we ordered and mixed 3 different kinds of whiskey into two glasses! We always are given our bottles separate from the mixer. Oh well. Did to being in so late it took us an hour to get a cab in Detroit."
Pros: "Arrived early"
Cons: "Seat comfort. Interior is a little dated now."
Cons: "Both Delta planes were too warm. My fingers were sweating, which is a first."
Pros: "Couldn’t find a thing."
Cons: "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"
Cons: "The boarding took a long time then when they called for the zone 3 they told us to hurry up. The steward was doing everything by hand motion. You couldn't hear what he was saying. The plane was extremely noisy and we asked what the noise was none of the crew answered. This is not the normal service that I am used to from Delta."
Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Pros: "Plane was very clean and flight attendants were helpful and friendly."
Cons: "Delta's domestic terminal at JFK is far too crowded, even at 8AM."
Pros: "I paid only $100 more round trip to DTW from SLC then I would have with other carriers, minus the hassle of connecting flights and paying fees that they don't tell you about up front (like $25 for a carry-on bag, oh and a another $12 per leg for a window seat). My experience, like my previous Delta experiences was absolutely enjoyable. From the quick boarding, super friendly gate agents, and flight crew, to the free on board entertainment, Delta has won me over once again. Oh and did I mention how great it is to board a flight, relax and watch a good movie, take a small nap, and deplane at your destination! Awesome!!"
Cons: "Very obese lady in middle seat, 30 D who took more than half of my seat. Not sure how you can correct for that, but made my trip terribly agonizing."
Cons: "On board entertainment (movies / games) was not working the whole flight."
Pros: "Flight attendant was very nice."
Cons: "My 6 pm flight left at 8:19. Debris wasn't cleaned from plane between flights. Want some French fries? Lady had two barking dogs in first class. I was in first class. It wasn't worth the extra money we paid to be in first class."
Pros: "The airplane"
Cons: "Poor food"
Cons: "Told to drop down a class on arrival at gate."
Pros: "I've never seen such a modern and easy to use entertainment system before. All the movies are complimentary."
Cons: "For some reason I had to get my seat at the gate and waste extra time for it"
Cons: "The plane was completely packed despite the COVID pandemic. A stranger sat next to me on the plane (distance of about 6 inches, not 6 feet). What social distancing? And yet they conveniently said no food/drink beverage for safety reasons. Good way for the airline to save a few bucks. Other airlines (like JetBlue) block out adjacent sears and give snacks in individual bags but this... I flew several times since the pandemic began and this was by far the worst. What a joke of an airline. Never flying them again"
Pros: "Great stewardesses"
Pros: "The speed at which everything was handled."
Cons: "It was great"
Pros: "I liked how convenient and smooth everything was, from the price of my plane ticket to the pick-up and drop-off of my rental vehicle. Also, the text notifications I received upon landing that informed me how much time I had I had between flights & where to go!"
Cons: "Honestly, there's nothing that comes to mind for me as far as improvements go."
Cons: "just the food options were not that good. all other things were ok."
Cons: "I tried to mark all EXCELLENT, but I couldn't get the circle to color in the circle excellent."
Pros: "Service and flight was excellent"
Cons: "They were great"
Cons: "Tray table was dirty"
Cons: "Flight was 45 mins late. No drinks or snacks. Small plane. Forced to valet checkin carryon luggage :/"
Pros: "Fight was reasonably smooth. Flight was on time."
Cons: "Being able to afford 1st class"
Pros: "I like to staff and flight."
Cons: "My legs are too long for the seats"
Cons: "It is clearly the policy or American Airlines to discriminate against passengers based on their class of flight"
Pros: "Arriving in SFO for Christmas"
Cons: "Gate changed 4 times...late boarding and even later departure 2 hours. Put us on a small plane and then do maintenance. not cool."
Pros: "On-time, 20 minutes early!"
Pros: "Pleased to get luggage with tight connections. Exceptional crew RSW- Charlotte. Good legroom in overseas flight . Please do on all flights"
Cons: "Tv screen didn’t work on trans Atlantic flight"
Pros: "Comfortable seats"
Cons: "Nothing I didnt like"
Cons: "The flight was delayed due to weather"
Pros: "Comfort and food"
Cons: "Getting baggage took an hour"
Pros: "Flight attendants"
Cons: "Very cramped searing"
Pros: "The crew was helpful and fast in turning plane over."
Cons: "Flight delayed from 1015 pm departure to 1135pm, so I had to making my arrival at 1am. Hard are the person picking me up. Despite the fact that they moved my flight they closed the Aa lounge at 10 and kick you out, even though they moved my flight"
Pros: "Great staff"
Cons: "Old plane, interior plastic yellowing, engine noise in rear."
Pros: "Snow ruined flight. Crew was great."
Cons: "No entertainment with this flight. Cookies good."
Pros: "Boarding as quick and efficient. Staff were friendly and courteous"
Cons: "Nothing bad to comment on as the trip was a smooth trip"
Cons: "A few issues: 1) I was not given seat tgth with my 9 year old and was not helped in finding seats together 2) they lost my bag after I took it through customs and I'm still (a week already) waiting for it."
Cons: "gate assignment took too long"
Cons: "Too long of a layover when flying from san diego through phoenix to detroit. Need to look for improvement in scheduling to make this a trip enjoyable."
Cons: "The big delay (almost 4 hours) makes me loose my trip to Canada on the same day."
Pros: "Snacks and Beverage"
Pros: "Always on time and always comfortable."
Cons: "Old plane, no entertainment"
Cons: "Why do I pay $25 extra to check my bag when everyone else brings theirs to the gate and checks them for free?"
Pros: "Good crew."
Cons: "The plane was delayed for two hours!"
Cons: "Sticking me in the middle row"
Cons: "The crew was rude and were just sassy."
Cons: "Didn't ask for any food so can't rate that or entertainment"
Pros: "Everything was great. Slept the entire flight."
Pros: "everything was polite with a lot of courtesy service was given excellence I would recommend to everyone at all times everything was clean too"
Pros: "The seats had head rests"
Cons: "Rude staff, flight was delayed. No food or drink service."
Cons: "Delayed three separate times, American Airlines employees were rude when asked why the flight kept getting delayed. Arrived 3 hours later than expected."
Cons: "Flight from Ny to Detroit was delayed for 2 hrs. Coming back was worse after multiple delays, they cancelled the flight. they put me on a flight for next day with 2 connections which will reach ny almost 20 hrs later, no aplogises, no hotel room. After more calls put me in another United flight later that night which also finally got cancelled. I had to book a new flight with delta and paid $460 on the spot for that. Still awaiting my refund from American for the return leg which was cancelled and left a lady traveling alone stranded at Detroit airport in the night. Apology or compensation -- forget it, you will never get that! Only now if they can refund my cancelled flight..."
Pros: "Finally getting to my final destination and out of DFW."
Cons: "The flight was originally scheduled to take off at 8:20 pm, but due to several delays did not end up getting off the ground until after 11 pm. After being in the air for about 45 minutes we were informed that there were issues with the engine and that we would be turning around and heading back to Dallas. By this point it was after midnight, and although I was appreciative that safely is a priority, there was no communication as to what the next steps were. After landing we were finally told that we would have to deplane, and after we sat around the gate for awhile we were informed that the flight would be delayed until 5 am. Being 12:50 am at this point a hotel would have been nice, but we were informed that AA was "out of hotels" but that if we wanted we could have a $12 food voucher to use at the one restaurant that was open several terminals over. The AA employee assisting in handing out the food vouchers seemed extremely unapologetic about the situation which didn't help with the frustration everyone was feeling. I will not be booking with AA again, and will be passing along my negative experience to family and friends. It is worth spending the extra money on a ticket for an airline that is more reliable with better customer service."
Pros: "The crew was wonderful. Our flight was delayed 3 hours and they did their best to keep all the passengers comfortable and happy."
Cons: "There was no food or entertainment to rate"
Cons: "Plane out dated . It was sad. Tinny seats. And again they boarded all group 1 at once. And all of group 2 at once. Should of done by so many seats\rows. It was horrible. I wouldn't fly American again. Unless I won a trip"
Cons: "The only reason for the one star, is that there was no entertainment or did on the flight. So those categories didn't apply. For me, in my flight experience, it's to get to where i need to be and not to be entertained. Food and drinks aren't needed, I can get that when i get to my destination."
Pros: "On board crew were friendly."
Cons: "The lady working the gate said they do not upgrade service members to first class and could not upgrade our seats. She told us that all American Airlines have different policys in different states. Which is strange."
Cons: "Delay, seats very uncomfortable"
Pros: "Amazing crew, great service."
Pros: "The pilot told the passengers before the flight took off that there would be some turbulence. It was nice to know about it beforehand"
Cons: "The crew started serving first class passengers BEFORE boarding was complete, which forced the passengers who had not boarded yet to wait in line until service was complete. This sent a poor message to the economy class telling us we were not important customers"
Cons: "Flight could’ve been on time."
Pros: "See above"
Cons: "See above"
Pros: "Left early and arrived early!"
Cons: "WiFi didn’t work"
Cons: "Not delay the flight causing me to not have enough time to connect In Frankfurt."
Cons: "Short trip , WiFi was out but not an issue. Again I was so pleased not to have to climb narrow stairs to board. It was excellent and glad to be home. Maybe some peanuts."
Pros: "Horrible experience with travel assistant at Newark. All United ground staff were rude and extremely slow. Complete chaos in extreme weather situation."
Pros: "20 minutes early landing, despite the weather"
Pros: "Nice crew. Frequent updates regarding turbulence. Early arrival."
Cons: "There could have been entertainment and/or WiFi but it was broken."
Cons: "Everything went wrong, a car stuck behind the plane. Really? Such BS. Sat in line to take off but wasn’t informed we’d be sitting there for 30 mins."
Pros: "The United staff and flight were great, no complaints. We arrived a few minutes too late for my partner to check in with his luggage so they even arranged it so that he would be able to still catch the flight but the luggage would be sent on the following flight. Definitely saved us from the stress of having to be split up and worried on when there would be room for him to catch an alternate flight."
Cons: "My complaints are with Newark airport (EWR). The AirTran took over 10-15min to arrive and when it finally did we had to get off and wait for another one which didn’t have space for everyone so a group of us had to wait even longer for the next one to arrive. A guy said he missed his flight last time that happened. They had more trains going to the parking lot for customers leaving the airport than they did for people catching their flights! Then there was only one security check in line, even for expedited check in. Despite allocating extra time for our overall commute, we still made it right on time for boarding so make sure to give yourself PLENTY of time when dealing with EWR."
Pros: "The crew was great"
Pros: "Economy plus seating in an exit row was maybe the best airline seating I've had outside of first-class. The on board entertainment was better than average."
Cons: "The flight crew, save the one male attendant couldn't possibly seem and more disconnected and uninterested in passenger comfort or safety. The eldest attendant was simply rude and seemed annoyed at having to do her job. The other young woman couldn't seem to keep the cart from bashing into seatbacks or herself in the aisle and the flight was NOT rough."
Cons: "The fact my luggage didn’t arrive with me in Detroit and that we were 30 min late and couldn’t get off the plane because of lighting like come on!!"
Pros: "Overall service at was very satisfactory on all the sectors. In-flight service was excellent. Lounges were good at Mumbai and Frankfurt. Pl. see my comments about United lounge at Chicago."
Cons: "I was denied an entry to the UNITED LOUNGE at Chicago Air port. The lady stated that this lounge is only for the departing passengers! She scanned my boarding card.and I said to her that I am departing to Detroit. She said I can enter if I am a GOLD card member or purchase a day pass for $59.00. I declined. I am under the impression that United is a partner of Lufthansa.and that they should honor the same Business class privileges as Lufthansa. I found it rather discriminatory act on the part of this particular employee of the United lounge at Chicago airport. Pl. bring it to the attention of the Lufthansa and United . I will appreciate follow up on this matter."
Pros: "Boarding was quick and the crew was attentive"
Cons: "The flight left an hour late. When arrived in Detroit the ground crew left our bags on the plane. It took over another hour to figure out what happened. The attendant was not on duty."
Pros: "Nothing really everyhing was mediocre."
Cons: "Delayed baggage, smelly flight, food"
Pros: "There were five flights out of our gate and we couldn't hear who was supposed to board because three people would be cross talking at the same time. All united flights."
Pros: "The staff was great!!!"
Cons: "The food needs improvement."
Pros: "We loved the small terminal at Sky Harbor, with the cute little discounted parking lot, no more that 100 feet away. We loved the location of Avis Rental Car, directly across from the baggage pick-up exit doors, at Regional Southwest. Our flights were all on-time, and the crew was extremely professional."
Cons: "No need for reclining seats. These cause a problem with leg room, for the person behind the "recliner.""
Cons: "Seats are ridicoualy close together and the aisle's width to short. Every time someone moves, they are bumping into people seated in aisle seats. Boarding and replanting is a nightmare. Asked to help clean up plane before leaving. For all this, I paid $650."
Pros: "Flight was timely"
Cons: "Staff was extremely rude"
Cons: "Flight was delayed almost every half hour from 4 pm til 9:30. We finally boarded the plane to be ushered off without anyone letting us know anything. Flight was cancelled and we flew the following day"
Pros: "Uneventful, on time! Knees will never be the same, but small price to pay - or so I'm led to believe by your marketing. Also paid 10 bucks for internet- seems excessive."
Pros: "I liked that I finally made it home despite all the drama."
Cons: "I didn't like that I booked a flight nearly 2 months ago to only find out I didn't have a seat. I do understand its legal but I don't get how you are putting customers first by causing this drama. I understand how that DR felt when your guards ripped him out of his seat. I spent nearly 3 hours trying to find babysitters and alternate rides all while the snotty lady at the desk kept saying "you may not be flying out today but I cant tell you for sure". So to insure the bottom line you overbook then bump people at your leisure? This little game effects many lives above and beyond just the passengers. I don't plan on booking with United ever again. Why would I? There are many other options that take customer service more seriously. I would love to speak to someone higher up in this organization. But, im sure that will never happen."
Cons: "The flight attendants and airport staff in Chicago and Detroit suck. San Fran is so much better."
Cons: "My flight was cancelled after being delayed a few times. I was offered to be on standby on flights that's were overbooked the next day. The closest airport was 2 hours away with a different airline."
Pros: "Very nice and smooth flight, lasted even less time"
Cons: "The lady at check in couldn't give me and my boyfriend seats next to each other, but thankfully there was a very nice lady who agreed to exchange seats in the plane."
Pros: "Absolutely nothing"
Cons: "Flight was cancelled in Newark for an unknown reason. Luggage was then delayed because nobody from united cared to change it onto the new flight I was assigned to."
Pros: "Getting home finally"
Cons: "Miscommunication with customer service regarding stand by flights, representatives were extremely rude, spent 7 hrs at airport during departure and 7 at airport during arrival, constant gate changes and that's just to say the least"
Cons: "The whole services!"
Pros: "The crew on United was very helpful on my July 2 flight"
Cons: "You sold me a ticket on Lufthansa. When I got to Charles De Gaulle airport in Paris I waited 45 minutes in line to check in with Lufthansa. When I got to the counter they said they had no record of my reservation. When I showed them the Lufthansa reservation they told me it actually was for a United flight, even though it clearly said Lufthansa . I had to wait another 45 minutes in the United line to retrieve my boarding pass, then about another hour to go through passport control and security. I barely made my flight. I will never make a reservation through Kayak again. I am deleting your app."
Pros: "Everyone was pleasant and ask are you comfortable."
Cons: "The flight was great"
Pros: "Quick, comfortable, smooth, and pleasant"
Pros: "It was on time"
Cons: "That all the passengers were allowed a carry on bag, the flt was full and they made a lot of people check their bags, not fare!!! This airlines breaks their people into 5 different classes, I'm not sure what or how they do it, I was a 5, I boarded last, people climbing over each other, use to be back to front, after 1st class, of course. It was ridiculous."
Pros: "Boarding was quick and easy"
Cons: "signed up for a window seat was assigned a middle"
Pros: "Food was good"
Cons: "Dinner was served within 1 hr of takeoff and breakfast 1-2 hrs of landing. Nothing served inbetween. There was about 10-11 hrs of nothing. No drinks or snacks served. Very poor service in compairison to other international flights I have taken."
Cons: "Flight was cancelled due to mechanical issues after waiting for 3 hours. The next flight they put me on was the next day on another airline. They put us up in a shity hotel and the meal vouchers only worked at the airport where everything was closed by then or hotel which had no restaurant. United offered a $50 compensation which is a kick in the teeth compared to the inconvenience I was put trough. If I don't get properly compensated from United for that horrible experience I will never fly them again and tell everyone I know to never fly United."
Pros: "The crew -- friendly and informative."
Cons: "Very uncomfortable."
Pros: "Fast boarding, close gate"
Cons: "Tight seating"
Cons: "We flew united on our way to forida and we had a layover our first flight got delayed so we missed our second flight. Then on our way back they tried doing the same thing. The lady at the counter thank god ran down to delta and got us a flight to atlanta then to st louis. I think united just doesnt want to pay for a hotel room when they are the ones that kept delaying it. It was a nightmare and i dont plan on flying united again."
Pros: "Boarding on time and easy Seats super comfy Tv was great"
Cons: "Staff not attentive or friendly Not many food options"
Pros: "Crew was great"
Cons: "NO ROOM AT YOUR SEAT we are people . People need a little space . I will never fly spirit again"
Pros: "On time n flew smooth n arrived early I enjoyed"
Cons: "On time, low cost"
Pros: "Free Ice"
Cons: "Late Flight..... no control over that"
Pros: "Nice new plane, more room in seat."
Cons: "Notice of gate changes by employees standing at original gate assignment did not notify customers waiting, to move to gate two down. Disappointed."
Pros: "The crew on both of our flights were wonderful – happy, energetic, and making jokes/having a good time. It definitely made for a joyful flight experience. :)"
Pros: "Very friendly crew !!"
Pros: "Friendly service , on time departure and arrival ! Clean plane"
Cons: "Well we had to pay for seats and carry on . I don't like The add one just one price"
Cons: "Flight was delayed over an hour without any reason. Got home the next day as a result. Not worth the $$ saved"
Cons: "The destination and the origin were reversed on this reservation. I called to make the change and Spirit agents would not and could not make the change. Therefore, I paid for a flight I could not use and the agent on the phone was very rude. I will never fly Spirit or use Kayak again. I also will be cancelling my Spirit Credit card."
Pros: "The attendants were so friendly and funny. It really made the late flight so much easier."
Pros: "very funny crew"
Cons: "smelly and cramped."
Cons: "We sat in the plane for two hours waiting to take off. Ok, these things happen. How ever a Spirit employee boarded the plane munching on ice from a cup. We had not had food or water for two hours. When it was brought to her attention, she just laughed and keep munching. Very inconsiderate."
Pros: "Great flight crew"
Cons: "the weather caused major delays and i don't hold that against spirit but they handled it poorly. instead of telling in the emails why the flight was delayed they just kept delaying it :("
Pros: "Both flights boarded, departed and arrived on time! Love Spirit Airlines!"
Pros: "boarding departure and arrival all nicely done"
Cons: "The costs to take carry-on's was ridiculous. It was not apparent when booking the flight that there would be so much extra cost, so the value of the flight was not as advertised. Also, even though we booked the flight 45 days in advance, the return leg had us in the worst seats in the plane. Will be last flight on Spirit"
Cons: "I bought a bag of mixed nuts from the "menu". but, there were pretzels, and sesame sticks in it. The menu said nuts, the bag said nuts, except for the fine print. Since when does a bag of nuts have to be checked for fine print. I wouldn't have purchased this item, don't like pretzels. The boarding began almost fifteen minutes late, not once did the boarding crew make an announcement relating to later boarding."
Pros: "New plane. Increasingly professionalism in how they are run"
Cons: "Tremendous crowds to checkin in Detroit and not well staffed to handle it. one and one-half hours between arriving at counter and getting to gate! Forget all the BS about only paying for only what you use. They really have a finely honed system to extract the last dollar out of their sucker-customers."
Cons: "Poor seating ang size"
Cons: "lack of space in seats & many extra fees"
Cons: "We are still waiting for our luggage after a half hour after landing. It is 10 p.m. and we are all tired. What can be the hold up???"
Cons: "The boarding does not make sense to me.....why not start with the back of the plane and move forward rather than having all these people trying to get through the aisles? Also, very cramped and Spirit comes across as very cheap...not even providing a beverage."
Pros: "Once wheels were finally up after hours of delay due to a smell in the rear of the plane the pilots got us into DTW quickly."
Cons: "Seat was soooo uncomfortable. No leg room, no reclining, very cramped. Baggage fees for checked ($50) and carry-on (up to $100) luggage didn't make this a low cost carrier."
Pros: "Everything was easy. I was able to book my trip at the last minute easily and quickly."
Pros: "Good smooth flight."
Cons: "Delayed because of AC unit issue. No communication on updated arrival time until on the plane."
Cons: "Spirit is a terrible airline. I try to never fly with them, but certain circumstances led me to their gates of unpleasantries."
Pros: "Since minute one my husband and I felt the Racism. He aproched to the bording counter little after Carla (Afro-American lady) announced the cost of extra bags per customer. Just to confirm we understand clearly. Long story short, we paid $65.00 for an extra tiny hand bag, wait for our zone got called, watching people waliking into the bording check counter with more than one personal bag and HER sawing it and NOT saying absolutely NOTHING about it and letting them walked in without any inconvenience. Noticing that, our zone got called, walked into the line, my husband mentioned her about what he saw on others, SHE did NOTHING else beside ignored him."
Pros: "Delayed 1+ hour after boarding plane"
Pros: "Our Spirit Airlines flight was cancelled. We had to rent a car and drive 20 hours to get home. Not a good experience."
Cons: "Got online to check in and do the luggage check...nothing but difficulties getting in with my confirmation number.So I called 800 number only to get somebody with a very hard to understand foreign accent (my cell phone said it was Utah---Really?) could not resolve my issue but said I could do everything at Kiosk at discount price for my luggage .....well that was a crock it was still 50$ for my small bag ....so then when I took my bag up to turn it in the attendant said he could do nothing about it .I didn't have the time nor the wherewithal to screw up my vacation ....Spirit you really suck in this vain !!Bruce"
Pros: "One Spirit agent was nice enough to help us."
Cons: "Our flight was canceled. No notice from Spirit was sent to me. Once at airport it was a mess. Had to get flight to Cleveland rent a car and drive 3 hours to Detroit. That was the only option. Nothing from Spirit but head ache."
Pros: "Flights were on time, new planes that were clean, pleasant staff."
Cons: "Be prepared to pay as you go. Luggage, carry-on, seats, beverages all cost extra."
Cons: "My flight was not crowded at all, which is very nice as a traveler. However the crew would not let some move seats until well after take off and cruising began. We were told it was due to take off and landing. If landing was so important, why did we not have to move back to the original seats?"
Pros: "7 hours in delays. Never told in advance of the delays. Waisted the whole day at the airport."
Pros: "operations fine. Cabin clean."
Cons: "Crew was rather somewhere else than at work; not friendly."
Cons: "Had to pay for luggage"
Pros: "Light hearted, good sense of humor- always a plus. Friendly and efficient staff. On time for departure - very satisfied with Spirit."
Cons: "Would have liked complimentary cup of water during flight at least."
Pros: "Left early and plane was empty"
Cons: "Noisy. No movie. Not very comfortable seats"
Cons: "Your seats are very uncomfortable for a tall person. Without the ability to recline the seat and the small amount of spacing between the rows combine to make for an restless experience."
Pros: "After being told we needed to be at the Fort Meyer airport at 3:00pm and they new our flight was delayed till 11:50pm we had to sit in the airport for 7 hours. Not happy"
Cons: "Really. What didn't I like ????!"
Cons: "The seats were torturously uncomfortable. Deboarding was a mess, with the lights going on and off in the cabin. The cost of checking and carrying on a bag is simply unconscionable. I will NEVER fly Spirit again."
Cons: "Having to wait almost an hour to get my luggage!"
Cons: "Will not fly spirit again and will remove it from vacation search engines. The price is misleading and not a true comparison to other airlines. By the time I paid to check one bag and have two carry on bags, plus paid to pick seats to sit together we paid an additional 200.00 dollars for the flight. Our return flight left a half hour late and they lost our one checked bag. Took a week to get the bag returned to us. The redesigned seats are small and cramped. None.of the seats recline, and my tray table was just a little larger than my cell phone."
Pros: "Nothing good."
Cons: "Customer service is horrible. Flight cancelled. If your flight gets cancelled you are out of luck if you need to get somewhere on a timeline."
Pros: "Our plane was late arriving and so we left late. The crew did an excellent job of getting us to our destination onky a little late. We were on a newer Spirit plane, which had more leg room and was quite comfortable. The crew was friendly and efficient."
Cons: "Spirit Airlines website is awful. My airfare was good, however, by the time I paid for 1 baggage, a seat reservation my round trip airfare and taxes my air fare nearly doubled. If I didn't have access to a computer I would have paid more at the airport to check my bag and I would have had to pay to for my boarding pass!! I would have preferred to have 2 carry on bags - a purse and 1 bag, and a smaller bag to check. Instead I had to pack some very personal items in my larger checked bag so that I didn't have to pay for a second carry on. I wish I had researched other air lines before booking my flight with Spirit. I don't know if I would fly with Spirit again."
Pros: "good flight, in on time"
Cons: "paying $55 each for a carry on . Ridiculous"
Pros: "Boarding went very smoothly, plane was great with lots of leg room, which was a nice surprise. :) Crew was friendly and efficient."
Cons: "The flight was uncomfortably warm! We were all sweating. Also, I just flew Spirit to California and we were given complimentary water on the flight. I assumed the same would be true of this flight, so I didn't buy bottled water to bring on board. No such luck. :("
Pros: "Very smooth landing...that's the best part. Seats are too close together so couldn't relax. Basically clean...carpet was stained. Attendants were very friendly. Check in was very easy...people helped me with boarding pass. I rate this airline very high and I will fly Spirit again. Thanks."